Top Lessons Learned From The DevOps Handbook

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WELCOMES YOU TO THE
#DevOpsSummit17

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Gene Kim | KEYNOTE
9

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Session ID:
Gene Kim
Top Lessons Learned Since
The Phoenix Project Was Released

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The Downward
Spiral

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IT Ops And Dev At War
7

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IT Operations
CBS Photo Archive/Star Trek: The Original Series/Getty Images

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The Product Managers
Source: Flickr: birdsandanchors

@RealGeneKim“Hot Fuzz”: Rogue Pictures

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Session ID:
Surprise #1:
The Business Value Of DevOps
Is Even Higher Than We Thought

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High Performers Are More Agile
46x 440x
more frequent
deployments
faster lead times
than their peers
Source: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report

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High Performers Are More Reliable
5x 96x
lower change
failure rate
faster mean time
to recover (MTTR)

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High Performers Are More Secure And
Controlled
2x 29%
less time spent
remediating
security issues
more time spent
on new work
Source: Puppet Labs 2016 State Of DevOps Report: https://puppet.com/resources/white-paper/2016-state-of-devops-report

@RealGeneKim
High Performers Win In The Marketplace
2x 2xmore likely to
exceed profitability,
market share &
productivity goals
more likely to achieve
organizational and
mission goals, customer
satisfaction, quantity &
quality goals

@RealGeneKim
High Performers Win In The Marketplace
2.2xhigher employee
Net Promoter Score
Source: Puppet Labs 2016 State Of DevOps Report: https://puppet.com/resources/white-paper/2016-state-of-devops-report
50%higher market
capitalization growth
over 3 years*

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“deploys / day”
“deploys / day / dev”

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High (linear)
Low
Med
Source: Puppet Labs 2015 State Of DevOps: https://puppetlabs.com/2015-devops-report
deploys/day
# of developers

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We can achieve all the goals,
dreams and aspirations of our
business…

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Session ID:
Surprise #2:
DevOps Is As Good For Ops…

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Session ID:
Surprise #2:
DevOps Is As Good For Ops…
...As It Is For Dev!

@RealGeneKim
Deploy Smaller Changes, More Frequently *
Source: http://www.facebook.com/note.php?note_id=14218138919

@RealGeneKim
“As a lifelong Ops practitioner, I know we
need DevOps to make our work humane.
In the past, I’ve worked every holiday, on
my birthday, my spouse’s birthday, and
even on the day my son was born.”
Nathan Shimek
Engineering Manager, New Context
@nathan_shimek

@RealGeneKim
CSG: COBOL App + 20 tech stacks
Source: Scott Prugh, Chief Architect, CSG, Inc.
And the customer got
the feature in half the
time!
 Apps supporting bill printing and customer care for 50MM customer, 6B transactions per month
 20 technology platforms, including mainframe VSAM and DB2, Java, desktop client
 Moved from 2 to 4 releases per year
 Shared Operations Team performed daily deployments to UAT

@RealGeneKim
Developers Carry Pagers
“We found that when we woke up developers at
2am, defects got fixed faster than ever”
– Patrick Lightbody,
VP Prod Mgmt, New Relic
“You build it, you run it.”
– Werner Vogels
CTO, Amazon

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“As a developer, the most satisfying
points in my career?
“It’s when I wrote the code, pushed the
button to deploy it, watched the metrics
to see if it actually worked in production,
and fixed it if it broke.”
Tim Tischler
Director of Operations Engineering
Nike, Inc.

@RealGeneKim
Session ID:
Surprise #3:
The Importance Of Measuring
Code Deployment Lead Time

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“deploys per day”
vs.
“lead time”

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“What is your lead time
for changes?”
“How long does it take to go from
code committed to code successfully
running in production?”

@RealGeneKimSource: The DevOps Handbook
Change Committed Into Version Control

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What Is The One Question That
Predicts Performance With
Startling Accuracy?

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“To what degree do we fear
doing deployments?”
Source: Puppet Labs 2015 State Of DevOps: https://puppetlabs.com/2015-devops-report

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Session ID:
Surprise #4:
The Surprising Implications Of
Conway’s Law

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Conway’s Law
 Eric S. Raymond: “If you have four groups
working on a compiler, you’ll get a four pass
compiler”
(summarizing results of Dr. Melvin Conway’s
experiment in 1968)

@RealGeneKim
The Birth And Death Of Etsy Sprouter
 A story about teams of engineers implementing
changes
 2008: Devs and DBAs
 2009: Devs and DBAs and Sprouter team
 2010: Devs

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Lesson:
The Organization and
The Architecture Of Our Software
Must Be Congruent

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Lead Time = 9 months
Source: Damon Edwards (@damonedwards)

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Architecture Enables Teams To…
 …make large scale changes to the design of its system without the
permission of someone outside the team, or depending on other
teams
 ...complete its work without fine-grained communication and
coordination with people outside the team
 ...deploy and release its product or service on demand, independently
of other services the product or service depends upon
 ...do most of its testing on demand, without requiring an integrated
test environment
 ...perform deployments during normal business hours with negligible
downtime

@RealGeneKim
Session ID:
Surprise #5:
DevOps Enables
Dynamic, Learning Organizations…

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Dr. Steven Spear
“While designing
perfectly safe systems is
likely beyond our
abilities, safe systems
are close to achievable”
when the four following
conditions are met…”
Source: Dr. Steven Spear

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Dr. Steven Spear’s Four Capabilities
1. See problems as they occur
2. Swarm and solve problems to create new
knowledge
3. Spread new knowledge throughout the
organization
4. Leaders create new leaders

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DevOps Practices In Capability 3
 Single, shared source code repositories
 Blameless post-mortems
 Chaos Monkeys

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DevOps Practices In Capability 3
 Learning days and internal technology
conferences
 Embracing open source
 Internal architecture to propagate best known
patterns (“buoys, not boundaries”)
 Functional organizations

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You Don’t Choose Chaos Monkey…
Chaos Monkey Chooses You

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Capability 4
 Leading by developing
 The job of leaders is not to command and control, but
to create other capable leaders who can perpetuate this
system of work
“My goal is not to direct and control, but to guide and enable”

@RealGeneKim
Session ID:
Surprise #6:
DevOps Is For The Unicorns…
...And The Horses, Too

@RealGeneKim
DevOps Enterprise: Lessons Learned
On Nov. 7-9, we held the third DevOps Enterprise
Summit, a conference for horses, by horses
Speakers included fifty leaders from:
Barclays, ING Bank, UK HMRC, Hiscox, Zurich Insurance,
LV, UK GDS, iTV, Unilever, SAP, Macy’s, Disney, Target, GE
Capital, Western Union, Sherwin Williams, Blackboard,
Nordstrom, Telstra, US Department of Homeland Security,
CSG, Raytheon, IBM, Ticketmaster, MITRE, Marks and
Spencer, Barclays Capital, Microsoft, Nationwide Insurance,
Capital One, Gov.UK, Fidelity, Rally Software, Neustar,
Walmart, PNC, ADP, …

@RealGeneKim
Observations
They were using the same technical practices and getting the same
sort of metrics as the unicorns
Target: 100+ deploys per week, < 10 incidents per month, enabled 53
business initiatives
Capital One: 100s of deploys per day, lead time of minutes
Macy’s: 1,500 manual tests every 10 days, now 100Ks automated tests run
daily
Disney: Has embedded nearly 100 Ops engineers into LOB teams across the
enterprise
Nationwide Insurance: Retirement Plans app (COBOL on mainframe)
Raytheon: testing and certification from months to a day
Nordstrom: 20% lead time reduction into executive bonuses

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Mieke Deenen
Project Manager Deployment Automation
UWV, Netherlands

@RealGeneKimSource: Puppet/DORA: 2017 State Of DevOps Report: https://puppet.com/resources/whitepaper/state-of-devops-report

@RealGeneKim
Leaders Cannot Do It Alone
Teams with the least transformational leaders (the bottom
third) were one-half as likely to be high IT performers
Leaders cannot do it alone! Teams with the top 10% of
transformational leaders performed no better than the
median

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Leaders Affect Outcomes Through…

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Aspirational Suggestion
Congratulations for engineering yourselves into a unique
situation where you can affect how much organizations fear
performing deployments
Find ways to enable your “pocket of greatness” to be
leveraged throughout your entire organization
May require partnering with developers, Dev and Ops
leadership, and architecture
The rewards are worth it

@RealGeneKim
Why Do I Think This Is
Important?

@RealGeneKim
The DevOps Handbook
5+ years in the making
23 chapters
48 case studies
98,124 words
48 images
503 endnotes
192 footnotes

@RealGeneKim
Want More Learn More?
To receive the following:
 A copy of this presentation
 The 140 page excerpt of The DevOps Handbook
 The 140 page excerpt of The Phoenix Project
 Videos and slides from DevOps Enterprise 2014-2017
 Whitepaper from DevOps Research and Assessment
 The DevOps Enterprise Forum Guidance Papers
 Link to the DevOps Audit Defense Toolkit
 One hour excerpt of The Phoenix Project audiobook
Just pick up your phone, and send an email:
To: realgenekim@SendYourSlides.com
Subject: devops
realgenekim@SendYourSlides.com
devops

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Editor's Notes