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Customer Relationship Management Software
- 1. USA | EUROPE | MIDDLE EAST | ASIA | AUSTRALIA nTireCRMAdvanced Customer Relationship & Acquisition Management Designed to inculcate best practices followed across world and provide critical analytics for Sustainable & Inclusive Growth…
- 2. © SunSmart Global Ltd. | IP Protected in 182 Countries | www.sunsmartglobal.com About Us • Started Operations – 2005 • Software Solutions & Services for Diversified Industries • Over 600+ man years of experience • Microsoft Partner at various levels • Part of various associations globally • Products are IP protected in 182 countries • ISO 9001 : 2008 CERTIFIED
- 3. © SunSmart Global Ltd. | IP Protected in 182 Countries | www.sunsmartglobal.com nTireCRM – Facts • Version released in 2004 • Implemented and successfully operational since 2004 at large enterprises • Current User base : 450,000 • Operational in : 150 + Countries • Number of Transactions : 3 – 4 millions per day • Certified by Microsoft for Performance, Architecture and Scalability • Multi-Tenancy Enabled – Group Companies can use the same application under SAAS model – Private Cloud • Supports Single Server, Cluster, VM Ware, Cloud etc.
- 4. © SunSmart Global Ltd. | IP Protected in 182 Countries | www.sunsmartglobal.com nTireCRM – Features • Inbuilt Analytical, Operational and Collaborative Platforms. • Customer 360 degree – Relationships – Special Offers / Messages – Product Portfolio – Social Media Listening – Referrals – Communications – Documents • Creation of Incidents from multiple channels including Email, Web, Chat, walking, etc. • Functionalities includes : Call Center Module, CSE Module, Sales Force Module, Compliance Module etc.
- 5. © SunSmart Global Ltd. | IP Protected in 182 Countries | www.sunsmartglobal.com nTireCRM – Features • CTI Integration • Business Dashboards with micro level drill down option • Requests like Cheque book, Hot listing of Cards etc. from multiple channels including mobile applications, websites, call centers etc. • API for integration with Core System, Data Warehouse, Data Mart and other Delivery Channels • Partner Management • BancAssurance • Products / Campaigns / Roadshows • Enterprise Workflow Foundation • Customer Onboard Process with Scan / OCR / Form Feed • OTP / SMS / Email Requests & Auto Response
- 6. © SunSmart Global Ltd. | IP Protected in 182 Countries | www.sunsmartglobal.com nTireCRM – Features • Outlook Integration with Calendar • Mobile App Available • Multi Lingual Enabled • Supports Single Sign-On with AD or Core System • Audit Trail enabled • NDNC Compliant with Dedupe logic inbuilt • Collation of Leads from multiple channels including Database, Walk-in, Web, SMS, Cross Sell / Up Sell etc. and based on Workflow assign leads and track • Targets / Incentives • Priority Customer Management • Expenses / Claims of Sales Team • Advanced Reporting
- 7. © SunSmart Global Ltd. | IP Protected in 182 Countries | www.sunsmartglobal.com Customer Satisfaction Survey Result : SunSmart scores better than Global and Country specific averages Survey conducted by TNS on behalf of Microsoft
- 8. EUROPE | MIDDLE EAST | ASIA | AFRICA Thank You Hope we will create value for you…
Editor's Notes
- This template can be used as a starter file for presenting training materials in a group setting. Sections Right-click on a slide to add sections. Sections can help to organize your slides or facilitate collaboration between multiple authors. Notes Use the Notes section for delivery notes or to provide additional details for the audience. View these notes in Presentation View during your presentation. Keep in mind the font size (important for accessibility, visibility, videotaping, and online production) Coordinated colors Pay particular attention to the graphs, charts, and text boxes. Consider that attendees will print in black and white or grayscale. Run a test print to make sure your colors work when printed in pure black and white and grayscale. Graphics, tables, and graphs Keep it simple: If possible, use consistent, non-distracting styles and colors. Label all graphs and tables.
- Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important. Introduce each of the major topics. To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
- Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important. Introduce each of the major topics. To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
- Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important. Introduce each of the major topics. To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
- Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important. Introduce each of the major topics. To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
- Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important. Introduce each of the major topics. To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.
- This template can be used as a starter file for presenting training materials in a group setting. Sections Right-click on a slide to add sections. Sections can help to organize your slides or facilitate collaboration between multiple authors. Notes Use the Notes section for delivery notes or to provide additional details for the audience. View these notes in Presentation View during your presentation. Keep in mind the font size (important for accessibility, visibility, videotaping, and online production) Coordinated colors Pay particular attention to the graphs, charts, and text boxes. Consider that attendees will print in black and white or grayscale. Run a test print to make sure your colors work when printed in pure black and white and grayscale. Graphics, tables, and graphs Keep it simple: If possible, use consistent, non-distracting styles and colors. Label all graphs and tables.