This document discusses Islamic principles of customer service. It suggests treating customers with the same care, respect, and patience that you would show to family. Some key aspects of Islamic customer service include using respectful greetings, actively listening without judgment, speaking to customers with respectful language, serving them with a smile, expressing gratitude, and ensuring each person feels cared for. The document also notes that customers should be treated better than oneself and employees should be treated better than customers to build strong customer retention. It concludes by providing a group activity to demonstrate positive customer service scenarios.

1. Love For Your Brother &
Sister What You Love For
Yourself
Exploring the Islamic Model
Of Customer Service

2. Why?
• Do You Believe?
• Protect Your Amanah
• Our Character
• Opportunities for Jannat

3. What is Customer Service
• Customer Service or Customer Engagement?
– Listening or Active Listening?
• Paraphrase or Summarize, Check for Understanding
– Walmart Response or Whole Foods Response
• Show them that you care
– Volunteer or a Host?
• Customer or a Guest?
– Language
• I’m sorry vs. I understand vs. I can see how...

4. What does “Islamic” Customer Service
Sound Like? Look Like? Feel Like?
• Start with the Islamic Greeting
• Speak with terms of respect
• Service with a Smile
• Saying ‘Thank You’
• Showing Patience
• Treat each person as if they are your own
family member

5. The Two Sides of Customer Service
Retention
• Treat your customers better than you treat
yourself
• Treat your employees better than you treat
your customers

6. Being a Leader vs. Being the Boss

7. Let’s See What We Can Do!
1. Create groups of 5-6 people or less. Try to
work with someone you don’t know.
2. Pick a scenario from the basket
3. Create a SHORT 2-minute video
demonstrating the wrong way and then the
right way on how to handle your scenario
4. Upload to YouTube.com
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– Password: loveservice