The document outlines the evolution and implementation of the corporate online registry (cor@l) system at Labuan IBFC, detailing its transition from manual applications to an online platform launched in June 2014. It discusses user engagement strategies, the importance of communication and user feedback, and key takeaways for system improvement such as data integrity and stakeholder engagement. The document emphasizes the need for effective data migration and continuous user satisfaction assessments post-implementation.

1. 11 April 2019
CRF – Skopje/Ohrid
DATA AND USERS –
Labuan IBFC’s Experience in
Implementation of ROC
Systems

2. Labuan IBFC

3. Agenda
 Evolution of E-Filing for Labuan IBFC
 User Engagement Strategies
 Key Takeaways in Implementation of ROC
system

4. Evolution- ROC E-Filing
1990-2000 : Manual Application
2000: EDSP (Excel sheet)
2004: myLofsa (Lotus Domino)
2011: myLofsa2 (J2EE)
2014: COR@L (Catalyst)

8.  COR@L – Corporate Online Registry @ Labuan FSA
 online system that promotes convenience and security
to the user with real-time access
 consists of 6 registers/ modules
 launched in June 2014
 Two methods of payment system
 FPX
 Deposit account (disable)
 External main users:
 Trust companies
 Auditors
 Liquidators
 Third parties
Overview of COR@L System

9. Engagement Strategies
1) Task-Force (Internal & External)
Role:
To understand the needs of specific group
(business analyst)
To reflect on the strengths and weaknesses of
past systems
To create the “wish-list”
To finalise the user requirements

10. 2) Effective Communication Channels
 Weekly project updates with vendor/taskforce
Why?
- Tracking of project status (project managers)
- Avenue to discuss project issues/concerns
 Periodical dialogue session with end-users
Why?
- Establish clear line of communication to gather
feedbacks (dedicated email)
- Transparent on the stage of rectification of system’s
issues
- Buy-in from stakeholders

11. (1) Migration of historical data and filings from previous
system and from hard copy of archived documents –
integrity of data;
(2) Inability of ROC to generate certain reports - requires
ICT’s assistance for reports to be produced;
(3) The system is unable to reconcile with the Group
Finance’s system; and
(4) System support for reported issues/incidents in
COR@L system
2
Result from Communications –
Concerns on the Existing System

12. 3) Conduct Survey on User’s Satisfaction
To gauge the performance level of the system
 For continuous improvement of the system
When?
- 3 to 6 months upon go-live
- After one year of implementation

13. 1) Think Big
- List down all expectations/requirements and wish
lists
- Engage with vendor and stakeholders
- Classification - Must Have
- Good to Have
Why?
Future reference
Staggered implementation
Key Takeaways

14. 2) Engage! Engage! Engage!
 Listen to your system users
 Maintain good relationship with stakeholders
- system users
- Management
 To achieve versatile and user friendly system

15. 3) Data Integrity
 Achieved operating system with credible data
How?
- Data migration is a crucial part of any new system
- Choose best approach depending on the size of
data
- Labuan IBFC – special project for data cleansing
where we employed contract staff for the
purpose

16. 2
Data Migration
Diagram of Processes
Unclean Files
Compile all
documents in
folder
Different
Source
Identify
and
Compile
Scan and
Re-scan
improper
document
DocumentUploadintoCOR@L
Maintain File Notes
Maintain Filings
Identify
Upload
Create
Complete
Filing in
COR@L
Prepare the
completed listing
for ICT further
action
• Manual Files
(submission 1986-2003)
• myLofsa1
(submission 2004-2011)
• myLofsa2
(submission 2011-2014)
• M-Files (2012)
• Manual softcopy
submission
• Create folder based on Form/
documents
• Rename each form/document by
date of submission.
• Screening existing scanned form
• Prepare listing for migration
• Convert existing online form in
myLofsa1 (print Screen—paste to
Words—crop—convert to PDF—
Rename—save into related created
folder)
• Forms/Documents. i.e.
M&A and Audited Financial
statements
• Rescan incomplete
submission, i.e. 2nd page of
Form22.
• Rescan improper
document (inconsistent
layout)
• Rename all rescanned
documents/Forms and
save into related Folder.
• Arrange Form to check
any missing documents
Identify the missing attachment/Lodgement
Upload Form for missing attachment in filing
Create filing for missing filing of business services
and upload the attachment.
Backup in
server and
hard-disk
Click for Detailed Processes

17. THANK YOU
www.labuanfsa.gov.my
www.lfsacoral.gov.my