2. • Astonishing the customer is an attitude first,
skill second
• We pursue the continuous development of
our skills to astonish the customer
Key Operational Concepts from
How We Serve
3. • Everything you do is a work in progress
• Quality comes from how well Rio’s parts work
together for the good of the whole
• Accountability is a willingness to own my
results
Key Operational Concepts from
How We Work
4. Are YOU a Creative Thinker???
Creativity
Coming up with ideas
Innovation
Bringing ideas to life
6. What is Innovation?
• Thinking outside the box
• Paradigm shift
• Learning from mistakes
•Change-adept teamwork
• Engaging in dialogue
• Importance of a creative
safe zone
8. Sustainability as Innovation
How is Rio Salado Innovative in Sustainability?
1. STARS Program
2. Café@Rio
3. Garden@Rio
4. Sustainability program for students
9. Sustainability as Innovation Objectives
1. Examine Sustainability practices from the
employee perspective
2. Assess paper or other waste in departments
3. Create suggestions on how to reduce/reuse at
work
4. Identify food sustainability practices at Rio
5. Understand Rio’s commitment to sustainability
19. Sustainability Programs and Classes
Rio’s Programs:
1. Sustainability &
Ecological Literacy
2. Sustainable Food
Systems
3. eLearning Design
20. Integrity Based Innovation
Integrity: Being worthy of the public’s trust in all
things. We deal honestly and respectfully with
each other and the public at all times.
+
Innovation: Valuing progressive thinking,
creativity, flexibility and adaptability in service
delivery
= Customer Astonishment!
21. Key Operational Concept
To innovate, all employees are expected to:
– Challenge their assumptions about the way work is
done at Rio
– Be problem solvers
– Be creative thinkers
22. Key Operational Concept
#2. In order for Rio to relentlessly improve and
innovate, every employee must be a learner. It is
through the learning of each employee that we as
a system will learn.