gtFace: Banking Finance (presentation)

1. BANKING & PAYMENT
SYSTEMS
vContact: | www.gtFace.com | info@gtFace.com | (+353) 851 261 081

2. What do we do?
Architecture
of systems
Development Analysis &
Consulting
Testing Maintenance

3. Our team
10+ years
on the market
300+
specialists
6+ years
of experience
in financial
sector
110+
specialists in
financial sector

4. How can we help you?
Data Processing
Systems
e-banking
Credit calculators
Payment cards
Mobile payments
Business
Inteligence solutions
Card systems
Reports
Money transfers BPM solutions
Monitoring
of ATMs
Device transactions

5. Our experience

6. Innovative banking for young
children
Problem
Due to bank’s analysis its
clients base is aging and needs
to increase its share in the age
group 25-45 years. In addition,
the bank's brand was seen as
outdated.
Solution
In order to broaden the customers base, the bank
launched a project of an innovative electronic banking
offer for children. The project involved the bank to
attract children aged 0-13 with their parents. As part of
the team together with the bank we made changes in
the central system (current accounts and savings for
children), electronic banking service for a child, a new
electronic banking module for parents and extended
our sales processes.
Effect
Recognising the wide range of educational and
advanced design unique offer for children under
13 years of age and their parents, the bank was
awarded the prize in the category Project of the
Year. New bank accounts were opened for
hundreds of thousands of children. Junior account
is the most popular in electronic channels. Bank
managed to attract several thousand new
customers aged 25-45.

7. Problem
In the analysis of the initial draft of the new operating model of the bank we found low effectiveness of this
method of credit’s marketing to SMEs. Long time changes (adaptability of workers), on the other hand, the
changes in this area are frequent and in the process there are many documents.
SOLUTION
Analyses of the entire process from application to its implementation and the monitoring of the loan after it
opened, together with automation. Identify bottlenecks and optimize individual tracks. Introduced specialized
organizational units dealing with individual loan applications. It was built together with the Bank team, which
constantly analyzes and adjusts the process of selling the loan to SMEs to economic change in Poland and
abroad.
EFFECT
Automated communication between systems that store and analyze data for the evaluation of the proposal.
Reduced time verification of the application by an average of 25%, and in individual cases even more than 50%.
Standardized procedures for granting loans in all regions through the introduction of specialized units involved in
granting and servicing of loans. This allowed for a significant reduction of operational risk. Improving the process
for the bank's customers and employees of the Bank. With the running of the project in Agile achieved the
flexibility to make changes. An inventory of the documents included in the process and managed to optimized
workflow by reducing the number of necessary documents for the implementation of the sales process.
Process of selling loans to
SMEs and corporate
clients

8. Problem
Despite a strong network of
branches, bank wanted to introduce
electronic sales channels of banking
accounts.
Solution
A few sales tracks proposed. From application to contract and
open an account: Call Center, Web, online transactional service
and cooperation with courier. We’ve organized work of different
teams competency to handle these processes.
Effect
The introduction of new sales channels. Allowing short
agreement with Bank anywhere in Poland or in the case of
current clients anywhere in the world. Automated
communication between the bank's systems and external
suppliers. As a result, the Bank acquired new customers
who were not interested in service in the branch. As a
result, customer satisfaction has grown into, as evidenced
by the jump in the Newsweek ranking - Friendly Bank.
Thanks to modern sales channels bank increased the
number of customers in the age group 18-45.
Process of selling current
accounts through electronic channels

9. Problem
The Bank had planned a large advertising campaign combined with the deployment of the new Internet
banking platform. It had to make sure that the new system will withstand the number of new customers.
SOLUTION
Preliminary performance tests determining the performance of applications and the number of users, who can
simultaneously use it
We pointed " bottlenecks " of the system and functionality, the performance of which took too long
We have modified the system parameters for optimal configurations in terms of performace
EFFECT
After identifying and eliminating bottleneck, the system increased its speed three times.
Process of selling current
accounts through
electronic channels

10. Problem
The optimization of the process of
external payment providers in credit
cards payment organizations
(Mastercard)
Solution
Outsourcing the process of connecting external service providers
(including the creation of a dedicated competence center).
Documenting the process of connecting external service
providers.
Effect
Reorganization and optimization of the cost of the
implementation team to the Client. Lowering the cost of
implementing the next external service provider through
economies of scale. Increase in the number of parallel
implementations providers.
Tests

11. Our clients

12. Thank you
for your attention
vContact: | www.gtFace.com | info@gtFace.com | (+353) 851 261 081