1. Danny Joseph E
Behind Erfan & Bagedo Hospital, Al Faisaliyah, Jeddah, KSA
Mob: KSA: 0598-767-669; INDIA: +91-886-737-2932
E-mail: dannyjos777@yahoo.com
Career objective:
Seeking an employment where I can utilize my skills, learn new skills, grow along with the organization and be able
to contribute towards its success efficiently as well as become an asset of the organization.
Academic qualification:
• Bachelor of Commerce (B.com) 2015
• Pre University 2012
• SSLC 2010
Skills & strengths:
• Excellent communication skills both written and verbal
• Good planner with organizational skills
• Customer oriented with strong motivational and leadership skills
• Ability to produce best result in pressure situation and can work efficiently as an individual contributor or
in a team
• Positive attitude towards every aspect and open minded
• Socializing, networking, creative, quick learner, multi-tasking
• Proficient in Microsoft Word and Power point presentation
• Passionate Gamer-PC Games
• Proficient in English, Kannada, Malayalam, Tamil & Hindi
Extra-curricular activities:
• Fest coordinator of college for “Cintron” - 2012
• 1st
in Volleyball match- 2011 & 2012
• Participated in various Sports Events in College
• Participated in Cultural Activities in College
• Reading novels, Newspaper
• Interacting with people
Hobbies and interests:
• Internet surfing
• Travelling
• Social service
• Playing games
• Listening music & watching movies
• Gardening
Work experience:
Intelnet Apr 2015 to May 2016
Customer Service Executive (Client: SBI- State Bank of India)
• Understand the products and service offered by SBI;
• Help the customers understand the benefits and other significant qualities of the suitable schemes.
Foresee every opportunity to convert the telephone inquiries into sales.
• Handle complaints, costumer requests and stage-1 escalations.
• Responds to customer inquiries by understanding inquiry; reviewing notes of previous inquiries and
responses; gathering and researching information; verifying customer's information and authenticate the
call.

2. Danny Joseph E
Behind Erfan & Bagedo Hospital, Al Faisaliyah, Jeddah, KSA
Mob: KSA: 0598-767-669; INDIA: +91-886-737-2932
E-mail: dannyjos777@yahoo.com
• Handle inquiries related to all kinds of Loans, credit cards, account issues, negative balance, ATM issues,
branch related issues etc.
• Provide information of new services and schemes, different kinds of ATM cards and their benefits
• Assist customers in choosing suitable prepaid cards like Foreign Travel Card (FTC), Gift Cards etc.
• Help customers in online banking and make their online banking experience hassle free
Customer Service Skills Gained:
• Increased on self-confidence levels
• Ability to deal with irritated, annoyed and angry customers
• Enhanced quick researching skills
• Dealt with diverse language customers that increased efficiency in thinking process and communication
skills
• Gained good knowledge in banking terms and services
Aditya Birla Minacs Oct 2012 to June 2013
Customer Service Associate (Client: Apple iTunes)
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses;
gathering and researching information; assembling and forwarding information; verifying customer's
understanding of information and answer.
• Provide information on features, benefits of iTunes
• Maintains customer relationship by responding to inquiries and documenting actions to follow up on a
timely basis until the issues are completely resolved
• Records customer inquiries by documenting inquiry and response in customers' accounts.
• Be “Customer-focused” and improve the quality of service by recommending improved processes; and
innovative ideas in dealing with upset customers
• Updates job knowledge by participating in knowledge sharing, learning & development opportunities
Customer Service Skills Gained:
• Product Knowledge
• Data Entry Skills
• Reporting Skills
• Analyzing Information
• Proficient in dealing with Apple iTunes
• Managing Processes
• “Customer First” attitude and results oriented
• General Consulting Skills
• Multi-tasking
Personal details:
Date of Birth: 4 September 1994
Father’s Name: Daniyel Valsaraj E
Nationality: Indian
Experience: < 2year
VISA: KSA- Employment/Residence VISA- Transferable
Date :
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