A true visionary with a consistent history of forward thinking, bringing concept and ideas into reality. An outstanding record of delivering high tech cutting edge solutions to a variety of industries. Managed strategic initiatives and project management innovations to accelerate performance and delivery. Developed systems and managed programs for OEM, telco, government, retail, religious, utilities, financial services and education providing solutions start to finish with emphasis on sales, marketing and social media. Developed personal and strategic relationships with global executives worldwide.

1. C. Dale Ficken – 8116 Steamers Lane Frisco, TX. 75035
daleficken@gmail.com – 469-400-2638
LinkedIn Profile http://www.linkedin.com/in/daleficken
STREAMING-CDN ARCHITECT / MEDIA SPECIALIST / MANAGER / DIRECTOR
A true visionary with a consistent history of forward thinking, bringing concept and ideas into reality. An outstanding record of
delivering high tech cutting edge solutions to a variety of industries. Managed strategic initiatives and project management
innovations to accelerate performance and delivery. Developed systems and managed programs for OEM, telco, government,
retail, religious, utilities, financial services and education providing solutions start to finish with emphasis on sales, marketing
and social media. Developed personal and strategic relationships with global executives worldwide. A team builder with keen
problem solving skills and strong negotiating skills bringing the following core competencies to the table:
Engagement Management Leadership IT Technology Infrastructure & Architecture
● Strategy Development and Planning ● Hardware/Software In/Outsourcing
● Contract Negotiation/Client/Providers ● Infrastructure/CDN/Webcasting/VR/Satellite
● Client Liaison/Relationship Management ● Shared Services/Remote Administration
● Purchasing /Multi-Vendor Coordination ● Satellite Acquisition and Delivery
● RFQ/RFP Response Strategies ● Multimedia Production and Development
● Case Modeling ● Webcasting/Teleconferencing/Digital Signage
PROFESSIONAL EXPERIENCE
NAR TAC (Technical Assistance Center) Manager
Nokia – Plano TX. 05/2016- Current
Currently serving as the line manager for the Technical Assistance Center. In my role as TAC manager it is my job to
support the 5 engineers I have working to support our North American and CALA customer base, this includes,
Mediaroom, CDN, cDVR and the FCC products in the region. It is my role to make sure they have all the tools and
training they need to fulfill their roles as our front-end support engineers. My role also includes supporting the
internal NPI and IE teams as well as the Video and Sales BUs, with customer facing support, backend
documentation and process.
MASTER SYSTEM INTEGRATOR / TIGER TEAM LEAD
Alcatel – Lucent/Nokia – Rogers Cable – Toronto – Plano TX. 07/2015- 07/2016
Hired by Alcatel Lucent to be a Subject Matter Expert and Master Systems Integrator for their Content Delivery
Network and Fast Channel Change products. Worked on Rogers IPTV “Eclipse” I worked with a cross functional
team with responsibilities from architecture, systems and network review. Assisted the Sales and the Marketing BD
team with customer requirements, expectations and helped drive the product and development with engineering.
SR. VIDEO ENGINEER LEAD / SR. PLATFORM DESIGNER / INNOVATION ANALYST
Samsung – MSCA – Media Solutions Center of America – San Jose CA. 10/2012- 10/2014
Worked with the Content Services group on special projects relating to WatchOn, Media Hub and other secret
service offerings for the future. Content platform engineering and workflow analysis is one of my key roles at
Samsung, design, architecture, testing and deployment is all in a day’s work. Vendor relationships include all media
transcoding companies (Harmonic, Elemental, Digital Rapids, etc.), big data Cloud offerings (AWS, Azure), Aspera
along with other Samsung internal and external partners. Deep industry relationships with large CDNs, Akamai,
Limelight, Tier 1 Carriers (ATT/VRZN/COMC). Continuing interaction and business development with our global
content providers Sony, Fox, Paramount, MGM, Deluxe, and others. Ingestion workflows from ingestion of raw

2. content to device specific protocols and delivery mechanisms. OTT providers also are in our daily lives. Netflix,
Crackle, Hulu all have working relationships with our media teams.
In the first year, identified and enhanced internal work flow processes that have the potential savings of over 8
million dollars a year from outsourced ingestion and transcoding costs, providing a ground up approach with all
cutting edge, industry driven, architecture, infrastructure, costs, diagrams, networking, etc., everything, a nuts to
bolts solution. Support for Business Development filtering out new technologies, identifying cutting edge solutions
that will better the products, services and hardware produced by Samsung and its partners, identifying positive
solutions for all business units and working relationships and partners, hands on systems integration, proof of
concept, pilot to production. Identification and architecture of internal resources to build a fully immersive,
interactive experience. “powered by Samsung”
CDN ENGINEER / ARCHITECT / SOLUTIONS SURROUND INTEGRATION TEAM
Juniper Networks – Westford, MA 3/2012-9/2012
Performed system testing on Juniper’s next generation Content Delivery Networks (CDNs) using Media Flow
Controller (MFC) specifically for AT&T uVerse application. Participated in designing, developing and executing the
comprehensive test plan for multiple MFC (Juniper CDN) releases. Identified the root cause of product defects.
Identified design gaps of the product from the customer requirements during test planning and execution. Helped
define problems that led to root cause analysis and preventative management through redundancy. Translated
test results into system guidelines and golden configuration as a baseline for customer deployment. Provided on-
site and remote customer support for lab trials.
DALE FICKEN - CONSULTING AND SHORT_TERM ENGAGEMENTS 7/2010 – 4/2012
Clients: (Microsoft, Accenture, Motorola-Google/Frontier)
Specialties: CDN Architecture, Streaming Media Engineering, IPTV, Transcoding Solutions (HLS, Flash, Smooth,
Legacy). Hired as a hands-on consultant to help identify best of class solutions for specific Streaming / CDN
requirements needed within the Enterprise space. Worked closely with VPs of Technology, Directors, CDN
vendors, Transcoding vendors as well as Sales and Technical Engineers.
PROJECTS:
CDN ARCHITECT/ENGINEER / STREAMING MEDIA / TELCO VIDEO DISTRIBUTION (Motorola / Frontier)
● Contracted through Motorola to be a resource to Frontier Communications as a CDN Architect/Engineer.
● Collaborative engineering of CDN architecture for video distribution through Telco infrastructure.
● Rack and stack CDN HW/SW solutions with heavy emphasis on configuration, DNS, DHCP.
● QA testing of vendor CDN middleware, (Bake-off Juniper MFC/MFA, Cisco CDE/CDS-IS, Velocix, Edgecast, Verivue)
●
STREAMING MEDIA ARCHITECT/ENGINEER / NETWORK CONSULTANT (Accenture / Merrill Lynch)
● Contracted through Accenture to write deliverables of high end architecture to the Video group.
● Consulted IT in its delivery of proprietary video distribution using RTMP/RTSP for delivery of video assets to mobile
devices (Apple OS/Blackberry/Android) using outside CDN solutions(Brightcove/Akamai)
● Technical drawings and integration plans for entire BAML regional offices and central datacenter.
STREAMING MEDIA ARCHITECT/PRODUCT MANAGEMENT/NETWORK CONSULTANT (Microsoft / NRC)
● Contracted through Microsoft to write deliverables of high end architecture to the IT group for eCDN.
● Consulted with the IT group in its delivery of proprietary video distribution using Microsoft Smooth Streaming.
● Technical drawings and integration plans for entire NRC regional offices and central datacenter.

3. CTO-DIRECTOR / STREAMING ENGINEER / CDN ARCHITECTURE CONSULTANT / PRODUCT MANAGER – Business Owner
Online Webcasting Network Inc. – EquiStreams - Greensboro NC - Baton Rouge, LA. 9/2000 – 7/2010
● Acquisition of the WebcastCenter assets and intellectual properties in 2000.
● Technical liaison between IT, business units and outsourced media hosting providers.
● Evaluated the customer need through use case analysis to find the best of class solution.
● Hired as a consultant to fortune 500 companies to address best of class CDN/Streaming solutions.
● Technical support for all aspects of media computing, OS, Windows Media, Real Networks, Flash Technologies for
private and public networks including teleconferencing.
● Managed proprietary products and services with emphasis on strategic marketing.
● Provide strategic, tactical and operational leadership for technology infrastructure, media services, support and
managed events.
● Over the past several years consulted large organizations, helping them bring on Streaming / IPTV technologies to
their core IT platforms. This included Wowza Servers, Adobe Flash Servers, Windows Media delivery, both from the
hardware end to the GUI/CMS interfaces for content delivery which included Accordant, VMIX, Ooyala, ThePlatform
and others.
● End to end test and quality assurance of all network and streaming platforms. Analytical testing procedures in place
to assure best of class, service and standards.
● Senior member of the team that delivered major webcasting and satellite events to stadium environments, civic
arenas and private corporate communications.
● Negotiated favorable hardware and software purchases, licensing agreements and platforms for media servers and
services throughout the world. This included the CDN component needed to deliver large amounts of bandwidth for
large events.
● Long term committed relationships with bandwidth providers, state of the art data centers, and satellite providers
having a working knowledge of all technologies related.
● Developed a cost and service review to provide hard numbers for executive decision-making.
● Implemented a shared media services environment, an infrastructure media outsourced solution credited with
creating unique historic events for television and the Internet through webcasting, television and satellite
technologies.
● Responsible for production of multimedia presentations for scheduled events including commercials, marketing and
Internet Interactive communications.
WEBCAST SALES ENGINEER / ACCOUNT MANAGEMENT / DIRECTOR
The WebcastCenter, Philipsburg, PA. 1997 – 2000
Directed technology consulting projects that emphasized cost containment and aggressive business metrics. Led IT
infrastructure, CRM, media and e-services technology management and consulting initiatives on behalf of television and radio
producers and networks. Responsible for conducting business needs analysis, developing customized solutions, and delivery
management. Generated proposals and program, schedules, outlining benchmarks/milestones, resources and deliverables.
● Established long-term executive/client partnerships by remaining attuned to client needs, helped in writing grants to
fund solutions provided.
● Helping define and drive WebcastCenter’s delivery of Streaming Media and Content Delivery Network Solutions.
● Reduced risk and complexity of programs by understanding and anticipating cross-project dependencies
● Crafted solutions for the state of Pennsylvania’s high schools and museums that became the model for linking the
state’s government with projects that put new technology into the hands of the students, achieved by incorporating
industry best practices with practical leadership and training.
● Establishing connections between Pennsylvania High Schools and the State Governor’s office.
● Established working relationships with education institutions as well as government agencies including the US Senate
and Congress.

4. Technical Experience CDN Related: eCDN - Juniper, Cisco, Alcatel Lucent/Velocix, Edgecast, Verivue, Edgeware. External CDN
– Akamai, Limelight, Edgecast, Brightcove with all Layer 1-7 protocols. Secure OTT. ABR, Encoding, Origin Servers, Parent, Edge.
Extensive knowledge of TCP/IP protocols (DNS, DHCP, BGP, SMTP, SNMP, HTTP, FTP)
Web Related:
HTML, DRUPAL, PHP NUKE, WORDPRESS, MySQL, JAVA, CSS, RSS, APACHE, IIS, TCP/IP, VPN, FTP, DHCP, DTP, LAMP, XAMPP,
VMWARE, DAMEWARE, Dreamweaver, FrontPage, Cold Fusion, Flash, Adobe Premiere, Final Cut Pro, Paint Shop Pro, After
Effects, Photoshop, Web Trends.
Computer Related:
Personal PC – Basic / DOS / Linux / Windows 3.1 – Windows 7: Provided technical support since the earliest PCs on all
Windows OS versions including network servers. 17+ years
Installation and Repair: Installing connectivity and networking since the Commodore 64 and Radio Shack TRS80. Can build or
repair anything to spec. 25+ years
Networking: Cisco/Juniper SAN/RAID/SCSI/TLB Tier 1 fiber data center to personal home networking. 16+ years
Audio: 16-32-64-128 channel audio mixers various manufacturers. 20+ years
Video: Experience with audio/video compression technologies such as MPEG, H.263/H.264, and AAC. Extensive hands on
encoding/transcoding. Experience with IP networking including multicast and unicast delivery utilizing streaming protocols
MMS/RTSP/HTTP/RTCP/RTMP/FLV/RM linear and VoD. Polycom/Tandberg, etc. 13+years
CDN Infrastructure, DRM, Media Servers (Wowza, Real, Windows Media, Adobe Flash, QuickTime) 10+ years
Lighting: Various lighting for large venues and productions to small intimate single camera shots. 20+ years
References:
Bram Floria - President Crossways, Inc, / Compassion Radio.
P.O. Box 235
Kyle, TX 78640
512.553.6135
mailto:bram@crossways.net
“Dale is one of the more creative and passionate online media professionals I've met. His early projects presaged
the present boom in niche internet broadcasting. His communication and vision-casting skills helped old media
professionals comprehend and embrace the new time-flexible broadcasting technologies. His creative
development, planning and execution brought sticky audiences to his clients that were unprecedented at the time.
This man knows how to pull off big projects. I recommend him highly.”
Kuldip S Pabla - Co-Founder and CTO, Cooldimi
408.223.5559
kuldeep@obssa.com
"Dale was a pleasure to work with at Samsung. He's bright, motivated, and brings great energy to his day to day
work. Dale is very technical and was able to find creative solutions and workarounds to problems that would come
up. Dale was able to connect dots across various organizations/teams with in Samsung, that is tough to achieve at
such a corporation. I highly recommend Dale to any organization."