Daniel Brennan is a senior manager with over 30 years of experience in telecommunications operations management. He has a proven track record of effectively leading teams, implementing process improvements, and achieving high performance targets. Brennan is seeking a new leadership role where he can continue delivering outstanding customer and business support through his skills in operations management, project management, and change management.

1. DDANIELANIEL BBRENNANRENNAN
Phone: 905.407.1895 E-mail: danbrennan@bell.net
Multifaceted and highly skilled senior manager with a distinguished career for producing results. Effectively
handled diverse leadership challenges with increasing responsibilities throughout my career.
Exhibits proficiency in operations management, general project management and change management honed
through progressive years of experience in the telecommunication field. Possessing sound business acumen
supporting a positive and engaged work force within fast-paced and challenging situations. I exemplify outstanding
leadership and team building skills in establishing collaborative relationships. Looking to build upon and advance
current skill sets at the next level delivering outstanding customer and business support.
CAREER RELATED SKILLS
IT Networks, Telecommunications Business Platforms, Process Flow Management, Customer Service
PROFESSIONAL EXPERIENCE
CANADIAN SATELLITE COMMUNICATIONS/SHAW BROADCAST/TRACKING  MISSISSAUGA, ONTARIO
Operations Manager, Technical Services Oct.1993−Oct. 2013
Career Highlights:
 Created and oversaw the development of the Network Management Centre Certification Project, SHAW
Operations Mississauga.
 Elevated operational workflow efficiencies by introducing and standardizing all process and procedural
controls within operations while increasing overall customer support.
 Led efforts in establishing and sustaining an operational benchmark of 99.995% on all services delivered
on a yearly basis supporting 4 business platforms
 Played a lead role in overseeing the development of operations, while supporting a growth of 1300%+
representing over 800 signals, 2300 cable head-ends and 7.3 million customers.
 Created an HD programming group, ad hoc from a vision to employing 6 employees delivering over 50 HD
content signals.
 Instrumental in successfully bringing together 4 different support groups under one banner supporting 4
different business platforms.
Responsibilities:
 Created, reviewed and implemented all SOP’s and protocols defining how operations functioned while
improving B2B and B2C support and relations.
 Project managed all Network Management Centre operational projects.
 Backup to the Director reporting directly to 3 VP’s.
 Managed 4 diverse teams, 10 Technologists, 7 Network Analysts, 6 Programmers, and 7 Technical Support
Analysts. Inclusive of performance reviews, coaching, mentoring and managing salary budget of $1.7 million.
 Co-planned, prepared and managed annual operating budget of $1.5 million.
 Change Management Wizard, responsible for all operational change rollout and signoff.
 Directed the development of SLA’s with broadcast partners, vendors and customers, such as Rogers, Persona,
Cisco and QUALCOMM.
Supervisor, Broadcast Operations Mar.1992−Sept.1993
Career Highlight:
 Spearheaded the successful conversion of 14 uplink facilities from analog to digital services; thus, receiving
the President’s Award by the executives of CANCOM.
 Successfully merged 2 distinctly different technical support groups into one highly effect operations group.
 Built a state of the art network management centre.
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2. DDANIELANIEL BBRENNANRENNAN
Phone: 905.407.1895 E-mail: danbrennan@bell.net
Responsibilities:
 Provided continuous leadership and guidance to broadcast group assigned for the daily delivery of broadcast
signals in the DTH and Cable C-Band market
 Served as administrator for C-band database and business television in charge of setting uplinks for broadcast
on C-band frequency utilizing Anik E1, E3, and AMC3
 Oversaw the successful implementation of SLA and procedural protocol matrix for the operational group
 Took an active role as part of the Quest Team, accountable for developing business application for the
company overall
 Refined procedures supporting the operations group.
 Developed SLA’s supporting customers
EARLIER PROFESSIONAL EXPERIENCE
Engineering Technologist  CANADIAN SATELLITE COMMUNICATIONS  MISSISSAUGA, ONTARIO OCT.1991- MAR.
1992
Senior Engineering Technologist  CHIN RADIO/TV  TORONTO, ONTARIO AUG.1980-
SEPT.1991
EDUCATION
DEVRY INSTITUTE OF TECHNOLOGY  Toronto, Ontario Canada
 Computer Science
Aveta Business Institute
 Six Sigma: Certified
Management And Strategy Institute
 SSLP, Six Sigma Lean Professional: Certified
 CMS, Change Management Specialist: Certified
ITU
 Project Management Professional
SHAW Management Training
 Performance Management
 Managing for Success
 Coaching for Performance
 Building Winning Teams
 Remedy Change/Incident Management
 Bendata Heat, Change Management Platform
PROFESSIONAL ACTIVITIES
Member, Disaster Recovery Team (DRT)
Central Canada Broadcast Engineers (CCBE)
Facility Security Member, Physical Compound, and IT Perspective
QUEST Team Member- Unified Business Platform Development
Tech Talk Member- Contributed Articles for Tech Magazine
Provided Q&A sessions for University and College in Support of Co-op program
CANCOM/SHAW Cable, Trade Shows
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