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Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved1 Great Place to Work ® Institute, Inc 2013 All Rights Reserved
Great Place to Work®
GREAT PLACE TO WORK
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved2
Great Place to Work®
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved3 Great Place to Work ® Institute, Inc 2013 All Rights Reserved
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved4 Great Place to Work ® Institute, Inc 2013 All Rights Reserved
EMPLOYING WORKFORCE ANALYTICS TO
MEASURE AND DRIVE ENGAGEMENT
Ron Thomas
CEO, Great Place to Work-Gulf
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved5
Questions
 What is happening?
 Why is it happening?
 What effect is it having on our organization?
 What is happening within our organization that is affecting our ability to perform or reach
new goals?
 What options do we have to improve our position?
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved6
Inscription: Know thy Self [WORKFORCE]
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved7
Know Thy Customers [Employees]
Mercedes Ford
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved8
Analytics in use
 Financial Services: Credit scoring, Fraud detection & Underwriting
 Retail-Marketing promotions, inventory, demand forecasting
 Manufacturing-Supply Chain optimization
 Hospitality-pricing, customer loyalty and yield management
 Transportation-Scheduling, routing and yield optimization
 HR-Workforce Planning, Employee Engagement, Leadership Development, Succession
planning??????
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved9
What is your DNA?
Individual
1. Gender
2. Age
3. Ethnicity
4. Geography
5. Salary
6. years of experience
7. Education
8. Skill Set
Organizational
1. Company Culture
2. Region
3. Division
4. Country
5. Work Unit
6. Function
7. Level
8. Leadership Pipeline
9. Geography
10.Product Line
11.Turnover rate
12.New Skill Set
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved10
This is your upcoming decision
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved11
Culture Alignment: Does everyone know the goal?
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved12
Adaptable Workforce: It is a new game in town
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved13
Needs for the New Global Economy
• Developing an adaptable workforce – A critical capability
• Revealing the leadership gap – Future growth at risk
• Cracking the code for talent
• Driving growth through workforce analytics.
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved14
Adaptable: Know thy workforce and capabilities
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved15
Leadership gap
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved16
Leadership to guide individuals through change and
deliver results
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved17
Know thy capabilities
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved18
Cracking the code: Do you have the combination
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved19
Watch out for the trends
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved20
Engage Measurement: The Organization and the
Employee
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved21
Companies who focus on culture experience:
 Revenue Growth x4.1
 Stock Price Growth +827%
 Net Income +756%
 Sales Per Employee +13%
 Return on Investment x15
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved22
Higher Engagement Results in
Increased
1. Trust throughout the
organization
2. Talent Brand
3. Innovation
4. Collaboration
5. Customer Satisfaction
6. Productivity
Decreased
1. Turnover [$$$]
2. Resistance to change
3. Obstacles for growth
Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved23 Great Place to Work ® Institute, Inc 2013 All Rights Reserved
Q & A
THANK YOU

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Employing Workforce Analytics to Measure and Drive Engagement

  • 1. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved1 Great Place to Work ® Institute, Inc 2013 All Rights Reserved Great Place to Work® GREAT PLACE TO WORK
  • 2. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved2 Great Place to Work®
  • 3. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved3 Great Place to Work ® Institute, Inc 2013 All Rights Reserved
  • 4. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved4 Great Place to Work ® Institute, Inc 2013 All Rights Reserved EMPLOYING WORKFORCE ANALYTICS TO MEASURE AND DRIVE ENGAGEMENT Ron Thomas CEO, Great Place to Work-Gulf
  • 5. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved5 Questions  What is happening?  Why is it happening?  What effect is it having on our organization?  What is happening within our organization that is affecting our ability to perform or reach new goals?  What options do we have to improve our position?
  • 6. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved6 Inscription: Know thy Self [WORKFORCE]
  • 7. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved7 Know Thy Customers [Employees] Mercedes Ford
  • 8. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved8 Analytics in use  Financial Services: Credit scoring, Fraud detection & Underwriting  Retail-Marketing promotions, inventory, demand forecasting  Manufacturing-Supply Chain optimization  Hospitality-pricing, customer loyalty and yield management  Transportation-Scheduling, routing and yield optimization  HR-Workforce Planning, Employee Engagement, Leadership Development, Succession planning??????
  • 9. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved9 What is your DNA? Individual 1. Gender 2. Age 3. Ethnicity 4. Geography 5. Salary 6. years of experience 7. Education 8. Skill Set Organizational 1. Company Culture 2. Region 3. Division 4. Country 5. Work Unit 6. Function 7. Level 8. Leadership Pipeline 9. Geography 10.Product Line 11.Turnover rate 12.New Skill Set
  • 10. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved10 This is your upcoming decision
  • 11. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved11 Culture Alignment: Does everyone know the goal?
  • 12. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved12 Adaptable Workforce: It is a new game in town
  • 13. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved13 Needs for the New Global Economy • Developing an adaptable workforce – A critical capability • Revealing the leadership gap – Future growth at risk • Cracking the code for talent • Driving growth through workforce analytics.
  • 14. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved14 Adaptable: Know thy workforce and capabilities
  • 15. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved15 Leadership gap
  • 16. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved16 Leadership to guide individuals through change and deliver results
  • 17. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved17 Know thy capabilities
  • 18. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved18 Cracking the code: Do you have the combination
  • 19. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved19 Watch out for the trends
  • 20. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved20 Engage Measurement: The Organization and the Employee
  • 21. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved21 Companies who focus on culture experience:  Revenue Growth x4.1  Stock Price Growth +827%  Net Income +756%  Sales Per Employee +13%  Return on Investment x15
  • 22. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved22 Higher Engagement Results in Increased 1. Trust throughout the organization 2. Talent Brand 3. Innovation 4. Collaboration 5. Customer Satisfaction 6. Productivity Decreased 1. Turnover [$$$] 2. Resistance to change 3. Obstacles for growth
  • 23. Copyright © 2013 Great Place to Work ® Institute, Inc. All rights reserved23 Great Place to Work ® Institute, Inc 2013 All Rights Reserved Q & A THANK YOU