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Daniel JResume
- 1. Daniel J. DuganJr. Professional Summary 4+ years of Collections and Customer Service Professional Experience Proficient in utilizing Computerized Database Systems and Software, including Microsoft Office Suite, etc. Collected and maintained 60-120 day delinquent secured indirect approved loans Handled collections on 30-90 day delinquent receivables for commercial and consumer accounts Assisted Management in developing procedures to reduce delinquencies and increase recovery on repossessed units Responsible for billing by managing, generating and maintaining a large volume of medical invoicing Tracked and processed payments; handled extensive skip tracing actions through internet resources, external skip tracing agencies and door knocking efforts Handled 100+ Inbound and Outbound Calls on a daily basis Utilized persuasive communication and negotiation skills in all aspects of daily collection activities Excellent Verbal and Written Communication Skills, Interpersonal and Multi-tasking Skills Earned a High School Diploma Bachelor’s Degree Carlow University Available to interview and start within a few days’ notice Professional Experience Pittsburgh Penguins/Consol Energy Stage Manager 09/2015- Present Assist with in-arena promotions, contests, and intermission activities Assist with special events and marketing promotions Facilitate smooth communication between in-game entertainment and the Pittsburgh Penguins Ice Crew Select and monitor locations for live, in-game “Jumbotron” interviews and announcements Interact with Pittsburgh Penguins media staff, Pittsburgh Penguins Ice Crew, Pittsburgh Penguins team memebers, special guests and VIPs, visiting NHL teams’ coaching staffs, fans, and NHL and Collegiate in-game officials Attend gameday meetings covering the run through of the game or in-house entertainment scheduled for the day/evening of my shift Required to stay in constant radio communication with in-game entertainment’s Director Required to make quick, on the job, last second decisions in connection but not limited to all responsibilities listed previously Pittsburgh Penguins Ice Crew 09/2010 – 5/2015 Cleaned the ice during TV time outs Assisted with in-arena promotions, contests and intermission activities Assisted with special events and marketing promotions Participated in charity appearances, promotional photos and appeared in various TV spots Modeled for Pittsburgh Penguins Apparel online catalog
- 2. Interacted withPenguins fans at every home game and performed as Iceburgh on numerous occasions Interacted with Penguins Staff and Office Personnel Regency Global Transportation 05/2012 - Present Chauffer Drove clients from one destination to another Interacted with clientele Maintained a professional appearance Provided clients with highest professional limo services in Pittsburgh (Worked at Foxwood Landscaping July 2014 – November 2014) Parts Channel Incorporated 11/2013 - 6/2014 Driver Responsible for Daily Deliveries and driving 300+ miles a day to locations in PA, OH, and WV Handled payment and credit transactions with clients Responsible and Sales and General Customer Service Performed Data Entry Dick’s Sporting Good Corporate 7/2013 - 9/2013 Copywriter Handled style creation and style categorization Responsible for Copywriting Performed general data input, 100+ items a day Utilized Microsoft Excel daily PNC Bank 08/2008 – 09/2011 Senior Credit Counselor Collected and maintained 60-120 day delinquent secured indirect approved loans Handled an average of 100 outbound and inbound calls per day along with a high volume of customer service issues and troubleshooting Utilized persuasive communication and negotiation skills in all aspects of daily collection activities Processed checks by phone payments Established and tracked payment arrangements on a monthly basis Handled extensive skip tracing actions through internet resources, external skip tracing agencies and door knocking efforts Directed and authorized repossession of commercial and consumer Automobiles, Mobile Homes, RVs, Yachts and Air Planes Worked closely with PNC Sales Executives and Dealerships regarding secured loans with full or partial recourse Assisted Management in developing procedures to reduce delinquencies and increase recovery on repossessed units Approved payment extensions based on completion of application Maintained use of fair debt collection practices during all phases of the collection process Met and exceeded PNC’s incentive goals on a monthly basis Possessed comprehensive knowledge of multiple systems including CMS, ACLS and RMS
- 3. OSI Outsourcing 02/2006 –07/2008 Account Representative / Escalated Line Supervisor Managed collection activities for electric utility company, 1st Energy Corporation, located in Pennsylvania, New Jersey and Ohio Handled collections on 30-90 day delinquent receivables for commercial and consumer accounts Worked a minimum of 200 commercial and consumer accounts on a daily basis Utilized persuasive communication and negotiation skills in all aspects of daily collection activities Processed checks by phone and credit card payments by phone Handled billing responsibilities by managing, generating and maintaining a large volume of medical invoicing on a daily basis Established and tracked payment arrangements on a monthly basis Approved settlement requests as necessary Assisted Accounts Payable by posting a large volume of ACH transfers, payments taken by phone and payments received by mail to commercial and consumer accounts Promoted to Escalated Line Supervisor to assist commercial and consumer customers with situations needing a higher level of input and decision making Possessed comprehensive knowledge of the Fair Debt Collection Laws along with multiple sate commercial and consumer collection laws Utilized detailed knowledge and understanding of multiple state regulations regarding utilities and customer service practices Possessed comprehensive knowledge of SAP CiCi’s Pizza 01/2005 – 01/2006 Assistant Manager Managed approximately 15 employees Scheduled staff on a weekly basis according to the labor percentage and accounting procedures Managed all training functionalities including customer service measures, waiting on customers and serving meals, creating and cooking all foods ordered, cleaning and maintaining internal controls Initiated strong customer service practices by routinely walking through the restaurant and asking customers if they were enjoying their meal and their time spent at CiCi’s Pizza Managed ordering of food stock, fresh produce and internal supplies Managed inventory on a monthly basis Managed and balanced daily expenses and cash intake Handled nightly deposits to PNC Bank on a regular basis Hi-Tops Sporting Night Life 06/2004 – 12/2005 Bartender/Barback/Server/Doorman/Bouncer Managed VIP area at Hi-Tops which catered to the Pittsburgh Pirates and the Pittsburgh Steelers Managed security of the VIP area by requesting and reviewing individual identification and monitoring safety measures on a continuous basis Worked closely with the City of Pittsburgh Police Department regarding security measures and individuals needing to be evacuated from the VIP area Managed and implemented strong customer service measures to work closely with the VIP members and to maintain integrity and security at Hi-Tops Education Bachelor’s Degree – Currently Pursuing Now / Anticipated Graduation, August 2016 Carlow University
- 4. Completed someCollege Coursework Slippery Rock University High School Diploma Montour High School