Danielle Nelson is an organizational development professional with over 15 years of experience in human resources and contract management. She has expertise in integrating business goals with human resources solutions, restructuring processes to reduce expenses, and developing fraud prevention practices. Nelson holds an M.S. in Human Resource Management and a B.S. in Organizational Management. She is currently a Contract Manager at New York City Transit where she oversees a multi-million dollar contract and manages a staff of 15 employees.

1. DA N IEL L E NEL S O N
276 AlpineWay Phone: 347-277-5348; 718-393-4038
Woodbridge, NJ 07095 Email:D.Nelson900@Comcast.Net
Organizational Development Professional with Proven Experience
Focused, dedicated and goal oriented Human Resources / Organizational Development Professional who is
highly organized, has a strong attention to detail and problem solving skills, and who is capable of working
with confidential information. Educational knowledge related to human resources management,
organizational management, interpersonal communications and an understanding of diversity and other
cultures provide a generalized knowledge of organizations, the ability to review and restructure policies,
procedures and expenses and assist organizations on alllevels. Able toworkwellbothina team environment
and without supervision, lead and motivate cohesive teams in stressful environments, as well as develop
productive and strategic business relationships and build team consensus. Thrive in a high pressure fast
paced environment and am able to prioritize multiple tasks, adapt to changing situations quickly and work
resourcefully under stress and time constraints. Dedicated problem solver who thinks logically, values
creativity and cares about people.
Areas of Expertise:
 Ability to integrate business goals with human resources solutions.
 Thorough understanding of organizational processes and an ability to restructure and reduce expenses.
 Strong leadership skills honed through the management of a contract and production unit with 15 staff,
as well as the establishment of auditing practices.
 Management of Personnel Resources, Vendor Relations, and Auditing and Billing Procedures.
 In-depth knowledge of fraud detection and prevention; developed a fraud presentation that is currently
being used by departments to detect fraud.
Education & Training
M.S, Human Resource Management. Long Island University, Brooklyn, NY, 1997
B.S, Organizational Management, St. Joseph’s College, Brooklyn, NY, 2000
Certificate, Human Resource Management, St. Joseph’s College
Professional Experience
NEW YORK CITY TRANSIT, LONG ISLAND CITY, NY FEB 2007 – PRESENT
CONTRACT MANAGER/ TAXI REIMBURSEMENT MANAGER
 Administrator of a multi-million dollar Access-A-Ride (AAR) contract. Review the contracton a regular
basis to ensure vendor provides goods and services in accordance with the terms and conditions of the
contract’sscope of work. Identify any discrepancies and follow upwiththevendor torectify theseissues;
implement any contract modifications as required.
 Review the currentprocess forprocessing taxi reimbursements and identify areas of improvement. Take
steps to restructure how taxi reimbursements are process. Activities included rewriting the Taxi
Reimbursement procedure guides and adding new processes; resulting in fewer production errors and
reduced production time by 7 days.
 Trackthe number of reimbursement request received and processed monthly and prepare monthly taxi
statistical reports. Review / audit the process of taxi reimbursement requests and create new taxi
reimbursement procedures that improved the team’s accuracy.
 Analyze vendor’s monthly invoices, assess punitive damages, and process payments in a timely and
efficient manner.
 Track and monitor vendor’s performance through weekly site visits, quarterly progress meetings, and
through audits of vendor records and reports. Follow up on any open items, address incoming and
outgoing communications, and advise vendor of course of actions to take to rectify any issues.
 Manage staff of 15 fulltime employees and provide technical and administrative leadership to the team.

2.  Provide production goals and prepare performance work plans for employees and track results for
analysis.
 Monitor average cost of taxi trips taken, number of reimbursement requested processed, and total cost
of reimbursements processed monthly.
 Train staff to detect fraudulent reimbursement requests and assist internal and external investigators
with cases of fraud.
 Resolve escalated customer complaints issues.
NEW YORK CITY TRANSIT, LONG ISLAND CITY, NY AUG 2005 – FEB 2007
PRINCIPAL TRANSPORTATION PLANNER
 Providedassistance to the contractmanager withmanagement of fuel and vouchercontracts; identified
any areas that could be improved and recommended alternatives to existing contract processes /
procedures. Interacted with various NYCT departments to gather data forreporting and followedup on
any outstanding information.
 Processed vendor’s monthly invoicefor payment. analyzed contracts, adjusted vendor’s price schedule,
and prepared various vendor reports.
 Monitored available dollars and remaining life of existing contracts to ensure sufficient money and time
existed to complete the projects.
Older Relevant Experience
NEW YORK CITY TRANSIT, NEW YORK, NY JAN 2001 – AUG 2005
ASSOCIATE STAFF ANALYST
HALM INDUSTRIES, GLEN CLOVE, NY SEP 2000 – DEC 2000
HUMAN RESOURCE ADMINISTRATOR
HSBC BANK, NEW YORK, NY OCT 1989 – JUN 2000
CREDIT ANALYST
Position details are available upon request
Computer Skills
Microsoft Office Suite (Word, Excel, Access, PowerPoint, Project), PeopleSoft, Adobe Professional