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Design Thinking Assignment
Empathize & Define
Overgang school & werk
Interview met een schoolverlater
Design Thinking Assignment
Empathize & Define
Aanpak opdracht en taakverdeling
Design Thinking Assignment
Empathize & Define
Stap 1: In kaart brengen van fases
Design Thinking Assignment
Empathize & Define
Stap 2: In kaart brengen van stakeholders
Design Thinking Assignment
Empathize & Define
Stap 3: In kaart brengen van onderwerpen die
voor dit opdracht belangrijk kunnen zijn
Design Thinking Assignment
Empathize & Define
Stap 4: Interview afnemen met een
schoolverlater
Design Thinking Assignment
Empathize & Define
STAKEHOLDER needs a way to ________(PROBLEM/NEED)____
Because ____(INSIGHT)_____
Design Thinking Assignment
Empathize & Define
SAY section. Write down here all the quotes from the interview that catch your attention
as you review your notes. Be as literal as possible (as opposed to rephrasing what they
said in your own words). The number of quotes you have here will depend on how rich
the interview was, but think about 10-20.
DO section (optional). If you observed the person in action, describe here behaviors
you saw. You can also combine interview and observation, by asking the person to walk
you through what they are doing. **Note that you may not have anything in this section if
you did not have the chance to do observations**
THINK and FEEL sections. Here is where you will make inferences (educated
guesses) about the meaning of what the person said. You need to write down here what
you infer the person thinks and feels (from their point of view) based on what they said
and did. What if you are wrong? You may very well be, but if you don’t take a leap and
make inferences, you won’t get at deep unexpected needs. At later stages in the
process you will get more data that will allow you to refine your understanding and
definition of the problem.

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Design thinking assignment empathize & define

  • 1. Design Thinking Assignment Empathize & Define Overgang school & werk Interview met een schoolverlater
  • 2. Design Thinking Assignment Empathize & Define Aanpak opdracht en taakverdeling
  • 3. Design Thinking Assignment Empathize & Define Stap 1: In kaart brengen van fases
  • 4. Design Thinking Assignment Empathize & Define Stap 2: In kaart brengen van stakeholders
  • 5. Design Thinking Assignment Empathize & Define Stap 3: In kaart brengen van onderwerpen die voor dit opdracht belangrijk kunnen zijn
  • 6. Design Thinking Assignment Empathize & Define Stap 4: Interview afnemen met een schoolverlater
  • 7. Design Thinking Assignment Empathize & Define STAKEHOLDER needs a way to ________(PROBLEM/NEED)____ Because ____(INSIGHT)_____
  • 8. Design Thinking Assignment Empathize & Define SAY section. Write down here all the quotes from the interview that catch your attention as you review your notes. Be as literal as possible (as opposed to rephrasing what they said in your own words). The number of quotes you have here will depend on how rich the interview was, but think about 10-20. DO section (optional). If you observed the person in action, describe here behaviors you saw. You can also combine interview and observation, by asking the person to walk you through what they are doing. **Note that you may not have anything in this section if you did not have the chance to do observations** THINK and FEEL sections. Here is where you will make inferences (educated guesses) about the meaning of what the person said. You need to write down here what you infer the person thinks and feels (from their point of view) based on what they said and did. What if you are wrong? You may very well be, but if you don’t take a leap and make inferences, you won’t get at deep unexpected needs. At later stages in the process you will get more data that will allow you to refine your understanding and definition of the problem.