Customer Service Assessment Test - PMaps Psychometric Assessment
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PMaps Customer Service Assessment test is a Psychometric assessment tool to gauge the “Potential” of the candidates for a Customer Service job before they are hired.
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The document discusses how employee recruitment and the workplace can benefit and negatively impact different stakeholder groups including employees, sub-contractors, and owners of a construction company. Employees may benefit from more regular schedules and training, but costs may increase. Sub-contractors would lose their contracts, potentially damaging relationships. Owners would benefit from increased customer satisfaction but have increased payroll costs.
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Here's a step-by-step guide on how to navigate the hiring process effectively:
Craft a Detailed Job Description: Begin by creating a comprehensive job description that outlines the roles, responsibilities, and qualifications required for the Customer Service Executive position. Clearly communicate the expectations and the unique aspects of your company's customer service approach. Create the perfect job description with our JD Generator.
Leverage Multiple Sourcing Channels: Explore various sourcing channels to discover a diverse pool of candidates. Utilize popular job boards such as Indeed, LinkedIn, and Glassdoor, and consider using EasySource to tap into both active and passive talent pools.
Screen Candidates Effectively: Move beyond traditional keyword-based screening and adopt persona-based screening. This approach assesses candidates based on the ideal customer service profile, ensuring a more holistic evaluation and identifying candidates who align with the specific needs of the role. Enhance candidate screening with EasySource.
Assess Candidates' Skills and Qualifications: Implement skill assessments that go beyond the resume. Evaluate candidates based on practical scenarios and tasks relevant to the customer service executive role. This ensures that the selected candidate possesses the necessary technical and soft skills for success. Explore EasyAssess for pre-built and customized skill assessments.
Conduct Insightful Interviews: Craft interview questions that delve into a candidate's experience, problem-solving abilities, and alignment with the organization's values. Include scenario-based questions to assess their ability to handle real-world customer service challenges. Interviewing candidates for a Customer Service Executive position involves asking questions that reveal their experience, skills, and suitability for the role. You can also use EasyInterview to conduct asynchronous interviews.
Engage Candidates Throughout the Process: Maintain ongoing communication with candidates to keep them engaged and informed. Utilize personalized messaging and communication tools to showcase your company culture and values, highlighting the unique aspects of your customer service approach. Optimize engagement with EasySource’s Candidate Engagement Module.
Conduct Reference Checks: Once you've shortlisted candidates, conduct thorough reference checks to validate their work history, performance, and qualifications. Inquire about their ability to adapt to a dynamic customer service environment and collaborate effectively within a team.
Selection and Onboarding: Extend a comprehensive offer letter that includes essential information about the position, salary, benefits, start date, and any probationary period. During the onboarding process, introduce the new Customer Service Executive to the organization’s culture, values, and mission.
Read the full article here: https://www.hirequotient.com/how-to-hire/customer-support-representative
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Customer Service Assessment Test - PMaps Psychometric Assessment
- 1. Website - www.pmaps.inWebsite - www.pmaps.in A UNIQUE PSYCHOMETRIC TOOL TO IDENTIFY EFFICIENT CUSTOMER CARE PEOPLE.
- 2. Website - www.pmaps.in What is Customer Service Assessment? Customer Service Assessment - A Psychometric assessment tool to gauge the “potential” of the candidates for a Customer Service job before they are hired. An assessment to gauge candidate’s inclination prevalent for serving customers for delivering high quality of service.
- 3. Website - www.pmaps.in Positive Impact of Customer Service Assessment: Reduce Cost & High ROI •Customer Service Assessment is 1) Cost effective tool 2) Predicting the Customer Service performance. 3) High ROI. Increase in Brand image •Customer Service Assessment helps 1) To give most accurate and holistic view of a candidate. 2) High Customer Satisfaction. 3) Improves the Company’s Brand Image. Predict good Customer Service Personnel •Customer Service Assessment helps 1) Improve Customer Satisfaction. 2) Improve workplace matrices like Employee retention. 3) Predict on-job performance, factors driving attrition. 4) Reduce cost to hire and Time to Hire.
- 4. Website - www.pmaps.in Industries that can get the benefit of Customer Service Assessment. Candidate profile: Min. Experience (years) 0 to 5 yrs Qualification UG : G : PG Age Group 18 to 25 years Customer Service Assessment DTH Hospitality FMCG BFSI Insurance Telecom
- 5. Website - www.pmaps.in Psychometric Assessment English Hindi Marathi Gujarati TamilKannada Bengali TeluguMalayalam Punjabi Assamese Oriya Multi Lingual Assessments for Multi culture Nation.
- 6. Website - www.pmaps.in Modes to conduct Customer Service Assessment? Desktop – Remote Application Tablet – Android/ iPhone App Laptop – Web URLMobiles - Android/ iPhone App Proctoring Enabled
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