1. COMCAST RECOGNITION
“Voorhees received an excellent rating through the Hot Spot Monitoring Program, conducted by Agilyst. This
means Hannah made several attempts to save our customer from going to the competitor. She tied in the reasons
the customer wanted to leave Comcast, with why they should stay. Hannah took every remark the customer made,
whether it was favorable to the competitor or negative to Comcast , and responded head on in a positive,
professional manner sharing the value and benefits of our service options to meet the customer’s needs.
Hannah uses the techniques she learned though Pinnacle and Save Pro training to preserve revenue and provide an
excellent customer experience. You can count on Hannah to come to work with a smile on her face which makes
everyone around her want to smile. Her positive attitude is refreshing and contagious. We’re proud to have
Hannah Young on the Voorhees Customer Solutions team.
Submitted by Lisa Beale-Smith (Supervisor)”
“Dear Hannah,
Upon receiving your 1 year service award, you should be most proud to have reached this important milestone in
your career.
This award is in recognition of your having been an integral part in building our company successfully through a
period of great change and many challenges. Congratulations!
Of course we have a long way yet to go to fulfill the many "visions" we have for Comcast and for all of us in the
company. We are happy the future is bright and full of opportunity - and that we are a part of it.
This is the perfect occasion to stop and reflect on your contributions, and to say "thank you."
You have our very best wishes for continued success with the company.
Sincerely,
Brian L. Roberts (Chairman & CEO)”
“Let’s congratulate Hannah Young who just scored a 69.2 on her Pinnacle! - Lisa Beale-Smith (Supervisor)”
“I just met with Lisa to review Team Beale Smith’s performance…what I learned? You’re knocking it out of the
Park! I want to thank you for doing such a great job! Keep up the good work! And please know, I appreciate all
you do to provide our customers an excellent customer experience! – Linda Beauchamp (Manager)”