CULTURE SCAN FOR CROSSCULTURAL MANAGEMENT © M.E. Phillips, Ph.D., Pepperdine University, N.A. Boyacigiller, Ph.D., San José State University, & G.L. Rossy, California State University Northridge, 2002 FREE WILL • Control Can environment be controlled? Is behavior controlled by self, social norms, rules, or by whims of others? Is harmony important? Can circumstances change? how? • Uncertainty avoidance How much do people strive to limit uncertainty in their lives? How important are rules and procedures? Control ● Technical domination ● Based on standards; state of art knowledge ● In harmony with other “life forms” Change ● Does occur, but can be studied & understood ● Can learn Low Uncertainty Avoidance ● Uncertainty is recognized ● Change scares individuals ● Trust and morality are key Control ● Harmony with surrounding environment very important High Uncertainty Avoidance ● Each person has a rightful and protected place in the social order, that the actions of authorities should not be challenged or questioned, that hierarchy and inequality are appropriate and beneficial. SOURCES OF TRUTH • Origins of truth Where do people go for directions/answers? Who do they go to? • Universalism What can be questioned and what can’t? Are rules situationspecific or generally applied? Is context important when judging right/wrong? Origins of Truth ● Experts for truth ● Investigative culture ● Information is freely available Universalism ● Everything can be questioned ● Common law puts emphasis into situationspecific rules ● (Context in judging right/wrong?) Universalism ● Willing to follow office regulation and work guidelines made by the owner. ● Employees do not want to challenge their senior workers or supervisors and just want to obey the decisions or orders their superiors make; order of rank is strongly anchored. TIME • Is attention paid to past? present? future? Which is most important? • Do people do many things at once? one thing at a time? ● Time is money ● Past is in the past, live in the present, must seize the future ● Monochronic society (1 thing at a time) ● Hate wasting time ● Protecting freedom is a priority ● Individuals are prompt and frown upon tardiness ● Worried about the future. ● High levels of anxiety and are highly resistant to change develop many rules to control social behaviors. ● Time is fluid. ● Punctuality is important, but allow 30 minutes of leeway. • How are priorities set? • What is considered “prompt”? ● Respect for others’ busy schedules. ● Monochronic society (1 thing at a time). HUMAN NATURE • Are others viewed as individuals or as members of a homogeneous group? • What are expectations about other people? are they positive? Can “good” people change? are they negative? Can “bad” people change? • How are strangers treated? ● Individuals are seen as part of the whole group/melting pot .