The document discusses the Data-Driven Government Framework, highlighting its four pillars: citizen experience, data-driven decision making, economic impact, and operational efficiency. It emphasizes the value of open data in enhancing government performance, improving citizen engagement, and generating economic benefits. The framework advocates for transparency and the integration of data into governmental operations to drive innovation and cost savings.

1. The Data Driven
Government
Framework
The 4 Pillars of
Successful
Government
Thom Robbins, Socrata (@trobbins)

2. Agenda
1. Open Data – Quick Review
2. Introduction to the Data-driven government framework (DDGF)
3. The 4 Pillars of open data value
4. Q & A

3. The Open Data Opportunity

4. The 4 Pillars of Value
Data-driven government framework
Data Driven
Decision Making
Operational
Efficiency
Citizen
Experience
Economic
Impact

5. Stories of Innovation
Ideas in practice

6. The First Pillar of Value
Citizen Experience
“Forward thinking
governments deliver high-
quality user experiences
that live up to modern
consumer standards.“
Socrata Open Data Value Framework

7. Engaging Citizens with Self Service
Explore San Francisco 311

8. Understanding The Budget Process
Montgomery County Budget Explorer

9. San Francisco Restaurant Inspection Data
In the hands of millions of people

10. The Second Pillar of Value
Data-Driven Decision Making
“Improving governance
or simply the way government
works is one of the key
strategies enabled
by open data.”
Socrata Open Data Value Framework

11. New York City – Mayor’s Geek Squad
“With nothing grander than public data, the Case of the Grease-Clogged
Sewers was solved.”
Using data to solve urban problems more efficiently

12. Edmonton, Canada – 360 Degree Citizen Service
How quickly are potholes filled?
There is a dashboard for that.
Transparent, data-driven decisions

13. The Third Pillar of Value
Economic Impact
“Open Data is making
a measurable difference
in contributing jobs, consumer
spending and tax revenues
to local economies.”
Socrata Open Data Value Framework

14. Built On Open Data
The Porch.com Story
200 employees in a one year and growing. Raised $33 million
in funding and now had data about 120 million home projects!

15. Built On Open Data
The SiteComlpi Story
Real Estate focused tech firm ranks #1 among fastest-growing
NYC Software Companies, grows revenue by over 1500%
from 2010-2013

16. The 4 Pillars of Value
Operational Efficiency
“Through consolidation
and re-use of IT assets,
increased self-service access
to information, and a reduced
system maintenance burden,
government organizations can
save millions in technology
and staff costs. “
Socrata Open Data Value Framework

17. What’s the benefit?
“States with transparent websites
often realized significant financial
returns on their investment. The
savings coming in forms big and small
- more efficient government
administration, more competitive
bidding for public project and less staff
time spent on information requests, to
name just a few - and can add up to
many millions of dollars.”

18. Negotiating contracts and increasing competition
 Texas was able to renegotiate its copier machine lease to save $33 million over three years. The state was also able to negotiate prison food
 Increased competition, partially resulting from the launch of Florida’s contract database, has allowed the state to re-procure and re-negotiate contracts
at lower costs, saving $3.2 million between October 2012 and June 2013.4
Identifying and eliminating inefficient spending
 In Texas, the comptroller’s office used its transparency website over the first two years it was launched to save $4.8 million from more efficient
administration. For example, the office avoided spending $328,000 on a new mail sorter by instead setting up separate post office boxes to receive
different types of mail.
 Once South Dakota’s new transparency website was launched, an emboldened reporter requested additional information on subsidies that led
legislators to save about $19 million per year by eliminating redundancies in their economic development program.
Reducing costly information requests
 Mississippi estimates that every information request fulfilled by its transparency website rather than by a state employee saves the state between $750
and $1,000 in staff time.
 Massachusetts’ procurement website has saved the state $3 million by eliminating paper, postage and printing costs associated with information
requests by state agencies and paperwork from vendors. Massachusetts has also saved money by reducing staff time for public records management,
retention, provision, archiving and destruction.
 South Carolina open records requests initially dropped by two-thirds after the creation of its transparency website, reducing staff time and saving an
estimated tens of thousands of dollars.
Transparency websites are important and useful to residents
 New York’s transparency website has recorded 2 million visits since its launch in June 2008.
 Florida’s online checkbook for contracts has recorded 282,000 visits from 88,000 users since its launch in June 2012. The number of page views totals 5.5
million.
 Mississippi’s transparency website recorded more than 16,000 hits per month in 2013—a large increase from 8,000 hits per month in 2012.
 In 2013, users accessed Washington’s checkbook tool over 80,000 times, and ran approximately half a million reports.
Show me the benefits! (PERG 2014)

19. Saving $1/2 Million Through Open Data
The Oregon Secretary of State story
• Used data.oregon.gov to create
a searchable interactive database of
trademarks
• Avoided an Oracle-based application,
estimated at $500,000
• Increased reach by 7x
• Reduced staff time by ¼ with self
service

20. Efficiency through Access to Real-Time
Transit Data
Lesson Learned by San Francisco

21. The 4 Pillars of Value
Data-driven government framework
Data Driven
Decision Making
Operational
Efficiency
Citizen
Experience
Economic
Impact

22. Data Driven Government Framework
Actualizing the Benefits
Citizen Experience Data-Driven Decision Making Operational Efficiency Economic Impact
Citizen participation in
government decisions
Systematic approach to tracking
and defining goals
Consolidation and re-use of apps,
data and services
Ability to deliver reduced data
transaction costs to businesses
User friendly digital services on
web, mobile and machine to
machine interfaces
Interactive public dashboard to
show performance data
Retirement of ageing systems,
and the ability to scale programs
more easily
Embrace “catalyst” role in the
emerging data economy; help in
incubating civic startups
Government services via location
aware mobile-apps
Data visualization and employee
facing analytics app to extract
insights
Reduction of labor intensive
information requests through self
service tools
Access to data that supports
academic research, driving new
discoveries
Integration with consumer web
services like Google Maps, Yelp,
and Zillow
Sophisticated data collection
capabilities including
crowdsourcing and social
networks
Economies of scale through
outsourced data storage
Public private data exchanges
Active promotion of data
transparency efforts
De-siloed system and centralized
web based-based access to data
Shift from custom-build system
and databases to service-
oriented-architecture (SOA)
Cross-department and inter-
governmental data federation
OUTCOME DIMENSIONS
DEFININGACTIVITIES

23. Next Steps
Complete Poll
Download the Data-driven government framework Whitepaper
1
2

24. Thank You!
Find Us!
Socrata.com
Follow Us!
@Socrata
Friend Us!
facebook.com/socrata
Watch Us!
http://www.youtube.com/user/socratavideos