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Design,	Business	and	Innovations Rimsha	Farooq
Design	Thinking,	Tim	Brown	
• Project	to	reengineer	nursing-staff	shift	changes	at	four	Kaiser	
hospitals	– perfectly	illustrates	both	the	broader	nature	of	innovation	
“products”	and	the	value	of	a	holis - tic	design	approach.
Design,	Business	and	Innovations Rimsha	Farooq
Design	Thinking,	Tim	Brown
• Design	is	a	investment	of	time	for	hospitals	and	nurses
Design,	Business	and	Innovations Rimsha	Farooq
Design	Thinking,	Tim	Brown
• Nurses	compiled	all	the	information	that	what	and	when	their	patient	
need	something
Design,	Business	and	Innovations Rimsha	Farooq
Design	Thinking,	Critical	Question	1	
• How	will	patients	benefit	from	the	design	expertise?	Healthcare	design	
questions,	Christine	Guzzo Vickery
Design,	Business	and	Innovations Rimsha	Farooq
Design	Thinking,	Critical	Question	2	
• Why	do	we	need	design	thinking	in	Healthcare?
Stanford	Hospital	&	Clinics	communications	office,	SARA	WYKES
Design,	Business	and	Innovations Rimsha	Farooq
“Going	Deeper,	Seeing	Further...”	
• Directly	involve	customers	in	more	open	and	collaborative	
ways,	this	feels	to	us	like	a	more	fully	human	centered	and	
respectful	approach.
Design,	Business	and	Innovations Rimsha	Farooq
“Going	Deeper,	Seeing	Further...”	
• Findings	become	more	robust	and	useful	through	engaging	multiple	
interpreters.
Design,	Business	and	Innovations Rimsha	Farooq
“Going	Deeper,	Seeing	Further...”	
• Ultimately	the	businesses	that	may	sustain	innovation	long	term	
will	be	the	ones	that	are	able	and	willing	to	more	fully	align	their	
success	with	the	needs,	desires,	and	success	of	their	customers	
and	of	the	other	players	in	their	business	ecology.
Design,	Business	and	Innovations Rimsha	Farooq
“Going	Deeper,	Seeing	Further...”	
• Observing	extreme	people	and	a	analogous	cases	gave	a	
different	perspective	to	companies
Design,	Business	and	Innovations Rimsha	Farooq
“Going	Deeper,	Seeing	Further...”	
• The	researcher	is	the	objective	one	on	the	team,		they	help	to	
compare	and	contrast	the	understandings	of	many	different	
people’s	views,	begin	to	recognize	persistent	patterns.	This	is	where	
we	get	deeper	and	more	robust	insights.
Design,	Business	and	Innovations Rimsha	Farooq
• She	is	attending	phone	call	of	a	student	
and	making	an	appointment	for	student	
to	take	Language	Proficiency	Exam
Design,	Business	and	Innovations Rimsha	Farooq
• She	is	collecting	the	printed	files	for	
Director	of	Language	Learning	Center
Design,	Business	and	Innovations Rimsha	Farooq
• She	is	checking	
emails	for	
Language	Learning	
Center	and	
reviewing	if	
someone	has	
appointment
Design,	Business	and	Innovations Rimsha	Farooq
Computers	in	Hofstra	University	Language	Learning	Center
Students	come	in	lab	and	do	their	projects	and	homework	in	lab
Design,	Business	and	Innovations Rimsha	Farooq
“Ethnographic	Research	Findings”
• In	this	assignment,	I	observed	the	student	aides	working	in	
Language	Learning	Center	at	Hofstra	University.
• Every	student	aide	is	nice	and	friendly.
• They	have	different	tasks	to	do	every	day
“INTERVIWING	HUMANS”
• Remind	yourself	to	breathe	and	remain	relaxed
Design,	Business	and	Innovations Rimsha	Farooq
Design,	Business	and	Innovations Rimsha	Farooq
“INTERVIWING	HUMANS”
• Introduce	yourself	with	a	smile,	expressing	genuine	
gratitude	that	the	person	you	are	interviewing
“INTERVIEW	HUMANS”
• Stay	alert	and	focused	on	the	other	person
Design,	Business	and	Innovations Rimsha	Farooq
Design,	Business	and	Innovations Rimsha	Farooq
“INTERVIWING	HUMANS”
• Ask	open-ended	questions	that	encourage	the	subject	to	talk
Design,	Business	and	Innovations
“INTERVIWING	HUMANS”
• Start	each	interview	with	a	general	description	of	the	
goal,	but	be	careful	of	focusing	responses	too	narrowly
Rimsha	Farooq
EDITED	INTERVIEW
Design,	Business	and	Innovations Rimsha	Farooq
https://www.youtube.com/watch?v=BONFpsIiv-U
Design,	Business	and	Innovations
“INTERVIEW	FINDINDS”
• She	is	very	confident	to	talk	about	her	job
Rimsha	Farooq
Design,	Business	and	Innovations
“INTERVIEW	FINDINDS”
• She	is	prepared	for	her	interview	answers
Rimsha	Farooq
Design,	Business	and	Innovations
“INTERVIEW	FINDINDS”
• She	have	a	nice	smile	on	her	face	(trying	best	to	be	calm)	but	
she	is	little	nervous.
Rimsha	Farooq
Design,	Business	and	Innovations Rimsha	Farooq
“Peer	to	Peer	Documentation”
Design,	Business	and	Innovations Rimsha	Farooq
“Peer	to	Peer	Documentation”
Design,	Business	and	Innovations Rimsha	Farooq
“Peer	to	Peer	Documentation”
Design,	Business	and	Innovations Rimsha	Farooq
“Peer	to	Peer	Documentation”
Design,	Business	and	Innovations Rimsha	Farooq
“Peer	to	Peer	Documentation	Findings”
• They	are	eating	food	at	campus	after	studying
Design,	Business	and	Innovations
“Peer	to	Peer	Documentation	Findings”
• After	eating	food,	they	are	back	in	lab	to	study	for	finals
Rimsha	Farooq
Design,	Business	and	Innovations
“Peer	to	Peer	Documentation	Findings”
• Watching	Pakistan	cricket	match	for	a	while
Rimsha	Farooq
Design,	Business	and	Innovations
“Peer	to	Peer	Documentation	Findings”
• One	of	three	guys	work	at	car	company,	he	is	looking	for	cars	
online	to	suggest	the	best	car	to	his	friend
Rimsha	Farooq
Design,	Business	and	Innovations Rimsha	Farooq
“Desk	Research,	Business	Sites”
If	you	waste	$50	each	time	you	skip	class,	would	you	do	it?
• Skippers	waste	$50	to	$70	per	lecture
• only	60	percent	attendance	on	average
• The	roll	call	declined	as	the	semester	went	on,	from	79	percent	at	
the	beginning	to	43	percent	at	the	end
• overall	cost	of	skipped	classes	during	a	college	career	is	$6,586	per	
student	in	a	private	institution,	and	$2,400	for	public	colleges.
http://www.reuters.com/article/us-education-costs-idUSKCN0YH2DQ
Design,	Business	and	Innovations Rimsha	Farooq
“Desk	Research,	Business	Sites”
Saving	for	college?	Why	bank	accounts	aren't	smart?
• The	number	of	parents	saving	for	college	jumped	to	57	percent,	from	
48	percent	last	year.
• The	average	amount	saved	is	now	$16,380,	up	from	$10,040	in	2015	
and	$15,346	in	2014.
• It	is	encouraging	that	more	people	are	saving	and	that	they	are	saving	
more	money	for	college
http://www.reuters.com/article/us-education-college-savings-idUSKCN11Y078
Design,	Business	and	Innovations Rimsha	Farooq
“Desk	Research,	Business	Sites”
Help	with	college	debts	is	the	latest	attempt	to	stem	the	brain	drain
• The	pay	is	high	but	the	work	is	tough	and	career	paths	less	certain
• most	of	the	first-year	associates	at	the	firm	owed	between	$100,000	and	
$200,000,	plus	interest	of	between	6	per	cent	and	8	per	cent.
• First	Republic	agreed	to	refinance	the	student	loans	for	Latham	associates	who	
fitted	its	criteria	and	who	agreed	to	open	an	account	with	a	minimum	balance.
• Their	offering	was	incredible,	under	2	per	cent	for	a	four-year	loan,
• The	difference	was	quite	material.	Some	associates	have	said	their	monthly	
payments	dropped	by	as	much	as	$1,000	a	month.
https://www.ft.com/content/0600c686-a06a-11e6-891e-abe238dee8e2
Design,	Business	and	Innovations Rimsha	Farooq
“Desk	Research,	Business	Sites”
Low	costs	lure	U.S.	college	students	abroad
• Tuition	at	German	universities	proved	irresistible	- it's	free.
• About	46,000	U.S.	scholars	— or	4	percent	more	than	in	2011	— are	enrolled	in	full-
degree	programs	outside	the	country
• International	students	frequently	pay	more	than	local	classmates,	but	tuition	and	fees	are	
still	generally	well	below	American	norms.
• Australia	and	China,	among	others,	offer	specific	scholarships	for	foreign	students,	and	
Canada	allows	them	to	work	off-campus.
http://www.reuters.com/article/us-college-abroad-options-idUSBRE94C0V420130514
Design,	Business	and	Innovations Rimsha	Farooq
Executive	Summary
Using	a	proprietary	morphing	technology,	the	heels	on	women’s	shoes	
are	able	to	change	height	in	order	to	suit	different	occasions	People	can	
actually	attached	the	heel	with	their	shoe	whenever	they	want.	If	they	
don’t	want,	they	can	actually	take	that	heel	out	from	the	shoe	and	can	
easily	walk	in	flat	shoes.	
The	shoes	have	the	option	of	converting	to	a	completely	flat	bottom	
sole,	producing	true	“Flat’s”.
Typical	users	could	be	use	this	product
• High	School	girls
• College	girls
• Businesswomen
Design,	Business	and	Innovations Rimsha	Farooq
Sketch	#1
Design,	Business	and	Innovations Rimsha	Farooq
Sketch	#2
NANO TECHNOLOGY
User
Desires
Shoe with Heel
Shoe with Height
Shoe with Flat
>
Accompanying	Infographic
Design,	Business	and	Innovations
“Imagined	Product/Service	In	Situ	Visualization”	
“Selected	Device	Image”
Rimsha	Farooq
Design,	Business	and	Innovations Rimsha	Farooq
“Imagined	Product/Service	In	Situ	Visualization”	
“Selected	Environment	and	User	Image”
Design,	Business	and	Innovations
“Imagined	Product/Service	In	Situ	Visualization”
Rimsha	Farooq

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Design, business and innovations final