DCS Capabilities, April 2011

About Distinctive Consulting Services
April, 2011
A Self-Certified, Woman-Owned, Small Business
DUNS: 963631697 NAICS: 541512, 541611

TABLE OF CONTENTS

• Overview
• Our Value Proposition
• Industry Expertise
• Sample Project Summaries
• Biography
• Contact Information

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http://distinctiveconsultingservices.com

OVERVIEW

•Distinctive Consulting Services LLC provides
consulting services to the banking, lending,
insurance, and mortgage industries.

•In a world that encourages sameness, we work
with clients who take pride in doing things
differently, and better, than the competition.

•Our consulting professionals possess the ability
to successfully deliver to a diverse clientele.

•We apply both best practices and unique
approaches to our client and management
responsibilities.

•We distinguish ourselves with our deep industry
knowledge, our commitment to integrity, our
commitment to excellent work, and our
commitment to our clients’ success. And that is
our distinction.

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OUR VALUE PROPOSITION
•We understand all aspects of financial industry
operations and have years of combined experience
working on policy and operations. We are experts from
the internal workings of the industry’s verticals.

• We have re-engineered significant business functions
and deployed business applications for small regional
banks, large national banks, in the primary and
secondary markets at mortgage companies, GSEs, and
on Wall Street.

• We have demonstrated experience aligning
information technology strategy to an organization’s
overall business strategy/goals.

• We know about problems that may not be readily
apparent to the masses, yet have the potential to
impact the industry significantly.

• We believe that we have tailored solutions to these
problems, as well as for those that are well known.

• We are committed to making client and partner
relationships positive and long lasting.
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INDUSTRY EXPERTISE AND SERVICES

INDUSTRY LINE OF BUSINESS FUNCTIONAL SPECIALTIES CORE SERVICES
Banking Treasury Operations
Loan Operations
Lending Auto • Key Performance Driver and
Consumer Performance Indicator Analysis
• New Business and Business
• Strategic
Mortgage Line Start-Up
Roadmapping/Business
• Mergers
Transformation
Insurance Payment Operations • Acquisitions
• Business, Process, IT
• Divestitures
Architecture Design and
Mortgage Originations • Wind-downs
Development
• Outsourcings
Servicing • Process Design/Redesign/Re-
• Regulatory and Legislative
Engineering
Secondary Market Change Reviews
• Organizational Structure Design
Operations • Project Management
Securitization/Trading
Settlement Operations

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SAMPLE PROJECT SUMMARIES

Summary Functional Specialty/Core
Service Offering
Set up PMO and QA Function at a GSE New Business Line Start-Up

Implemented Web-Based Trading Business Transformation; Business,
Process, IT Architecture Design and
Development
Outsourcing Plan for Single Family Note Custody Operations Outsourcing Plan

Legislative Review and Impact Analysis for the U.S Treasury’s Legislative Review
“Home Affordable Modification”
Assessed the Operational State and Functional Adequacy of Legislative and Regulatory Review
Lender Recertification for Federal Agency
Designed DMS Strategy and Implementation Plan at GSE Business Transformation; Business,
Development
Wind-down of Trading Platform Wind-down

New Business Line Start-up at Regional Retail Bank New Business Line Start-Up

Authored Business Case for National Commercial Bank Key Performance Driver and
Adoption of Electronic Mortgage Lending Performance Indicator Analysis;
Business Transformation
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SAMPLE PROJECT SUMMARIES, cont’d

Summary Functional Specialty/Core
Service Offering
Authored Business Case to Determine Feasibility of Key Performance Driver and
Outsourcing GSE’s Single Family Loan Modification Settlement Performance Indicator Analysis;
Function Business Transformation
Program Manager for Home Affordable Foreclosure Business Transformation; Business,
Alternatives Process, IT Architecture Design and
Development
Program Manager for Home Affordable Modification Program Business Transformation; Business,
Development
Program Manager for Reduction in State Foreclosure Timeline Business Process
Standards

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Set up PMO and QA Function at a GSE

Summary As lead project manager, established a PMO and QA function. Scope of work
included the implementation of the planning, budgeting, reporting, and risk
management functions. Additionally, an initiative QA process was established to
monitor the software development and ensure timely delivery. The QA process
involved a measurement and metrics reporting function, qualitative reviews,
and artifact inspection.
Results The end result was reduced time to market delivery of business solutions,
improving on-time/on-budget project completion, eliminating unnecessary
project work, and reducing project costs. Development model helped reduce
project costs by 10% and reduce average project duration from several months
to several weeks.

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Implemented Web-Based Trading

Summary Served as chief architect and program director for 8 month engagement that
entailed developing the future state business architecture, gathering
requirements, directing the RFP process, selecting the vendor, contracting the
vendor, and implementation. Technical team were able to leverage existing web-
services infrastructure to reduce total costs associated with implementation.
Results The end result was in addition to raising dealer’s profile among major MBS
trading participants, dealer was able to move 10% of trading activity from phone
to web-based trading, affording traders with improved ability to hedge their
position real-time, intra-day. Platform was eventually integrated with new
Counterparty Credit Risk Management system, affording traders with a more
accurate credit risk picture during trading events.

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Outsourcing Plan for Single Family Note Custody Operations

Summary As lead business architect, created outsourcing execution plan for Government
Sponsored Entity (GSE) to outsource its Single Family mortgage Note Custody
operation. Activities included directing the RFP process, selecting the vendor, legal
contracting the vendor, conducting facilities due diligence reviews, developing external
communications strategy and plan, asset movement, operation wind-down, and staff
transition.
Results The end result was the GSE was able to achieve focus on core firm business
competencies while achieving a reduction in General and Administrative (G&A)
expenses.

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Legislative Review and Impact Analysis for the U.S Treasury’s “Home Affordable
Modification” Program

Summary As lead project manager, performed a review and impact analysis of U.S Treasury’s
“Home Affordable Modification Program” for a GSE’s Single Family mortgage business
line.

Results The end result was development of a multi-year transformation roadmap that included
completion of industry- critical infrastructure improvements to enable the GSE to
refinance more home mortgages, keeping more borrowers in homes.

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Assessed the Operational State and Functional Adequacy of Lender Recertification for
Federal Agency

Summary As lead architect on the project, team was chartered with:

•Assessing the current operational state and functional adequacy of the
system and business processes.

•Documenting deficiencies of the system and business processes against
agency guidelines.

•Providing future state strategic vision, business architecture, and business
plan to resolve documented deficiencies.
Results The end result was a multi-year business plan and architecture that enabled
the agency to realize measurable results to mitigating risk to the insurance
fund and to achieving operational efficiencies.

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Designed DMS Strategy and Implementation Plan at GSE

Summary As lead architect on the project, steered the requirements development of
the third-party hosted solution. Architected the conversion plan of over 9000
servicing portfolio files from paper storage to online images; executed in
under 3 months’ duration. Crafted the re-engineering roadmap and adoption
plan which served as the blueprint to convert the GSE customer base to
electronic document delivery for all newly originated loans.
Results The end result was GSE and GSE’s clients are afforded faster and more cost
effective business processing through reduced cycle times. In addition, offsite
paper file storage costs reduced by 50%. Lastly, project became model for
working with this specific vendor that yielded two additional same-vendor
contracts with other business lines in the GSE.

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Wind-Down of Trading Platform

Summary As lead architect, developed people, process, technology change model that
supported significant corporate-wide operations restructuring and served a
critical role in the retirement of the trading platform. Platform was retired
without disruption of any critical business systems across the fixed income
industry.
Results The end result was a re-usable change model that was adopted by other
business areas in the firm who were executing divestitures.

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New Business Line Start-up at Regional Retail Bank

Summary As lead business architect, was asked to establish a new business line for the
bank that served as operational improvement “internal consultants.”
Developed business line key performance driver and indicator measures,
developed staff competency models, designed the organizational structure of
the business line.
Results Within the first 12 months of establishing the new function of 6 consultants, the following end results
were achieved:

•Designed new daily lending rate sheet distribution process that eliminated delays in dissemination to
branch offices. Branch offices were able to receive daily prices within minutes of the opening of the
capital markets.

•Designed mortgage post-closing QA process to ensure loan compliance with investor guidelines.

•Achieved 5% reduction in investor repurchases within first year.

•Designed new call center staffing model that reduced customer wait time, on average, by 40%, during
peak periods.

•Improved customer experience ratings from 2 to 4 on a 5 point scale, within 1 year, ahead of targets.

•Eliminated missed escrow payments through redesigned escrow tracking system, saving the firm
$1,000’s of dollars in missed payment penalties and interest.

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Authored Business Case for National Commercial Bank Adoption of
Electronic Mortgage Lending

Summary As lead consultant, crafted business case to demonstrate the return on
investment for bank’s adoption of electronic mortgage lending. Business case
included future-state business process and IT architecture as well as multiyear
implementation roadmap.
Results The end result was the bank was achieved demonstrated operating expense
savings within first 6 months of phase 1 implementation and 50% expense
savings by the end of phase 3/year 3 of implementation.

In addition, phase 1 work is underway to adapt the business process and IT
architecture for the bank’s auto and consumer lending business lines, further
strengthening the bank’s return on investment.

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Authored Business Case to Determine Feasibility of Outsourcing GSE’s Single Family
Loan Modification Settlement Function

Summary Business unit is experiencing exponential increase in processing volume due
to current industry focus on foreclosure alternatives. As lead architect on the
project, team was chartered with preparing business case for division EVP to
determine cost/benefit along several continuum.

1. Cost per settled loan.
2. Risk (financial, reputational, technology) of requiring mortgage servicers to
adopt a vendor settlement model.
3. IT models and costs associated with vendor ramp-up.
Results EVP continues to weigh risk/reward for doing/not doing as business volumes
continue to ebb and flow.

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Program Manager for Home Affordable Foreclosure Alternatives

Summary Served as Program Manager for Servicer and GSE implementation of IT and
business process changes to effect the federally mandated “Home Affordable
Foreclosure Alternatives” (HAFA) program.

Results Results in short sale and deed-in-lieu programs that will prevent thousands of
homeowners from losing their homes through foreclosure.

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Program Manager for Home Affordable Modification Program

Summary Served as Program Manager for Servicer and GSE implementation of IT and
business process changes to effect the federally mandated “Home Affordable
Modification Program” (HAMP) program.

Results Results in mortgage modification solutions that will allow thousands of
homeowners to keep their homes.

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Program Manager for Reduction in State Foreclosure Timeline Standards

Summary Served as Program Manager for the strategy, design and implementation of
liquidation damages policy for loans in GSE’s foreclosure inventory that are
forecast to complete foreclosure proceedings exceeding US State timeline
standards.
Results Results will be reduction in credit losses for the GSE and reduction of loans in
foreclosure inventory by Mortgage Servicers.

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BIOGRAPHY

Distinctive Consulting Services, LLC was founded to help clients make sense of and manage
the constant changes the U.S. financial industry continues to experience.

Its founder and President, Sandra A. Manne, has over 20 years of experience as a change
agent, with most of that time devoted to the banking and mortgage verticals. Her primary
role has been that of internal consultant, giving her the combined insights of a financial
company insider and an external consultant.

Prior to founding this consulting practice, Sandra was a Senior Manager with Actualize
Consulting. During her tenure with Actualize, Sandra played a central role in expanding the
footprint of the Mortgage and Fixed Income practice group as well as creating the firm’s
Federal practice. She is also credited with developing the firm’s profitable Document
Management service offering.

Prior to Actualize, Sandra was a Sales Consultant with Fiserv Lending Solutions, which
pioneered the development of electronic mortgage processing technology and played a
key role in promoting industry-wide acceptance of e-mortgages.

Sandra has been a featured speaker at numerous national and regional Mortgage and
Retail Banking conferences and is a recognized expert on operational improvement
strategies for financial firms and financial functions. She holds a Master of Science degree
in Organizational Development/Knowledge Management from the George Mason
University- School of Public Policy, Fairfax, Virginia and is a member of the Mortgage
Bankers Association.

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CONTACT INFORMATION

Sandra A. Manne, Founder and President
Distinctive Consulting Services
Phone: 703.626.1460
Email:
smanne@distinctiveconsultingservices.com

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DCS Capabilities, April 2011

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