1. Nadia Mazza Searching for full time (if possible)
223-3339 Lakeshore Rd Languages spoken : English (primary)and
Kelowna, BC French (secondary), Basic Italian and Spanish
V1W3S9
Cell phone #: 438-827-7094 (Ok Local ) Resume
2016
Page 1
Qualities : Self-starter , professional, quick learner, respectful, versatile, positive, productive,
bilingual, good in teamwork, logical common sense, experience in several fields of work ex; (call
centres, customer and broker support, invoicing and billing, data processing, accounting, sales,
electronics, production, validation, computer systems like SBN, Dynacom, Virgate, office,
internet etc…) Able to manage several employees. I have 18 months of Quality-Control
experience in electronics and 18 months as an assistant- validation for pharmaceutical industry,
knowledge of ISO environmental regulations and FDA regulations and good manufacturing
processes.
A little aboutme : Passionate on quality control, I always give my 110% and more to offering
the best possible service ever so that the client is perfectly satisfied with the company I work for.
I am always pro-active when it comes to helping out with elevating service percentages and
performance levels in high peak levels of production demands. With my experiment in retention,
I also commit myself to finding solutions necessary to solve the problems which can provide
when it comes to dis-satisfied customers. By having experience in many different fields due to
natural curiosity, I prove myself to be interested and involved to any new training and new
procedures which can be implied by the company. I have been trained for several personal
company office software operating systems in short amounts of time which gives me a priceless
versatility and shows my facility to learn in record times and become auto-sufficient in the
deadline required. I am always in the search of new challenges to be surmounted and also new
interesting experiments to increase my field of knowledge.
Éducation :
A.E.C Techniques de Procédés Chimiques (901.51) (French)(Ind. Petrochemistry)
2000
Establishment : Institut de Chimie et de Pétro Chimie du Collège de Maisonneuve, Montréal .2 year
college program centered on petro chemistry chemical manufacturing procedures, environmental,
industrial mechanical techniques (plumbing, electricity, automats, hydraulics, pumps, instrumentation,
and laboratory testing.)Includes SIMDUT,DPI,ASP.
High School Diploma D.E.S (English) 1998
School: Pius X Secondary High School, Montréal
Complementary Experience:
Woodwork 8months (non-terminated)
SBN (Reliance Protectron,Mtl) and Virgate (Voxcom, Edmonton ) Dec 2007 – Feb
2011

2. Nadia Mazza Searching for full time (if possible)
223-3339 Lakeshore Rd Languages spoken : English (primary)and
Kelowna, BC French (secondary), Basic Italian and Spanish
V1W3S9
Cell phone #: 438-827-7094 (Ok Local ) Resume
2016
Page 2
Central monitoring systems software packages that covers all IT needs of a central station from Marketing
to Service
Dynacom : accounting software (Duval) Apr 2011 - Sep 2012
Good Manifacturing Practices (BPF) (Omega pharmaceuticals) 2001
S.I.M.D.U.T With (A.E.C. College Diploma) 2000
Professional experience:
Group Robillard Inc. - InfoPrimes MGA Inc. InfoPrimes.( August 2013-02March 2015 )
Position: BillingualBroker Support Representative
Tasks: Internal office clerk : Provide excellent service and information by being the intermediate link for 30-40
Brokers (pending 250-300 accounts/month)in life insurance (MGA) in order to help complete their sales with the
customer. Intermediate assistance link between the all life insurance companies (SSQ IA, Humania, La Capital,
Empire, Manulife, CPP. BMO, Blue Cross etc...) And broker. Enter all data and make regular follow-ups on pending
accounts,advise broker when changes in account come from the insurers and vice-versa, take care of incoming
emails sent by insurers to the road to the dealer so that the make deliveries are made as quickly as possible.Enter all
documents,requirements, delivery in computerized house company system. Perform follow-ups on all pending
accounts.Scan, verify, send proposals and delivery contracts that I receive on hand and forward to the insurer. Help
the broker in the best way I can to bring up global MGA sales % and make him a better broker. Worked 4 months at
main central office – due to separation and move to the city in Montreal, worked from home independently with no
supervision for 7 months , then worked in the Montreal Office till change of management in March .
PME Distribution Duval et Fils Inc. (Apr 2011 - Sep 2012)
Position: Billing, accounting office clerk (Fruits and Vegetables distribution center)
Tasks: Verify, enter data, and file daily invoice sales on Dynacom (accounting program) data entry system .
(approx. 250 invoices / day). Entry of cash payments and check payments on daily ledger and ensure that
all balances out at the end of the day. Categorize invoices in client folder, separate and archive the white.
Balance cash and checks and apply payments on the requested invoices. Apply credits on bills when
necessary and call customers for overdue accounts.
Edmonton Voxcom Security (Montréal division) - RelianceProtectronInc.(Dec2006– feb
2010)
Position: Customer Service Representative -bilingual (call Centre) Home Security Alarm Service –central
service
Tasks: Provide first line customer assistance in, billing, technical support , cancellation, concerning all
problems connected to home security systems ,crossed sales on the telephone of the products and services
offered by the company (600-1000$ commission /month, customer retention, schedule call service
appointments when necessary. Participated in a company project when Reliance Home Comfort bought

3. Nadia Mazza Searching for full time (if possible)
223-3339 Lakeshore Rd Languages spoken : English (primary)and
Kelowna, BC French (secondary), Basic Italian and Spanish
V1W3S9
Cell phone #: 438-827-7094 (Ok Local ) Resume
2016
Page 3
and merged 2 companies (East coast Protectron and West Coast Voxcom) , learned the 2 different
operating systems and helped teach SBN Protectron (french speaking in Montreal ) to Edmonton
employees (English and different operating system) employees and Vice-versa. Replaced Supervisor in
weekend of merge to enter all data from old system into the new operating system with 30 employees with
obtained goal and quota.
Company (Agency - GIT door is Windows) (production) 2006
Company: Corbeil Appliances warehouse, 2005
Committed logistics, reception, and cashing clerk, Home Appliances (18 months)
Tasks: Receive, administer, verify daily invoices for shipping to all logistic employees, receive and count and verify
all money and return to safe (50-100K per day) - make sure that the client has received its devices and copy orders
invoices so that they are filed in the good place, answering the phone,prepare payroll for the truckers, balance
accounting and enter in GL at the end of the day.
Company: Viconics, Montréal 2002-2004