Raminder Kaur has over 6.5 years of experience in incident management, change management, problem management, maintenance, and production support. She has a bachelor's degree in commerce from Ellim University Sikkim and certifications in ITIL, CCNA, and Prince 2. Currently she works at Orange Business Services providing technical support, including incident and problem management, for a multinational IT company. Previously she worked at TechMahindra providing technical support for Netgear devices.