This document is a CV for Vishnu Moorthy, who has over 15 years of experience in software development, IT networking, telecommunications, and project management across various industries. He has held leadership positions involving team management, customer service, and account management. Vishnu's areas of expertise include project management, customer relationship management, change management, and business development. He currently works as a business consultant, providing coaching to small and medium businesses to improve their operations.

1. Vishnu Moorthy
Email: vishnu@iconsulttechnology.com.au Mobile: 0439 080 987
CV_VMoorthy
PROFILE
Vishnu Moorthy has over 15 years experience in working with people and projects across a wide range of industries
including software design & development, computer networking & troubleshooting, telecommunications - Retail, WA State
Government agencies such as Department of Health, Department of Education, Department of Environment and
Conservation, Department of Planning, Department of Treasury, Department of Finance as well as WA Local Government.
Vishnu has demonstrated expertise in Team Leadership (including training, coaching and people development), Customer
Service, Sales, Business Ownership, Account Management, Client Relationship Management, Internal Stakeholder
Management, IT, Telecommunications, and Project Management. This has been based on meeting team goals, clearly
understanding his clients’ needs, creating solutions to meet those needs and building long-term relationships.
He has held team leadership, client advisory and consulting positions with Telstra, Department of Housing WA, M2
Commander, Telechoice, Sankhya Consultants, Scope Business Imaging and currently as Business Consultant with
iConsult Technology. His key strengths include:
• Coaching, Training & People Development
• Customer Advocacy
• Management liaison and communications (i.e. regular performance reporting of Sales Team performance)
• High degree of stakeholder management with capability to effectively achieve strategic outcomes
• Strong Commercial & Business acumen skills, with an ability to discuss strategic business requirements and the ability to
apply solutions
• Extensive experience interacting at all levels including Managerial and Executive levels
• Strong interpersonal skills to achieve collaborative outcomes through an influencing style
• Sufficiently independent, self-supervising and equally collaborative to work with closely with peers and other stakeholders
• Proven ability to build senior level relationships, present and communicate with executives at all levels
His qualifications involve exposure and application Client Relationship Management, Customer Advocacy, Sales, Marketing,
Team Leadership and Project Management (including Benefits Realisation & PRINCE2). Vishnu is seeking opportunities
enabling him to utilise his skills and experience in all areas developed throughout his work experience.
KEY CAPABILITIES
• Team Leadership (including training, coaching and people development)
• Account Management and Customer Service
• Stakeholder Engagement
• Negotiation and Facilitation
• Customer Relationship Management (CRM)
• Report Writing and presentations
§ Project Management (i.e. Benefits Realisation, Change Management & PRINCE2)
§ Needs Assessment & Design Research and Analysis

2. Vishnu Moorthy
Email: vishnu@iconsulttechnology.com.au Mobile: 0439 080 987
CV_VMoorthy
TERTIARY EDUCATION
Qualifications
• Bachelor of Commerce - Double Major in Management & Marketing (Curtin University, Bentley WA)
• Associate Diploma in Commerce (Australian Institute for University Studies, Joondalup WA)
• Associate Certificate in Commerce (Australian Institute for University Studies, Joondalup WA)
• APMG International Certificate in Managing Benefits
• APMG International Certificate in Project Management (PRINCE2)
• APSS Certification in Avaya IP Office
CERTIFICATIONS (Ongoing)
• ITIL V3 Foundation for IT Service Management 2011 - provides a single platform to manage service and IT asset
processes across the entire scope of an enterprise.
• Six Sigma Green Belt Certification (SSGB) - analysing and solving quality problems with the ability to play a key role in
improving business processes.
• PMI Certified Associate in Project Management (CAPM) - validates my skills as a project manager and can boost my
capability across all industries
• Microsoft Certified Solutions Associate (MCSA): Windows 8
AFFILIATIONS
• Vice President, Student Guild (Australian Institute for University Studies)
• President, International Student Council (Australian Institute for University Studies)
• Representative for Student Guild (Australian Institute for University Studies)
• National Liaison Committee of Western Australia (Curtin University of Technology)
• President - Malaysian Students Association (Australian Institute for University Studies)
AWARDS
• CDMA Migration Certificate of Appreciation (Telstra Corporate Sales & Fulfilment – WA Sales Team)
• Work Group Award (Telstra Enterprise & Government)
• Certificate of Appreciation (Curtin University of Technology)
• Appreciation of Support (Curtin University of Technology - National Liaison Committee Western Australia)

3. Vishnu Moorthy
Email: vishnu@iconsulttechnology.com.au Mobile: 0439 080 987
CV_VMoorthy
PROFESSIONAL EXPERIENCE
< Business Consultant, iConsult Technology Pty Ltd
(Mar 2015 - Current)
Vishnu is part of a consulting team that assists new and existing small to medium sized businesses to become aware of what is
impeding their progress, and to focus on achieving a better result.
Vishnu's coaching approach (e.g. Project Management, Customer Relationship, Sales, Business Development, Management
and Marketing) allows his clients to understand their own business and become skilled in managing themselves, their business,
and others.
< Client Relationship Manager, Scope Business Imaging
(Dec 2014 – Mar 2015)
• Responsible for selling the world's leading brand of Konica Minolta products
• Needs analysis, solution design and benefits realisation for clients
• Business to Business sales of capital equipment
• Manage a territory where calling on existing customers and cold calling to non-customers
• Maintains professional and technical knowledge by attending educational workshops
• External market research including monitoring competition by gathering current marketplace information on pricing,
products, new products, delivery schedules
• Acquisition to develop a territory in the metropolitan area.
• Excellent face-to-face sales, presentation and negotiation skills.
• Strong account management and customer service focus
• Achieving enduring relationships and outcomes with existing and new customers
< Client Relationship Manager, M2 Commander
(Mar 2014 – Dec 2014)
• Training & Coaching of new staff in products and services (i.e. updated technology, and new internal systems e.g. CRM,
Applications, Operating Systems)
• Mentoring of new and existing staff and administration to increase strategic integration using project management
principles (plan; design; build; test; rollout; control)
• Produced reports for meetings regarding the status of projects, proposals, recommendations for improvement for
business changes
• Needs analysis, solution design and benefits realisation for clients
• Understanding client resistance, developing change processes for adoption of new technologies (i.e. applications,
operating systems, NBN)
• Client advisory services including account management using best practice project management, customer relationship
management and change management – understand their “need for change”, and benefits expected
• Management liaison and communications, including regular performance reporting
• External market research including monitoring competition by gathering current marketplace information on pricing,
products, new products, delivery schedules
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications;
establishing personal networks; participating in professional societies.

4. Vishnu Moorthy
Email: vishnu@iconsulttechnology.com.au Mobile: 0439 080 987
CV_VMoorthy
• Contributes to team effort by accomplishing related results as needed.
• Successful adoption of cost-effective solutions by clients
• Transition Management and Training on new solutions for client teams
• Developed and maintained strong strategic working relationships and marketing opportunities with existing client and
potential prospect.
< Project Officer – Benefits Realisation and Change Management, Department of Housing
(Jun 2013 – Mar 2014)
• Manage the benefits realisation process for a group of allocated projects, including identification, mapping,
developing and implementing benefits realisation plans.
• Establish and maintain effective stakeholder management in business areas and project teams during the process of
undertaking benefits mapping - to identify project benefits, identify change impacts of project outcomes, desired
engagement levels and to address resistance.
• Facilitate workshops - identify key benefits for projects, map benefits to strategic KPIs, develop Benefits Realisation
Plans, assign benefits ownership, support the PMO with monitoring and reporting on benefits realised at key points,
and training to develop stakeholder capabilities in the areas of benefits realisation and change management.
• Supports project teams through the identification of change activities and costs required to ensure change
management activities are planned and enacted to ensure the successful transition of project outcomes into
“business as usual”.
• Responsible for the effective leadership within project teams in the areas of benefits realisation and change
management which may include managing and facilitating multiple work groups of internal and external resources
• Assistance with the provision of effective benefits realisation and change management planning, work allocation,
reporting and performance management.
• Responsible for compliance with Government, agency and public sector policy and processes and facilitates education
and awareness where appropriate.
• Interprets strategic plans, provides guidance and direction to key stakeholders as appropriate.
• Knowledge of PRINCE2, key Benefits Realisation and Change Management processes during the project lifecycle
• Demonstrated knowledge of Governance and compliance methodologies for Projects/Programs (PRINCE2/Benefits
Realization)
• Ability to develop strategic and innovative solutions to issues as they arise.
• High level interpersonal, written and oral communication skills that support the ability to work effectively with
multiple stakeholders from a range of backgrounds.
• Demonstrated organisation and planning skills.
• Demonstrated ability and experience in working in an autonomous manner within a team environment.
< Account Manager, M2 Commander
(Sep 2011 – Jun 2013)
• Mentoring of new staff and existing administration body to increase strategic integration of department’s
development of project management principles (plan; design; build; test; rollout; control)
• Produced reports for meetings regarding the status of projects, proposals, recommendations for improvement for
business changes
• Developed and maintained strong strategic working relationships and marketing opportunities with existing client and
potential prospect.

5. Vishnu Moorthy
Email: vishnu@iconsulttechnology.com.au Mobile: 0439 080 987
CV_VMoorthy
• Needs analysis, solution design and benefits realisation for clients
• Understanding client resistance, developing change processes for adoption of new technologies
• Management liaison and communications, including regular performance reporting
• External market research including monitoring competition by gathering current marketplace information on pricing,
products, new products, delivery schedules
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications;
establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Successful adoption of cost-effective solutions by clients
• Transition Management and Training on new solutions for client teams
• Timely implementation of projects based on sound project management principles (plan; design; build; test; rollout;
control)
< Proprietor, Telechoice
(May 2010 – Aug 2011)
• Responsibility for the entire Franchise, including strategic planning and development, financial performance as well as day
to day management
• Leadership of Retail Sales Consultants in the area of sales, customer service, expenses, gross profit, visual merchandising,
general administration and inventory management
• Creating a performance culture for the entire team, creating KPIs, providing learning and development, assessed staff
performance and maintained records
• Recruitment and Coaching of four (4) staff to develop skills, teamwork and organisational goals including mentoring
• Occupational Health and Safety for the team
• Establishing and successfully operating a business, with strong foundation of project management and change
management disciplines
• Effective people development, coaching & training, evaluation of system tools, policies and procedures for staff
• Achieving key benefits by applying change management with staff and clients
• Developing key strategies for retail industry, including marketing, communications
• Effective and attractive visual merchandising
• Sustained client relationships
< Account Manager, Telstra Business (SME and WA Government)
(May 2005 to May 2010)
• Develop and implement a strategic Portfolio Plan with input from Telstra Senior Management
• Driving client relationships and customer advocacy within client portfolio
• Responsibility for entire project lifecycle from opportunity identification, solution options, design, development and
effective delivery of the preferred solution
• Understanding client resistance by developing change processes (i.e. change management) for adoption of new
technologies to ensure that the solution is embraced, adopted and utilised effectively

6. Vishnu Moorthy
Email: vishnu@iconsulttechnology.com.au Mobile: 0439 080 987
CV_VMoorthy
• Management liaison and communications, including regular performance reporting
• Detailed Client Needs Analysis (active listening; options analysis; benefits expectations and business case) leading to
successful project (product & service) implementations
• Meet project objectives though sale of products and services (on-time; on-budget; innovative solutions) and realise the
ROI expected by the change
• Drawing on associates’ expertise and ideas to develop innovative customer solutions
• Awarded Certificate of Appreciation for Excellent Client Management and Service (Change Management and Benefits) -
Telstra Corporate Sales & Fulfilment – WA Sales Team
• Work Group Award for over-delivering on the ROI objectives for WA Government clients – Telstra Enterprise &
Government
< Team Lead – Sales & Marketing, Sankhya Consultants (IT Solutions)
(Aug 2001 – May 2005)
• Management liaison and communications, including regular performance reporting of Sales Team
• Training, coaching and mentoring staff
• Training sales team with products and services
• Managing Sales Team activities through company CRM
• Maintaining strong Business Development and Goal achievement within a dedicated Sales Team
• Develop and implement a strategic Portfolio Plan with input from Senior Management
• Driving Sales Team to maintain client relationships within client portfolio
• Responsibility for entire project lifecycle from opportunity identification, solution options, design, development and
effective delivery of the preferred solution
• Gathering Competitive Intelligence
• Analysis of Marketing Capabilities and formulating strategies for pricing, distribution and promotion of services and
products
• Change management including understanding client resistance, developing change processes for adoption of new
technologies to ensure that the solution is embraced, adopted and utilised effectively
• Creating a performance culture for the entire team, creating KPIs and providing learning and development for team
• Recruitment for outbound resources
• Ensuring correct standards of customer service and sales are delivered by the team
• Detailed Client Needs Analysis (active listening; options analysis; benefits expectations and business case) leading to
successful project implementations by the team
• Meet project objectives (on-time; on-budget; innovative solutions) and realise the return on investment expected by the
change
• Drawing on associates’ expertise and ideas to develop innovative customer solution

7. Vishnu Moorthy
Email: vishnu@iconsulttechnology.com.au Mobile: 0439 080 987
CV_VMoorthy
REFEREES
• Monish Paul – Partner – Deloitte Consulting
Contact: (08) 9365 7294 / 0414 743 085 / mopaul@deloitte.com.au
• Dave Fyfe - Group Manager WA - Telstra Enterprise & Government (currently Executive Manager - Western Power)
Contact: (08) 9326 6886 / 0457 548 435 / david.fyfe@westernpower.com.au
• Adam Noall – Director – Commander Centre Perth South (currently Territory Account Manager – Avaya, Sydney)
Contact: 0448 212 121 / noalla@avaya.com
• Jeff Brown – Sales Manager – M2 Commander (Commander Centre Perth South)
Contact: 0418 338 333 / jeff@salaconsulting.com.au
• Mustafa Basher – Project Manager – Department of Housing WA
Contact: (08) 6217 6229 / 0427 861 709 / Mustafa.basher@housing.wa.gov.au