1. CURRICULUM VITAE
FRANCIS Benoît Married with 2 children
9 Avenue des Nations Unies Born : 12/08/68
1410 Waterloo GSM: 00 32 495 59 69 75
Belgian
e-mail: benoit.francis@skynet.be
CV Summary
Senior Account Manager with more than 10 years experience in European and Global IT solution in the
Banking, Retail, Petrol and Telecommunications industries:
• Working with virtual teams in a multicultural and international work environment, be IT clients
or colleagues.
• An outstanding communicator and networker.
• Offering a substantial track record in business Transition and Transformation project delivery.
• Enjoys leading others to resolve challenges and implement creative solutions in constantly
changing circumstances.
Skills and Expertise
• Sales Management.
• Solution Selling.
• Bid and Contract Management.
• New Business Development.
• ICT (Workspace Management, ICT consulting, Hosting and Datacenters, ECM & DPO)
• Payment industry (Issuing and Acquiring activities, Isabel 6)
• ITSM (ITIL, Monitoring, Helpdesk, Asset Life Cycle, ...)
• E-invoicing (Zoomit solution)
Specialities
• Good commercial and business knowledge of the Financial Transaction Processing (Issuing and
Acquiring businesses).
• Answering to complex national or international RFI or RFP : generate and monitor business
case and pricing models for complex offers and proposals.
• Solution provider versus new business development
• Benefits management : the process of organizing and managing such that potential benefits
arising from the use of IS/IT are actually realized.
PROFESSIONAL EXPERIENCES
Worldline s.a. is a Worldline is a End2End digital service provider, designing B2C vertical
solutions and operating customized processing services around payment.
Current functions:
February 2010 – Today: «Alliance & Partnerships Manager».
Tasks:
In charge of the Alliance with Bancontact Mistercash company.
Major achievements:

2. • Launch of the BCMC Mobile Application.
• Redesign of the Alliance Proposal.
• Negotiate the framework contract.
ISABEL s.a. is Isabel is the leading Belgian provider of services for PC Banking for professional
users. Large companies, SMEs and public services and choose the best products and services from
more than 20 banks in the best conditions.
Current functions:
October 2010 – January 2014: «Corporate & Bank Account Manager». Isabel’s solutions are
Isabel 6 for corporate payment and Zoomit for the dematerialization of the financial
documents (e-invoicing for BtoB & BtoC).
Tasks:
In charge of the Financial Institutions, Telecom segment, Healthcare & Mutualities .
Major achievements:
• Signature of Belgacom & Proximus Zoomit Sender Agreement.
• Redesign of the Zoomit Value Proposal.
• Redesign of the Pricing and Business Model for the Zoomit Partners.
People & Technology. P&T is a Belgian provider of Consulting and IT Services, specializing in
Service Management offering a wide variety of services, ranging from analysis and
implementation to integration and custom development. Our current customer’s portfolio
includes companies such as UCB, Umicore, Agfa Gevaert, Carrefour, RTBF, Shape, Bekaert...
Function: October 2009 – September 2010: «Commercial Manager» for the IT Service
Management Business Unit.
Tasks:
• Managing the existing business, markets and contacts.
• Develop new contact, open new market and introduce new product.
• Delivering a comprehensive forecast detailing active qualified business opportunities and a
report detailing market developments in general and on prospects & customers.
• Direct responsibility over enterprise and Business Development Sales staff.
• Ensuring the effective management of revenue and cost across the business
• Ensuring the achievement of budgeted revenue and gross margin on a monthly and annual
basis.
Major achievements:
• Signatures of new partnership agreements with BDNA, USU, Easy Vista & VMware.
• Redesign of the Service Management Proposal and translated into
• Increase of the Sales Pipeline up to 3 mio euros
Getronics (subsidiary of KPN ICT Services). Getronics is a leading international provider of
Information and Communication Technology services and solutions, focusing on workspace
management, application services and consulting & transformation services.
Functions: September 2008 – October 2009: «Major Account Manager» for the Financial
Institutions and insurances companies (Swift, Deutsche Bank, Allianz Group, American Express,
Citibank, BNP Paribas, Euler Hermes, Ethias, Record Bank, Euroclear, DKV, Euler Hermes,
Banque De Groof, AXA, Banque de la Poste, …).
Tasks:
• Constructing and maintaining a plan of sales activity, directed at target organizations,
designed to ensure Sales Revenue.
• Initiating sufficient sales processes to ensure a consistent pipeline of business
opportunities.

3. • Effectively managing all active sales processes including communication on the status of
prospects to those concerned and co-ordination of the delivery of company or selected
vendors resources in an optimal and effective manner to support these processes.
• Gathering competitive information from the marketplace as input for Marketing.
Major achievements:
• IP/Tel project at Record Bank (ING Group).
ATOS Worldline (BANKSYS). Information Technology and Services Industry. AWL - Banksys
handles the entire behind-the-scene transaction between cardholders and merchants: Issuing,
Acquiring, Processing, Terminal Providing and Servicing (maintenance and back-offices facilities).
March 2006 – August 2008: «Contract Manager» for major European companies (ABN-
AMRO, American express, Delta Lloyd, Sodexo, Accord…).
Tasks:
• International Bid/Contract Management to complex national or international RFI or RFP.
• Have a good interpersonal skill to deal with a wide range on internal and external
stakeholders.
• Generate and monitor business case models and pricing models.
• Gain agreements (planning, budget, support, pricing models, …) and commitments from
the Executive committee.
• Responsible for the elaboration of the final agreements/contracts in close liaison with the
legal department.
• Responsible to develop business with the major national/international accounts in order to
stimulate AWL - Banksys activities on the market.
Major achievements:
• European Acquiring and Issuing RFP from ABN-AMRO for a future SEPA compliancy.
• E-voucher project for Accord and Sodexo.
• Renegotiation of the frame agreement with BCC corporate.
• Fortis-ANN Post (Ireland) payment card launching
January 2006 – August 2008: «Key Account Manager» for the Financial Institutions (Fortis
Banks, ING, Citibank, BCC Corporate, American Express, ABN Amro, ICS…).
Tasks:
• Develop and Manage Relationship with potential Key Customer and Decision makers.
• Collect and analyse business requirements from the customer.
• Translate business requirements into technical requirements : define, analyse and evaluate
detailed requirements for projects by working in close liaison with the customers and the
internal services and/or external suppliers (including use of negotiation skills).
• Provide business/technical advice and guidance to internal/external stakeholders.
• Develop and support standard products and services within the customer project scope.
Major achievements:
• Negotiation and signature of frame agreements with financial institutions such as Fortis
and ING for Acquiring and Issuing services related to the BC/MC, Visa and MasterCard
payment schemes.
• Issuing project for the ANNPost and Fortis joint venture in Eire based on a SEPA
compliant payment scheme.
• ATM’s and off-premises devices roll-out in Belgium with Fortis and ING.
• Technical authentication project for Citibank.
• Analyse and communicate to the financial institutions the mighty SEPA impacts on their
business models and operational processes.
• Banque de la Poste card migration to ICS (The Netherlands).

4. December 1999 – January 2006: «Key Account Manager» for the following segments: Retail
(Carrefour Belgium, Delhaize group,… ), Petrol (Shell Company, ExxonMobil, … ), Vending, and
Telecom.
Tasks:
• Develop and Manage Relationship with Key Customer and Decision makers.
• Understand the customer needs through a “Total Solution Concept” by offering adapted
products, tailor-made services and customized IT/services solution.
• Manage the analysis and implementation of new projects from the commercial customer
need, through the technical specifications and contractual validation to the complete rollout
of the solution.
• Responsible for signing frame agreement with the Key Accounts (Contract management).
• Development and policing of procedure and processes with internal departments.
• Responsible of the budget and the production forecasts.
• Manage key relationships with the other business units.
• Formulate proposal for product alternative and analyse internal processes improvement.
Major achievements:
• Integration of payment terminals in the Kinépolis movies theatres.
• Negotiate and close frame agreements with Carrefour, Delhaize Group, Cora for the
delivery of payments devices/solutions and the associated services. Business follow-up of
the roll-out. Develop Marketing strategy for the franchised networks.
• Mobile payment terminal (GSM/Smash terminals) for Interbrew.
• Contract for the fidelity program of Cora associated with the Cora’s petrol card.
• “Pay@ThePump” contract and following of the roll-out in the ExxonMobil petrol stations
(Belgium) through the European steering committee.
• Frame agreement for Petrol companies such as ExxonMobil, Shell and ConocoPhilips.
• Fidelity program for Fnac Belgium (back-office and tills software development).
• Technical Acquiring Solution contract for the acceptance of the Fimaser (Carrefour Pass
card) card in the Carrefour retail shops.
ALTRAN EUROPE, ALTRAN GROUP. High Technology Consulting and Engineering
Company.
January 1999 – November 1999: « Business Manager »
• Development and Management of a Business Unit
• Commercial prospecting and key accounts management
• Selection, recruitment and career management of the consultants.
• Definition and application of marketing and commercial policies.
• Technical proposals and prices negotiation.
GB, GIB GROUP
February 1996 - January 1999: « Shop Manager »
• Supervise and motivate a team of 80 employees.
• Manage a turnover of 130 Millions € a year.
• Draw budget estimates.
• Negotiate with Unions.
• Organise and coordinate commercial events.
• Take care of the customer services.
• In charge of the permanent training of employees.
February 1995 - January 1996 « Manager Assistant »
One year training in working techniques of the different departments of the shop, management,
administration, logistics, information technology, accountancy and social negotiation.

6. SEMINARIES and PROFESSIONAL TRAININGS.
Trainings:
January 2007 to October 2007: Solvay Business School « TransConstellation program » whose the
objective is to train individuals already working in the industry to different areas of financial-transaction
processing. In the frame of this program, a final project on the Benefits Management has to be
delivered. Benefits Management is the process of organizing and managing such that potential benefits
arising from the use of IS/IT are actually realized.
February 2000 to September 2000: « Institute of Management Altran ». International Management
School (Paris, France). 3 months program.
Seminaries:
Manager GB: in search of continuous improvement. «Management training»
Blanchard Training § Development, Mailleux § Associates: Situational Leadership »
Krauthammer International: « Module Team Management » and « Module Communication »
PROFESSIONAL EXPERIENCES AT THE UNIVERSITY
Banque Indosuez Luxembourg s.a. (1993-94)
- Tasks: Elaboration of a Procedures Book for the Direction Générale des Risques de Marchés
(Back Office activity) in order to prepare the application of the European guidelines.
CP BOURG Ottignies s.a. (1992-93)
- Tasks: Activity Based Costing Accountancy applied to an “assembleuse-trieuse” (produced from
more than 5000 components).
LANGUAGES
French: mother tongue
English: good knowledge
Dutch: good knowledge
EDUCATION
2014: “Brainstrom & Boost” Executive Education Program, "Solvay Brussels School"
U.L.B, Université Libre de Bruxelles.
2007: TransConstellation program, "Solvay Business School"
U.L.B, Université Libre de Bruxelles.
1988-1994: Commercial Engineer, "Solvay Business School".
Specific training on “Control Management”
U.L.B, Université Libre de Bruxelles.
1986-1987: Mathematics, Collège Saint Michel, Bruxelles.
1981-1986: Humanités Latin Grec, Institut Saint Boniface, Ixelles.
Activities and Societies
Owner of “Gentleman Driver School” s.a. (privately held - 10-25 employees - Information
Technology and Services Industry). Site: www.gentlemandriver.com
Administrator of the “Dix de Conduite” asbl. Site: www.10deconduite.be
Owner of “Editem s.a. Site: www.editem.be

7. SEMINARIES and PROFESSIONAL TRAININGS.
Trainings:
January 2007 to October 2007: Solvay Business School « TransConstellation program » whose the
objective is to train individuals already working in the industry to different areas of financial-transaction
processing. In the frame of this program, a final project on the Benefits Management has to be
delivered. Benefits Management is the process of organizing and managing such that potential benefits
arising from the use of IS/IT are actually realized.
February 2000 to September 2000: « Institute of Management Altran ». International Management
School (Paris, France). 3 months program.
Seminaries:
Manager GB: in search of continuous improvement. «Management training»
Blanchard Training § Development, Mailleux § Associates: Situational Leadership »
Krauthammer International: « Module Team Management » and « Module Communication »
PROFESSIONAL EXPERIENCES AT THE UNIVERSITY
Banque Indosuez Luxembourg s.a. (1993-94)
- Tasks: Elaboration of a Procedures Book for the Direction Générale des Risques de Marchés
(Back Office activity) in order to prepare the application of the European guidelines.
CP BOURG Ottignies s.a. (1992-93)
- Tasks: Activity Based Costing Accountancy applied to an “assembleuse-trieuse” (produced from
more than 5000 components).
LANGUAGES
French: mother tongue
English: good knowledge
Dutch: good knowledge
EDUCATION
2014: “Brainstrom & Boost” Executive Education Program, "Solvay Brussels School"
U.L.B, Université Libre de Bruxelles.
2007: TransConstellation program, "Solvay Business School"
U.L.B, Université Libre de Bruxelles.
1988-1994: Commercial Engineer, "Solvay Business School".
Specific training on “Control Management”
U.L.B, Université Libre de Bruxelles.
1986-1987: Mathematics, Collège Saint Michel, Bruxelles.
1981-1986: Humanités Latin Grec, Institut Saint Boniface, Ixelles.
Activities and Societies
Owner of “Gentleman Driver School” s.a. (privately held - 10-25 employees - Information
Technology and Services Industry). Site: www.gentlemandriver.com
Administrator of the “Dix de Conduite” asbl. Site: www.10deconduite.be
Owner of “Editem s.a. Site: www.editem.be