1. Address : Broekstraat 82 bt2, 3001 Hervelee, Belgium
Tel : +32.495.55.75.95 • Email : adbluts@mail.mobistar.be
Arnaud De Bluts
Personal Details
 Nationality: Belgian
 Date of birth: 21 September 1973
Work Experience at Mobistar
09/2000 at our days
03/1999  09/2000
12/1998  03/1999
In charge of quality analyst & incident management of invoicing
production for “Billing Validation” team (as referent).
Service “Billing support” for the B2C (Treatment of invoicing complaints).
Billing agent for the Customer Care.
Work Experience before Mobistar
09/1993  12/1998 Customers service of “Keddy”; Driver storekeeper in the Catering service
of “Virgin Express”; Merchandizer service of “Coca-cola”; Customers
service for “Hertz”; Employee for “Quick” as general-purpose, Technician
& manufacturer of lift cars for Schindler.
Skills
Self-management & generator of ideas.
Analytical mind, auditing, cash flow controlling.
Problem solving & negotiating.
Good IT knowledge, customer minded.
Specialist of tasks treatment & process.
Self-motivate & good team player.
Education
1990 1993
1985 1990
Secondary Superior (Technical qualification - Rene Cartigny Institute).
Secondary Inferior (Royal Athenaeum of Auderghem).
Software
Operating system
Mobistar
Various
Language
Windows XP, Seven, ten and IOS.
Bscs, Sctools, Icow/Imdb, Delta postpaid & corporate, People soft.
Word, Excel, Outlook, Cognos, Ultra Edit, Share-point, PowerPoint.
Basic knowledge in SQL.
Languages
French
English
Dutch
First language.
Written.
School notions.
Hobbies
Electronic, mechanic, automobile, informatics, photography, sport,
traveling, education, finance, etc….