Here are some slides I made for the 21st Century Schools workshop while serving as a fellow/adjunct faculty member at Stanford's design school (the d.school). The workshop was led by Kim Jacobson, myself, and Frederick Pferdt of Google.

1. 21st CENTURY
SCHOOLS
#izoneSMC
#dchallenge14
#dk12chat

2. PLEASE
STAND
WITH
YOUR TEAM

3. WHAT IS THE
MOST INTERESTING
FACT YOU HAVE
IN COMMON?

4. DESIGN THINKING PROCESS
Apply the
To the challenge your partner school is facing.

5. EMPATHY

6. INTERVIEW TIPS
• Seek stories
• “Tell me about a time…”
• Ask open ended questions
• “Walk me through…”
• Get to specifics
• “What’s the worst…”
• Record everything
• Use photos/notes/video

7. EMPATHY MAP
SAY
DO
THINK
FEEL
SUBJECTIVEOBJECTIVE

8. https://www.youtube.com/watch?v=o7fkZ06Q2Ic

9. RETURN TO TEAM SPACE
Your coach will help split
your group to interview.

10. DEFINE
Who are you building for?

11. WHY WE FOCUS

12. I MET…
!
I WAS SURPRISED TO LEARN…
!
IT WOULD BE GAME CHANGING TO…
!

13. I MET…
!
I WAS SURPRISED TO LEARN…
!
IT WOULD BE GAME CHANGING TO…
!
Susan, a first-year teacher and mother of four

14. I MET…
!
I WAS SURPRISED TO LEARN…
!
IT WOULD BE GAME CHANGING TO…
!
Susan, a first-year teacher and mother of four
She has innovative ideas but feels too junior to make
suggestions.

15. I MET…
!
I WAS SURPRISED TO LEARN…
!
IT WOULD BE GAME CHANGING TO…
!
Susan, a first-year teacher and mother of four
Give Susan the same sense of empowerment to care for
her students as she feels for her family.
She has innovative ideas but feels too junior to make
suggestions.

16. THE GOLDILOCKS ZONE
Not too broad.
Not too narrow.
Generative & Specific.

17. RETURN
TO TEAM
SPACE
Construct your own POV.

18. PROTOYPE

19. PROTOTYPING TIPS
• Assign roles
• Greeter/Actors/
Interviewer
• Stay low-resolution
• Give your user the
experience you’re testing

20. TEST

22. TESTING TIPS
• Assign roles
• Greeter/Actors/Interviewer
• Show, don’t tell
• Feedback is a gift
• Tweak your experiment as you go
• ‘Failure’ just means you need to
change something

23. RETURN TO
TEAM SPACE
Get ready to test your
prototype.

24. DESIGNING YOUR
EXPERIMENT
How to bring this
innovation home.

25. THANK YOU!
Today’s workshop was
made possible by:
• iZone - San Mateo County
• San Mateo County Office of Education
• Full Circle Fund
• Stanford d.school K12 Lab