SlideShare a Scribd company logo
Democratizing online controlled
experiments at Booking.com
Lukas Vermeer | Senior Product Owner for Experimentation
TL;DR.
Central repository of successes and failures
Descriptions of all experiment iterations and of the
final decision are available for all experimenters.
Genericity and extensibility
Experimental design is abstracted away. Reports
are automated and product agnostic.
Data which can be trusted
We monitor the validity of the data by computing
common metrics in two separate date pipelines.
Loose coupling
Business logic and experiment infrastructure are
purposefully kept decoupled.
Building safeguards
We encourage sound methodology and provide
data quality checks, but no rules or automation.
Focus.
This is a story
about culture
This is a story
about people
1. Ask PR department for “pretty photos of
employees”.
2. Filter out non-experiment roles (dba,
support, management, etc).
3. Select six at random from the remainder.
4. Email them and ask “how do you use
experiments in your job”.
5. Copy paste replies onto slides.
6. Highlight key phrases.
7. Sprinkle in some context.
Method.
Sample
Survey
Results
Lukas Vermeer.
Senior Product Owner
“I help hundreds of people
run experiments to make
Booking.com better.”
Founded in 1996
1.600.000+ properties
1.500.000+ room nights per day
15.500+ employees
1.000+ concurrent tests
Everything is a test
Booking.
Empower people to
experience the world.
Clyde Li.
Client Side Developer
“Data-driven is quite
common these days in tech
industry, however,
empowering everyone to
make data-driven decisions
independently is quite
unique in Booking.com.”
Nekeia Boone.
Senior UX Copywriter
“I can come up with an idea
over breakfast, bike to the
office and have it live well
before lunch. I’ve never
worked anywhere else that
gives me this level of
ownership and creative
freedom to validate my
ideas.”
Heloisa Biagi.
Client Side Developer
“I think it's great that the
company encourages
everyone to hack and test
ideas among the users. No
higher value opinions, no
centralization of decision
making, everyone is free to
have their own ideas and at
the end of the day, users are
the ones who decide what's
best for them.”
You cannot have a democracy
without empowering the people
Hadeer Younis.
Full-Stack Software Developer
“Experimentation is a great
way to figure out if
something as small as a
copy change or something
as big as a whole book
process flow will help users,
but you can’t depend on it
as your only source of
product validation as this will
greatly hinder the product
development.”
“The plural of
anecdote is not data”
- Lots of misinformed speakers at conferences I’ve attended
“The plural of
anecdote is not data”
- Raymond Wolfinger (1969)
GreyBlue OrangeWhite
80%60% 70%50%
Data is just data.
To make good decisions, we
need good evidence.
A B
Website Optimisation.
Let’s change the button from yellow to blue and see if it increases the magic number.
Buy now! Buy now!
A B
Hypothesis Testing.
We observed in user research that some people have difficulty finding the “buy now”
button. We suspect this is caused by the low contrast between the font and the
background. To solve this user issue, we will change the button from yellow to blue. If this
solution works, we expect to see more users hover and click, and eventually purchase.
Buy now! Buy now!
Evidence-based
customer-centric
product development
Finn Hansen.
Product Owner
“We use experimentation to
help us validate hypotheses
with the goal of addressing
well defined user problems.
It's all about learning as fast
as possible in the most
rigorous way possible.”
Based on [prior] we believe [condition] for
[users] will encourage them to [behavior]
We will know this when we see [effects]
happen to [metrics]
This will be good for customers, partners
and our business because [motivation].
Hypothesis template.
Theory
Validation
Objective
Diogo Antunes.
Principal Developer & Fellow
“We work in a global scale.
By validating my changes
through experimentation I
continuously get challenged
on my assumptions and the
way I look into the
experience of our
customers.”
9/10 tests fail.
“90% of product decisions have an
inconclusive or negative effect on a
product’s primary metric.”
- VWO (2016)
90%
10%
Disclaimer: not what the actual experiment looked like.
Take the biggest small step
so you can challenge your
riskiest assumptions quickly
The order of items can be improved.
The order of items matters to users.
The feature can be improved.
The feature matters to users.
The page can be improved.
What is on the page matters to users.
Assumptions.
Order
Feature
Page
Evidence-based
customer-centric
product development
This is a story
about people
Empower people to
experience the world.
Thank you!
www.workingatbooking.com

More Related Content

What's hot

UX STRAT USA, Peter Merholz, "My Journey with Experience Strategy"
UX STRAT USA, Peter Merholz, "My Journey with Experience Strategy"UX STRAT USA, Peter Merholz, "My Journey with Experience Strategy"
UX STRAT USA, Peter Merholz, "My Journey with Experience Strategy"
UX STRAT
 
Speculative Design: an introduction
Speculative Design: an introductionSpeculative Design: an introduction
Speculative Design: an introduction
Theo Ploeg
 
Practical JTBD
Practical JTBDPractical JTBD
Practical JTBD
Jim Kalbach
 
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experienc...
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experienc...Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experienc...
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experienc...
Martin Jordan
 
Design Futures through Design Fiction
Design Futures through Design FictionDesign Futures through Design Fiction
Design Futures through Design Fiction
Paul Coulton
 
Breakthrough Innovation with Jobs To Be Done
Breakthrough Innovation with Jobs To Be DoneBreakthrough Innovation with Jobs To Be Done
Breakthrough Innovation with Jobs To Be Done
Claudio Perrone
 
Jobs-To-Be-Done Framework - An Introduction
Jobs-To-Be-Done Framework - An IntroductionJobs-To-Be-Done Framework - An Introduction
Jobs-To-Be-Done Framework - An Introduction
Rizwan Javaid
 
Speculative design
Speculative design Speculative design
Speculative design
egoodman
 
Workshop : Innovation Games at NSSpain
Workshop : Innovation Games at NSSpainWorkshop : Innovation Games at NSSpain
Workshop : Innovation Games at NSSpain
Ben Sykes
 
Jobs To Be Done Workshop
Jobs To Be Done WorkshopJobs To Be Done Workshop
Jobs To Be Done Workshop
paulholliday
 
Integrating JTBD into existing tools & frameworks / Jobs-to-be-Done Meetup Be...
Integrating JTBD into existing tools & frameworks / Jobs-to-be-Done Meetup Be...Integrating JTBD into existing tools & frameworks / Jobs-to-be-Done Meetup Be...
Integrating JTBD into existing tools & frameworks / Jobs-to-be-Done Meetup Be...
Martin Jordan
 
Jobs to Be Done
Jobs to Be DoneJobs to Be Done
Jobs to Be Done
nikos batsios
 
Service Design Drinks Warsaw #1 / Uncovering the job your service is hired for
Service Design Drinks Warsaw #1 / Uncovering the job your service is hired forService Design Drinks Warsaw #1 / Uncovering the job your service is hired for
Service Design Drinks Warsaw #1 / Uncovering the job your service is hired for
Martin Jordan
 
Design with IDEO: Designing Sustainable Human Centered Business Models
Design with IDEO: Designing Sustainable Human Centered Business ModelsDesign with IDEO: Designing Sustainable Human Centered Business Models
Design with IDEO: Designing Sustainable Human Centered Business Models
Pemo Theodore
 
Dropbox startup lessons learned 2011
Dropbox   startup lessons learned 2011Dropbox   startup lessons learned 2011
Dropbox startup lessons learned 2011Eric Ries
 
Agile product management
Agile product managementAgile product management
Agile product management
Alex Apollonsky
 
What is Service Design?
What is Service Design?What is Service Design?
What is Service Design?
Daniel Harris
 
UX Writing case study
UX Writing case studyUX Writing case study
UX Writing case study
Richard Lee
 
Jobs to be Done:Switch Workshop
Jobs to be Done:Switch WorkshopJobs to be Done:Switch Workshop
Jobs to be Done:Switch Workshop
Business of Software Conference
 
Generating opportunity maps with customer jobs to-be-done
Generating opportunity maps with customer jobs to-be-doneGenerating opportunity maps with customer jobs to-be-done
Generating opportunity maps with customer jobs to-be-done
Hutch Carpenter
 

What's hot (20)

UX STRAT USA, Peter Merholz, "My Journey with Experience Strategy"
UX STRAT USA, Peter Merholz, "My Journey with Experience Strategy"UX STRAT USA, Peter Merholz, "My Journey with Experience Strategy"
UX STRAT USA, Peter Merholz, "My Journey with Experience Strategy"
 
Speculative Design: an introduction
Speculative Design: an introductionSpeculative Design: an introduction
Speculative Design: an introduction
 
Practical JTBD
Practical JTBDPractical JTBD
Practical JTBD
 
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experienc...
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experienc...Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experienc...
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experienc...
 
Design Futures through Design Fiction
Design Futures through Design FictionDesign Futures through Design Fiction
Design Futures through Design Fiction
 
Breakthrough Innovation with Jobs To Be Done
Breakthrough Innovation with Jobs To Be DoneBreakthrough Innovation with Jobs To Be Done
Breakthrough Innovation with Jobs To Be Done
 
Jobs-To-Be-Done Framework - An Introduction
Jobs-To-Be-Done Framework - An IntroductionJobs-To-Be-Done Framework - An Introduction
Jobs-To-Be-Done Framework - An Introduction
 
Speculative design
Speculative design Speculative design
Speculative design
 
Workshop : Innovation Games at NSSpain
Workshop : Innovation Games at NSSpainWorkshop : Innovation Games at NSSpain
Workshop : Innovation Games at NSSpain
 
Jobs To Be Done Workshop
Jobs To Be Done WorkshopJobs To Be Done Workshop
Jobs To Be Done Workshop
 
Integrating JTBD into existing tools & frameworks / Jobs-to-be-Done Meetup Be...
Integrating JTBD into existing tools & frameworks / Jobs-to-be-Done Meetup Be...Integrating JTBD into existing tools & frameworks / Jobs-to-be-Done Meetup Be...
Integrating JTBD into existing tools & frameworks / Jobs-to-be-Done Meetup Be...
 
Jobs to Be Done
Jobs to Be DoneJobs to Be Done
Jobs to Be Done
 
Service Design Drinks Warsaw #1 / Uncovering the job your service is hired for
Service Design Drinks Warsaw #1 / Uncovering the job your service is hired forService Design Drinks Warsaw #1 / Uncovering the job your service is hired for
Service Design Drinks Warsaw #1 / Uncovering the job your service is hired for
 
Design with IDEO: Designing Sustainable Human Centered Business Models
Design with IDEO: Designing Sustainable Human Centered Business ModelsDesign with IDEO: Designing Sustainable Human Centered Business Models
Design with IDEO: Designing Sustainable Human Centered Business Models
 
Dropbox startup lessons learned 2011
Dropbox   startup lessons learned 2011Dropbox   startup lessons learned 2011
Dropbox startup lessons learned 2011
 
Agile product management
Agile product managementAgile product management
Agile product management
 
What is Service Design?
What is Service Design?What is Service Design?
What is Service Design?
 
UX Writing case study
UX Writing case studyUX Writing case study
UX Writing case study
 
Jobs to be Done:Switch Workshop
Jobs to be Done:Switch WorkshopJobs to be Done:Switch Workshop
Jobs to be Done:Switch Workshop
 
Generating opportunity maps with customer jobs to-be-done
Generating opportunity maps with customer jobs to-be-doneGenerating opportunity maps with customer jobs to-be-done
Generating opportunity maps with customer jobs to-be-done
 

Similar to Democratizing Online Controlled Experiments at Booking.com

Democratizing Online Controlled Experiments at Booking.com - Lukas Vermeer
Democratizing Online Controlled Experiments at Booking.com - Lukas VermeerDemocratizing Online Controlled Experiments at Booking.com - Lukas Vermeer
Democratizing Online Controlled Experiments at Booking.com - Lukas Vermeer
Savage Marketing
 
How To Drive Data Driven Change In A Legacy Organization
How To Drive Data Driven Change In A Legacy OrganizationHow To Drive Data Driven Change In A Legacy Organization
How To Drive Data Driven Change In A Legacy Organization
Jovi Pinon
 
Alex wright mons_workshop_051214
Alex wright mons_workshop_051214Alex wright mons_workshop_051214
Alex wright mons_workshop_051214
LeMundaneum
 
Analytics and Creativity
Analytics and CreativityAnalytics and Creativity
Analytics and Creativity
Ogilvy Consulting
 
Lean Business Validation experiments
Lean Business Validation experimentsLean Business Validation experiments
Lean Business Validation experiments
Bundl
 
Usability Testing and QA 12 11-15
Usability Testing and QA 12 11-15Usability Testing and QA 12 11-15
Usability Testing and QA 12 11-15
Shilpa Thanawala
 
QA is Broken, Fix it!
QA is Broken, Fix it!QA is Broken, Fix it!
QA is Broken, Fix it!
Ffrees Family Finance
 
Mobile DevOps Summit_ Shift before you Suffer - Future of building the right ...
Mobile DevOps Summit_ Shift before you Suffer - Future of building the right ...Mobile DevOps Summit_ Shift before you Suffer - Future of building the right ...
Mobile DevOps Summit_ Shift before you Suffer - Future of building the right ...
NITHIN S.S
 
Bundledarrows160 bit.ly/teamcaptainsguild
Bundledarrows160 bit.ly/teamcaptainsguildBundledarrows160 bit.ly/teamcaptainsguild
Bundledarrows160 bit.ly/teamcaptainsguild
shadowboxingtv
 
Prototyping and Piloting
Prototyping and PilotingPrototyping and Piloting
Prototyping and Piloting
Fung Hoi Si
 
A Happy Marriage between Context-Driven and Agile
A Happy Marriage between Context-Driven and AgileA Happy Marriage between Context-Driven and Agile
A Happy Marriage between Context-Driven and Agile
Ilari Henrik Aegerter
 
How to do usability testing and eye tracking
How to do usability testing and eye trackingHow to do usability testing and eye tracking
How to do usability testing and eye tracking
Objective Experience
 
Introduction to Jobs to Be Done
Introduction to Jobs to Be DoneIntroduction to Jobs to Be Done
Introduction to Jobs to Be Done
Michele Hansen
 
Respoteam Agile User Research Manifesto
Respoteam Agile User Research ManifestoRespoteam Agile User Research Manifesto
Respoteam Agile User Research Manifesto
Szymon Mydlarz
 
Show Me You Know Me - An Intro to UX and CRO
Show Me You Know Me - An Intro to UX and CROShow Me You Know Me - An Intro to UX and CRO
Show Me You Know Me - An Intro to UX and CRO
Jeremy Hamman
 
Being a Data-Driven Communicator
Being a Data-Driven CommunicatorBeing a Data-Driven Communicator
Being a Data-Driven Communicator
James Valentine, MSC
 
[Webinar] Scaling experimentation: 5 key pillars of maturity by Nick So
[Webinar] Scaling experimentation: 5 key pillars of maturity by Nick So[Webinar] Scaling experimentation: 5 key pillars of maturity by Nick So
[Webinar] Scaling experimentation: 5 key pillars of maturity by Nick So
Chris Goward
 
Research Rebooted: Market Research is Broken, How Lean Can Help Fix It #leand...
Research Rebooted: Market Research is Broken, How Lean Can Help Fix It #leand...Research Rebooted: Market Research is Broken, How Lean Can Help Fix It #leand...
Research Rebooted: Market Research is Broken, How Lean Can Help Fix It #leand...
The Difference Engine
 
Usability Testing On A Digital Product
Usability Testing On A Digital ProductUsability Testing On A Digital Product
Usability Testing On A Digital Product
Kyle Soucy
 

Similar to Democratizing Online Controlled Experiments at Booking.com (20)

Democratizing Online Controlled Experiments at Booking.com - Lukas Vermeer
Democratizing Online Controlled Experiments at Booking.com - Lukas VermeerDemocratizing Online Controlled Experiments at Booking.com - Lukas Vermeer
Democratizing Online Controlled Experiments at Booking.com - Lukas Vermeer
 
How To Drive Data Driven Change In A Legacy Organization
How To Drive Data Driven Change In A Legacy OrganizationHow To Drive Data Driven Change In A Legacy Organization
How To Drive Data Driven Change In A Legacy Organization
 
Alex wright mons_workshop_051214
Alex wright mons_workshop_051214Alex wright mons_workshop_051214
Alex wright mons_workshop_051214
 
Analytics and Creativity
Analytics and CreativityAnalytics and Creativity
Analytics and Creativity
 
Lean Business Validation experiments
Lean Business Validation experimentsLean Business Validation experiments
Lean Business Validation experiments
 
Usability Testing and QA 12 11-15
Usability Testing and QA 12 11-15Usability Testing and QA 12 11-15
Usability Testing and QA 12 11-15
 
QA is Broken, Fix it!
QA is Broken, Fix it!QA is Broken, Fix it!
QA is Broken, Fix it!
 
Mobile DevOps Summit_ Shift before you Suffer - Future of building the right ...
Mobile DevOps Summit_ Shift before you Suffer - Future of building the right ...Mobile DevOps Summit_ Shift before you Suffer - Future of building the right ...
Mobile DevOps Summit_ Shift before you Suffer - Future of building the right ...
 
Bundledarrows160 bit.ly/teamcaptainsguild
Bundledarrows160 bit.ly/teamcaptainsguildBundledarrows160 bit.ly/teamcaptainsguild
Bundledarrows160 bit.ly/teamcaptainsguild
 
Prototyping and Piloting
Prototyping and PilotingPrototyping and Piloting
Prototyping and Piloting
 
A Happy Marriage between Context-Driven and Agile
A Happy Marriage between Context-Driven and AgileA Happy Marriage between Context-Driven and Agile
A Happy Marriage between Context-Driven and Agile
 
How to do usability testing and eye tracking
How to do usability testing and eye trackingHow to do usability testing and eye tracking
How to do usability testing and eye tracking
 
Introduction to Jobs to Be Done
Introduction to Jobs to Be DoneIntroduction to Jobs to Be Done
Introduction to Jobs to Be Done
 
Respoteam Agile User Research Manifesto
Respoteam Agile User Research ManifestoRespoteam Agile User Research Manifesto
Respoteam Agile User Research Manifesto
 
CH_Portfolio2016
CH_Portfolio2016CH_Portfolio2016
CH_Portfolio2016
 
Show Me You Know Me - An Intro to UX and CRO
Show Me You Know Me - An Intro to UX and CROShow Me You Know Me - An Intro to UX and CRO
Show Me You Know Me - An Intro to UX and CRO
 
Being a Data-Driven Communicator
Being a Data-Driven CommunicatorBeing a Data-Driven Communicator
Being a Data-Driven Communicator
 
[Webinar] Scaling experimentation: 5 key pillars of maturity by Nick So
[Webinar] Scaling experimentation: 5 key pillars of maturity by Nick So[Webinar] Scaling experimentation: 5 key pillars of maturity by Nick So
[Webinar] Scaling experimentation: 5 key pillars of maturity by Nick So
 
Research Rebooted: Market Research is Broken, How Lean Can Help Fix It #leand...
Research Rebooted: Market Research is Broken, How Lean Can Help Fix It #leand...Research Rebooted: Market Research is Broken, How Lean Can Help Fix It #leand...
Research Rebooted: Market Research is Broken, How Lean Can Help Fix It #leand...
 
Usability Testing On A Digital Product
Usability Testing On A Digital ProductUsability Testing On A Digital Product
Usability Testing On A Digital Product
 

Recently uploaded

一比一原版(CU毕业证)卡尔顿大学毕业证成绩单
一比一原版(CU毕业证)卡尔顿大学毕业证成绩单一比一原版(CU毕业证)卡尔顿大学毕业证成绩单
一比一原版(CU毕业证)卡尔顿大学毕业证成绩单
yhkoc
 
Empowering Data Analytics Ecosystem.pptx
Empowering Data Analytics Ecosystem.pptxEmpowering Data Analytics Ecosystem.pptx
Empowering Data Analytics Ecosystem.pptx
benishzehra469
 
Best best suvichar in gujarati english meaning of this sentence as Silk road ...
Best best suvichar in gujarati english meaning of this sentence as Silk road ...Best best suvichar in gujarati english meaning of this sentence as Silk road ...
Best best suvichar in gujarati english meaning of this sentence as Silk road ...
AbhimanyuSinha9
 
一比一原版(UVic毕业证)维多利亚大学毕业证成绩单
一比一原版(UVic毕业证)维多利亚大学毕业证成绩单一比一原版(UVic毕业证)维多利亚大学毕业证成绩单
一比一原版(UVic毕业证)维多利亚大学毕业证成绩单
ukgaet
 
一比一原版(CBU毕业证)卡普顿大学毕业证成绩单
一比一原版(CBU毕业证)卡普顿大学毕业证成绩单一比一原版(CBU毕业证)卡普顿大学毕业证成绩单
一比一原版(CBU毕业证)卡普顿大学毕业证成绩单
nscud
 
一比一原版(YU毕业证)约克大学毕业证成绩单
一比一原版(YU毕业证)约克大学毕业证成绩单一比一原版(YU毕业证)约克大学毕业证成绩单
一比一原版(YU毕业证)约克大学毕业证成绩单
enxupq
 
Ch03-Managing the Object-Oriented Information Systems Project a.pdf
Ch03-Managing the Object-Oriented Information Systems Project a.pdfCh03-Managing the Object-Oriented Information Systems Project a.pdf
Ch03-Managing the Object-Oriented Information Systems Project a.pdf
haila53
 
哪里卖(usq毕业证书)南昆士兰大学毕业证研究生文凭证书托福证书原版一模一样
哪里卖(usq毕业证书)南昆士兰大学毕业证研究生文凭证书托福证书原版一模一样哪里卖(usq毕业证书)南昆士兰大学毕业证研究生文凭证书托福证书原版一模一样
哪里卖(usq毕业证书)南昆士兰大学毕业证研究生文凭证书托福证书原版一模一样
axoqas
 
一比一原版(ArtEZ毕业证)ArtEZ艺术学院毕业证成绩单
一比一原版(ArtEZ毕业证)ArtEZ艺术学院毕业证成绩单一比一原版(ArtEZ毕业证)ArtEZ艺术学院毕业证成绩单
一比一原版(ArtEZ毕业证)ArtEZ艺术学院毕业证成绩单
vcaxypu
 
一比一原版(Deakin毕业证书)迪肯大学毕业证如何办理
一比一原版(Deakin毕业证书)迪肯大学毕业证如何办理一比一原版(Deakin毕业证书)迪肯大学毕业证如何办理
一比一原版(Deakin毕业证书)迪肯大学毕业证如何办理
oz8q3jxlp
 
Adjusting primitives for graph : SHORT REPORT / NOTES
Adjusting primitives for graph : SHORT REPORT / NOTESAdjusting primitives for graph : SHORT REPORT / NOTES
Adjusting primitives for graph : SHORT REPORT / NOTES
Subhajit Sahu
 
一比一原版(Bradford毕业证书)布拉德福德大学毕业证如何办理
一比一原版(Bradford毕业证书)布拉德福德大学毕业证如何办理一比一原版(Bradford毕业证书)布拉德福德大学毕业证如何办理
一比一原版(Bradford毕业证书)布拉德福德大学毕业证如何办理
mbawufebxi
 
The affect of service quality and online reviews on customer loyalty in the E...
The affect of service quality and online reviews on customer loyalty in the E...The affect of service quality and online reviews on customer loyalty in the E...
The affect of service quality and online reviews on customer loyalty in the E...
jerlynmaetalle
 
1.Seydhcuxhxyxhccuuxuxyxyxmisolids 2019.pptx
1.Seydhcuxhxyxhccuuxuxyxyxmisolids 2019.pptx1.Seydhcuxhxyxhccuuxuxyxyxmisolids 2019.pptx
1.Seydhcuxhxyxhccuuxuxyxyxmisolids 2019.pptx
Tiktokethiodaily
 
一比一原版(TWU毕业证)西三一大学毕业证成绩单
一比一原版(TWU毕业证)西三一大学毕业证成绩单一比一原版(TWU毕业证)西三一大学毕业证成绩单
一比一原版(TWU毕业证)西三一大学毕业证成绩单
ocavb
 
社内勉強会資料_LLM Agents                              .
社内勉強会資料_LLM Agents                              .社内勉強会資料_LLM Agents                              .
社内勉強会資料_LLM Agents                              .
NABLAS株式会社
 
一比一原版(UMich毕业证)密歇根大学|安娜堡分校毕业证成绩单
一比一原版(UMich毕业证)密歇根大学|安娜堡分校毕业证成绩单一比一原版(UMich毕业证)密歇根大学|安娜堡分校毕业证成绩单
一比一原版(UMich毕业证)密歇根大学|安娜堡分校毕业证成绩单
ewymefz
 
Chatty Kathy - UNC Bootcamp Final Project Presentation - Final Version - 5.23...
Chatty Kathy - UNC Bootcamp Final Project Presentation - Final Version - 5.23...Chatty Kathy - UNC Bootcamp Final Project Presentation - Final Version - 5.23...
Chatty Kathy - UNC Bootcamp Final Project Presentation - Final Version - 5.23...
John Andrews
 
一比一原版(UIUC毕业证)伊利诺伊大学|厄巴纳-香槟分校毕业证如何办理
一比一原版(UIUC毕业证)伊利诺伊大学|厄巴纳-香槟分校毕业证如何办理一比一原版(UIUC毕业证)伊利诺伊大学|厄巴纳-香槟分校毕业证如何办理
一比一原版(UIUC毕业证)伊利诺伊大学|厄巴纳-香槟分校毕业证如何办理
ahzuo
 
Malana- Gimlet Market Analysis (Portfolio 2)
Malana- Gimlet Market Analysis (Portfolio 2)Malana- Gimlet Market Analysis (Portfolio 2)
Malana- Gimlet Market Analysis (Portfolio 2)
TravisMalana
 

Recently uploaded (20)

一比一原版(CU毕业证)卡尔顿大学毕业证成绩单
一比一原版(CU毕业证)卡尔顿大学毕业证成绩单一比一原版(CU毕业证)卡尔顿大学毕业证成绩单
一比一原版(CU毕业证)卡尔顿大学毕业证成绩单
 
Empowering Data Analytics Ecosystem.pptx
Empowering Data Analytics Ecosystem.pptxEmpowering Data Analytics Ecosystem.pptx
Empowering Data Analytics Ecosystem.pptx
 
Best best suvichar in gujarati english meaning of this sentence as Silk road ...
Best best suvichar in gujarati english meaning of this sentence as Silk road ...Best best suvichar in gujarati english meaning of this sentence as Silk road ...
Best best suvichar in gujarati english meaning of this sentence as Silk road ...
 
一比一原版(UVic毕业证)维多利亚大学毕业证成绩单
一比一原版(UVic毕业证)维多利亚大学毕业证成绩单一比一原版(UVic毕业证)维多利亚大学毕业证成绩单
一比一原版(UVic毕业证)维多利亚大学毕业证成绩单
 
一比一原版(CBU毕业证)卡普顿大学毕业证成绩单
一比一原版(CBU毕业证)卡普顿大学毕业证成绩单一比一原版(CBU毕业证)卡普顿大学毕业证成绩单
一比一原版(CBU毕业证)卡普顿大学毕业证成绩单
 
一比一原版(YU毕业证)约克大学毕业证成绩单
一比一原版(YU毕业证)约克大学毕业证成绩单一比一原版(YU毕业证)约克大学毕业证成绩单
一比一原版(YU毕业证)约克大学毕业证成绩单
 
Ch03-Managing the Object-Oriented Information Systems Project a.pdf
Ch03-Managing the Object-Oriented Information Systems Project a.pdfCh03-Managing the Object-Oriented Information Systems Project a.pdf
Ch03-Managing the Object-Oriented Information Systems Project a.pdf
 
哪里卖(usq毕业证书)南昆士兰大学毕业证研究生文凭证书托福证书原版一模一样
哪里卖(usq毕业证书)南昆士兰大学毕业证研究生文凭证书托福证书原版一模一样哪里卖(usq毕业证书)南昆士兰大学毕业证研究生文凭证书托福证书原版一模一样
哪里卖(usq毕业证书)南昆士兰大学毕业证研究生文凭证书托福证书原版一模一样
 
一比一原版(ArtEZ毕业证)ArtEZ艺术学院毕业证成绩单
一比一原版(ArtEZ毕业证)ArtEZ艺术学院毕业证成绩单一比一原版(ArtEZ毕业证)ArtEZ艺术学院毕业证成绩单
一比一原版(ArtEZ毕业证)ArtEZ艺术学院毕业证成绩单
 
一比一原版(Deakin毕业证书)迪肯大学毕业证如何办理
一比一原版(Deakin毕业证书)迪肯大学毕业证如何办理一比一原版(Deakin毕业证书)迪肯大学毕业证如何办理
一比一原版(Deakin毕业证书)迪肯大学毕业证如何办理
 
Adjusting primitives for graph : SHORT REPORT / NOTES
Adjusting primitives for graph : SHORT REPORT / NOTESAdjusting primitives for graph : SHORT REPORT / NOTES
Adjusting primitives for graph : SHORT REPORT / NOTES
 
一比一原版(Bradford毕业证书)布拉德福德大学毕业证如何办理
一比一原版(Bradford毕业证书)布拉德福德大学毕业证如何办理一比一原版(Bradford毕业证书)布拉德福德大学毕业证如何办理
一比一原版(Bradford毕业证书)布拉德福德大学毕业证如何办理
 
The affect of service quality and online reviews on customer loyalty in the E...
The affect of service quality and online reviews on customer loyalty in the E...The affect of service quality and online reviews on customer loyalty in the E...
The affect of service quality and online reviews on customer loyalty in the E...
 
1.Seydhcuxhxyxhccuuxuxyxyxmisolids 2019.pptx
1.Seydhcuxhxyxhccuuxuxyxyxmisolids 2019.pptx1.Seydhcuxhxyxhccuuxuxyxyxmisolids 2019.pptx
1.Seydhcuxhxyxhccuuxuxyxyxmisolids 2019.pptx
 
一比一原版(TWU毕业证)西三一大学毕业证成绩单
一比一原版(TWU毕业证)西三一大学毕业证成绩单一比一原版(TWU毕业证)西三一大学毕业证成绩单
一比一原版(TWU毕业证)西三一大学毕业证成绩单
 
社内勉強会資料_LLM Agents                              .
社内勉強会資料_LLM Agents                              .社内勉強会資料_LLM Agents                              .
社内勉強会資料_LLM Agents                              .
 
一比一原版(UMich毕业证)密歇根大学|安娜堡分校毕业证成绩单
一比一原版(UMich毕业证)密歇根大学|安娜堡分校毕业证成绩单一比一原版(UMich毕业证)密歇根大学|安娜堡分校毕业证成绩单
一比一原版(UMich毕业证)密歇根大学|安娜堡分校毕业证成绩单
 
Chatty Kathy - UNC Bootcamp Final Project Presentation - Final Version - 5.23...
Chatty Kathy - UNC Bootcamp Final Project Presentation - Final Version - 5.23...Chatty Kathy - UNC Bootcamp Final Project Presentation - Final Version - 5.23...
Chatty Kathy - UNC Bootcamp Final Project Presentation - Final Version - 5.23...
 
一比一原版(UIUC毕业证)伊利诺伊大学|厄巴纳-香槟分校毕业证如何办理
一比一原版(UIUC毕业证)伊利诺伊大学|厄巴纳-香槟分校毕业证如何办理一比一原版(UIUC毕业证)伊利诺伊大学|厄巴纳-香槟分校毕业证如何办理
一比一原版(UIUC毕业证)伊利诺伊大学|厄巴纳-香槟分校毕业证如何办理
 
Malana- Gimlet Market Analysis (Portfolio 2)
Malana- Gimlet Market Analysis (Portfolio 2)Malana- Gimlet Market Analysis (Portfolio 2)
Malana- Gimlet Market Analysis (Portfolio 2)
 

Democratizing Online Controlled Experiments at Booking.com

  • 1. Democratizing online controlled experiments at Booking.com Lukas Vermeer | Senior Product Owner for Experimentation
  • 2. TL;DR. Central repository of successes and failures Descriptions of all experiment iterations and of the final decision are available for all experimenters. Genericity and extensibility Experimental design is abstracted away. Reports are automated and product agnostic. Data which can be trusted We monitor the validity of the data by computing common metrics in two separate date pipelines. Loose coupling Business logic and experiment infrastructure are purposefully kept decoupled. Building safeguards We encourage sound methodology and provide data quality checks, but no rules or automation.
  • 4. This is a story about culture
  • 5. This is a story about people
  • 6. 1. Ask PR department for “pretty photos of employees”. 2. Filter out non-experiment roles (dba, support, management, etc). 3. Select six at random from the remainder. 4. Email them and ask “how do you use experiments in your job”. 5. Copy paste replies onto slides. 6. Highlight key phrases. 7. Sprinkle in some context. Method. Sample Survey Results
  • 7. Lukas Vermeer. Senior Product Owner “I help hundreds of people run experiments to make Booking.com better.”
  • 8. Founded in 1996 1.600.000+ properties 1.500.000+ room nights per day 15.500+ employees 1.000+ concurrent tests Everything is a test Booking.
  • 10. Clyde Li. Client Side Developer “Data-driven is quite common these days in tech industry, however, empowering everyone to make data-driven decisions independently is quite unique in Booking.com.”
  • 11. Nekeia Boone. Senior UX Copywriter “I can come up with an idea over breakfast, bike to the office and have it live well before lunch. I’ve never worked anywhere else that gives me this level of ownership and creative freedom to validate my ideas.”
  • 12. Heloisa Biagi. Client Side Developer “I think it's great that the company encourages everyone to hack and test ideas among the users. No higher value opinions, no centralization of decision making, everyone is free to have their own ideas and at the end of the day, users are the ones who decide what's best for them.”
  • 13. You cannot have a democracy without empowering the people
  • 14. Hadeer Younis. Full-Stack Software Developer “Experimentation is a great way to figure out if something as small as a copy change or something as big as a whole book process flow will help users, but you can’t depend on it as your only source of product validation as this will greatly hinder the product development.”
  • 15. “The plural of anecdote is not data” - Lots of misinformed speakers at conferences I’ve attended
  • 16. “The plural of anecdote is not data” - Raymond Wolfinger (1969)
  • 17. GreyBlue OrangeWhite 80%60% 70%50% Data is just data. To make good decisions, we need good evidence.
  • 18. A B Website Optimisation. Let’s change the button from yellow to blue and see if it increases the magic number. Buy now! Buy now!
  • 19. A B Hypothesis Testing. We observed in user research that some people have difficulty finding the “buy now” button. We suspect this is caused by the low contrast between the font and the background. To solve this user issue, we will change the button from yellow to blue. If this solution works, we expect to see more users hover and click, and eventually purchase. Buy now! Buy now!
  • 21. Finn Hansen. Product Owner “We use experimentation to help us validate hypotheses with the goal of addressing well defined user problems. It's all about learning as fast as possible in the most rigorous way possible.”
  • 22. Based on [prior] we believe [condition] for [users] will encourage them to [behavior] We will know this when we see [effects] happen to [metrics] This will be good for customers, partners and our business because [motivation]. Hypothesis template. Theory Validation Objective
  • 23. Diogo Antunes. Principal Developer & Fellow “We work in a global scale. By validating my changes through experimentation I continuously get challenged on my assumptions and the way I look into the experience of our customers.”
  • 24. 9/10 tests fail. “90% of product decisions have an inconclusive or negative effect on a product’s primary metric.” - VWO (2016) 90% 10%
  • 25.
  • 26. Disclaimer: not what the actual experiment looked like.
  • 27. Take the biggest small step so you can challenge your riskiest assumptions quickly
  • 28. The order of items can be improved. The order of items matters to users. The feature can be improved. The feature matters to users. The page can be improved. What is on the page matters to users. Assumptions. Order Feature Page
  • 30. This is a story about people