Daud Malik has over 10 years of experience in various administrative and IT support roles. His experience includes using CRM and document management systems to support clients at Brewin Dolphin, administering online applications and payments systems for CRM Students, and providing IT support to employees at Hertz Car Rental. He aims to provide excellent customer service and ensure accurate and up-to-date communication at all levels of an organization.

1. Daud Malik
Employment
February 2016 - Present Administrative Assistant Brewin Dolphin
 UsingBrewin Dolphin CRM system for day to day duties and responsibilities
 UsingBespoke software/systems to capture and record information
 Interaction with BDDMS (Document Management System) access sensitivedetails (personal)
 UsingFact Find software to locateclients and financial information
 UsingSALT software (capture and locate details)
 Workingwith a Microsoftoperating system and Microsoftpackages (word, excel, outlook)
 Offering additional supporton Microsoftpackages and any other ITrelated issue.
 Liaisingwith IT services to allowfor appropriateaccess to systems and software.
 Asses clients planned financeand allocateportfolios,assets,incomeand expenditure to each
client’s financial pack.
 UsingTrue potential system to create, edit and evaluate a client’s financial plan.
September 2015 – January 2016 Executive Administrative Assistant CRM Students
 Administrateuser changes on Citrix Xen app and App center
 Citrix Xen App allowed me to easily complete my tasks effectively
 Citrix helps to add as another layer of security to our existingsecured system
 TCAS system administration;
o Process onlineapplications
o Process onlinepayments
o Workingon a bespoke system to record, amend and take payments
 Liaisingwith residents about due rent payment
 Offer support on MS office 2010
 Provideexcellent customer serviceto the teams throughout the business
 Carry out liftassessments and firetests
 Receiving and delivering parcels
 Answering customer calls,respondingto queries via email and in person
 Managinga social media pagewith over 200 followers
 Liaisingwith maintenance operatives to ensure work carried outon siteis completed
 Ensure good communication at all levels.Makesure that all information given is up to date,
accurateand appropriate.
July 2015 – September 2015 Hays Recruitment Agency (Variety of Temporary roles )
Sept 2013 – July 2015 IT Services Administrator Hertz Car Rental
 Creating quotes for customers.
 Offering support to employees with IT issues (system related)
 Using Bespoke system, to capture and create rental agreements:
o Process onlineapplications
o Process onlinepayments
o Workingon a bespoke system to record, amend and take payments
 Answering calls professionally and offering support within Rental queries and IT
services.
 Using Microsoft 2010 Operating system and Microsoft packages.
 Updating and allocating vehicles to the customer’s rental agreement.
869 Shirley Road
Hall Green
Birmingham
B28 9JJ
Contact: 07545011002
E-mail: daud_malik13@hotmail.com

2.  Provide excellent customer service to customers and team members throughout the
business.
 General administrative duties
 Provide good communication at all levels. Make sure that all information given is
accurate and up to date.
 Checking vehicle on return.
July 2013 – September 2013 Barclays (Temp) Case Manager
 Redressing customers.
 Approving the assistant manager’s work and sending out.
 Sending confirmation letters to customers advising them of our previous conversation.
 Ran a pilot within the financial sector, as we were in charge of redressing customers.
 Chasing 3rd party companies to retrieve customer information.
 Data entry
 Working alongside DPA, keeping customer details secure.
 Working with credit card companies trying to retrieve customer’s payments.
 Contacting the customer, and advising of outcome whether I send by letter or verbal
communication.
June 2013 – July 2013 Eversheds (Temp) Administrative work
 Locating client files
 Allocating client files in correct storage.
 Data entry
 Allocating appropriate mail to correct person
 Scanning legal documents.
 Approving post and cheques.
September 2012 – May 2013 AIMS LTD Family Business
 Date entry
 Chasing solicitors, to get confirmation of position of claim.
 File preparation.
 Checking cars to make sure there is nothing wrong with them before they go out.
 Updating and maintaining the customer database.
6th August –31st August 2012 Eversheds (Temp) Website Assistant/Admin
 Fixing Components on the Web pages.
 Amending the templates on the Web Pages.
 Translating Information and inputting it in to its correct folder.
 Verifying data.
 Data entry.
 Fast tracking the pages once completed.
 Manipulating the code to carry out a different instruction.
Nov 2011 – May 2012 Compare the Market Insurance Advisor
 Data entry
 Inbound Calls from clients.
 Outbound calls to clients.
 Customer Service representative.
 Generating Sales for additional products we offer.
 Target orientated atmosphere.
 Up selling.
 Working with live insurance policies.
 Selling brand new policies.
 Confirmation of NCD bonus.
 Mid-term adjustments to the policies.
November 2010 – November 2011 AIMS LTD Family Business

3.  Date entry
 Chasing solicitors, to get confirmation of position of claim.
 File preparation.
 Checking cars to make sure there is nothing wrong with them before they go out.
 Updating and maintaining the customer database.
Education
2012-2015 WolverhamptonUniversity Wolverhampton
BSc Hons ITManagement
 Result Obtained 2.1
2009-2010 DeMontFort University Leicester
Computing Year Zero
2007 – 2008 Solihull College Solihull
IT BTECNational Diploma Software Development
 Level 3 – Pass
References
Reference given upon request.