Faisel Malik is seeking an opportunity where he can utilize his experience in business development, team management, and customer service. He has over 10 years of experience in roles managing teams and client relationships for companies providing ATM and cash management services. His experience includes handling operations, resolving issues, managing teams, and developing business. He is looking to improve his skills in a quality environment.

1. Faisel B Malik
Flat No.401, Bldg No C-27, Alokanad Co Op Hsg Soc., Shanti Nagar, Sector-11,BehindT.M.T Bus
Stop, Near Railway Stn, Mira Road (East), Thane 401107.
Mobile: 9769446874 | 8080197870 E-Mail: faiselmalik66@yahoo.com
Objective
 Seeking a quality environment where my knowledge and experience can be
shared and enriched. Looking for an opportunity where I can improve my quality
and skills.
Core Competencies
Business Development
 Initiating and developing relationships with key decision makers in target
organizations for business development.
Team Management
 Managing manpower planning, recruitment and development of new employees
in the organization.
 Leading, training and motivating teams ensuring their career development and
positive contribution to the company.
 Handling the development and administration of performance management
programs in the organization, including periodic performance reviews according
to the set goal

2. Experience
 Current Employer: CMS pvt Ltd.. (Since 18th
Aug 2016 to till
date).
Designation: Team Leader - Projects
JOB PROFILE:
 Handling FIS, FSS, Hitachi MSP for All Bank new Takeover /
Handover / Migration.
 Handling Team of 5 members.
 Maintaing Takeover & Handover MIS on a daily/monthy basis
which is publish to Top management.
 Attending clinet meeting for business purpose.
 Checking feasibility of ATMs with local team for allocation.
 BR & document preparation for account opening.
 Coordinating with Bank & MSP for account opening.
 MIS preparation.
 Mapping Allocatio wit feasibility shared.
 Checking for any requirement from field in terms of manpower,
Vehicle, ONV, Nodal Branch Change, Gunman, Additttional cost
for takeover of allocated ATMs
 Ensuring 100% takeover of ATM against feasibility.
 Handling escalation from MSP & Banks.
 Submission of Handover & Takeover form in Branch & sharing
soft copy with MSP.
 Updation of ATM details in Portal.

3.  Identifying and highlighting the operational issues related to
customers, vendors (external as well as internal) and ensuring
resolution.
 Escalate the issue regarding discrepant transaction such as
shortage or excess amount dispense by ATM machine.
 Past Employer: RCI Cash Management Services Pvt Ltd.
(Since 12th
January 2015 to till 30th
June 2016).
Designation: Key Account Manager
JOB PROFILE:
 Developing Business & Customer Engagement (Client: NCR &
Vakrangee/ white label Atm).
 Understanding client’s demands; planning to meet these
demand’s in coordination with operations team
 Managing to ensure service delivery within the turn-around time
thereby generating more business for the company.
 Managing and Resolving client escalation and conflicts
 Managing Sales Opportunity Pipeline for business analysis
 Proactively identify the transformation of existing account to
acquire more Business
 Strategizing & maximizing sales
 Manageing Operation & Non Operation work
 Helping to maintain coordination with Client & our internal
Team.
 Promoted to Head Command Centre (Off Paper).
 Handling Monitoring Team, Cash Team, Reporting Team, OTC
Team & Billing Team.

4.  Each Team have 6 Executive & 1 AM in Command Centre who
were reporting directly to me.
 Managing Daily Cash Operation & ensureing that cash gets
loaded in ATMs & meanwhile all the CBR & C3R report get
submitted in Bank as well as MSP.
 Managing FLM Team for better ATM performance & ensure less
downtime of ATMs.
 Handling OTC Team, which provide S&G-OTC password to
custodian for loading & also provide support for S&G actvation.
 Confiuring Black & Red Key for Activation, Deactivation & for
date & time mismatch.
 Handling Billing Team which share monthly Billing MIS with MSP
& coordinating with them get approval & after that submitting
invoice & strating followup for payments.
 Responsible for ATM Operation.
 Responsible for LODING, EOD and FLM activity (Call Centre).
 100% takeover of ATM against feasibility.
 Preparation of ATM takeover & handover report.
 Planning for smooth operation by reviewing agreement carefully
and organizing resource (Crew & cash Van).
 Preparing Service details in the ATMs for billing and preparing
distance chart and send to NCC.
 Route planning should be done in a way where maximum
utilization of resources take place and as per the requirement.
 Review Indent and advice for withdrawal of cash from
Bank/Vault.
 Efficiently supervise and coordinate for bulk withdrawal and
replenishment of cash.
 Ensure 100% ATM loading as per Indent.
 Responsible for management of FLM calls within TAT and
maintenance & monitoring of records of the FLM to improve
uptime of all region ATMs of all Bank/MSPs.

5.  Escalate the issues of shortage and overage to the clients and
seniors and reconciliation of the same.
 Escalate the issue regarding discrepant transaction such as
shortage or excess amount dispense by ATM machine.
 Reply and close the queries of client within TAT.
 Coordinating with Planning Team about Manpower management,
recruitment of crew members, rotation of crew and also training
and briefing and handling grievances of crew.
 Customer complaint handling as per procedure.
 As a Key Account Manager and a part of customer engagement
team, my job role is open to various departments.
 As ATM/Payment industry works round the clock, I have to
ensure the entire process of new business acquisition and post
acquisition customer service is monitored sometimes even at
micro level for smooth operation and meet customer
expectation and SLA. This includes start to end process at
national level like business acquisition, documentation, resource
management, operations, post operation reports,
replenishment, performance monitoring, sales and business
analysis and many more.
 Past Employer: Mphasis-Payment Managed Services. (Since
30th
October 2013 to 09th
Jan 2015).
Designation: Delivery Executive in Cash
JOB PROFILE:
 Managing and controlling back end cash operations.
 Defining backend processes based on SLA committed to Banks
 Working with other support functions within cash management
team to ensure smooth service delivery to the customers
(Banks).

6.  Optimization and planning to ensure that the cash
replenishments (fills) are kept to minimum possible numbers
and Maintaining cash efficiency ratio.
 MIS and reporting - Internal as well as Customer based on the
frequency defined.
 Identifying and highlighting the operational issues related to
customers, vendors (external as well as internal) and ensuring
resolution.
 Analysis of ATM down time
 Cost Analysis and Reductions
 Coordinating with Customers for Issues related to Takeover of
new ATMs and other day to day operational issues.
 CRA management – Allocation & Migration of CRA
 Carrying out continuous ATM audits for purpose to keep a track
on agency so that proper process is followed by them
 Handling Vender queries related to Cash Management
 Carrying out continuous ATM audits for purpose to keep a track
on agency so that proper process is followed by them.
 Maintaining the letters and important documents of Banks and
Vendors.
 S&G Lock Activation & replacement process for Diebold Machine.
 Degrouting Process for SBI ATM
 Past Employer: FIS Payment Solutions & Services India
Pvt.Ltd. (Since 18th October 2010 to 29th October 2013).
Designation: Team Member.
JOB PROFILE:
 Working as part of ATM monitoring team

7.  Daily work is to monitor switch transactions of Cash tree &
Banks network
 Check out the transaction details using PL/SQL queries using
TOAD Software.
 Give update to each and everyone who concerned with the call,
Maintain a downtime for each bank.
 Generate the Daily reports of transactions of all banks and mail
them to appropriate Recipients.
 Uploading CAF / RNF Files which contains ATM Card Nos. in bulk
quantity to make changes in the status or account Nos. of the
cards.
 Change status of ATM Cards (Activate or Deactivate them).
 Resolve all the network as well as hardware problems of ATM’s
 Monitoring ATM/POS Transactions for 20 Banks all across the
country
 Monitoring the Switch, Servers, Networks, Links to ATM’s, Links
to Banks, etc.
 Handling Inbound and Outbound calls that include calls for
Hotlisting cards, ATM Updates or Issues by
Banks/Representatives/Custodians/Vendors, Other request Calls
from Banks/Customers/Representatives/Custodians/Vendors,
Cardman related calls and other application related calls
 Pulling EJ (ELECTRONIC JOURNAL) from IST switch and
providing to bank
 Maintaining Monthly MIS.
 Analyzing ATM’s in order to reduce the faults that occur in the
ATM’s.
 Analyzing the work of other team member.
 SLM Mitigation
 Supporting Team in Helpdesk Training and Service Tasks
 Team Performance Management
 Call Analysis by Comparing Manual tasking & Automated Process

8.  Analysis of Incident Considering Cash Replenishment Balance
Generated by Switch Report
 Updating of Internal & Customer Data by Regular Coordination
with Internal Stakeholders & Bank Officials
 Guiding Executives & New Comers in day to day Process &
Preparing a Process Document, Training Modules & Escalation
Guidance Chart for take Quick Action as & when Required
 Looking after Queries of Bank received via Mails calls &
Coordinating with Vendors, Banks in case of Major Issues till the
Rectification is Done.
 Troubleshooting various hardware and software issues of ATM
with help of Engineers and Custodians.
 Troubleshooting various hardware and software issues of ATM
with help of Engineers and Custodians.
 Monitoring the day-to-day operations and maintaining the
service levels as per SLA, which involves ATM operations and
generation various reports from the switch as per Banks
requirement.
 Monitoring the day-to-day operations and maintaining the
service levels as per SLA, which involves ATM operations and
generation various reports from the switch as per Banks
requirement.
 E Spectrum Global Serviceas Executive(OUTBOUND CALL CENTER)
for 3 Months.
 SAARC IT Resourceas Executive (OUTBOUND CALL CENTER)for 7&
half Months.

9. Professional Qualification
 Basic Computers which includes Words, Excel, Power Point, Dreamviewer, Corel
Draw, Photoshop
Education
 Part Time MFM Course(Batch:2012-2015-Passed).
 TY BCom Passed in March 2010.(57.60%)
 HSC Passed in March-2006.(45.50%)
 SSC Passed in April-2004.(64.80%)
Extra Cirricular Activities
 Comprehensive problem solving abilities, excellent verbal and written
communication skills, willingness to learn & Hardworking.

10. Personal Details
 Date of Birth : 13th
June 1989.
 Marital Status : Single.
 Religion : Muslim
 Contact Details : 9769446874
 Email ID : faiselmalik66@yahoo.com
 Language known : English, Hindi & Semi Marathi.
 Sports & Activities : Cricket, Listening Music.
Place: Thane
Date: _________ (Faisel.B.Malik)