This document discusses how DevOps can enable digital transformation. It defines "being digital" as creating business through digital products/services and innovating for end-user experience. DevOps is presented as a paradigm shift that can help deliver digitalization through a collaborative mindset, continuous feedback, ecosystem collaboration, and automation. The document outlines key challenges to DevOps adoption, such as business/IT alignment and skills gaps, and proposes initiatives in areas like collaboration, standardization, customer experience, and self-service IT to drive digital transformation benefits.

1. Blueprinting DevOps for
DIGITAL TRANSFORMATION
Saravanan Pitchaimani
DevOps Architect
Aswin Kumar
Practice Manager, DevOps

2. Agenda
What is it about ‘Being Digital’?
DevOps – A paradigm shift in IT to deliver digitalization
Key challenges in DevOps adoption
DevOps initiatives for Digital Transformation
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Why to ‘Be Digital’?

3. Recent Trends & Predictions..
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The Hartford Financial Services Group estimates that by 2025, 75% of the workforce will be
millennials. With this end-user experience becomes even more critical
Gartner forecast by 2020, IoT will consist of 26 Billion devices and generate over $300
billion in incremental revenue by that year
Recently ‘Apple’ made $18 Billion in 90 days, more than 435 firms in the S&P 500 each made
– in total – since 2009
“No device has any value unless it has applications.” – Forbes on IoT

4. Why to ‘Be Digital’?
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What is common in Apple, Uber, Alibaba, Flipkart - ‘Being Digital’
What is the foundation of a successful customer-centric business?
‘Continual Product / Service Innovation’ + ‘Global Scale with Efficiency’
Providing great experiences to socially powered end-users

5. What is it about ‘Being Digital’ ?
‘Being Digital’ is a shift towards
1. Creating / running business through digital products/services
2. Developing enterprise capabilities to innovate for end-user experience
3. Changing ways of working to deliver digital products in an agile manner
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6. What are CIO/CDOs thinking to ‘Go Digital’?
The key to enable IT groups to deliver Digital Transformation lies in adopting
DevOps ways of working
• How do I innovate to build a digital Ecosystem for business enterprise?
• Should we ‘Build or Buy or Outsource or migrate to Hybrid Models’?
• How do I adopt newer emerging technologies with minimal disruption?
• What is the right operating model that can bring enterprise business change of
‘digital transformation’ with minimal disruption?
• How do I wear multiple hats of a CIO & CDO to deliver digital transformation?
• How do I achieve a radical change towards high performance IT?
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7. What does a Digital Ecosystem look like?
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IT Services / Infra Partner
Ecosystem Partner
Business Service Provider
Mobile CloudSocial
TraditionalSystemsofEngagement
Business
Analytics
Buyer / Consumer
DigitalEcosystem
QuickFeedback
IoT
Collaboration Hub

8. DevOps - A mindset & a way of working
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Lloyds Bank
“Automation of IT service
delivery to accelerate change”
"What we have been looking at within Lloyds Banking
Group is how are we transforming the business. One
of the things that will really accelerate [that
transformation] is DevOps.“ Jake McCarthy, Group
Infrastructure Architecture CTO and DevOps lead at
Lloyds Banking Group
“DevOps is an aggregation of a
collaborative set of practices that
“influences” IT Development, Testing &
Operations/Service Management staff to
join hands to “more frequently &
consistently” deliver high quality IT
Services/applications to end-users”.

9. DevOps – A paradigm shift in IT to deliver Digitalization
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Service Models based
Continuous Feedback
Collaboration in Ecosystem
Automation focused
Enterprise Reference Architecture & Service Blueprints
Buyer / Consumer
Traditional
Services
Omni-Channel Digital
Business Services
Business
Analytics
Software as a
Service
Platform as a
Service
Infrastructure as a
Service
Data as a Service
Continuous Software
Delivery Ecosystem
Security Service
Providers
Innovation
Partners
ServiceProviders
Integration Services / APIs
Infrastructure
Providers
Government/
Regulatory
Carriers/Logistics
Providers
Product vendors

10. Why DevOps is needed for Digital Transformation?
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• Critical Enabler to assure delivery of innovative products
• Collaborative IT lifecycle methodology
• Shared Technology services (across Business/ Dev / Testing / Ops)
• Reinforces collaboration & faster communications (internal/external)
• Self-service & Cross-channel focused
• Enabled by Cloud and Automation technologies
• Facilitates ‘Everything as CODE’ mindset

11. Key challenges in DevOps adoption for Digital Services
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Business/IT alignment
on Digital Products
Lack of focus on
Organizational
change/transition
Alignment with End-
users & Eco-system
partners
Managing
co-existence of
traditional/NEW Infra
Data & Process
control
People/
Technology skills

12. Key foundation levers for successful DevOps strategy
DevOps
Operating Model
Integrated
Reference
Architecture
Automation
Strategy
& Procedures
Integrated Dev/Test
& Ops Management
Service Modelling
/Blueprints
High Availability &
Secure Infrastructure
Tools
Standardization
Governance &
Reporting
Training &
Sustenance plan
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13. Opengroup IT4IT framework complements DevOps
13Source: IT4IT functional architecture, The Opengroup
Business Products
/Services
IT Platform /
Services
Service
Analytics
User
Analytics
User
Experience
Consumers /
End-users

14. Food for thought!
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Ecosystem
Provider
IoT
XaaS
SocialEnter
prise
devices
Phone
Tablet
Watch
PC
Card
data
Social
M2M
Appliance
Apps
User
Convergence
Infra
Telecom
Platform
Cloud
Computing
Automation AI
Human
Collaboration
Big Data
Analytics
Social
Buyer
Systems
Transac
tionsCloud
What will be left ‘Manual’ ?

15. Thank you !
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16. Key DevOps initiatives for Digital Transformation
Theme Initiatives Benefits
Collaboration • Collaboration between Business & IT groups
through a common service portal
• Establish common governance/innovation forum
People Mindset changes
Re-use • Reuse functional services through build once reuse-
many times
Industrialize the work
Standardization • Bring enterprise/unit level standardization across all
levels. From software tools, process etc.
• Very basic need to start automation
Better control and
traceability
Customer Experience • Bring end-users to interact with organization
comfortably using Digital platforms
Market leader
Self-Service IT • Leverage Automation & Analytics to empower IT
users for higher efficiency & performance
Better decision making
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