1. CSSRCSSR
Care e r Succe ss StandardsCare e r Succe ss Standards
RatingRating

2. What are the Characteristics of a Five StarWhat are the Characteristics of a Five Star
Resort?Resort?
* Professionalism of its staff: The people who run theProfessionalism of its staff: The people who run the
resort and work there.resort and work there.
* QUALITYQUALITY of theof the ACCOMADATIONSACCOMADATIONS andand OTHEROTHER
FACILITIESFACILITIES at the hotel.at the hotel. NO PACIFYINGNO PACIFYING -- PACIFERSPACIFERS
ARE FOR BABIESARE FOR BABIES
* TheThe FOODFOOD is also a major part of the vacationis also a major part of the vacation
experience.experience.
* All agree--a resort that has aAll agree--a resort that has a A SENSE OF PLACEA SENSE OF PLACE
(BELONGING)(BELONGING) reflects thereflects the CULTURECULTURE where it iswhere it is
located, is of utmost importance.located, is of utmost importance.
http://www.luxist.com/2010/01/12/what-are-the-http://www.luxist.com/2010/01/12/what-are-the-
characteristics-of-a-five-star-resort/

3. OverviewOverview
Description of what the CSSRDescription of what the CSSR
System is and what it entails.System is and what it entails.
The problems that surface when weThe problems that surface when we
misuse the system.misuse the system.
The solutions to resolve the problemsThe solutions to resolve the problems
that surface from misuse of thethat surface from misuse of the
system.system.

4. Superheroes turn into villains (badSuperheroes turn into villains (bad
character) when they misuse theircharacter) when they misuse their
POWERSPOWERS!

5. What is the CSSR system?What is the CSSR system?
 Career Success Standards Rating SystemCareer Success Standards Rating System
 Student Employability Rating SystemStudent Employability Rating System
 Weekly Evaluation System ranging from 1-5Weekly Evaluation System ranging from 1-5
 Qualitative Rating System (NOT QUANTITAVEQualitative Rating System (NOT QUANTITAVE)

6. Performance ExpectationsPerformance Expectations
1 = Consistently does not meet performance1 = Consistently does not meet performance
expectationsexpectations
2 = Frequently does not meet performance2 = Frequently does not meet performance
expectationsexpectations
3 = Meets performance expectations3 = Meets performance expectations
4 = Frequently exceeds performance4 = Frequently exceeds performance
expectationsexpectations
5 = Consistently exceeds performance5 = Consistently exceeds performance
expectationsexpectations

7. POP QUIZPOP QUIZ
POP QUIZ – WCPIIMCIPOP QUIZ – WCPIIMCI
MEETS EXPECTATION = ? (BASICMEETS EXPECTATION = ? (BASIC
EMPLOYABILITY)EMPLOYABILITY)
UNSATISFACTORY = ?UNSATISFACTORY = ?
OUTSTANDING = ?OUTSTANDING = ?
NEEDS IMPROVEMENT= ?NEEDS IMPROVEMENT= ?
EXCEEDS EXPECTATION = ?EXCEEDS EXPECTATION = ?

8. ScoresScores
Representative of behavior & effortRepresentative of behavior & effort
Reflective ofReflective of OUROUR effectiveness or lackeffectiveness or lack
thereofthereof
Tools to promote improvement, notTools to promote improvement, not
punishmentpunishment

9. WE CANNOT AFFORD TO IDENTIFY AWE CANNOT AFFORD TO IDENTIFY A
BEHAVIOR PROBLEM, AND NOTBEHAVIOR PROBLEM, AND NOT
SUPPLY A SOLUTION TO THESUPPLY A SOLUTION TO THE
PROBLEMPROBLEM
1 + 1 = ?1 + 1 = ?
We canWe can ALLALL easily solve this problemeasily solve this problem
because we ALREADY LEARNED THISbecause we ALREADY LEARNED THIS
LESSONLESSON

10. In some circumstances we must provideIn some circumstances we must provide
OUROUR students with the solution throughstudents with the solution through OUROUR
WORDSWORDS andand ACTIONSACTIONS
Provide ANSWERS to the trials and testsProvide ANSWERS to the trials and tests
If we do not , we set anIf we do not , we set an UNREALISTICUNREALISTIC
performance expectation on the centerperformance expectation on the center
Does your boss clearly state her/hisDoes your boss clearly state her/his
expectations for you?expectations for you?

11. ProblemsProblems
Behavior patterns are not identities, theyBehavior patterns are not identities, they
areare personalitiespersonalities
Scoring behavior as a “2” for one incidentScoring behavior as a “2” for one incident
Promoting punishment , not improvementPromoting punishment , not improvement
If we warn a student SEVERAL times,If we warn a student SEVERAL times,
then these are incidents that lead up tothen these are incidents that lead up to
the “2”the “2”

12. SolutionsSolutions
Concise communicationConcise communication
US:US: WEWE are going to score you according toare going to score you according to
THETHE
behavior and effort displayed. You gavebehavior and effort displayed. You gave
yourselfyourself
this score. Do you understand what we’rethis score. Do you understand what we’re
saying tosaying to
you?you?
Students: Yes.Students: Yes.
US: Ok, here’s how you can improve yourUS: Ok, here’s how you can improve your

13. Alternative Solutions – P&SAlternative Solutions – P&S
Personal Growth & Development (Ms.Personal Growth & Development (Ms.
Brown)Brown)
Anger Management (Ms. Fox)Anger Management (Ms. Fox)
Mental Consultation (Ms. DePratt)Mental Consultation (Ms. DePratt)
Healthy Relationships (Mr. Cage)Healthy Relationships (Mr. Cage)
Guardian Angels (Ms. Grangent)Guardian Angels (Ms. Grangent)
LGBT (Ms. Grangent)LGBT (Ms. Grangent)
Men’s Group (Mr. Conner & Mr. Cage)Men’s Group (Mr. Conner & Mr. Cage)
Prayer – Everyday By EveryonePrayer – Everyday By Everyone