Tamer has over 4 years of experience as a desktop support engineer and technical support professional with expertise in operating systems, hardware, networking, and IT security. He holds a Bachelor's degree in Computer Science as well as several technical certifications including CCNA Routing and Switching, CCNA Security, and MCSE Windows Server 2012. Tamer is seeking a new opportunity where he can apply his strong technical skills and customer service orientation.

1. Curriculum Vitae
TAMER
PERSONAL INFORMATION:
AREAOF OBJECTIVE:
Technical support professional offering extensive experience and thorough knowledge of
different operating systems, hardware, desktop peripherals, IT network systems and
firewalls.four years’ experience as a desktop support engineer for two organizations.
WORK EXPERIENCE:
 Company : Ministry of ofhealth - Location : Khartoum , Sudan
Date: December 2009 ToJun 2014
DutiesandResponsibilities :
 Installed configured and upgraded operating systems and software, using standard
business and administrative packages; modified specific applications for use in
operational departments.
 Installed, assembled and configured computers, monitor, network infrastructure
andperipherals such as printers, scanners and related hardware.
 Troubleshoot problems with computer systems, including troubleshooting hardware
and software, e-mail, network and peripheral equipment problems; made repairs and
corrections where required.
 Acted as a technical resource in assisting users to resolve problems with equipment
and data, staffed a centralized help desk to facilitate exchange of information and
advices.
EDUCATIONAND TRAINING:
1- Academic Qualifications:
 Bachelor of Science in Computer Science, June 2009.
2- Certifications:
 Cisco Certified Network Associate Routing and Switching (CCNA)December 2014
 Cisco Certified Network Associate SECURITY (CCNA SECURITY)January 2015
Father Name: Fakheraldeen Alhaj
Address and location: Saudi Arabia –ALRiyadh
Telephone number: 0598653820
Email address: tamo22222@gmail.com
Gender: male | Date of birth 25/2/1985
Nationality: Sudanese
Bilingual Languages: Arabic, English

2. 3- Professional Training :
Date: July – December 2014 Location: India
Institute: zoom technology
 Introduction to Hardware & Networking
 CCNA Routing and Switching
 MCSE Windows Server 2012
 Linux
 Firewall & Introduction to EHCE
 CCNA VOICE
 CCNA SECURITY
 CCNP Routing and Switching
 CCNP SECURITY
 ORACLE DATA BASE & DEVLOPER
 INSTALL& MANAGMENTSECUIRTY CAMERA
COMPUTERSKILLS:
Operating system skills
 Strong working knowledge of Windows XP, Windows 7, Windows 8.
 Strong working knowledge of PC and Apple Hardware.
 Good working knowledge of imaging technologies, virtual machines.
 Strong organizational, presentation, and customer service skills
 Installation, Configuration and Administrating of Windows servers 2012.
 Configuration of network servers DNS/DHCP /RAS/WDS/NAT/VPN.
 Backup and Restore.
 User Administration & Group Policy administration in Active Directory.
 Disk Partitions and Mounting File System and Quotas.
 Installation Redhat LINUX 5.0, 5.5, 6.0 & etc……
 Goodknowledge of Microsoft office tools.
Cisco Router & NetworkingSkills:
 Configuring Cisco Router and interfaces with IOS commands.
 Configuring different protocols like EIGRP, OSPF, route redistribution, IP Routing,
HDLC,PPP, STP, FrameRelay, Ether channel, HSRP, VRRP, GLBP.
 Configuring CISCO LAN/WAN Technologies.
 Configured and installed VOIP devices and IP Phones.
 Implementation knowledge of QoS and CAC.
 Created and managed VLAN’s to separate Voice and Data traffic on the LAN.
 Installed and configured Cisco Gateways/Gatekeepers using both MGCP and H323.

3. GENERAL SKILLS:
 Excellent customer service skills
 Handle high-pressure situations and deadlines.
 Confident, motivated flexible, and focused professional with plenty of initiative
and drive.
 Strong problem solving and diagnostic skills.
 Strong communication and interpersonal skills.
STRENGTHS:
 Self learning and hard working.
 Ability to multitask and stay calm under pressure.
 Worked in coordination with team members to decrease problems and complete
assigned projects.
WEAKNESSES:
Feel difficult to work with people who did not deliver what he promise in deadline
time.
REFERENCES:
Available on request