[WSO2Con EU 2017] How API Management at Suva is Helping in Reducing Costs to Our Customers
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Suva, the main provider of compulsory accident insurance in Switzerland, used API management to reduce internal costs for handling cases and customer costs through higher business process automation. This slide deck shares insights on setting up the Suva Digital Platform to production readiness.
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[WSO2Con EU 2017] How API Management at Suva is Helping in Reducing Costs to Our Customers
- 1. Suva Digitalization Strategy How API Management at Suva is Helping in Reducing Costs to Our Customers Igor Berchtold Director Frameworks and Integration SUVA, Switzerland
- 2. Contents • Facts about Suva • Business Problem • Solution Architecture • Suva API Management Platform • Lessons Learned
- 3. Who is insured with Suva? Half of all people employed
- 4. The largest premium classes Who is insured with Suva?
- 5. The Suva model More than just insurance
- 6. Staff of 4,200 employees At your service every day
- 7. Focusing on the core market Business Problem - "Avance" Strategy • Low interest rates • Shift in accident patterns from work to leisure • Digitalization • Shrinking market share → reducing operating costs
- 8. Market influences our requirements Digitalization Strategy • Customers have more flexible working hours • Emerging Marketplaces (WebApps and APIs) • Emerging data exchange platforms between consumers and providers of health care services • Reduce operating costs
- 9. Goals Digitalization Strategy • Higher process efficiency • Lowering process costs • Providing services for different channels • 7x24h controllable access to our data • Reuse of APIs by partners • One single platform
- 10. Suva Digital Architecture Solution Architecture
- 11. eService Platform Suva Digital Architecture
- 12. eService Platform - Decoupling Suva Digital Architecture
- 13. Evaluation Suva API Management Platform • WSO2 ESB since 2011 in production – 35 Mio calls per month – 100% stable and very small latency • Established Carbon know-how – Synergies between ESB and API Manager
- 14. Overview Suva API Management Platform • • • • •
- 15. API Categories Suva API Management Platform • Public API – No security requirements, public available • Partner API – Security requirements, available for partners • Private API – Specific APIs for private user group
- 16. Suva API Developer Portal Suva API Management Platform
- 17. API Design First Suva API Management Platform Swagger Server Stub Swagger Client Stub
- 18. Deployment Suva API Management Platform
- 19. First API: eService ClaimStatusInfo Suva Digital Architecture
- 20. Think big, start small ... Lessons Learned • Start with all-in-one deployment setup – Materialize your API development process – Build up your know-how about API Manager • Apply the complex deployment patterns based on your real needs • API Store – customization vs. development (use APIs)
- 21. Thank you!
- 22. wso2.com