The customer journey became more complex. Brand positioning is just the beginning. Customer Experience is the new differentiator.
http://www.alfonsogadea.es/customer-experience-is-the-new-differentiator/
Oracle cross channel customer experience Celcom case studyAnders Lundqvist
The Customer journey is more important now than ever. See how Celcom enabled better cross channel customer experience through front end transformation with Oracle.
Automotive - Oracle Service Cloud - Solution OverviewEphlux
The document discusses Oracle Service Cloud, a customer service platform for the automotive industry. It consists of modules for web/mobile self-service, social media engagement, a contact center, customer feedback, and a knowledge base. The platform allows companies to provide a consistent customer experience across all channels by guiding customers to relevant information and assisting agents. It aims to wow customers through their entire journey and strengthen relationships.
Mobile Self-Service: The Next Generation of Customer ServiceMichael Chou
Presented at Salesforce.com Dreamforce 2013
Presented by:
Michael Chou - Director of Product Management @ Salesforce.com
Daniel Walsh - Director of User Experience @ Salesforce.com
Guest Speakers:
Mary Pat O'Toole - Director of Sales Resource & Development @ Avis Budget Group
JP Regit - CoE Lead @ PwC
In the presentation, I’ll provide you with the key principles that make a great self-service experience, alongside a number of best practice examples from different industries.
Technosoft (SEA) Pte Ltd provides next-generation, integrated Automotive Industry Solutions to help our customers develop 360-degree view of their business.
Oracle cross channel customer experience Celcom case studyAnders Lundqvist
The Customer journey is more important now than ever. See how Celcom enabled better cross channel customer experience through front end transformation with Oracle.
Automotive - Oracle Service Cloud - Solution OverviewEphlux
The document discusses Oracle Service Cloud, a customer service platform for the automotive industry. It consists of modules for web/mobile self-service, social media engagement, a contact center, customer feedback, and a knowledge base. The platform allows companies to provide a consistent customer experience across all channels by guiding customers to relevant information and assisting agents. It aims to wow customers through their entire journey and strengthen relationships.
Mobile Self-Service: The Next Generation of Customer ServiceMichael Chou
Presented at Salesforce.com Dreamforce 2013
Presented by:
Michael Chou - Director of Product Management @ Salesforce.com
Daniel Walsh - Director of User Experience @ Salesforce.com
Guest Speakers:
Mary Pat O'Toole - Director of Sales Resource & Development @ Avis Budget Group
JP Regit - CoE Lead @ PwC
In the presentation, I’ll provide you with the key principles that make a great self-service experience, alongside a number of best practice examples from different industries.
Technosoft (SEA) Pte Ltd provides next-generation, integrated Automotive Industry Solutions to help our customers develop 360-degree view of their business.
This document discusses Sify's transformation from an infrastructure provider to an ICT solutions and services provider through its Sify 3.0 strategy. Some key points:
- Sify aims to evolve from a telecom service provider to an IT services provider with systems integration capabilities, owning large data center and network infrastructure.
- Sify 3.0 focuses on data center-centric service delivery models, global delivery capabilities, new markets/revenue streams through partnerships, and services-centric investments.
- Examples are provided of Sify 3.0 engagements demonstrating capabilities in areas like transition services, project management, remote infrastructure management, and service desk support.
Developing Value Added Services (VAS) and Product Roadmap for Telecoms OperatorsAli Saghaeian
Please email me "saghaeian [at] gmail.com" for any research, consulting and training request on Developing Value Added Services (VAS) and Product Roadmap.
This presentation includes topics such as:
Reference framework for VAS product and platform launch
VAS customer value proposition (CVP) design
Service Management Life Cycle
VAS categorization for different business models
VAS function in the organization
Sample VAS Product Descriptions
The framework and Principles to design the product roadmap
Developing Product Ideas and shortlisting for future development
Template for Operator’s 5-year Product Roadmap
ValueFirst is a leading enterprise mobility solutions provider established in 2003. It provides end-to-end business communication solutions like SMS, voice, USSD, and WAP globally. ValueFirst has a global presence with offices in India, the Middle East, Africa, and Asia. It offers enterprise messaging solutions, voice solutions, mobile applications, and M-commerce platforms to help businesses improve communication and engage customers. Some key clients include Google, Sony, Fortis, Royal Sundaram, and SBI.
ValueFirst is an established enterprise mobility solutions company that provides end-to-end business communication solutions like SMS, voice, USSD, and WAP. It has a presence in India and several other countries. ValueFirst offers enterprise messaging solutions, voice solutions, mobile applications, mobile marketing, M-commerce, and operator/consumer value-added services to meet various business communication needs.
How do you take advantage of data, personalisation and the ubiquity of smartphones? By designing a Customer Engagement programme uniquely tailored to the buyer of today.
The Digital Solutions Group provides comprehensive multi-channel commerce and customer relationship solutions. It has a mission of innovating business relationships through technology to create mutual returns on investment. The company has won numerous awards for its technical innovations and customer service since 2001. It started as Digital Mall in 1998 and has evolved its business model to adapt to changing markets and customer needs. The company offers flexible engagement models and a full suite of services including consulting, application development, hosting, and managed services. It focuses on lowering barriers for clients to access new digital channels without large upfront investments.
Application for Car Manufactring Dealer Management SystemMike Taylor
Application for Car Manufactring Dealer Management System with CRM and POS with Point Of Sales integration. A web based desktop application with CRM for dealer management
Learn about different communication technologies and save money by choosing the right service for your business. Let’s understand the difference between UCaaS and CCaaS
Major Internet Payment Processing System Country wise Payment Services Express Payment Recurring Payment Shopping cart and Website Integration ERP solution for SME Implementation Models Engage& Transition (E&T) Engage, Augment & Transition (EA&T) Key modules Procurement Management Inventory Production Sales and CRM Accounting Financial Management Business Intelligence Integrated POS
Executing Complex Strategies through a Field Sales Forceaktana
Aktana presents at the EyeForPharma Sales Force Effectiveness conference in June 2012, on how to ensure the successful execution of strategies through the field.
This document discusses communications platforms as a service (CPaaS) and its benefits for business communications. CPaaS allows real-time communication features like voice, SMS, and video to be integrated into existing apps through APIs, providing seamless communication without the high cost of building these features separately. It addresses the problem of disjointed multi-channel communication across different platforms. The future of CPaaS is promising as it offers businesses a cost-effective way to enhance communications and better serve customers through a single, connected experience.
Introduction to Mobile VAS and MultimediaAli Saghaeian
This document discusses mobile value added services (VAS) and multimedia. It begins by defining VAS as non-core telecom services beyond standard voice and fax that add value to the core offering. The document then covers key topics around VAS including the importance of VAS for operators given declining voice revenues, how VAS can be classified, key drivers and challenges, the VAS value chain, factors for successful new service launches, and examples of VAS from different operators.
Started in 2006, Rain Concert is an innovation-driven company that provides mobile, web, and electronics convergence solutions. It has over 180 employees across three development centers in India. Rain Concert works with clients in various sectors including governments, telecom companies, and other corporations worldwide. It offers a range of customized technology services and solutions.
Next Generation Service Platforms for Multimedia and Value Added ServicesAli Saghaeian
Some of the topics covered in this slide deck:
VoLTE: A Catalyst for Transformation
VoLTE vs OTT Voice Call
Next Generation Wi-Fi Calling
Consumer Use Cases for VoWiFi
WebRTC value-added services and Telco use-cases
IMS Underpinning for Next-Gen Telco Services
Virtualization evolution and roadmap - the path to NFV
IBM's Digital Experience Strategy focused on delivering exceptional digital experiences across channels. The IBM Digital Experience (DX) 8.5 platform highlights included multi-channel delivery with IBM Worklight integration, IBM Mobile Preview for testing mobile applications and content, and greater flexibility in application development and integration. The presentation demoed the new DX 8.5 platform capabilities.
Cequens Keynote: Road to CPaaS enablement in the MEA Region Karim Zaki, TADSu...Alan Quayle
Cequens Keynote: Road to CPaaS enablement in the MEA Region
Karim Zaki, VP Products, Cequens
The rapidly changing world of communication, the ubiquitous adoption of cloud technology, and the users and customers demand for flexibility and innovation has paved the way for CPaaS emergence.
A leading CPaaS provider in the MEA region, Cequens has a wide portfolio of customers - from startups, banks, to large and other global CPaaS providers. It hasn't been easy though. Traversing the road of CPaaS in the region has been a bumpy one - with many hurdles ranging from resistance to change, turbulent events in the Middle East, regulations, and persuading businesses it's safe to go cloud.
In his talk, Karim Zaki will tell the story of how a relatively young company has managed to become a serious player in the CPaaS industry, both on a global and regional scale. To date, Cequens has over 1000 customers and reached over 6 billion people through its platform -digitally transforming the region.
This case study describes how a leading mobile app client collaborated with Route Mobile to use its A2P messaging and outbound dialer products to create a seamless customer communications loop. The mobile app allows consumers and businesses to connect, and provides sellers an end-to-end platform. To ensure timely order fulfillment, Route Mobile helped notify sellers of pending orders via SMS and voice calls to prompt a response, satisfying customers.
Rain Concert is an innovation-driven company that provides web-mobile-electronics convergence solutions. It has offices in India, Saudi Arabia, Dubai, and partners in the US, Bahrain, and UAE. The company has over 120 employees, including programmers, business analysts, and consultants. It has clients in the US, UK, Middle East, India, and other regions. Rain Concert develops products and solutions across various industries including health, security, energy, education, and e-governance.
FarEye is a mobile workforce management platform that processes 1,000,000 transactions per day across 10 countries and 35 clients. It provides scheduling, performance evaluation, execution monitoring, and location tracking capabilities to help managers coordinate with mobile workers in real time. Key features include job dispatching, GPS tracking, notifications, and analytics dashboards. FarEye aims to solve coordination problems for managers and enable transparency, responsiveness, and efficiency for mobile workforces.
Oracle Medias Social Relationship ManagementPaul Mezier
This document discusses social relationship management in the media industry and turning followers into customers. It proposes using Oracle Social Relationship Management to integrate social capabilities across the entire media enterprise by enabling interaction, insights, and transparency. Key benefits highlighted include a fully integrated suite, global clients across industries, and an example of how it helped NBC Sports drive rankings through unprecedented social marketing during the 2012 Olympics.
The document discusses building customer advocacy by transforming customers into advocates through innovative customer experiences. It outlines that most companies fall short in customer experience by having transactional, fragmented experiences. It then provides a 10 step blueprint for customer advocacy, focusing on gaining a complete view of customer data, excelling at interactions, and providing connected personalized journeys. Examples are given of companies innovating in customer experience. The document promotes Oracle's customer experience software and services.
This document discusses Sify's transformation from an infrastructure provider to an ICT solutions and services provider through its Sify 3.0 strategy. Some key points:
- Sify aims to evolve from a telecom service provider to an IT services provider with systems integration capabilities, owning large data center and network infrastructure.
- Sify 3.0 focuses on data center-centric service delivery models, global delivery capabilities, new markets/revenue streams through partnerships, and services-centric investments.
- Examples are provided of Sify 3.0 engagements demonstrating capabilities in areas like transition services, project management, remote infrastructure management, and service desk support.
Developing Value Added Services (VAS) and Product Roadmap for Telecoms OperatorsAli Saghaeian
Please email me "saghaeian [at] gmail.com" for any research, consulting and training request on Developing Value Added Services (VAS) and Product Roadmap.
This presentation includes topics such as:
Reference framework for VAS product and platform launch
VAS customer value proposition (CVP) design
Service Management Life Cycle
VAS categorization for different business models
VAS function in the organization
Sample VAS Product Descriptions
The framework and Principles to design the product roadmap
Developing Product Ideas and shortlisting for future development
Template for Operator’s 5-year Product Roadmap
ValueFirst is a leading enterprise mobility solutions provider established in 2003. It provides end-to-end business communication solutions like SMS, voice, USSD, and WAP globally. ValueFirst has a global presence with offices in India, the Middle East, Africa, and Asia. It offers enterprise messaging solutions, voice solutions, mobile applications, and M-commerce platforms to help businesses improve communication and engage customers. Some key clients include Google, Sony, Fortis, Royal Sundaram, and SBI.
ValueFirst is an established enterprise mobility solutions company that provides end-to-end business communication solutions like SMS, voice, USSD, and WAP. It has a presence in India and several other countries. ValueFirst offers enterprise messaging solutions, voice solutions, mobile applications, mobile marketing, M-commerce, and operator/consumer value-added services to meet various business communication needs.
How do you take advantage of data, personalisation and the ubiquity of smartphones? By designing a Customer Engagement programme uniquely tailored to the buyer of today.
The Digital Solutions Group provides comprehensive multi-channel commerce and customer relationship solutions. It has a mission of innovating business relationships through technology to create mutual returns on investment. The company has won numerous awards for its technical innovations and customer service since 2001. It started as Digital Mall in 1998 and has evolved its business model to adapt to changing markets and customer needs. The company offers flexible engagement models and a full suite of services including consulting, application development, hosting, and managed services. It focuses on lowering barriers for clients to access new digital channels without large upfront investments.
Application for Car Manufactring Dealer Management SystemMike Taylor
Application for Car Manufactring Dealer Management System with CRM and POS with Point Of Sales integration. A web based desktop application with CRM for dealer management
Learn about different communication technologies and save money by choosing the right service for your business. Let’s understand the difference between UCaaS and CCaaS
Major Internet Payment Processing System Country wise Payment Services Express Payment Recurring Payment Shopping cart and Website Integration ERP solution for SME Implementation Models Engage& Transition (E&T) Engage, Augment & Transition (EA&T) Key modules Procurement Management Inventory Production Sales and CRM Accounting Financial Management Business Intelligence Integrated POS
Executing Complex Strategies through a Field Sales Forceaktana
Aktana presents at the EyeForPharma Sales Force Effectiveness conference in June 2012, on how to ensure the successful execution of strategies through the field.
This document discusses communications platforms as a service (CPaaS) and its benefits for business communications. CPaaS allows real-time communication features like voice, SMS, and video to be integrated into existing apps through APIs, providing seamless communication without the high cost of building these features separately. It addresses the problem of disjointed multi-channel communication across different platforms. The future of CPaaS is promising as it offers businesses a cost-effective way to enhance communications and better serve customers through a single, connected experience.
Introduction to Mobile VAS and MultimediaAli Saghaeian
This document discusses mobile value added services (VAS) and multimedia. It begins by defining VAS as non-core telecom services beyond standard voice and fax that add value to the core offering. The document then covers key topics around VAS including the importance of VAS for operators given declining voice revenues, how VAS can be classified, key drivers and challenges, the VAS value chain, factors for successful new service launches, and examples of VAS from different operators.
Started in 2006, Rain Concert is an innovation-driven company that provides mobile, web, and electronics convergence solutions. It has over 180 employees across three development centers in India. Rain Concert works with clients in various sectors including governments, telecom companies, and other corporations worldwide. It offers a range of customized technology services and solutions.
Next Generation Service Platforms for Multimedia and Value Added ServicesAli Saghaeian
Some of the topics covered in this slide deck:
VoLTE: A Catalyst for Transformation
VoLTE vs OTT Voice Call
Next Generation Wi-Fi Calling
Consumer Use Cases for VoWiFi
WebRTC value-added services and Telco use-cases
IMS Underpinning for Next-Gen Telco Services
Virtualization evolution and roadmap - the path to NFV
IBM's Digital Experience Strategy focused on delivering exceptional digital experiences across channels. The IBM Digital Experience (DX) 8.5 platform highlights included multi-channel delivery with IBM Worklight integration, IBM Mobile Preview for testing mobile applications and content, and greater flexibility in application development and integration. The presentation demoed the new DX 8.5 platform capabilities.
Cequens Keynote: Road to CPaaS enablement in the MEA Region Karim Zaki, TADSu...Alan Quayle
Cequens Keynote: Road to CPaaS enablement in the MEA Region
Karim Zaki, VP Products, Cequens
The rapidly changing world of communication, the ubiquitous adoption of cloud technology, and the users and customers demand for flexibility and innovation has paved the way for CPaaS emergence.
A leading CPaaS provider in the MEA region, Cequens has a wide portfolio of customers - from startups, banks, to large and other global CPaaS providers. It hasn't been easy though. Traversing the road of CPaaS in the region has been a bumpy one - with many hurdles ranging from resistance to change, turbulent events in the Middle East, regulations, and persuading businesses it's safe to go cloud.
In his talk, Karim Zaki will tell the story of how a relatively young company has managed to become a serious player in the CPaaS industry, both on a global and regional scale. To date, Cequens has over 1000 customers and reached over 6 billion people through its platform -digitally transforming the region.
This case study describes how a leading mobile app client collaborated with Route Mobile to use its A2P messaging and outbound dialer products to create a seamless customer communications loop. The mobile app allows consumers and businesses to connect, and provides sellers an end-to-end platform. To ensure timely order fulfillment, Route Mobile helped notify sellers of pending orders via SMS and voice calls to prompt a response, satisfying customers.
Rain Concert is an innovation-driven company that provides web-mobile-electronics convergence solutions. It has offices in India, Saudi Arabia, Dubai, and partners in the US, Bahrain, and UAE. The company has over 120 employees, including programmers, business analysts, and consultants. It has clients in the US, UK, Middle East, India, and other regions. Rain Concert develops products and solutions across various industries including health, security, energy, education, and e-governance.
FarEye is a mobile workforce management platform that processes 1,000,000 transactions per day across 10 countries and 35 clients. It provides scheduling, performance evaluation, execution monitoring, and location tracking capabilities to help managers coordinate with mobile workers in real time. Key features include job dispatching, GPS tracking, notifications, and analytics dashboards. FarEye aims to solve coordination problems for managers and enable transparency, responsiveness, and efficiency for mobile workforces.
Oracle Medias Social Relationship ManagementPaul Mezier
This document discusses social relationship management in the media industry and turning followers into customers. It proposes using Oracle Social Relationship Management to integrate social capabilities across the entire media enterprise by enabling interaction, insights, and transparency. Key benefits highlighted include a fully integrated suite, global clients across industries, and an example of how it helped NBC Sports drive rankings through unprecedented social marketing during the 2012 Olympics.
The document discusses building customer advocacy by transforming customers into advocates through innovative customer experiences. It outlines that most companies fall short in customer experience by having transactional, fragmented experiences. It then provides a 10 step blueprint for customer advocacy, focusing on gaining a complete view of customer data, excelling at interactions, and providing connected personalized journeys. Examples are given of companies innovating in customer experience. The document promotes Oracle's customer experience software and services.
The Advocacy BluePrint: Building Innovative Experiences That Transform Custom...Bill Hobbib
The document discusses building customer advocacy by transforming customers into advocates through innovative customer experiences. It outlines that most companies still have broken, transactional, and fragmented customer experiences. It then provides a 10 step blueprint for customer advocacy, focusing on gaining a complete view of customer data, excelling at interactions, providing connected personalized journeys, and instituting cultural change around customer obsession. Finally, it discusses Oracle's customer experience solutions and platforms that can help implement this advocacy approach.
SunTseu, evenement SalesCloud chez Oracle, Automatisez vos Ventes grâce au CRMSunTseu
Le 13 mars dernier, notre partenaire Oracle nous a ouvert ses portes et nous a fait le privilège de nous présenter en avant-première sa nouvelle offre CRM. Voici la présentation utilisée pour la nouvelle offre de marketing et sales automation.
[2015 Oracle Cloud Summit] 9. SCM Cloud -SCM 클라우드를 통한 Value Chain 최적화Oracle Korea
The document discusses Oracle's strategy to enable modern supply chains through their cloud-based solutions. It addresses new challenges in digital value chains from globalization, data explosion, and convergence. Oracle aims to deliver supply chain best practices, flexible deployment options, and industry-specific capabilities. Their solutions like Oracle Transportation Management and Global Trade Management help optimize costs, increase visibility, and improve performance and compliance.
The CX Webinar " Creating Meaningful Customer Experience with Unified CS Solution" was organized by CRMIT Solution in association with Oracle on December 3, 2013.
This Webinar which had the major participation from US region was delivered by Duane Nelson, Customer Experience Strategist, Oracle.
Typically, most business have silo systems stitched in whole or pieces. This webinar was to showcase a Unified Solution covering multi channel approach to extend a meaningful customer experience
In the digital age, it is imperative to leverage the information and intelligence you gain about your customer to drive Exceptional Customer Experience. If you are not disrupting, you are being disrupted. Join us to understand how you can achieve Your Tomorrow Today.
The document discusses the changing role of IT in the digital age. It notes that digital technology is accelerating change, the era of scale through size alone is over, and innovation is key. It emphasizes that IT must embrace its new role of enabling innovation, shift funding from legacy systems to digital transformation, overhaul platforms to simplify customers' lives, and adopt a bi-modal approach with traditional and agile IT. Digital leaders are characterized as being service-enabled, platform-oriented, avoiding re-invention, cloud-first, prioritizing business agility, understanding data as a value, having no limits, accepting the speed of technology, and treating data as a form of capital.
[2015 Oracle Cloud Summit] 1. Oracle Keynote_Modern Business in the CloudOracle Korea
The document discusses Oracle's cloud strategy and offerings. It notes that digital disruption is driving changes in customer and employee expectations that require businesses to modernize, including moving to the cloud. Oracle aims to provide the largest portfolio of cloud applications across industries that are personalized, connected and secure. Examples are given of Oracle's Customer Experience, Human Capital Management and Enterprise Resource Planning clouds, which are built on common foundations and services.
The document provides an overview of Oracle Cloud Marketplace. It discusses the customer and partner experiences on the marketplace. It highlights key benefits for partners such as extending their business and innovating through the marketplace. The document also showcases two partners - BigMachines and ReadyTalk - and their applications available on the marketplace.
Deliver World Class Customer Experience with Big Data and AnalyticsRaul Goycoolea Seoane
Here are some key insights from analyzing structured and unstructured data:
- There were negative sentiments expressed about the campaign spokesperson on social media which may have turned off younger buyers.
- The target population of younger buyers was smaller than previous campaigns.
- No issues were reported with product availability in stores.
- Some customers complained about issues with the lens zoom feature being stuck.
- Reviews noted the D150 camera was not very user-friendly, though image quality was good.
- Competitors were able to surpass the D150 model in quality, functionality and ease of use according to their marketing messages.
Does this help explain why the younger demographic may not have responded as expected to the campaign
Eli Lilly is All In on Salesforce App Cloud. How They Did It and You Can Too!Dreamforce
You've chosen Salesforce (Force.com and Heroku) as your development platform for rapid app dev and innovation. But technology will only get you halfway there. Hear from the IT leaders at Eli Lilly on how they architected their teams, their orgs, and their process to deliver rapid innovation to their entire enterprise. Watch the video now: https://www.youtube.com/watch?v=puB_YyvcTRE
The document discusses securing mobile device access and identity management. It outlines an agenda to discuss the new mobile experience, increasing number of devices, new requirements, case studies, and a mobile identity architecture. It also discusses challenges for mobile applications and the need for an identity management platform to securely provide access across multiple devices and use cases. Case studies on SuperValu and Virgin Media are presented that demonstrate how Oracle identity and access management solutions helped secure access for employee mobile devices.
Oracle ERP Cloud - Finance Intro to Reps.pptxssuserdfc0491
This document provides an overview and agenda for a presentation on Oracle ERP Cloud. The presentation will include brief descriptions of Oracle ERP Cloud and its features, capabilities, benefits and pricing. It also includes an introduction to Oracle Cloud, describing it as a cloud computing service offered by Oracle providing servers, storage, applications and services through Oracle-managed data centers. The document lists some key Oracle Cloud applications and shows Oracle ERP Cloud has been placed in the Leaders Quadrant by Gartner for three consecutive years.
The document outlines Oracle's cloud computing offerings, including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). It notes that Oracle Cloud provides the broadest platform and application offering, is built on industry standards with no required application code changes, and features complete data isolation and integration between services. The cloud is designed like a modern enterprise private cloud for security, flexibility and to work seamlessly with on-premise systems.
7 deliver world class customer experience with big data and analytics and loc...Dr. Wilfred Lin (Ph.D.)
This document discusses how companies can improve customer experience through the use of big data and analytics. It notes that social media and mobile technologies have empowered customers and changed expectations. Most companies lack visibility into the value of customer experience. The document promotes Oracle's customer experience (CX) solutions for smarter sales, commerce anywhere, and connected service through features such as predictive analytics, personalized experiences, and automated decisions. Case studies show how Oracle CX has helped companies increase revenue, reduce costs, and improve customer satisfaction.
The document discusses Oracle's product portfolio and technology offerings. It notes that Oracle has a complete portfolio of best-in-class technologies that are engineered to work together, including applications, middleware, database, analytics and cloud computing products. It positions Oracle as the number one provider across these areas.
The document discusses Oracle's modern cloud strategy and offerings. It summarizes Oracle's transition to focus on providing a complete cloud platform and applications that deliver speed, standardization, data-driven insights, personalized experiences, and connectivity across the entire business. It highlights key customer benefits like improved efficiency, security, and innovation along with Oracle's commitment to customer success.
Similar to Customer Experience the new differentiator (20)
The document discusses strategies for marketing dental implants in Spain. It analyzes market changes, business drivers for selling to dentists and patients, branding strategies, pricing considerations, and the use of social media. Key points include growing competition in the dental implant market, the need to improve the customer experience for dentists, understanding patients' purchase journeys and concerns about cost and benefits, using education and promotions to build the brand for patients, and the pressures of pricing in a recession environment.
20150408 El Mundo DV - Cambio de sede de Vacolba (pag 6)Alfonso Gadea
La ex contable de la institución Hermanas Hospitalarias estafó más de 30.000 euros y aceptó una condena de 2 años de prisión. Pagará el dinero restituido en cuotas mensuales de 200 euros. El psicólogo Javier Urra presenta en Valladolid su nuevo libro sobre los hijos con comportamientos tiránicos. La empresa de telecomunicaciones Valcoba, distribuidora oficial de Movistar, traslada su sede de 200 empleados al antiguo edificio del BBVA en la calle Santiago de Valladolid.
20150622 El Norte de Castilla - Desayuno empleo contact center (pag 40-41)Alfonso Gadea
Este documento analiza el modelo de negocio de Vacolba, una compañía vallisoletana que ofrece servicios de asistencia multicanal y emplea a más de 5,000 personas. Se describe cómo Vacolba ha evolucionado desde la venta telefónica hacia la "omnicanalidad" para ayudar a los clientes a través de múltiples canales. Varios expertos destacan las oportunidades que ofrece este sector, pero también la necesidad de mejorar la formación y cualificación de los empleados para pasar de servicios simples a procesos
20160927 El Norte de Castilla - Vacolba apoya al BM AulaAlfonso Gadea
El documento describe una iniciativa del Club Deportivo Balonmano Aula Cultural de Valladolid para promover el balonmano entre los niños. Las jugadoras del equipo femenino enseñaron aspectos básicos del deporte a cerca de 100 niños de un colegio local y luego organizaron juegos para que los niños practicaran con el balón. El club invitó a los niños a presenciar uno de sus partidos para inspirarlos a unirse al club y practicar el deporte.
20161104 El Norte de Castilla - Google pone a Vacolba como modelo de exito co...Alfonso Gadea
La empresa Vacolba dirigió una exitosa campaña de marketing digital para Viajes El Corte Inglés que logró aumentar las ventas de cruceros en un 40% a través de anuncios en Google y páginas web especializadas. Think with Google, una publicación de Google, destacó esta campaña como un caso de éxito que otras marcas pueden emular. La campaña combinó anuncios en línea con asistencia telefónica para guiar a los clientes durante el proceso de compra.
Foro Vacolba - El Mundo de Castilla y León - Proceso de compraAlfonso Gadea
Resumen con las principales conclusiones del #ForoVacolba, organizado por @Vacolba con El Mundo de Castilla y León en Valladolid sobre "El proceso de decisión de compra. Adaptarse o morir".
Vacolba, compañía de origen y con sede en Valladolid, es un partner de negocio orientado a la venta en internet, que opera desde el año 2006 como distribuidor oficial de Movistar de ámbito nacional.
Dossier corporativo de la empresa Vacolba con información de interés relativa a la empresa @Vacolba
Vacolba, compañía de origen y con sede en Valladolid, es un partner de negocio orientado a la venta en internet, que opera desde el año 2006 como distribuidor oficial de Movistar de ámbito nacional.
Planimedia - Partner de Ventas - Online + VozAlfonso Gadea
Planimedia ofrece servicios de generación de leads en línea y ventas asistidas por voz para ayudar a acortar el proceso de compra de los clientes. Generan leads de alta conversión mediante una combinación de marketing en línea y ventas telefónicas. Actualmente se centran en la generación de leads en línea y ventas a través de un centro de contactos con tecnología avanzada y alta capacidad.
Mundo VUCA - Marcos Urarte (Pharos) para El Norte de CastillaAlfonso Gadea
El cambio no es algo nuevo. Todas las épocas han sido de cambio. Lo que caracteriza la nueva realidad es la velocidad del cambio. Es lo que caracteriza, según Marcos Urarte, un entorno VUCA: Volatility, Uncertainty, Complexity, Ambiguity. No es un concepto nuevo. El management lo ha tomado prestado del ejército americano y empieza a ser trendy - www.alfonsogadea.es
El documento analiza la distribución de las farmacias en España. Señala que la población española se concentra predominantemente en la costa y zonas cercanas a Madrid, mientras que el interior sufre problemas de despoblación. A pesar de la distribución irregular de la población, el 99% de los españoles reside en municipios con al menos una farmacia, asegurando un acceso eficiente a los servicios farmacéuticos en todo el territorio nacional.
European Directory of Health Apps 2013 (European Commission Directorate General for Communications Networks, Content and Technology).
http://www.alfonsogadea.es/apps-salud-poniendo-orden/
Mobile Medical Applications Guidance for Industry and Food and Drug Administration Staff. September 25, 2013
http://www.alfonsogadea.es/apps-salud-poniendo-orden/
Hábitos digitales del médico iDoctus - SEMGAlfonso Gadea
En España el móvil es la principal plataforma de acceso a información médica para el 51% de los médicos y un 21% de los médicos ahorra más de 20 minutos al día gracias a la app profesional iDoctus.
http://www.alfonsogadea.es/espectro-apps-salud/
B2C e-commerce in Spain grew 17.4% in 2010 driven by increases in internet users, online purchasers, and average spending per purchaser. Online food sales represent about 17% of total e-commerce, with major retailers like Carrefour and Eroski capturing significant market share both online and through physical stores. Key factors driving online grocery purchases include promotions, lower prices from comparing sites, and convenience.
The consumerization of enterprise sales is already among us. B2B buyers are now mimicking consumer shopping behaviors.
http://www.alfonsogadea.es/b2b-is-the-new-b2c/
Mercadona es una empresa de supermercados española con 1.411 tiendas que emplea a 74.000 personas. En 2012 facturó 19.077 millones de euros, un 7% más que en 2011. Mercadona se esfuerza por satisfacer a sus clientes, empleados, proveedores y la sociedad mediante iniciativas como la creación de empleo estable, acuerdos con agricultores y pescad
Seguridad en la Información en Retail y Gran ConsumoAlfonso Gadea
En una tarde fría de un sábado de noviembre, Amanda necesita ropa de verano para sus próximas vacaciones en el Caribe. Empieza visitando el blog de Rita, una de las blogueras influyentes en el sector moda para conocer cuáles son las últimas tendencias...
Autor: Álvaro Arenas. Una publicación de la Fundación IE en colaboración con Ernst & Young. Director de proyecto: Alfonso Gadea
Orquestando el nuevo paradigma (informe cloud computing)Alfonso Gadea
Cada vez más organizaciones utilizan soluciones como la informática en la nube (cloud computing) para reducir el
gasto en TI, incrementar la rapidez de las implantaciones y garantizar un enfoque de negocio innovador. No obstante,
también están surgiendo dudas en torno a la seguridad, el cumplimiento y la privacidad.
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During the budget session of 2024-25, the finance minister, Nirmala Sitharaman, introduced the “solar Rooftop scheme,” also known as “PM Surya Ghar Muft Bijli Yojana.” It is a subsidy offered to those who wish to put up solar panels in their homes using domestic power systems. Additionally, adopting photovoltaic technology at home allows you to lower your monthly electricity expenses. Today in this blog we will talk all about what is the PM Surya Ghar Muft Bijli Yojana. How does it work? Who is eligible for this yojana and all the other things related to this scheme?
The Most Inspiring Entrepreneurs to Follow in 2024.pdfthesiliconleaders
In a world where the potential of youth innovation remains vastly untouched, there emerges a guiding light in the form of Norm Goldstein, the Founder and CEO of EduNetwork Partners. His dedication to this cause has earned him recognition as a Congressional Leadership Award recipient.
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Tired of chasing down expiring contracts and drowning in paperwork? Mastering contract management can significantly enhance your business efficiency and productivity. This guide unveils expert secrets to streamline your contract management process. Learn how to save time, minimize risk, and achieve effortless contract management.
Prescriptive analytics BA4206 Anna University PPTFreelance
Business analysis - Prescriptive analytics Introduction to Prescriptive analytics
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Unlocking WhatsApp Marketing with HubSpot: Integrating Messaging into Your Ma...Niswey
50 million companies worldwide leverage WhatsApp as a key marketing channel. You may have considered adding it to your marketing mix, or probably already driving impressive conversions with WhatsApp.
But wait. What happens when you fully integrate your WhatsApp campaigns with HubSpot?
That's exactly what we explored in this session.
We take a look at everything that you need to know in order to deploy effective WhatsApp marketing strategies, and integrate it with your buyer journey in HubSpot. From technical requirements to innovative campaign strategies, to advanced campaign reporting - we discuss all that and more, to leverage WhatsApp for maximum impact. Check out more details about the event here https://events.hubspot.com/events/details/hubspot-new-delhi-presents-unlocking-whatsapp-marketing-with-hubspot-integrating-messaging-into-your-marketing-strategy/
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