1. The document discusses the phases of design thinking used to improve the online learning assessment experience. It outlines stakeholder mapping and in-depth interviews that were conducted to understand perspectives. 2. Empathy maps were developed to understand the pains and gains of students, teachers, and technical teams. Personas were also created based on the ethnographic research. 3. Ideation involved brainstorming ideas around formative and summative assessments in online and classroom environments. Concept posters visualized the key takeaways and approaches considered. A final set of ideas was developed to personalize education, enable fair online exams, and get closer to simulating a real classroom.

1. Design Thinking: Online Assessment
By: Believers (Group 5)
Utkarsh Mishra
Vaibhav Arora
Vicky Parmar
Vrinda Maheshwari
Shashwat Yadav
Yogesh Sharma

2. The Phases of Design Thinking:
1.
Final Problem
Statement Stakeholder
Mapping.
How to define the actual problem? And decide
who are the stakeholder?

3. Problem Statements
Narrowing our view
and finding the final
problem statement
07
06
05
04
03
02
01
How to improve online learningassessment experience?
How to improve student and teacher interaction?
How we can measure the calibre of two different student?
Are current online learning assessments really fair?
In what ways we can make the experience better for
teachers who are not tech savvy?
Why we are unable to provide a seamless assessment
experience?
Why do we need a better online assessment?

4. FINAL PROBLEM
STATEMENT
How to improve
online learning
assessment
experience?

5. Student B;
Tech handicapped
Administration
Takes regular parent-admin
meetings
Parents
Teacher
Feedback Dep. provides solution
to the problems & reports to admin
Student A;
Tech enabled
Sp. Guide Team
for B type student
Demo Team gives
demo on test-taking
Instant asst. team remains
active during test taking
Instructor
Assists teacher
How do I reach
on this site to
take the test?
Let’s go to feedback
dep to tell the
problems our kids
are facing
Tech
Team
Direct
Indirect
User

6. The Phases of Design Thinking:
1.
Final Problem Statement
&
Stakeholder Mapping
How to define the actual problem?
And decide who are the
stakeholder?
2.
In-depth Ethnographic
Immersion of
Stakeholders
Includes observations, interviews,
engagements done with various
stakeholders. Drawing out empathy
maps and personas.

7. ETHNOGRAPHIC SURVEY OF STAKEHOLDERS
Tech Team Audio
Students
Tech Team Interview
Tech Team Video
Teacher

8. SAY
&
DO
HEAR
GAIN
THINK
&
FEEL
SEE
PAIN
• I was expecting a smooth
learning platform
• People when they have
queries during tests ask
them during tests which
unintentionally disturbs the
class
• Ask friends about upcoming
assignments since they missed
some info due to poor
connectivity.
• Google the answers
• Taking test in an environment
they are comfortable in i.e.
home
• A different experience
• Poor connectivity
• Afraid to ask for help, fear of judgement
• Missed time means failing behind
EMPATHY MAP
Student
• New digital tools to try:
moodle, google doc,
mettl, cam scanner.
• Stressed because the workload
has increased
• I am always in fear of ruining my
exam because of technical issues

9. BIO
• Attending all the class through
online platform like webx, google
meet, zoom.
• Submission of assignments on
platforms like Moodle, classroom.
Mehak is in class 12th and has science as
her main subject. She is preparing for
entrance exams like JEE,BITS etc, for her
graduation in bachelor in technology. She is
taking her classes through coaching
institute name Resonance. After the COVID
situation she is handling her classes
through online mode.
Mehak, 18
USER NEEDS
"The student of the future
will demand the learning
support that is appropriate
for their situation or
context"
• Proper assessment of the tests (mocks)
• Without any interruption from technology.
• Proper class response from the faculty.
• Checking of the assessments should be
done in a proper manner.
12th Class Student
PRIMARY ACTIVITIES
LIVING CONDITION
Home
• Appropriate learning .
• Secure a reputed college for
graduation .
USER GOALS

10. SAY
&
DO
HEAR
GAIN
THINK
&
FEEL
SEE
PAIN
.
• Less knowledge about online
platforms and technology
• No face-to-face interaction
• Connectivity issues
• Less inputs from students
• Frequent entry and exit of students
• New technology to try
• Transition from physical to
online.
• Poor tools used during
teaching process
• Teaching in online scenario
is tough.
• Student might cheat.
EMPATHY MAP
Teachers
• We have to teach no matter
what
• How we can use new
methodology of teaching.
• Problems we are facing.
• Research different websites.
• Watch walkthroughs and tutorials
• Making assessment for students
• Online proctoring
• Ease of accessing class from
any place.
• Time saving
• Borden our horizon

11. BIO
• She works closely with the Tech. Team
and students
• Making assessment for students
Anita, is a professor at Pally Hills Public School
at Mumbai, India. She is passionate about
imparting knowledge to the students. She is
keen to try new ways to teach and take
assessments of students.
Her main work includes teaching students
about different concepts and testing their
knowledge via assessments.
Anita, 35
USER NEEDS
“Transition from physical
to offline learning mode
was cumbersome, but we
had to cope up with it …as
the learning process does
not stop!”
• Smooth one on one interaction
• Enhance remote proctoring
• Freeze screen mode so that students
can’t switch window while giving exams
Job Profile: Professor
Company: Pally Hills Public School
PRIMARY ACTIVITIES
WORKING CONDITION
Majorly work from home
with frequent visits to college
• Imparting knowledge to the
students
USER GOALS

12. SAY
&
DO
HEAR
GAIN
THINK
&
FEEL
SEE
PAIN
• Increase the user base
• Listen to problems and
find solutions
• Be Creative
• Enhancement in standard of learning
through graphics
• No. of ways of assessment are increased
• Spread of education in remote locations
• Flexibility of time
• Environmental friendly as paper is saved
• Physical damage such as eye pain, headache
• Tarnish the sanctity of education
• Proctoring of assessment is not possible
• Interruptions due to technology and net connectivity
• Sometimes cheaters score more then honest students
• Rapid growth of online
education
• Boosted by high internet
penetration
• Boom in business after Corona
Pandemic
• 97% of the market is raw, so
huge scope of growth
• Defaulting in individual
assessment by discussing in
groups.
• Reduce Cheating
• Increase Transparency
• One on one interacting
• High use of graphics in learning
EMPATHY MAP
Tech. team (Indirect Stake holder)
• Solve technical problems
• Openness to critics
• Devise ways to form
understandable content

13. BIO
• To be in regular touch with other
stakeholders like students and
teachers and respond to their
queries.
• To design the interface and tutorials
of the company.
Aakash works in Infocepts as a Tech-
Engineer. Infocepts provides online
educational courses but mainly works to
provide a platform of assessment to various
universities and schools.
His role is to design a user-friendly
interface for both teacher and a student
and resolve the queries related to online
assessment.
Aakash, 24
USER NEEDS
“Creative learning using
graphics can increase the
standard of online
education”
• Learning via graphics.
• To mitigate the effects of cheating.
• Increase in transparency of online
education.
Job Profile: Tech-Engineer
Company: Infocepts
PRIMARY ACTIVITIES
WORKING CONDITION
Home
• Increase user base.
• Creative content for online
learning.
• Develop User-Interface for
ease in understanding.
USER GOALS

14. BIO
• Works as bridge between teachers,
students, parents and technical
team
• Responsible for smooth flow of
business with rapid expansion of
the business
Arun is working at Whitehat Jr. which is
leading provider of online coding education
in India. The main motive of the company is
to provide smooth and high quality online
education. His main works include to
expand the business in every possible way,
identify challenges, solutions for every
stakeholder related to business.
Arun, 29
USER NEEDS
“Take remote proctoring to
a level which would give
real classroom scenario for
online assessments”
• Smooth one on one interaction
• Enhance remote proctoring
• Freeze screen mode so that students
cant switch window while giving exams
Job Profile: Sales & BD Executive
Company: WhiteHat Jr.
PRIMARY ACTIVITIES
WORKING CONDITION
Home
• Implement techniques an
enhance online education and
make it equally worthy as
offline education.
• Target the remaining 97% raw
market in online education
USER GOALS

15. The Phases of Design Thinking:
1.
Final Problem
Statement
Stakeholder
Mapping
How to define the actual
problem? And decide who
are the stakeholder?
2.
In-depth
Ethnographic
Immersion of
Stakeholders
Includes observations,
interviews, engagements
done with various
stakeholders. Drawing out
empathy maps and
personas.
3.
Ideation &
Concept Poster
Brainstorming of ideas
to solve the problem.

16. BASIS OF IDEATION
FORMATIVE
ASSESSMENT-
ONLINE LEARNING
SUMMATIVE ASSESSMENT-
F2F CLASSROOM
ENVIRONMENT
WHEN TO GIVE? At the time of incident.
End of the day/ Weekly.
Mid-point in the course.
End of the course
WHERE? Primarily Prospective Primarily Retrospective
WHY? • Analyse strengths and weaknesses
towards improving.
• Develop Habits.
• Shape direction of the
professional.
• Opportunity to reflect on meaning
of past achievements
• Feedback
• Documents Achievement
• Document Habits
• Evidence of regular formative
evaluation.
• Evidence

17. THE APPROACH
The Key Takeaways to Make Overall Evaluation Better
…you’ll stop seeing challenges as “problems” and start seeing them as opportunities for design!

18. USER AMBIGUITY

19. • Discussion
board
• Peer Review
• Group
assignment
• Blog writing
• Viva
Visual
Instructions/Developer
Notes (which will include
comments on how the
graphics behave, how the
slide advances, and
where the learner is
going after this screen)
• Overload of
assignments to
students leads to no
time to self study
• Hence, they cheat
during tests
Ed Tech industry
leader want real
classroom like
scenario
• Motion
sensors to
track
students
movement
• Reg flags as
warnings
• Students who face
issues during tests
tend to
unintentionally
disturb the rest of
the class
• Special invigilators
assigned to help
• Switching tabs
should be
prevented
• Use Question bank
in an exam which
shuffles the
questions
BRAINSTROMING

20. FINAL
SET
OF
IDEAS
02
02
PERSONALIZE THE EDUCATION
EXPERIENCE
04
ONLINE EXAMINATIONS WITH
FAIR MEANS
ONE STEP CLOSER TO A REAL
CLASSROOM
01
03
After series of DIVERGENCE &
CONVERGENCE of IDEAS…….
04
05 SMOOTH LEARNING AND
ASSESSING ENVIRONMENT
IMPROVE DIGITAL LITERACY

21. Week 11 Week 2 Week 3
Stakeholders
• Students
• Teachers
• Parents
• Tech Team
Wide Angle
View Camera
In Built
Motion Sensor
Detection
Classroom/
Test
Proctoring
Clippers
Mirror Reflector
clipped above primary
Webcam
casting the slider
placed above keyboard
Cloud
Storage with
multipurpose
alerts
Software for
different
platform’s
compatibility
USB Support
User
Research
Analyzing User’s
needs and goals
Ideation and
Concept Proof
Final
Prototype
“TRAIN A CHILD IN
THE WAY HE
SHOULD GO…”
EDUCAM is a one stop solution for the problems our
learners are facing in the world of online education.
It is user-friendly, light and equip with the latest
technology. It is a hand of support our teachers can
use while providing the best education to our next
generation thinkers.

22. The Phases of Design Thinking:
1.
Final Problem
Statement
Stakeholder
Mapping
How to define the actual
problem? And decide
who are the stakeholder?
2.
In-depth
Ethnographic
Immersion of
Stakeholders
Includes observations,
interviews, engagements
done with various
stakeholders. Drawing out
empathy maps and
personas
3.
Ideation
Concept
Poster
Brainstorming of ideas
to solve the problem
4.
Prototype
Providing solution for
the final problem
statement

23. ROLE PLAYING AND CONCEPTUALIZING A DESIGN

24. PROTOTYPE

25. THE FINAL MODEL
“IF A PICTURE IS WORTH 1000 WORDS, A
PROTOTYPE IS WORTH 1000 MEETINGS”
CAMERA WITH A WIDE
ANGLE LENSE &
REFLECTORS
THE SLIDER CUM CLIP BOARD

26. Hardware
Software
Functioning of Tool Kit
• A slider: cardboard above the keyboard
• A multi purpose clip with a reflector and
wide angle camera
• Reflector: embedded on the clip
• Camera: wide angle
• Motion sensors
The slider will act as a table for students to write
and attempt the exam. The reflector embedded
on the clip would enable teacher to see what
students have been writing. Wide angle camera
would capture students movements during the
exams.
• A server: for smooth functioning of
online assessment
• Freeze screen: Students would not
be able to switch tabs
• Red Flag: Sensors will keep an eye
on students movements
The freeze screen technology and camera
with motion sensors will ensure the fairness
of the online learning experience. Heavy
movements of students will be captured by
sensors and will allot a red flag (warning).

27. CONCLUSION
“ Old model of online
assessment.”
“Sometimes cheaters
score more then
honest students.”
“Remote Proctoring of
assessment is not
possible.”
“Using of multiple tools
becomes a burden.”
Creative solution.
Maintains fairness for all.
The live streaming coming
from the reflector and 360
camera will be switching
with the frequency of 5
secs and will be monitored
by teacher.
The tool kit is a one stop
solution.

28. THANK YOU !!