This document provides a summary of Keith Mitchell's qualifications, experience, and responsibilities. It includes details of his education such as degrees in biochemistry and facilities management. It also lists his professional memberships and over 26 years of experience managing various shopping centers. Currently he is employed as the Centre Manager at Fishergate Shopping Centre, where he oversees a team of 30 staff and is responsible for management, retail, facilities, health and safety, and meeting organizational targets.

1. KEITH MITCHELL CBIFM TechIOSH SIIRSM BCSC
5 The Chase, Moss Lane, Leyland, Lancashire, PR25 4SW | 07795 422 374
keithandymitchell@gmail.com | https://www.linkedin.com/in/keithandymitchell/en
Personal
• Date Of Birth: 03/07/1963 | Status – Married
• Dependants: Three Children aged 18yrs, 20yrs and 22yrs
• UK Passport | Full Driving Licence | SIA Non-Frontline Licence
Attained Education
A Level studies – Mathematics & Stats, Chemistry and Biology | Stanney
County Comprehensive School, Ellesmere Port, South Wirral |1979 - 1981.
University of Sussex, Falmer – Biochemistry Foundation | 1981 - 1983.
Diploma in Shopping Centre Management - DipSCM | The College of Estate
Management (CEM) |1992 - 1994.
Post Graduate Diploma in Facilities Management (with Merit) - PGDipFM |
The College of Estate Management (CEM)| 2006 - 2008.
Diploma in Sustainability for Real Estate Investment | The College of Estate
Management (CEM) | 2009.
NEBOSH National General Certificate in Occupational Safety and Health -
International Workplace |2013 – 2015.
NEBOSH National Certificate in Fire Safety and Risk Management – RRC
International |2015 – Exams Scheduled Feb 2016.
Attained Professional Membership and Affiliations
BCSC membership number 1454 | Shopping Centre Management | 1995
BIFM membership number 0036417 | Certified membership | 2009
IOSH membership number 178256 | TechIOSH membership | 2015
IIRSM membership number 304641| SIIRSM membership | 2015
Security Industry Authority (SIA) Non-Frontline Licence 0340019138493680 |
2014 – 2017
Employing Organizations
• Thorn EMI | 1983 – 1986 and BhS | 1986 - 1989
• Jones Lang Wootton | Tesco Properties & Slough Estates | 1989 - 1991
• Eagle Star Properties | 1991 - 1996
• Workman & Partners | Argent Group | 1996 – 1998
• Workman & Partners | Hermes / Britel Fund | 1998 - 1999
• Jones Lang LaSalle | Burford Group | 1999 - 2003
• Warner Estate Holdings PLC | 2003 - 2012
• London & Associated Properties PLC | 2012 - 2013
• GVAFM | Benson Elliot Management Services | 2013 - 2014
• Bilfinger Europa Facility Management Ltd | Benson Elliot Management
Services | 2014 - Present

2. Employment History
• House Manager, ABC Cinema, Shaftesbury Avenue, London | 1983 – 1986
• Department Manager, BhS, Kensington High Street | Assistant Manager, BhS,
Kilburn, London | 1986 – 1989
• Centre Manager, Surrey Quays Shopping Centre, London | 1989 – 1991
• Centre Manager, Alhambra Shopping Centre, Barnsley | 1991 – 1996
• Centre Manager, Fishergate Shopping Centre, Preston | 1996 to Present
Employment Overview
As a qualified Shopping Centre Manager, Facilities Manager and Health & Safety
professional; I work with a passion to resource, delivery and integrate high quality
innovative services that create a safe and sustainable platform from which retail
and commercial offerings grow, establish and proliferate.
I have acquired 26 years’ experience as a Shopping Centre Manager within several
premium schemes that were owned and managed by the industry’s leading
property innovators. I am currently employed by Bilfinger Europa Facility
Management, a global property managing agent and infrastructure support Service
Company, delivering integrated building and FM services through a TFM model to
Fishergate Shopping Centre and car park.
Key Employment Skills
Financially competent with regards to managing service charge accounts
that incorporate multi-schedules and reporting upon non-rental income from
commercialization practices.
Knowledgeable contributor towards the delivery of a cost effective TFM
model that comprises the agreed specification of works for a fixed cost; and
delivered to a high standard, which is monitored through a framework of
continuous improvement.
Proven practitioner of superior tenant engagement to determine sales
performance as the absolute measure of retail success.
Commercially aware that footfall numbers, business metrics, social media
analytics, and Customer Service Management measurements are key drivers
of the retail asset dashboard.
Fishergate Shopping Centre, Preston
The asset is located within Preston City Centre. Preston is a dominant sub-regional
retail centre within the North West, some 30 miles north of Manchester. The asset is
freehold comprising 340,000sqft of net retail space that extends over four trading
levels and possesses a 730 space car park. The asset possesses significant
development potential to realise Preston’s future ambitions.
The Shopping Centre directly employs a team of 30 staff having either specialist
retail property management skills or undertaking key operational duties.

3. Key Asset Information
• City Centre location
adjacent to Preston Railway
Station with large open car
park.
• Key retailers include
prominent High Street
fascia’s such as Debenhams,
TK Maxx, Primark, Sports
Direct, Argos, Poundland,
Evans, and Starbucks Coffee.
• Central Preston’s largest
ParkMark Awarded open car
park.
• Refurbishments undertaken in
1996, 2000, 2005, 2008 and
2010.
• Planning Application
submitted 2004 describing
significant works.
Current Management Activity
• Acting stakeholder with
Preston BID focusing on the
better promotion of the City.
• Assisting Lancashire County
Council Working Group with
the implementation of the
Fishergate Gateway
Improvement Works to
Central Preston.
• Undertaking the rebranding
and repositioning of the asset
and development of
transitional marketing
techniques that focuses
upon brand worth.
• Formulating a new set of
commercial Key
Performance Indicators
tailored to FM that create a
client dashboard to both
compliment and support the
retail dashboard that
measures customer
engagement, consumer
spend and capital value.
• Responsible and
accountable for the
mobilization, management,
delivery and control of a TFM
model of self-deliver for both
hard and soft services,
together with SHE
compliance.
Key Duties and
Responsibilities
Management and Leadership
• To align and deliver
organizational targets and
key objectives in conjunction
with the overall Client
strategy.

4. • To provide effective
management of the asset to
drive capital value, non-
rental income, and business
plan objectives.
• To prepare a structured
financial plan for the service
charge budget and
effectively monitor
expenditure throughout the
financial period, after which
a reconciliation is
undertaken to demonstrate
both an underspend and the
efficient use of resources.
• To undertake the effective
management and personal
development of the directly
employed team to ensure
excellence in customer
service and operational
delivery.
Retail and Leisure
Management
• To foster the reputation,
brand and worth of the asset
within all forms of media by
effectively promoting the
Shopping Centre for the
benefit of tenants and to
meet Client objectives.
• To implement operational,
branding, repositioning and
transformational change
objectives for the asset.
• To demonstrate a working
understanding of tenant
lease requirements and
monitor compliance on a
day-to-day basis to ensure
that there are no
undertakings that could
prove detrimental to the
asset value.
• To liaise with letting agents,
rating consultants and
commercialization partners
to maximise overall letting
potential and thereby
minimise vacancy rates and
non-recoverable out-goings.
• To effectively manage retail
engagement and sales
performance through the
analysis of retail master
occupancy costs, trading
performance and retailer
turnover.
Facilities Management
• To be responsible and
accountable for the
operational management of
the TFM self-delivery
contract.
• To undertake regular
operational meetings and
team briefings with staff to
develop a clear
understanding of the
business objectives and

5. expected delivery
performance.
• To contribute towards the
monthly Client meetings to
report on the progress of
business objectives, strategic
plans; and an update on
CSM results, contract KPI
status, service delivery and
commercial performance.
• To ensure that all operational
services and agreed
contract objectives are
consistently delivered 'on
time and on budget' and in
accordance to the delivery
requirements.
• To implement and manage a
continuous review processes
by conducting regular
performance reviews with
direct and third party
suppliers.
• To be responsible for the
commissioning, preparation,
budgeting and cost control
of both Fabric and M&E
Planned Maintenance
programmes.
• To ensure compliance with
Environment Protection
legislation through the
effective monitoring of
energy and power
consumption, waste
management, and
preventing pollution to the
natural environment through
the effective implementation
of the company
Environmental Management
Policy.
Occupational Health & Safety
Management
• To ensure that effective
Health & Safety
management procedures
are formulated,
implemented and monitored
and that all staff, contractors
and visitors adhere to current
legislation for Fire, Health &
Safety and emergency
procedures.
• To formulate, plan and
schedule Health & Safety
training to both
management and
operational staff regarding
workplace hazards, changes
in legislation and the
introduction of new systems
or equipment.
• To monitor tenant
arrangements to confirm
their compliance with legal
requirements and the terms,
conditions and covenants of
their leases insofar as these
impact upon the day-to-day
operations, Health and
Safety; and Environmental
Protection Policies.

6. • To ensure compliance with
all relevant Health and
Safety legislation by
effectively implementing the
company Health & Safety
Policy. Ensure that active
monitoring of the premises,
workplace and workstations
is undertaken through
frequent safety inspections,
surveys and tours.
• To ensure that efficient
emergency procedures are
in place and that staff and
tenants are fully trained in
emergency response with
particular emphasis on
evacuation procedures.
Acquired Knowledge and
Experience
Good all-round
understanding of delivering
Facilities Management and
Occupational Health &
Safety.
Good working knowledge of
Consumer Law, Trading
Standards and related
legislation.
Proven experience with the
management and
operational set up of new
retail property prior to initial
launch and on-going asset
management.
Extensive management
experience with the
operation of commercial
retail property.
Proven experience with the
mobilization and contract
management of large scale
framework agreements to
successfully delivery key
services for Shopping
Centres.
High level of competence to
develop effective Health
and Safety management
systems for the protection
and prevention of individuals
from injury and I'll-health.
Possessing a good ability to
identify and prioritize control
measures, safe systems of
work and other formal
measures to control
workplace risks.
Having good ability to define
and implement effective
systems and controls for
waste management, energy
consumption and preventing
pollution to ensure the
Environmental Policy is
compliant.
Having a proven track
record and ability to
effectively manage a multi-
million pound service charge;
and monitor and report upon

7. car park and non-rental
incomes.
Being commercially and
financially informed with
regards to budget setting,
tracking and reconciliation.
Have the ability to develop
and implement service
delivery in line with strategic
business objectives.
Ability to champion, support
and deliver business initiatives
and promote the success
and attributes of projects
through high quality report
writing and presentation skills
to peer managers and SMT.
Being capable of managing
change quickly and
efficiently whilst maintaining
effective service provision.
Ability to work independently
with minimal supervision and
take responsibility to
effectively delegate
operational activity to the
subordinate team and
monitor the out-turn against
set objectives and
organisational key
performance indicators.
Being capable of making
decisions and bring clarity to
difficult situations.
Having the ability to work
well with others and continue
to deliver results under
pressure.
Having well-developed
influencing and relationship
management skills.
Good interpersonal skills and
an ability to establish
credibility quickly.
Being an approachable man
manager with good
knowledge of Employee
Relations.
Good motivational and
people management skills.
Having proven leadership
skills to achieve ambitious
targets.
Personal Interests
• Avid reader of classic yarns
by John Buchan, Earl Derr
Biggers, Edgar Rice Burroughs
and Otis Adelbert Kline;
amongst others.
• Dog walking our English
Pointer within local country
parks.
• Play the electric guitar and
can complete a rubik’s
cube!