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Julie	
  Bowman	
  Kincaid	
  
1483 N. Jeaga Drive
Jupiter, FL 33458
Phone: (561) 748.9013 Cell: (561) 512.7464
Email: julie.kincaid@icloud.com
http://sites.google.com/site/juliekincaiditde/
Education	
  
Master	
  of	
  Science,	
  Education.	
  Concentration:	
  Instructional	
  Technology	
  and	
  Distance	
  Education	
  
Nova	
  Southeastern	
  University,	
  Fort	
  Lauderdale,	
  Florida.	
  GPA:	
  4.0	
  
	
  
B.S.	
  Psychology	
  
Nova	
  Southeastern	
  University,	
  Fort	
  Lauderdale,	
  Florida.	
  
	
  
Professional	
  Experience	
  
	
  
Florida	
  Atlantic	
  University	
  –	
  Division	
  of	
  Student	
  Affairs	
  
Director	
  for	
  Campus	
  Life	
  
Jupiter,	
  Florida	
  Campus	
  
April	
  2014	
  –	
  Present	
  
	
  
• Responsible	
  for	
  supervising	
  and	
  coordinating	
  the	
  student	
  services	
  and	
  campus	
  life	
  departments	
  
within	
  the	
  division	
  of	
  Student	
  Affairs	
  for	
  the	
  Northern	
  campuses.	
  Departments	
  consist	
  of	
  Dean	
  of	
  
Students,	
  Career	
  Development,	
  Health	
  and	
  Wellness,	
  Campus	
  Recreation,	
  Student	
  Union,	
  
Multicultural	
  Affairs,	
  Leadership	
  and	
  Service,	
  Student	
  Involvement	
  and	
  Student	
  Media.	
  
• Serve	
  as	
  Conduct	
  Officer	
  for	
  the	
  Northern	
  Campuses	
  including	
  the	
  Jupiter	
  and	
  Harbor	
  Branch	
  
Campuses	
  
• Directly	
  responsible	
  for	
  New	
  Student	
  Orientation	
  and	
  Student	
  Government	
  advising.	
  
• Serve	
  on	
  committees	
  both	
  internally	
  and	
  externally	
  as	
  assigned.	
  Represent	
  FAU	
  at	
  functions	
  and	
  
community	
  events.	
  
• Fiscal	
  manager	
  for	
  the	
  Northern	
  Campuses	
  Student	
  Affairs	
  budget.	
  	
  Generate	
  reports	
  and	
  analyze	
  
data	
  to	
  compile	
  annual	
  report.	
  	
  	
  
• Supervise	
  Student	
  Affairs	
  team	
  on	
  the	
  Northern	
  Campus.	
  
• Design	
  and	
  instruct	
  within	
  the	
  online	
  Leadership	
  Minor	
  program.	
  	
  Establish	
  learning	
  outcomes	
  for	
  
courses,	
  create	
  assessments	
  and	
  report	
  on	
  results.	
  	
  
• Serve	
  on	
  the	
  Student	
  Affairs	
  Leadership	
  Team	
  (SALT),	
  Campus	
  Leadership	
  Council	
  (CLC),	
  and	
  Vice	
  
President’s	
  Council	
  (VPC).	
  	
  Engaged	
  in	
  strategic	
  planning,	
  policy	
  drafting	
  and	
  revision,	
  as	
  well	
  as	
  
assessment	
  for	
  the	
  university,	
  division,	
  and	
  partner	
  campuses.	
  	
  
	
  
Nova	
  Southeastern	
  University	
  -­‐	
  College	
  of	
  Pharmacy	
  
Student	
  Services/Recruitment	
  Coordinator	
  Regional	
  Campus	
  
Palm	
  Beach	
  Gardens,	
  Florida	
  
February	
  2011	
  –	
  April	
  2014	
  
	
  
• Facilitate	
  all	
  functions	
  of	
  student	
  services	
  and	
  student	
  recruitment	
  for	
  the	
  professional	
  graduate	
  
program	
  on	
  the	
  regional	
  campus.	
  
• Plan	
  recruitment	
  events	
  including	
  onsite	
  open	
  house	
  events	
  and	
  travel	
  to	
  pre-­‐pharmacy	
  and	
  
career	
  day	
  events	
  at	
  colleges	
  within	
  the	
  southeast	
  region	
  of	
  the	
  United	
  States.	
  
• Serve	
  as	
  conduct	
  officer	
  for	
  the	
  campus.	
  	
  Maintain	
  records	
  on	
  academic	
  progress	
  and	
  recommend	
  
remedial	
  or	
  tutoring	
  services	
  as	
  needed	
  through	
  appreciative	
  advising	
  practices.	
  Provide	
  counsel	
  
on	
  ADA	
  accommodations.	
  	
  
• Liaison	
  with	
  the	
  Office	
  of	
  International	
  Students	
  and	
  Scholars	
  to	
  onboard	
  international	
  students	
  
and	
  create	
  programs	
  that	
  advocate	
  for	
  international	
  students.	
  
• Supervise	
  student	
  workers.	
  
• Maintain	
  student	
  records	
  via	
  web	
  based	
  applications	
  and	
  physical	
  files.	
  
• Facilitate	
  student	
  attestation	
  and	
  orientation	
  for	
  all	
  experiential	
  rotations	
  within	
  the	
  medical	
  
community.	
  
• Serve	
  as	
  advisor	
  for	
  student	
  activities	
  including	
  professional	
  organizations/fraternities,	
  student	
  
government,	
  and	
  fundraising	
  functions.	
  
• Oversee	
  all	
  aspects	
  of	
  new	
  student	
  orientation,	
  the	
  annual	
  Opening/White	
  Coat	
  Ceremony	
  for	
  all	
  
incoming	
  first	
  year	
  students,	
  Pinning	
  Ceremony	
  for	
  third	
  year	
  students,	
  and	
  the	
  Capstone/review	
  
week	
  for	
  all	
  graduating	
  fourth	
  year	
  students.	
  	
  Develop	
  an	
  online	
  orientation	
  option	
  for	
  distance	
  
learning	
  students.	
  
• Oversee	
  all	
  aspects	
  of	
  Career	
  Day	
  in	
  collaboration	
  with	
  community	
  partners	
  and	
  national	
  and	
  
international	
  constituents.	
  
• Manage	
  and	
  report	
  on	
  the	
  student	
  activity	
  fee,	
  student	
  services,	
  marketing,	
  and	
  recruitment	
  
budgets	
  for	
  the	
  regional	
  campus.	
  
	
  
Nova	
  Southeastern	
  University	
  -­‐	
  Enrollment	
  and	
  Student	
  Services	
  
Off-­‐site	
  Student	
  Financial	
  Services	
  Coordinator	
  
Palm	
  Beach	
  Gardens,	
  Florida	
  
July	
  2008	
  –	
  February	
  2011	
  
• Counseled	
  students,	
  parents,	
  and	
  general	
  public	
  regarding	
  issues	
  relating	
  to	
  financial	
  aid,	
  
registration,	
  and	
  the	
  functions	
  of	
  the	
  university	
  bursar	
  office.	
  
• Conducted	
  presentations	
  at	
  NSU/Student	
  Education	
  Center	
  open	
  houses	
  and	
  orientations	
  
regarding	
  Enrollment	
  and	
  Student	
  Services/financial	
  aid	
  procedures.	
  
• Reviewed	
  submitted	
  forms	
  for	
  accuracy	
  and	
  completion.	
  Reviewed	
  the	
  Banner	
  system	
  to	
  assist	
  
students	
  regarding	
  financial	
  aid,	
  registration	
  and	
  payment	
  and	
  fee	
  information,	
  and	
  attempted	
  to	
  
resolve	
  issues	
  pertaining	
  to	
  student	
  concerns.	
  
• Assisted	
  students	
  concerning	
  their	
  financial	
  aid	
  status.	
  Answered	
  inquiries	
  regarding	
  student	
  
account	
  activities.	
  Verified	
  registration	
  information	
  for	
  students.	
  
	
  
VIP	
  Properties	
  of	
  Distinction	
  	
  
Associate	
  Realtor/Office	
  Manager	
  
Tequesta,	
  Florida	
  
September	
  2005	
  –	
  July	
  2008	
  
Partnered	
  with	
  Broker	
  of	
  General	
  Real	
  Estate	
  Brokerage	
  Company	
  to	
  market	
  properties	
  within	
  a	
  dynamic	
  
luxury	
  Real	
  Estate	
  company.	
  Duties	
  included:	
  the	
  redesign	
  and	
  enhancement	
  of	
  company	
  website	
  to	
  
better	
  reflect	
  the	
  luxury	
  market,	
  newsletter	
  creation	
  and	
  management,	
  advertising,	
  and	
  database	
  
management.	
  Worked	
  day	
  to	
  day	
  directly	
  with	
  upscale	
  luxury	
  buyers	
  and	
  sellers	
  through	
  market	
  
reporting	
  and	
  showing	
  of	
  estates	
  to	
  prospective	
  buyers.	
  	
  Provided	
  management	
  and	
  sales	
  training	
  to	
  
associates	
  as	
  directed	
  by	
  broker.	
  
	
  
Countryside	
  Montessori	
  School	
  
Teaching	
  Assistant	
  &	
  Media	
  Specialist	
  
2000	
  to	
  2005	
  
Charlotte,	
  North	
  Carolina	
  
Assistant	
  lead	
  teacher	
  to	
  6	
  –	
  8	
  classroom.	
  	
  Served	
  as	
  Media	
  Center	
  Specialist	
  within	
  the	
  school	
  library	
  
facilitating	
  the	
  circulation	
  of	
  various	
  media.	
  Developed	
  a	
  technology	
  curriculum	
  for	
  the	
  school	
  with	
  
classes	
  offered	
  from	
  1st	
  –	
  8th	
  grade.	
  Conducted	
  a	
  weekly	
  story	
  hour	
  for	
  the	
  6-­‐8	
  year	
  classes	
  
	
  
 
The	
  Walt	
  Disney	
  Company	
  
Sales	
  Representative/Trainer	
  
Lake	
  Buena	
  Vista,	
  Florida	
  
1996	
  –	
  1999	
  
Part	
  of	
  the	
  Walt	
  Disney	
  resort	
  team	
  specialists	
  responsible	
  for	
  premium	
  reservation	
  sales	
  and	
  
implementation	
  of	
  concierge	
  level	
  guest	
  services	
  for	
  echelon	
  level	
  guests	
  and	
  special	
  group	
  members.	
  
Team	
  member	
  in	
  focus	
  groups	
  on	
  various	
  topics	
  such	
  as	
  customer	
  service	
  evaluations	
  sales	
  procedures	
  
and	
  participated	
  in	
  extensive	
  training	
  of	
  Disney’s	
  marketing	
  and	
  technical	
  genius	
  to	
  deliver	
  a	
  premium	
  
product	
  with	
  incredible	
  attention	
  to	
  detail.	
  
Completed	
  a	
  seven-­‐tiered	
  management	
  program	
  called	
  “pathfinders”.	
  	
  Served	
  as	
  trainer	
  for	
  pathfinder	
  
program,	
  upon	
  completion	
  of	
  training.	
  	
  
	
  
Pathfinder	
  Themes:	
  
§ Every	
  time	
  a	
  customer	
  comes	
  in	
  contact	
  with	
  your	
  company	
  you	
  have	
  an	
  
opportunity	
  to	
  create	
  value.	
  
§ That	
  it	
  is	
  important	
  to	
  be	
  ‘aggressively	
  friendly’.	
  
§ If	
  you	
  overlook	
  information	
  from	
  employees,	
  you	
  overlook	
  probably	
  the	
  most	
  
valuable	
  source	
  of	
  customer	
  information	
  that	
  you	
  have.	
  
§ The	
  two	
  most	
  common	
  by-­‐products	
  of	
  phenomenal	
  success	
  are	
  arrogance	
  and	
  
complacency.	
  
§ The	
  competition	
  is	
  anyone	
  the	
  customer	
  compares	
  you	
  with.	
  
	
  
Presentations/Teaching	
  
• Present workshops and training sessions on the mastery of Maxient case management system on behalf
of the office of the Dean of Students. 	
  
• Present Appreciative Advising conceptual model in a workshop to faculty, staff colleagues and advisors.
• Present various leadership seminars for faculty and staff professional development.
• Present lectures to students on topics such as conduct, Title IX, study skills, stress management,
diversity, time management, leadership, and e-professionalism.
• Presented to prospective students at various venues on all aspects of the Nova Southeastern University
doctorate of pharmacy program as well as careers in pharmacy. Presentations were held face to face,
online, and via webinar.
• Created online tutorials designed to streamline the admissions process by teaching incoming students
how to navigate the university website, complete admission requirements, and review e-professionalism
protocol training.
• Created an online transition program to introduce students to online and blended learning environments
within Blackboard.
• Created and currently instruct within an online Leadership course (LDR 2010) within Blackboard.
• Served on a paraprofessional collaborative team to create a comprehensive student employee orientation
hybrid (online and face to face) course designed to prepare student leaders and employees for
employment within the university.
• Created an online orientation course for incoming transfer students within Blackboard.
• Created an online Medical Terminology course for incoming Pharmacy students.
• Co-facilitated a hybrid (online and face to face) course, Introduction to Professionalism and Leadership,
for first year Pharmacy students.
• Advise and consult faculty on the use of universal design within online course development
Committee	
  Service	
  
	
  
• Student	
  Crisis	
  Awareness	
  Committee	
  (SCAC)	
  to	
  determine	
  best	
  practices	
  within	
  the	
  handling	
  of	
  
conduct	
  and	
  care	
  cases	
  for	
  students.	
  	
  Serve	
  as	
  Dean	
  of	
  Students	
  trainer	
  on	
  the	
  functionality	
  and	
  
use	
  of	
  case	
  management	
  system,	
  Maxient.	
  
• Serve	
  within	
  the	
  collaborative	
  academic	
  and	
  student	
  affairs	
  Need	
  Help	
  Just	
  Ask	
  committee	
  to	
  
develop	
  a	
  transition	
  program	
  for	
  new	
  students	
  to	
  assist	
  and	
  welcome	
  students	
  to	
  the	
  campus	
  
culture	
  by	
  introducing	
  students	
  to	
  resources	
  to	
  help	
  them	
  succeed.	
  
• Serve	
  on	
  the	
  paraprofessional	
  employment	
  committee	
  to	
  create	
  an	
  online	
  new	
  student	
  employee	
  
program	
  that	
  provides	
  a	
  comprehensive	
  orientation	
  and	
  supervision	
  program	
  infusing	
  the	
  Iowa	
  
GROW	
  (Guided	
  Reflection	
  on	
  Work)	
  program	
  into	
  the	
  employee	
  review	
  process	
  to	
  highlight	
  the	
  
relevance	
  of	
  work	
  experience	
  to	
  the	
  academic	
  setting.	
  
• Serve	
  on	
  the	
  Teaching	
  with	
  Technology	
  Showcase	
  committee	
  to	
  provide	
  ongoing	
  technology	
  
support	
  to	
  faculty,	
  staff	
  and	
  students	
  to	
  enhance	
  online	
  and	
  technology	
  based	
  content.	
  
• Served	
  on	
  student	
  progress	
  committee	
  within	
  the	
  college	
  of	
  pharmacy	
  at	
  NSU	
  to	
  advocate	
  for	
  
students	
  that	
  have	
  been	
  called	
  before	
  the	
  committee	
  due	
  to	
  academic	
  or	
  professional	
  misconduct.	
  
• Capital	
  Improvement	
  Trust	
  Fund	
  (CITF)	
  Advisory	
  Committee	
  
• Healthy	
  Campus	
  20/20	
  
• Serve	
  on	
  the	
  Campus	
  Leadership	
  Council	
  for	
  the	
  partner	
  campus	
  to	
  align	
  with	
  and	
  collaborate	
  with	
  
all	
  stakeholders	
  within	
  the	
  partner	
  campus	
  setting.	
  
• Served	
  on	
  the	
  Site	
  Review	
  Committee	
  for	
  accreditation	
  review	
  for	
  the	
  Counseling	
  and	
  
Psychological	
  Services	
  team	
  with	
  the	
  International	
  Association	
  of	
  Counseling	
  Services	
  (IACS)	
  
• Northern	
  Palm	
  Beaches	
  Chamber	
  of	
  Commerce	
  Education	
  and	
  Life	
  Science	
  Committee	
  –Co-­‐Chair	
  
• Chaired	
  and	
  served	
  on	
  several	
  hiring	
  committees	
  for	
  various	
  positions	
  within	
  the	
  broad	
  university	
  
community.	
  	
  
• Served	
  on	
  awards	
  committee	
  within	
  the	
  college	
  of	
  pharmacy	
  at	
  NSU	
  to	
  assist	
  in	
  the	
  selection	
  of	
  
awards	
  presented	
  to	
  students	
  within	
  the	
  course	
  of	
  the	
  academic	
  year.	
  Nominate	
  and	
  review	
  all	
  
nominations	
  to	
  vote	
  on	
  award	
  recipients.	
  
• Served	
  as	
  non-­‐voting	
  member	
  of	
  the	
  admissions	
  committee	
  to	
  insure	
  that	
  all	
  applicant	
  
information	
  presented	
  for	
  each	
  candidate	
  was	
  accurate	
  and	
  organized.	
  
	
  
	
  
Publications	
  
Doey,	
  K.,	
  and	
  Kincaid,	
  J.	
  Educating	
  the	
  millennial	
  student:	
  What	
  is	
  the	
  perfect	
  blend?	
  Distance	
  Learning	
  for	
  
Educators,	
  Trainers,	
  and	
  Leaders.	
  2012;	
  9(2):	
  11	
  
	
  
Technical/Computer	
  and	
  Cloud	
  Based	
  Application	
  Skills	
  
	
  
Microsoft	
  Office	
  
Maxient	
  
Banner	
  System	
  
Workday	
  
Kronos	
  
Ariba	
  
Blackboard	
  
Adobe	
  
	
  
Professional	
  Memberships	
  
• Academic	
  
§ Alpha	
  Chi-­‐National	
  Honor	
  Scholarship	
  Society	
  
§ Psi	
  Chi-­‐Psychology	
  Honor	
  Society	
  
§ Kappa	
  Delta	
  Pi-­‐National	
  Education	
  Honor	
  Society	
  
§ Golden	
  Key	
  International	
  Honor	
  Society	
  
• Professional	
  
§ Association	
  for	
  Educational	
  Communications	
  and	
  Technology	
  (AECT)	
  
§ Student	
  Affairs	
  Administrators	
  in	
  Higher	
  Education	
  (NASPA)	
  	
  
§ Association	
  on	
  Higher	
  Education	
  and	
  Disability	
  (AHEAD)	
  
§ Advisory	
  Board	
  member	
  –	
  Innovision	
  Education	
  Group	
  
References	
  available	
  upon	
  request.	
  

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JBK CV-11-15

  • 1. Julie  Bowman  Kincaid   1483 N. Jeaga Drive Jupiter, FL 33458 Phone: (561) 748.9013 Cell: (561) 512.7464 Email: julie.kincaid@icloud.com http://sites.google.com/site/juliekincaiditde/ Education   Master  of  Science,  Education.  Concentration:  Instructional  Technology  and  Distance  Education   Nova  Southeastern  University,  Fort  Lauderdale,  Florida.  GPA:  4.0     B.S.  Psychology   Nova  Southeastern  University,  Fort  Lauderdale,  Florida.     Professional  Experience     Florida  Atlantic  University  –  Division  of  Student  Affairs   Director  for  Campus  Life   Jupiter,  Florida  Campus   April  2014  –  Present     • Responsible  for  supervising  and  coordinating  the  student  services  and  campus  life  departments   within  the  division  of  Student  Affairs  for  the  Northern  campuses.  Departments  consist  of  Dean  of   Students,  Career  Development,  Health  and  Wellness,  Campus  Recreation,  Student  Union,   Multicultural  Affairs,  Leadership  and  Service,  Student  Involvement  and  Student  Media.   • Serve  as  Conduct  Officer  for  the  Northern  Campuses  including  the  Jupiter  and  Harbor  Branch   Campuses   • Directly  responsible  for  New  Student  Orientation  and  Student  Government  advising.   • Serve  on  committees  both  internally  and  externally  as  assigned.  Represent  FAU  at  functions  and   community  events.   • Fiscal  manager  for  the  Northern  Campuses  Student  Affairs  budget.    Generate  reports  and  analyze   data  to  compile  annual  report.       • Supervise  Student  Affairs  team  on  the  Northern  Campus.   • Design  and  instruct  within  the  online  Leadership  Minor  program.    Establish  learning  outcomes  for   courses,  create  assessments  and  report  on  results.     • Serve  on  the  Student  Affairs  Leadership  Team  (SALT),  Campus  Leadership  Council  (CLC),  and  Vice   President’s  Council  (VPC).    Engaged  in  strategic  planning,  policy  drafting  and  revision,  as  well  as   assessment  for  the  university,  division,  and  partner  campuses.       Nova  Southeastern  University  -­‐  College  of  Pharmacy   Student  Services/Recruitment  Coordinator  Regional  Campus   Palm  Beach  Gardens,  Florida   February  2011  –  April  2014     • Facilitate  all  functions  of  student  services  and  student  recruitment  for  the  professional  graduate   program  on  the  regional  campus.   • Plan  recruitment  events  including  onsite  open  house  events  and  travel  to  pre-­‐pharmacy  and   career  day  events  at  colleges  within  the  southeast  region  of  the  United  States.   • Serve  as  conduct  officer  for  the  campus.    Maintain  records  on  academic  progress  and  recommend   remedial  or  tutoring  services  as  needed  through  appreciative  advising  practices.  Provide  counsel   on  ADA  accommodations.    
  • 2. • Liaison  with  the  Office  of  International  Students  and  Scholars  to  onboard  international  students   and  create  programs  that  advocate  for  international  students.   • Supervise  student  workers.   • Maintain  student  records  via  web  based  applications  and  physical  files.   • Facilitate  student  attestation  and  orientation  for  all  experiential  rotations  within  the  medical   community.   • Serve  as  advisor  for  student  activities  including  professional  organizations/fraternities,  student   government,  and  fundraising  functions.   • Oversee  all  aspects  of  new  student  orientation,  the  annual  Opening/White  Coat  Ceremony  for  all   incoming  first  year  students,  Pinning  Ceremony  for  third  year  students,  and  the  Capstone/review   week  for  all  graduating  fourth  year  students.    Develop  an  online  orientation  option  for  distance   learning  students.   • Oversee  all  aspects  of  Career  Day  in  collaboration  with  community  partners  and  national  and   international  constituents.   • Manage  and  report  on  the  student  activity  fee,  student  services,  marketing,  and  recruitment   budgets  for  the  regional  campus.     Nova  Southeastern  University  -­‐  Enrollment  and  Student  Services   Off-­‐site  Student  Financial  Services  Coordinator   Palm  Beach  Gardens,  Florida   July  2008  –  February  2011   • Counseled  students,  parents,  and  general  public  regarding  issues  relating  to  financial  aid,   registration,  and  the  functions  of  the  university  bursar  office.   • Conducted  presentations  at  NSU/Student  Education  Center  open  houses  and  orientations   regarding  Enrollment  and  Student  Services/financial  aid  procedures.   • Reviewed  submitted  forms  for  accuracy  and  completion.  Reviewed  the  Banner  system  to  assist   students  regarding  financial  aid,  registration  and  payment  and  fee  information,  and  attempted  to   resolve  issues  pertaining  to  student  concerns.   • Assisted  students  concerning  their  financial  aid  status.  Answered  inquiries  regarding  student   account  activities.  Verified  registration  information  for  students.     VIP  Properties  of  Distinction     Associate  Realtor/Office  Manager   Tequesta,  Florida   September  2005  –  July  2008   Partnered  with  Broker  of  General  Real  Estate  Brokerage  Company  to  market  properties  within  a  dynamic   luxury  Real  Estate  company.  Duties  included:  the  redesign  and  enhancement  of  company  website  to   better  reflect  the  luxury  market,  newsletter  creation  and  management,  advertising,  and  database   management.  Worked  day  to  day  directly  with  upscale  luxury  buyers  and  sellers  through  market   reporting  and  showing  of  estates  to  prospective  buyers.    Provided  management  and  sales  training  to   associates  as  directed  by  broker.     Countryside  Montessori  School   Teaching  Assistant  &  Media  Specialist   2000  to  2005   Charlotte,  North  Carolina   Assistant  lead  teacher  to  6  –  8  classroom.    Served  as  Media  Center  Specialist  within  the  school  library   facilitating  the  circulation  of  various  media.  Developed  a  technology  curriculum  for  the  school  with   classes  offered  from  1st  –  8th  grade.  Conducted  a  weekly  story  hour  for  the  6-­‐8  year  classes    
  • 3.   The  Walt  Disney  Company   Sales  Representative/Trainer   Lake  Buena  Vista,  Florida   1996  –  1999   Part  of  the  Walt  Disney  resort  team  specialists  responsible  for  premium  reservation  sales  and   implementation  of  concierge  level  guest  services  for  echelon  level  guests  and  special  group  members.   Team  member  in  focus  groups  on  various  topics  such  as  customer  service  evaluations  sales  procedures   and  participated  in  extensive  training  of  Disney’s  marketing  and  technical  genius  to  deliver  a  premium   product  with  incredible  attention  to  detail.   Completed  a  seven-­‐tiered  management  program  called  “pathfinders”.    Served  as  trainer  for  pathfinder   program,  upon  completion  of  training.       Pathfinder  Themes:   § Every  time  a  customer  comes  in  contact  with  your  company  you  have  an   opportunity  to  create  value.   § That  it  is  important  to  be  ‘aggressively  friendly’.   § If  you  overlook  information  from  employees,  you  overlook  probably  the  most   valuable  source  of  customer  information  that  you  have.   § The  two  most  common  by-­‐products  of  phenomenal  success  are  arrogance  and   complacency.   § The  competition  is  anyone  the  customer  compares  you  with.     Presentations/Teaching   • Present workshops and training sessions on the mastery of Maxient case management system on behalf of the office of the Dean of Students.   • Present Appreciative Advising conceptual model in a workshop to faculty, staff colleagues and advisors. • Present various leadership seminars for faculty and staff professional development. • Present lectures to students on topics such as conduct, Title IX, study skills, stress management, diversity, time management, leadership, and e-professionalism. • Presented to prospective students at various venues on all aspects of the Nova Southeastern University doctorate of pharmacy program as well as careers in pharmacy. Presentations were held face to face, online, and via webinar. • Created online tutorials designed to streamline the admissions process by teaching incoming students how to navigate the university website, complete admission requirements, and review e-professionalism protocol training. • Created an online transition program to introduce students to online and blended learning environments within Blackboard. • Created and currently instruct within an online Leadership course (LDR 2010) within Blackboard. • Served on a paraprofessional collaborative team to create a comprehensive student employee orientation hybrid (online and face to face) course designed to prepare student leaders and employees for employment within the university. • Created an online orientation course for incoming transfer students within Blackboard. • Created an online Medical Terminology course for incoming Pharmacy students. • Co-facilitated a hybrid (online and face to face) course, Introduction to Professionalism and Leadership, for first year Pharmacy students. • Advise and consult faculty on the use of universal design within online course development Committee  Service    
  • 4. • Student  Crisis  Awareness  Committee  (SCAC)  to  determine  best  practices  within  the  handling  of   conduct  and  care  cases  for  students.    Serve  as  Dean  of  Students  trainer  on  the  functionality  and   use  of  case  management  system,  Maxient.   • Serve  within  the  collaborative  academic  and  student  affairs  Need  Help  Just  Ask  committee  to   develop  a  transition  program  for  new  students  to  assist  and  welcome  students  to  the  campus   culture  by  introducing  students  to  resources  to  help  them  succeed.   • Serve  on  the  paraprofessional  employment  committee  to  create  an  online  new  student  employee   program  that  provides  a  comprehensive  orientation  and  supervision  program  infusing  the  Iowa   GROW  (Guided  Reflection  on  Work)  program  into  the  employee  review  process  to  highlight  the   relevance  of  work  experience  to  the  academic  setting.   • Serve  on  the  Teaching  with  Technology  Showcase  committee  to  provide  ongoing  technology   support  to  faculty,  staff  and  students  to  enhance  online  and  technology  based  content.   • Served  on  student  progress  committee  within  the  college  of  pharmacy  at  NSU  to  advocate  for   students  that  have  been  called  before  the  committee  due  to  academic  or  professional  misconduct.   • Capital  Improvement  Trust  Fund  (CITF)  Advisory  Committee   • Healthy  Campus  20/20   • Serve  on  the  Campus  Leadership  Council  for  the  partner  campus  to  align  with  and  collaborate  with   all  stakeholders  within  the  partner  campus  setting.   • Served  on  the  Site  Review  Committee  for  accreditation  review  for  the  Counseling  and   Psychological  Services  team  with  the  International  Association  of  Counseling  Services  (IACS)   • Northern  Palm  Beaches  Chamber  of  Commerce  Education  and  Life  Science  Committee  –Co-­‐Chair   • Chaired  and  served  on  several  hiring  committees  for  various  positions  within  the  broad  university   community.     • Served  on  awards  committee  within  the  college  of  pharmacy  at  NSU  to  assist  in  the  selection  of   awards  presented  to  students  within  the  course  of  the  academic  year.  Nominate  and  review  all   nominations  to  vote  on  award  recipients.   • Served  as  non-­‐voting  member  of  the  admissions  committee  to  insure  that  all  applicant   information  presented  for  each  candidate  was  accurate  and  organized.       Publications   Doey,  K.,  and  Kincaid,  J.  Educating  the  millennial  student:  What  is  the  perfect  blend?  Distance  Learning  for   Educators,  Trainers,  and  Leaders.  2012;  9(2):  11     Technical/Computer  and  Cloud  Based  Application  Skills     Microsoft  Office   Maxient   Banner  System   Workday   Kronos   Ariba   Blackboard   Adobe     Professional  Memberships   • Academic   § Alpha  Chi-­‐National  Honor  Scholarship  Society   § Psi  Chi-­‐Psychology  Honor  Society   § Kappa  Delta  Pi-­‐National  Education  Honor  Society  
  • 5. § Golden  Key  International  Honor  Society   • Professional   § Association  for  Educational  Communications  and  Technology  (AECT)   § Student  Affairs  Administrators  in  Higher  Education  (NASPA)     § Association  on  Higher  Education  and  Disability  (AHEAD)   § Advisory  Board  member  –  Innovision  Education  Group   References  available  upon  request.