Cynthia Benavides has over 30 years of experience in administrative and operations roles in the financial services industry. She is currently an administrative assistant at JP Morgan Chase, where her duties include overseeing calendars and emails for 3 Market Directors, organizing special projects, and coordinating meetings. Previously, she was a Field Operations Coach at JP Morgan Chase, overseeing operational integrity across 64 branch offices. She also held roles as a Regional In-Store Assistant Manager and Deposit/Sales Trainer at other financial institutions.

1. Cynthia Benavides
4707 Cavern Brook Ct  Fresno, TX 77545  713-291-1807  cynbena1@gmail.com
I am highly organized, client-focused and adept at buildingefficientstreamlined officeenvironments while
developing strongrelationshipswith clients,colleagues and senior managers in diverseorganizationsand
industries.
 Initializeand coordinatingspecial projects whilesimultaneously providingsuperior supportin demanding,
fast-faced environments.
 Currently assigned to 3 Market Directors and 49 Branches
 Resourceful problem solver consistently ableto anticipatepotential obstacles and resolveoperational,
administrativeand people issues
Skills:
• Have strong Interpersonal and communication skills
• Have strong presentation skills
• Have strong Word, Excel, Outlook, Publisher, OneNotes and Power Point skills
• Have strong Customer Service Skills
• The Great Ability to Multi-task
Professional Experience:
Administrative Assistant- April 2013 to Current
JP Morgan Chase, Houston, TX
As an administrative assistant, my duties and tasks mostly reflect variety and complexity, requiring judgment and
experience to successfully accomplish tasks with limited direct supervision.
 Oversee 3 Market Directors calendar and emails (total of 36 branches)
 Apply skills to adapt procedures, process and techniques to the completion of daily assignments
 Work with limited supervision
 Organizing Special projects
 Maintain accurate attendance records for supervisory personnel
 Collected needed data and prepared reports and preformed analysis using spreadsheets and web based
data tools.
 Worked with Market Directors and made recommendations based on all data analysis
 Coordinate meetings with Market Director’s Team. Including reserving rooms, food arrangements and
organized meeting agenda.
 Create requisitions for staffing and supplies
 Operate and maintain office machines
 Prepare reimbursements for travel expenses
 Retrieve incident reports and gather data for statistical reports
 Have Basic clerical experience such as maintaining files and records, typing, proofreading, answering
telephone.

2. Field Operations Coach - February 2000 to April 2013
JP Morgan Chase & Co., Houston, TX
Evaluate,trainandreviewBranchstaff withinanassigned territory in all aspects of operations, lending
and compliance toensure operational controlsare inplace andare adhered to. Perform trend analysis,
problemresolutionandissue escalationinaneffortto create an optimal operation environment to the
branch staff.
 Currentlyoversee6Districts(64 branchoffices) operational integrity
 Plan,Prepare andfacilitated Mtgforall Quarterly Market JobFamilyMtgs
 Work inconjunctionwithDM’sto coordinate all DistrictJobFamilyQuarterlyJobFamilyMtgs
 Conductblendeddeposit,lendingandbusinessreview/audits of branchinassignedterritory
 Track issues andfolloweduptoensure compliance onmultiple complianceissuesdaily.
 Monitortrendsand execute opportunitiesforimprovement.
 ProvidedFeedbackonenhancingand/orimprovingpolicies,processandprocedures
 Lead Processimprovementinitiatives
 Identifies/initiatesthe opportunitiesfornew/revisedpoliciesandprocedurestoenhance
customer’sservice andstreamline workflow.
 Evaluate and interpretnewpolicyandprocedures,regulations,standardsandguidelines.
 Researchesandresolve difficultorcomplex issue ordepartmentproblems.
 Act as primaryresource forthe completionof corporate initiative andbe the Voice of the
branchesor assignedterritoryforcorporate.
 Addresstrainingissuesandprovide inputintothe developmentand/orupdatingof training
curriculumandmaterialstomeetneedsof staff.
 Helpinevaluate researchandminimize losseswithinassignedterritory.
 Work closelywithDistrictManagerstodevelopactionplanstoaddressfindings fromauditsto
ensure future compliance.
 Developedworkshopsaroundcompliancedeficiencyuncoveredduringbranchvisits - deliverto
the AssistantManagerfor eachdistrictson a QuarterlyBases
 Helpinthe DevelopmentandTrainingof the AssistantManagers
 DevelopReportstoAnalyze standingsinAuditprocess, LossesandMajorKeydriverto incentive
for DistrictManagers
 WorkedwithBack-office inthe setup and trainingof staff fornew offices
 Work withCorporate onall Major Roll-outsforthe companytothe branch’s - training,follow up
and ensuresof compliance
Prior Experience -

3. January 1998 Regional In store Assistant Manager WAMU (acquired by JPMorgan Chase & Co.)
Regional In-Store AssistantManager to 10 stores - provided leadership to strengthen bankingoperations and
controls by proactively analyzingand identifyingcomplianceand operational risk issues. Conducted all
compliancetasks which included by was not limited to: Auditing of all negotiableitems,balancingof general
ledgers, analyzingand minimizinglosses and overseeingall employee compliancetraining.
 Managed operational functions includinglosscontrol,compliance and auditstandards
• Supervised, coached and developed Tellers and Senior Tells regardingpolicies,procedures,products,
systems and bankingtransactions
• All aspects of branch operations, regulatory compliance,and Bank Policy & Procedure
 Coachingstaff in Sales techniques and achievement of retail sales goals both individually and ata branch
level
 Worked with staff on problem solving within established policies and procedures
 Ensured understandingand compliancewith all Stateand governing regulations,especially Bank Secrecy
Act requirements including:Currency Transaction Reports and monitoringand reporting as appropriate
any suspected suspiciousactivity.Also,knowledge of Officeof Foreign Asset Control (OFAC)
requirements.
July 1996 Deposit/Sale Trainer Savings of America (acquired by WAMU)
Responsiblefor the trainingfor Retail Bankinglineof business,depositoperations across all branches:incorporate
branch positioningwith key learningobjectives in alignment with sales and servicegoals.
 Facilitated both Deposit and Sales Trainingcurriculum
 Assisted in the development of trainingmaterials for both Deposit and Sales curriculum
 Tracked Trainingenrollment in classes,tracked attendanceand followed up with class roomno-shows
 Booked Trainingand/or conference rooms needed
 Scheduled class speakers and madeneeded classroomaccommodations
 Sent all trainingcommunications
 Participated in trainingof All Corporate roll-outs or policy changes
 Gathered data on ClassroomFeedback
 Updated learners assignments and trainingrecords
 Recommended actions to policy and procedures updated based on classroomfeedback
 Ordered all trainingroomsupplies and materials
 Assisted new hires/transfers/existingemployees thorough a curriculum
January 1990 AssistantBranch Manager Savings of America (acquired by WAMU)
July 1985 Teller/SavingCounselor Savings of America (acquired by WAMU)
ACTIVITIES
Photography - Freelance Projects
•Worked with Sugarland Ice and Sport center to photo shoot all practices and the 2 day event last December for
Nut Cracker on Ice Event. Pictures will be used in advertisement and Promotion of Future events.
•Have photographed small Weddings for family members
•Have completed several shoots including Children portraits and seniors shoots for the 2010 – 2015 school years
Cake Decorating-
•Completed the following courses
• Wilton Basic Cake Decorating Course 1, 2 & 4
• Cake Craft Basics of Cake Decorating Course 1 and currently completing Course 2