1) The document analyzes digital banking channels in Poland, including a study of customer journeys, functionality, and user experience across 15 major banks.
2) It finds that while banks have digitized early stages of the customer journey like information gathering and account opening, they have not fully supported financial goals through the relationship. Transactional banking is more digitized than credit products.
3) Banks fall into four categories based on their digital strategies - Cheetahs, Antelopes, Bears, and Turtles. Cheetahs offer the most functionality consistent with best practices but neglect user experience, while the mobile channel now provides a better user experience than web.
How do Dutch consumers pay in 2020 - trends and scenariosInnopay
Overview of how the Dutch consumers pay in 2013 and the nine trends that are most likely to change this behavior; resulting in four consumer payment scenarios for 2020
Mobile in Banking and Finance - What Make Sense and What Notr4b
In recent years, the banking & financial services industry has been undergoing rapid changes, reflecting a number of underlying developments. Internet, wireless technology, and global straight-through processing have created a paradigm shift - from brick-and-mortar banks to banking virtually across time zones, geographical locations, access points and delivery channels. Today Mobile revolution has disrupted banking industry and this presentation provides a detailed discussion about issues of Mobile Banking.
Bye bye banks | Disruption in Banking | A talk at Rufus Reinvents MoneyJames Haycock
Banking is undergoing the fastest change it's ever seen.
Might the banks, like the telcos before them, become dumb pipes as they're dis-intermediated from their customers by the arrival of new, leaner, digitally native companies?
Often the retort of telcos to the dumb pipes remark is that they'll become smart pipes but what if the pipes are under attack too?
The last few years has seen the arrival of a slew of VC backed startups competing for core business with the banks.
Beyond this, might the core infrastructure of the banking sector be at risk with the arrival of technologies like cryptocurrencies and the blockchain?
2016 Payment Predictions & Strategies to Jumpstart the New YearIngenico Group
In this recorded webinar, Ingenico Group’s Senior Vice President of Strategic Development, North America, Rod Hometh, and guest speaker, 451 Research Senior Analyst, Jordan McKee, discuss:
- Key highlights and takeaways from 2015
- Predictions for which new payment solutions will take off in 2016
- Forecasts into which technologies will move from concept to reality
- Actionable tips and recommendations on how to use these predictions to enhance your 2016 payment strategy
How do Dutch consumers pay in 2020 - trends and scenariosInnopay
Overview of how the Dutch consumers pay in 2013 and the nine trends that are most likely to change this behavior; resulting in four consumer payment scenarios for 2020
Mobile in Banking and Finance - What Make Sense and What Notr4b
In recent years, the banking & financial services industry has been undergoing rapid changes, reflecting a number of underlying developments. Internet, wireless technology, and global straight-through processing have created a paradigm shift - from brick-and-mortar banks to banking virtually across time zones, geographical locations, access points and delivery channels. Today Mobile revolution has disrupted banking industry and this presentation provides a detailed discussion about issues of Mobile Banking.
Bye bye banks | Disruption in Banking | A talk at Rufus Reinvents MoneyJames Haycock
Banking is undergoing the fastest change it's ever seen.
Might the banks, like the telcos before them, become dumb pipes as they're dis-intermediated from their customers by the arrival of new, leaner, digitally native companies?
Often the retort of telcos to the dumb pipes remark is that they'll become smart pipes but what if the pipes are under attack too?
The last few years has seen the arrival of a slew of VC backed startups competing for core business with the banks.
Beyond this, might the core infrastructure of the banking sector be at risk with the arrival of technologies like cryptocurrencies and the blockchain?
2016 Payment Predictions & Strategies to Jumpstart the New YearIngenico Group
In this recorded webinar, Ingenico Group’s Senior Vice President of Strategic Development, North America, Rod Hometh, and guest speaker, 451 Research Senior Analyst, Jordan McKee, discuss:
- Key highlights and takeaways from 2015
- Predictions for which new payment solutions will take off in 2016
- Forecasts into which technologies will move from concept to reality
- Actionable tips and recommendations on how to use these predictions to enhance your 2016 payment strategy
PSD2: The Advent of the New Payments Market in EuropeTransUnion
Register today for this webinar that summarizes Aite Group’s PSD2 Research Report, commissioned by iovation, a TransUnion Company, providing an in-depth analysis of how those in the payment services and e-commerce market should prepare to handle the new strong customer authentication (SCA) requirements under the second Payment Services Directive (PSD2).
Join Angie White, Product Marketing Manager and PSD2 expert at iovation, a TransUnion Company, and Ron Van Wezel, Senior Analyst at Aite Group's Retail Banking and Payments Practice, as they analyze the results of the actual market status in Europe regarding the main changes that PSD2 will bring to the online payments market. Learn what Aite Group concluded after interviewing 20 payments executives from European banks, other PSPs, merchants, payment networks and industry experts.
Key takeaways:
The impact of PSD2, highlighting the priorities that organizations have yet to manage in the transition to the new world after PSD2.
How organizations seek to implement the requirements for secure customer authentication (SCA) and minimize the impact on customer experience.
An analysis of the potential of payment innovation and open banking as a result of PSD2.
If you haven’t already, register for this complimentary research report, PSD2: Advent of the New Payments Market in Europe.
Read the overview of the implications of PSD2 for the payment space in relation to fraud prevention and authentication, including recommendations for banks and other players on how to comply while minimizing friction during the payment process.
[WSO2Con EU 2017] Keynote: Digital Transformation in the Guise of a Regulatio...WSO2
Digital transformation opportunities present themselves in many forms. Changes in customer behavior, the shift in social norms, the rise and collapse of certain industries, regulatory measures could all potentially be a digital transformation opportunity. Banks who viewed PSD2 and Open Banking as an imminent threat are now looking at it as a catalyst for digital transformation. This keynote will explore the role of PSD2 in redefining the financial industry.
Innovations on Banking - Digital Banking Security in the Age of Open BankingPetr Dvorak
With PSD2, 3rd party providers are given an access to bank accounts and even have an ability to initiate payments. As a result, banks need to revise their approach to digital channel security and invest in new categories of security solutions. During the talk, we will present an overview of existing security components for digital banking that will help you harden your system security and comply with SCA under PSD2.
Digitizing Merchant Payments: What Will It Take?CGAP
A staggering amount of cash is paid to retail merchants worldwide -- around $19 trillion out of a total of $34 trillion in payments. What will it take for digital payments to beat cash?
This presentation explores what future of commerce may look like given the current trends in mobile devices, digital payments, social commerce and security including tokenization and new forms of identity verification
2012 China Financial Industry Trends and OutlookKapronasia
While the rest of the world struggles with a lingering financial crisis, Chinese Financial institutions will continue investing in financial technology innovation in 2012. New technologies such as EMV and mobile near-field payments will drive significant investment as financial institutions continue to modernize and expand both the breadth and depth of their product offerings.
This webinar from Kapronasia will look at some of the key insights from Kapronasia’s “China Financial Technology 2012 – Top 10 Trends Shaping the Industry" report, a comprehensive look at the key issues and challenges and how banks are overcoming them.
Wallet and Over-the-Counter Transactions: Understanding Financial IncentivesCGAP
How well do financial incentives encourage customers to opt for wallet transactions instead of over-the-counter transactions? To find out, CGAP looked at four diverse markets in Africa and Asia: Bangladesh, Ghana, Pakistan, and Tanzania.
2016 China Financial Industry Trends and OutlookKapronasia
Digital payments, m-commerce, private banks, and industry reform will dominate the headlines in 2016. Which are the key trends that are critical for your business? To help clients and industry participants better understand what lies ahead for fintech in China, Kapronasia is proud to present our 6th annual top-10 financial technology trends webinar.
Saldazo, a Visa debit card product co-branded with Banamex bank, has made Mexico’s largest corner store retail chain – OXXO – the country’s number one transactional account supplier. This presentation provides a Mexican market overview and shares key success factors, challenges and insights from this project.
A talk Marc gave at the UI20 conference in Boston, November the 3rd, 2015.
Smaply: www.smaply.com
ExperienceFellow: www.experiencefellow.com
This is Service Design Thinking: www.thisisservicedesignthinking.com
This is Service Design Doing: www.thisisservicedesigndoing.com
Content:
1. The typology of journey maps
2. Customer experience research
3. Prototyping services
4. Service design and start-ups
PSD2: The Advent of the New Payments Market in EuropeTransUnion
Register today for this webinar that summarizes Aite Group’s PSD2 Research Report, commissioned by iovation, a TransUnion Company, providing an in-depth analysis of how those in the payment services and e-commerce market should prepare to handle the new strong customer authentication (SCA) requirements under the second Payment Services Directive (PSD2).
Join Angie White, Product Marketing Manager and PSD2 expert at iovation, a TransUnion Company, and Ron Van Wezel, Senior Analyst at Aite Group's Retail Banking and Payments Practice, as they analyze the results of the actual market status in Europe regarding the main changes that PSD2 will bring to the online payments market. Learn what Aite Group concluded after interviewing 20 payments executives from European banks, other PSPs, merchants, payment networks and industry experts.
Key takeaways:
The impact of PSD2, highlighting the priorities that organizations have yet to manage in the transition to the new world after PSD2.
How organizations seek to implement the requirements for secure customer authentication (SCA) and minimize the impact on customer experience.
An analysis of the potential of payment innovation and open banking as a result of PSD2.
If you haven’t already, register for this complimentary research report, PSD2: Advent of the New Payments Market in Europe.
Read the overview of the implications of PSD2 for the payment space in relation to fraud prevention and authentication, including recommendations for banks and other players on how to comply while minimizing friction during the payment process.
[WSO2Con EU 2017] Keynote: Digital Transformation in the Guise of a Regulatio...WSO2
Digital transformation opportunities present themselves in many forms. Changes in customer behavior, the shift in social norms, the rise and collapse of certain industries, regulatory measures could all potentially be a digital transformation opportunity. Banks who viewed PSD2 and Open Banking as an imminent threat are now looking at it as a catalyst for digital transformation. This keynote will explore the role of PSD2 in redefining the financial industry.
Innovations on Banking - Digital Banking Security in the Age of Open BankingPetr Dvorak
With PSD2, 3rd party providers are given an access to bank accounts and even have an ability to initiate payments. As a result, banks need to revise their approach to digital channel security and invest in new categories of security solutions. During the talk, we will present an overview of existing security components for digital banking that will help you harden your system security and comply with SCA under PSD2.
Digitizing Merchant Payments: What Will It Take?CGAP
A staggering amount of cash is paid to retail merchants worldwide -- around $19 trillion out of a total of $34 trillion in payments. What will it take for digital payments to beat cash?
This presentation explores what future of commerce may look like given the current trends in mobile devices, digital payments, social commerce and security including tokenization and new forms of identity verification
2012 China Financial Industry Trends and OutlookKapronasia
While the rest of the world struggles with a lingering financial crisis, Chinese Financial institutions will continue investing in financial technology innovation in 2012. New technologies such as EMV and mobile near-field payments will drive significant investment as financial institutions continue to modernize and expand both the breadth and depth of their product offerings.
This webinar from Kapronasia will look at some of the key insights from Kapronasia’s “China Financial Technology 2012 – Top 10 Trends Shaping the Industry" report, a comprehensive look at the key issues and challenges and how banks are overcoming them.
Wallet and Over-the-Counter Transactions: Understanding Financial IncentivesCGAP
How well do financial incentives encourage customers to opt for wallet transactions instead of over-the-counter transactions? To find out, CGAP looked at four diverse markets in Africa and Asia: Bangladesh, Ghana, Pakistan, and Tanzania.
2016 China Financial Industry Trends and OutlookKapronasia
Digital payments, m-commerce, private banks, and industry reform will dominate the headlines in 2016. Which are the key trends that are critical for your business? To help clients and industry participants better understand what lies ahead for fintech in China, Kapronasia is proud to present our 6th annual top-10 financial technology trends webinar.
Saldazo, a Visa debit card product co-branded with Banamex bank, has made Mexico’s largest corner store retail chain – OXXO – the country’s number one transactional account supplier. This presentation provides a Mexican market overview and shares key success factors, challenges and insights from this project.
A talk Marc gave at the UI20 conference in Boston, November the 3rd, 2015.
Smaply: www.smaply.com
ExperienceFellow: www.experiencefellow.com
This is Service Design Thinking: www.thisisservicedesignthinking.com
This is Service Design Doing: www.thisisservicedesigndoing.com
Content:
1. The typology of journey maps
2. Customer experience research
3. Prototyping services
4. Service design and start-ups
Horizon 2020 SME instrument customer journey for applicantsThe Pathway Group
Pera working with Pathway on Horizon 2020 grant funding
The Customer Journey for applicants for the Horizon 2020 European Commission Funding,
Access grant funding and reduce the risks involved in developing new products
We know that creating new products costs time and money, which most small to medium sized organisations (SMEs) don't have. By accessing funding through public and private sources, you can create new products and processes, without having to pay for the development costs yourself.
Re-designing the Onboarding Customer Journey of a Retail BankValeria Chiappini
Onboarding shapes customers’ first impression of a bank and has the potential to influence the long-term success of the relationship.
In-depth qualitative research is needed to map an ideal onboarding customer journey, in order to ensure a consistently relevant experience through all touchpoints and moments of truth, by tapping into the customers' needs, expectations and pain points.
This paper reviews the customer transformation program at the Queensland Building Construction Commission against the broader context of digital disruption in the public sector in Australia.
Innovation, design thinking, and competitive advantagePhil Barrett
A quick talk from the Cape Town funding fair. Exponentials and the imperative for innovation. The trouble with innovation in corporations. Wicked problems and complex adaptive systems. How design thinking works. What design thinking does do, in Digital. Design thinking counteracts our tendency for poor decision making.
Overview of the WJ IV Cognitive Battery: GIA and CHC ClustersKevin McGrew
This slideshow provides an overview of the composition of the WJ IV Cognitive clusters. It outlines the design principles used to assign tests to the GIA and CHC clusters, and also presents summary statistics as per the primary design principles used in constructing the COG clusters.
In this presentation, Anup Singh domain leader of SME Finance domain at MicroSave highlights the key opportunities for the banks in enhancing access to finance to SMEs and also retaining customers through provision of non-financial services. Amongst other things, the focus is on use of automation to enhance efficiency in the processes of SME finance, lower origination cost and reduce turnaround time in expanding access to finance to SMEs.
Going to SXSW? Here's how to connect with Deloitte - from 3D printing to workplace redesign to digital creative job fair to analytics, and rebels and more!
Join us! #SXSW, #DeloitteSXSW
Thinking about incorporating digital trends like AR/VR, IoT, and cognitive analytics into your business? What should you think about? How can you derive enterprise value from these trends? Join Bill Briggs, the CTO of Deloitte Consulting, LLP, and Ross Mason, the founder and VP of Product Strategy at MuleSoft, who will talk about how organizations are using these trends and what you need to know to get started.
Digital Government Transformation: The journey to government’s digital futureDeloitte United States
Deloitte’s global survey which includes responses from more than 1,200 government officials from over 70 countries and interviewed an additional 130 government leaders and digital experts to gain insight to the policies and practices affecting organizations’ “digital maturity”.
To read the full report, please visit: http://deloi.tt/1OcX9i3
Unleashing the o2 o business when the local mobile payment services are takin...Emil Chan
A presentation to 150 retail business executives on behalf of the Association of Cloud and Mobile Computing Professionals at the PCCW conference room on 9 Oct 2015.
Lecture part of the IAB Digital MasterClass 2015 held under the guidence of New Bulgarian University and IAB Bulgaria. The lecture covers the digital in banking and more specifically in electronic channels in banking. The lecture concerns case study of Alpha Bank Bulgaria and the e-channels used by the bank.
Building the 10x better bank, by @joukpleiter & @jelmerdejong
Slides of the November 11, 2015 webinar 'Omni-channel banking & the digital transformation roadmap'.
In this webinar, Jouk Pleiter and Jelmer de Jong of Backbase will talk about building the 10-times-better bank.
The financial services market is going through many changes. New challengers have appeared and are looking for a slice of the market. In addition, customers are more demanding and more informed, expecting convenience and simplicity when it comes to financial services, particularly online and via mobile devices. People love digital services such as Netflix, Amazon, and Uber because they’re easy to use and deliver great customer experiences. They deliver 10 times more convenience and better customer experiences than the status quo, and are therefore winning the market. It’s only a matter of time before the 10-times-better bank is founded, a thought that's on the radar of every banker.
In this webinar, we outline the journey of creating the 10-times-better bank, providing a detailed analysis of how banks can begin their digital journey, with a strong focus on five main points:
1) new competitors in banking: the disrupters
2) customer experience: the key ingredients
3) omni-channel and the changing channel mix
4) mobile's impact on online sales and share of wallet
5) regaining control in the era of digitization
mBank - the most design-driven digital bank in the world - NetFinance, Miami ...Nordea
Most recent update on mBank - the most design-driven digital bank in the world.
Deck presented at NetFinance in Miami in April 2014.
6 global innovation awards (Finovate, Efma, Bank Innovation 2014, Celent's Model Bank 2014). Coverage by Forrester Research, TechCrunch, Harvard Business Review, WSJ, American Banker and more...
apidays LIVE Australia 2021 - Open Banking: Successful Implementation Strateg...apidays
apidays LIVE Australia 2021 - Accelerating Digital
September 15 & 16, 2021
Open Banking: Successful Implementation Strategies
Rana Peries, CTO at 101 Digital Pty
Transform research: The age of omnichannel banking 2015TransformUK
The death and destruction of traditional bank branches caused by digital and changing customer dynamics is widely foretold.
But even digital natives are dual citizens of the physical world. Branch location is still customers’ strongest reason for switching current account and retail customers still want branches for important elements of sales and service.
Retail is increasingly moving towards Omnichannel; enabling customers to do business on whatever mix of channels they choose. How channels are integrated is becoming as important as what channels are available.
This has big implications for banks. Too often today, it is almost as if the digital and bank branch experience is designed and built by different companies. In the future, digital will underpin how banks deliver great customer experiences across channels.
In this report we explore what drives the shift towards Omnichannel, how banks are performing today and a vision for Omnichannel banking in the future.
The presentation starts with an overview on Transaction Banking products. It describes some innovations and best practices in the industry globally. Finally, it compares the major banking players and their maturity level in providing transaction banking services in Oman.
Business models in Digital Financial ServicesPeter Zetterli
There are a variety of business models for digital financial services, depending in part on the core business of the provider. This presentation provides a conceptual framework to delineate different models and provides in-depth examples of the most common ones, including the bank-led and the MNO-led DFS business model as well as the 3rd party model.
Global Search Hub for All Banks and Financial institutions. Introduces consumer friendly, easy to navigate hubs for banking. Integrates updates with ATMs and software that helps banks to build trust and to create more investments to financial empowerment.