Uploaded bykarim wahed
Quality Assurance Assistance
The document is a profile of a 27-year-old male quality assurance officer currently employed at Fetchr Shipping Company in Cairo, Egypt, with a salary expectation of EGP 5,000 per month. He has extensive experience in customer service roles across multiple companies and holds a bachelor's degree from Ain Shams University. The candidate is seeking new opportunities in customer service within the shipping industry and is available to start immediately.
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Quality Assurance Assistance
- 1. Profile: Male, 27,Single Nationality: Egypt Current Location: Cairo, Egypt Driving Licence: None Current Position: Quality Assurance Officer Company: Fetchr Shipping Company (Reporting to: Quality Assurance Manager) Notice period: Available immediately NOC Requirement: None Preferred Locations: Abu Dhabi, Dubai, Sharjah Salary Expectation: EGP 5,000 per month Karim Wahed Ref: LC374-0714 Mobile: +20-010-01069002101 Home: +20-02-22523804 Tel: +20-010-01092862711 karimmedo10@gmail.com Summary Work Experience Dec 2018 - Present Fetchr Shipping Company Cairo, egypt, Egypt Quality Assurance Officer Assist the Quality Assurance Manager on handling the Tasks that Related to the Quality Assurance Team Members Escalations & prepare the Call to be Scored by the Quality Assurance Coaches to keep the Standards & Service Levels of the Calls of the Contact Center Agents © GulfTalent 2018. All Rights Reserved.
- 2. Feb 2018 -Nov 2018 Fetchr Shipping Company Cairo, egypt, Egypt Customer Care Representative answer calls and respond to emails handle customer inquiries both telepathically and by email research required information using available resources manage and resolve customer complaints provide customers with product and service information enter new customer information into system update existing customer information process orders forms and applications identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary document all call information according to standard operating procedures complete call logs produce call reports Oct 2017 - Feb 2018 jumia Egypt Cairo, egypt, Egypt Customer Service Representative answer calls and respond to emails handle customer inquiries both telephonically and by email research required information using available resources manage and resolve customer complaints provide customers with product and service information enter new customer information into system update existing customer information process orders forms and applications identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary document all call information according to standard operating procedures complete call logs produce call reports Sep 2016 - Dec 2016 Fedex Egypt Express Cairo, Egypt Customer Service Representative answer calls and respond to emails handle customer inquiries both telephonically and by email research required information using available resources manage and resolve customer complaints provide customers with product and service information enter new customer information into system update existing customer information process orders forms and applications identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary document all call information according to standard operating procedures complete call logs produce call reports Oct 2014 - Jun 2016 Raya Contact Center Cairo, Egypt © GulfTalent 2018. All Rights Reserved.
- 3. Customer Service Representative answercalls and respond to emails handle customer inquiries both telephonically and by email research required information using available resources manage and resolve customer complaints provide customers with product and service information enter new customer information into system update existing customer information process orders forms and applications identify and escalate priority issues route calls to appropriate resource follow up customer calls where necessary document all call information according to standard operating procedures complete call logs produce call reports Education Sep 2011 - May 2014 ain shams university Cairo - egypt, Egypt Arabic section, Bachelor(BSc/BA), GPA acceptable Other Certificates 2013 The completion of the study of the English language certificate ministry of defence language institute, Egypt 2011 ICDL 2003 ministry of communications and information technology, Egypt IT Skills Windows & Office tools ICDL 2003 Advanced Languages English Working knowledge Arabic Native © GulfTalent 2018. All Rights Reserved.
- 4. Comments Brief About MyQualifications / Experience? : Brief About My Qualifications / Experience : I have Bachelor of Law from Ain Shams University 2014 after Graduation I worked on Raya contact center for 1 year and 3 months on Etisalat UAE account project as a Customer Service Representative then I resigned from the Company Because the Over Night Shifts system then I was hired for Fedex Egypt Express Company as Customer Service Representative for 3 months then I resigned for personal Reasons and I am looking for a Customer Service Representative Job on shipping Industry . © GulfTalent 2018. All Rights Reserved.