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Training Intelligence 
Kostas Axarloglou, PhD 
ALBA Graduate Business School 
at The American College of Greece
How can Learning and Development be connected to Competitive Advantage? 
•Competitive advantage is the ability of the company to consistently offer a unique value propositionto its customers. 
•Competitive advantage leads to your organization’s superior market performanceover your competitors. 
Distinctive and hard to duplicate resources and capabilities. 
Superior Resources(e.g. brand equity, distribution coverage, inspired leaders) 
Distinctive capabilities(management systems, corporate culture, accumulated employee knowledge) 
Sources of Competitive Advantage 
L&D
Vision and Strategy:The 4 Dimensions 
Financial Success: 
What does it mean? 
How is it measured? 
Customers: 
How should our customers perceive us 
in order to be successful? 
Internal Procedures: 
What are the key procedures 
for our success? 
Learning and Development: 
What is the fundamental structure to 
support our improvement? 
Vision 
& 
Strategy
Financial 
Learning and Development 
Internal Procedures 
Customers 
«and thus we will improve 
our financials...» 
«If we develop and 
empower our people..» 
«we will do the correct 
things...» 
«then our customers 
will be happy..» 
The Dimensions of the Balanced Scorecard
Learning and Development: A Strategic Competence for the Organization 
L&D is associated with the process and the content of learning in an organization. 
Enables employees to acquire and create knowledge, skills and attitudes necessary to provide value to the company stakeholders. 
Empowers employees to engage in learning, in a critical and reflective way.
Training Intelligence: A Strategic Competence for Learning & Development 
Training Intelligence is a blend of competencies and traits that are nurtured and combined with passion and ambidexterity, in order to ignite extraordinary learning. 
With the term Training Intelligencewe refer to the competencies associated with the development of Executive Training Programs as well as the main attributes of a unique partnership between HR departments and their Training & Development providers: creativity, innovation, empathy, cultural intelligence, inspiration, customer centricity and collaborative content development & co-branding may become the fundamental elements in developing and delivering state-of-the-art executive learning programs. 
Trust 
Collaboration 
Cultural Intelligence 
Emotional Intelligence 
Resilience 
Creativity
Training Intelligence: Trust 
•Trust is a universal competence and a starting point for every learning journey. 
•Once trust is established and developed , learning collaborations can result in extraordinary learning. 
•Trust applies in almost every stage of every learning process and interacts with emotions and processes. 
•Trust is a delicate competence that must be constantly nurtured and renewed 
Key Words 
Confidence –Integrity –Honesty -Reliability
Training Intelligence: Collaboration 
•Extraordinary Training is the outcome of a joint effort. The provider works closely with the Organization in order to perceive, understand and translate the learning aspirations and priorities of the Organization and its executives. 
•Collaboration leads to a constantly evolving partnership. 
Collaboration -Partnership -Synergizing -Alliance 
Key Words
Training Intelligence: Creativity 
•In Masterful Training, imagination blends with resourcefulness and inspiration in order to produce originality and authenticity, in terms of content, context, instruction, delivery, facilitation and support. Above all, learning is an experience and creativity lies at the heart of an authentic learning journey. 
•Creativity is not a goal per se. It is a powerful means to build programs that leave their mark on the learner’s mind and on the Organization’s memory. 
Creativity -Inspiration -Authenticity 
Combinatorial Thinking -Innovation 
Key Words
Training Intelligence: Emotional Intelligence 
Understanding our own feelings about each collaboration and project, is key to building sincere relations and outstanding collaborations. Sharing our feelings and concerns and understanding those of every party involved (provider, Organization, HR, participants) enables us to seek new options in order to constantly reinvent, review, improve and develop each program and each learning process. 
Empathy -Understanding -Emotional Awareness 
Social Awareness -Relationship Management 
Key Words
Training Intelligence: Cultural Intelligence 
•Understanding and adapting successfully to the values, the culture and the attitudes of the learners as well as identifying, utilizing and appreciating the value that each organization and each learner adds to the learning process, is key to outstanding training. 
Diversity -Intercultural Understanding 
Openness -Adaptability 
Key Words
Training Intelligence: Resilience 
•Being able to timely perceive and adjust to unforeseen challenges and to emerging problems during learning programs as well as to provide instant remedies to the learner’ resistance is very important. Rebounding in any adverse situation requires perseverance, optimism, resourcefulness and collaborative problem solving. 
•Learning processes often present unforeseen challenges. Having the ability to prepare for a “turnaround” is an important training intelligence competence. 
Positivity -Perseverance -Problem Solving 
Optimism -Strength 
Key Words
Training Intelligence: Experiencing Collaboration and Trust 
Imagine an In-House MBA: 
Specially designed for a Bank’s executives 
Accredited by the Association of MBAs 
Repeated 7 times in the last 11 years 
Counting more than 250 alumni 
Close collaboration and trust is developed through the design, constant re-development and re-customization of the curriculum and the careful planning of the whole academic process (call for applications, interviews, academic evaluation and selection, smooth operations, project and final project coordination).
Imagine a mini MBA: 
For a subsidiary of a multinational pharmaceutical company in the Gulf Region 
6 intakes during the last 10 years 
and more than 150 proud Executive Alumni from different countries and functions. 
Close collaboration and trust is developed through a constant refreshing of the program curriculum, in close cooperation with the HR department. Faculty traveling from Greece and teaching in Dubai. Extraordinary customer service bridging Athens with Dubai. 
Training Intelligence: Establishing Collaboration and Trust
Training Intelligence: Establishing Collaboration and Trust 
Collaboration -Partnership -Synergizing AllianceConfidence-Integrity -Honesty -Reliability 
Key Words
Training Intelligence: Establishing Collaboration and Trust 
Collaboration -Partnership -Synergizing –Alliance 
Confidence -Integrity -Reliability 
Key Words
Training Intelligence: Igniting Creativity 
Masterful Senior Leadership Programs 
Biography©Artful Leader© 
value art as an archetypal learning power and interact with inspiration, intellectual curiosity and storytelling. 
The setting and the context empower the content. 
Learning venues include museums, artists’ ateliers, concert halls, theatrical stages, wineries, libraries. 
Instructors compose a mosaic of academics, artists and management experts that inspire reflection and combinatorial thinking.
Training Intelligence: Igniting Creativity 
Creativity -Inspiration -Authenticity 
Combinatorial Thinking -Innovation 
Key Words
Training Intelligence: Igniting Creativity 
Creativity -Inspiration -Authenticity 
Combinatorial Thinking -Innovation 
Key Words
Training Intelligence: Igniting Creativity 
Creativity -Inspiration -Authenticity -Combinatorial Thinking -Innovation 
Key Words
Training Intelligence: Igniting Creativity 
Creativity -Inspiration -Authenticity -Combinatorial Thinking - Innovation 
Key Words
Training Intelligence: Understanding Emotions 
Positive Organizational Culture Seminars 
Positive Leadership Programs 
aim at empowering executives to positively deal with adversity and change and to cope with the emotions, the challenges and the events that take place in their lives. 
These programs can be life changing when the learning partner and the HR team work together to design, develop and deliver the programs with patience, empathy and understanding.
Training Intelligence: Understanding & Sharing Emotions 
Empathy -Understanding -Emotional Awareness - Social Awareness -Managing Relationships 
Key Words
Training Intelligence: Respecting Cultural Diversity 
International Executive Management Programs 
are organized in diverse locations and address the aspirations of learners of different nationalities, cultures and functions. 
Cultural intelligence is key to program design and delivery. Sharing and celebrating diversity becomes a powerful learning tool and a universal experience. An international executive management program is a true success once it manages to create “hotspots” of collaboration between the learners.
Training Intelligence: Respecting Cultural Diversity 
Diversity -Intercultural Understanding 
Openness -Adaptability 
Key Words
Training Intelligence: Building Resilience 
Leadership Development Programs 
often present major challenges: 
They usually begin with a journey of self-awareness and include various assessment tools (360 questionnaire, self –assessment tools, group coaching, one to one coaching). 
In some cases participants become overloaded with some findings and project doubt and negativity to the program, to the partner, the Organization and the HR team. 
In these cases, resilience is key. The learning partner has to collaborate closely with the instructors and with the participants in order to turn the program around, to diffuse positivity and confidence, to fine tune the process. Feedback by every participant is taken on the spot and the curriculum is automatically adjusted and enriched with experiential and bonding team activities in order to reverse the climate.
Training Intelligence: Building Resilience 
Positivity -Perseverance -Problem Solving 
Optimism -Strength 
Key Words
Extraordinary Training: When Competences become Virtues 
The Greek word for virtue, Arete, refers to a unique combination of ethos, excellence and perfection. 
For all of us working in the field of Education, Extraordinary Training is not solely about competences; it is also about virtues. 
Sophia/Σοφία: wisdom and knowledge 
Sthenos/Σθένος: resilience, bravery persistence, vitality, integrity. 
Pathos/Πάθος: passion and appreciation for beauty and excellence, humor and playfulness, spirituality, mindfulness, sense of purpose and coherence.
Training Unusual/Business Unusual 
It is all about “Training Unusual”. 
Thank You
Training Intelligence: Secrets and Tips for Successful Learning Partnerships with Education Providers

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Training Intelligence: Secrets and Tips for Successful Learning Partnerships with Education Providers

  • 1. Training Intelligence Kostas Axarloglou, PhD ALBA Graduate Business School at The American College of Greece
  • 2. How can Learning and Development be connected to Competitive Advantage? •Competitive advantage is the ability of the company to consistently offer a unique value propositionto its customers. •Competitive advantage leads to your organization’s superior market performanceover your competitors. Distinctive and hard to duplicate resources and capabilities. Superior Resources(e.g. brand equity, distribution coverage, inspired leaders) Distinctive capabilities(management systems, corporate culture, accumulated employee knowledge) Sources of Competitive Advantage L&D
  • 3. Vision and Strategy:The 4 Dimensions Financial Success: What does it mean? How is it measured? Customers: How should our customers perceive us in order to be successful? Internal Procedures: What are the key procedures for our success? Learning and Development: What is the fundamental structure to support our improvement? Vision & Strategy
  • 4. Financial Learning and Development Internal Procedures Customers «and thus we will improve our financials...» «If we develop and empower our people..» «we will do the correct things...» «then our customers will be happy..» The Dimensions of the Balanced Scorecard
  • 5. Learning and Development: A Strategic Competence for the Organization L&D is associated with the process and the content of learning in an organization. Enables employees to acquire and create knowledge, skills and attitudes necessary to provide value to the company stakeholders. Empowers employees to engage in learning, in a critical and reflective way.
  • 6. Training Intelligence: A Strategic Competence for Learning & Development Training Intelligence is a blend of competencies and traits that are nurtured and combined with passion and ambidexterity, in order to ignite extraordinary learning. With the term Training Intelligencewe refer to the competencies associated with the development of Executive Training Programs as well as the main attributes of a unique partnership between HR departments and their Training & Development providers: creativity, innovation, empathy, cultural intelligence, inspiration, customer centricity and collaborative content development & co-branding may become the fundamental elements in developing and delivering state-of-the-art executive learning programs. Trust Collaboration Cultural Intelligence Emotional Intelligence Resilience Creativity
  • 7. Training Intelligence: Trust •Trust is a universal competence and a starting point for every learning journey. •Once trust is established and developed , learning collaborations can result in extraordinary learning. •Trust applies in almost every stage of every learning process and interacts with emotions and processes. •Trust is a delicate competence that must be constantly nurtured and renewed Key Words Confidence –Integrity –Honesty -Reliability
  • 8. Training Intelligence: Collaboration •Extraordinary Training is the outcome of a joint effort. The provider works closely with the Organization in order to perceive, understand and translate the learning aspirations and priorities of the Organization and its executives. •Collaboration leads to a constantly evolving partnership. Collaboration -Partnership -Synergizing -Alliance Key Words
  • 9. Training Intelligence: Creativity •In Masterful Training, imagination blends with resourcefulness and inspiration in order to produce originality and authenticity, in terms of content, context, instruction, delivery, facilitation and support. Above all, learning is an experience and creativity lies at the heart of an authentic learning journey. •Creativity is not a goal per se. It is a powerful means to build programs that leave their mark on the learner’s mind and on the Organization’s memory. Creativity -Inspiration -Authenticity Combinatorial Thinking -Innovation Key Words
  • 10. Training Intelligence: Emotional Intelligence Understanding our own feelings about each collaboration and project, is key to building sincere relations and outstanding collaborations. Sharing our feelings and concerns and understanding those of every party involved (provider, Organization, HR, participants) enables us to seek new options in order to constantly reinvent, review, improve and develop each program and each learning process. Empathy -Understanding -Emotional Awareness Social Awareness -Relationship Management Key Words
  • 11. Training Intelligence: Cultural Intelligence •Understanding and adapting successfully to the values, the culture and the attitudes of the learners as well as identifying, utilizing and appreciating the value that each organization and each learner adds to the learning process, is key to outstanding training. Diversity -Intercultural Understanding Openness -Adaptability Key Words
  • 12. Training Intelligence: Resilience •Being able to timely perceive and adjust to unforeseen challenges and to emerging problems during learning programs as well as to provide instant remedies to the learner’ resistance is very important. Rebounding in any adverse situation requires perseverance, optimism, resourcefulness and collaborative problem solving. •Learning processes often present unforeseen challenges. Having the ability to prepare for a “turnaround” is an important training intelligence competence. Positivity -Perseverance -Problem Solving Optimism -Strength Key Words
  • 13. Training Intelligence: Experiencing Collaboration and Trust Imagine an In-House MBA: Specially designed for a Bank’s executives Accredited by the Association of MBAs Repeated 7 times in the last 11 years Counting more than 250 alumni Close collaboration and trust is developed through the design, constant re-development and re-customization of the curriculum and the careful planning of the whole academic process (call for applications, interviews, academic evaluation and selection, smooth operations, project and final project coordination).
  • 14. Imagine a mini MBA: For a subsidiary of a multinational pharmaceutical company in the Gulf Region 6 intakes during the last 10 years and more than 150 proud Executive Alumni from different countries and functions. Close collaboration and trust is developed through a constant refreshing of the program curriculum, in close cooperation with the HR department. Faculty traveling from Greece and teaching in Dubai. Extraordinary customer service bridging Athens with Dubai. Training Intelligence: Establishing Collaboration and Trust
  • 15. Training Intelligence: Establishing Collaboration and Trust Collaboration -Partnership -Synergizing AllianceConfidence-Integrity -Honesty -Reliability Key Words
  • 16. Training Intelligence: Establishing Collaboration and Trust Collaboration -Partnership -Synergizing –Alliance Confidence -Integrity -Reliability Key Words
  • 17. Training Intelligence: Igniting Creativity Masterful Senior Leadership Programs Biography©Artful Leader© value art as an archetypal learning power and interact with inspiration, intellectual curiosity and storytelling. The setting and the context empower the content. Learning venues include museums, artists’ ateliers, concert halls, theatrical stages, wineries, libraries. Instructors compose a mosaic of academics, artists and management experts that inspire reflection and combinatorial thinking.
  • 18. Training Intelligence: Igniting Creativity Creativity -Inspiration -Authenticity Combinatorial Thinking -Innovation Key Words
  • 19. Training Intelligence: Igniting Creativity Creativity -Inspiration -Authenticity Combinatorial Thinking -Innovation Key Words
  • 20. Training Intelligence: Igniting Creativity Creativity -Inspiration -Authenticity -Combinatorial Thinking -Innovation Key Words
  • 21. Training Intelligence: Igniting Creativity Creativity -Inspiration -Authenticity -Combinatorial Thinking - Innovation Key Words
  • 22. Training Intelligence: Understanding Emotions Positive Organizational Culture Seminars Positive Leadership Programs aim at empowering executives to positively deal with adversity and change and to cope with the emotions, the challenges and the events that take place in their lives. These programs can be life changing when the learning partner and the HR team work together to design, develop and deliver the programs with patience, empathy and understanding.
  • 23. Training Intelligence: Understanding & Sharing Emotions Empathy -Understanding -Emotional Awareness - Social Awareness -Managing Relationships Key Words
  • 24. Training Intelligence: Respecting Cultural Diversity International Executive Management Programs are organized in diverse locations and address the aspirations of learners of different nationalities, cultures and functions. Cultural intelligence is key to program design and delivery. Sharing and celebrating diversity becomes a powerful learning tool and a universal experience. An international executive management program is a true success once it manages to create “hotspots” of collaboration between the learners.
  • 25. Training Intelligence: Respecting Cultural Diversity Diversity -Intercultural Understanding Openness -Adaptability Key Words
  • 26. Training Intelligence: Building Resilience Leadership Development Programs often present major challenges: They usually begin with a journey of self-awareness and include various assessment tools (360 questionnaire, self –assessment tools, group coaching, one to one coaching). In some cases participants become overloaded with some findings and project doubt and negativity to the program, to the partner, the Organization and the HR team. In these cases, resilience is key. The learning partner has to collaborate closely with the instructors and with the participants in order to turn the program around, to diffuse positivity and confidence, to fine tune the process. Feedback by every participant is taken on the spot and the curriculum is automatically adjusted and enriched with experiential and bonding team activities in order to reverse the climate.
  • 27. Training Intelligence: Building Resilience Positivity -Perseverance -Problem Solving Optimism -Strength Key Words
  • 28. Extraordinary Training: When Competences become Virtues The Greek word for virtue, Arete, refers to a unique combination of ethos, excellence and perfection. For all of us working in the field of Education, Extraordinary Training is not solely about competences; it is also about virtues. Sophia/Σοφία: wisdom and knowledge Sthenos/Σθένος: resilience, bravery persistence, vitality, integrity. Pathos/Πάθος: passion and appreciation for beauty and excellence, humor and playfulness, spirituality, mindfulness, sense of purpose and coherence.
  • 29. Training Unusual/Business Unusual It is all about “Training Unusual”. Thank You