THIS PRESENTATION IS ALL ABOUT HOW TO BECOME A CUSTOMER CENTRIC ORGANIZATION AND ALSO ITS EFFECT IN COMPANY.

1. JAPAIGURI GOVT. ENGG. COLLEGE
[DEPARTMENT OF MECHANICAL ENGINEERING]
PRESENTATION ON-
CUSTOMER CENTRIC
SYSTEM
PRESENTED BY-
BIDHAN CHANDRA DAS

2. INTRODUCTION
What makes the great companies so
great??
• It is definitely not only the product. The product can be
truly amazing, even a lifestyle changer, but that’s not
what makes a company great.
• It’s the service and experience the customer receives
when doing business with them. The companies that
get it are CUSTOMER CENTRIC.
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3. CUSTOMER CENTRIC SYSTEM
• Creating a positive consumer experience at
the point of sale and post-sale.
• A customer-centric approach can add value to
a company by enabling it to differentiate itself
from competitors who do not offer the same
experience.
• It does not promises only ‘friendly’ services
but also ‘helpful’ services.
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4. Why Customer-Centric System?
There is only one boss. The customer. And
he can fire everybody in the company from
the chairman on down, simply by spending
his money somewhere else.
-Sam Walton
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18. THANK YOU
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