The document discusses new ways to engage patients through open notes and social media. It describes initial findings from the OpenNotes project that showed patients found value in reading clinical notes. It also outlines how patients use social media to find health information and connect with others. The document argues that healthcare providers can leverage these technologies and concepts to reduce information asymmetry, educate patients, and learn from them to provide more engaging and effective care.

1. Engaging Patients in New Ways:
From OpenNotes to Social Media
Bradley H Crotty, MD, MPH, FACP
Division of Clinical Informatics
Beth Israel Deaconess Medical Center
AMDIS Fall Symposium
9/30/2013

3. Current Challenges
• Information Asymmetry
• Integration
• Reinforcement

4. Two Possibilities
• OpenNotes – Sharing Clinicians’ Notes With Patients
• Social Media – Connecting with Patients

5. • Does OpenNotes help patients become more engaged in their care?
• Is OpenNotes the straw that breaks the doctor’s back?
• After 1 year, will patients and doctors want to continue?

8. OpenNotes Timeline
2010 2011 2012 2013
OpenNotes
Demonstration
PCPs at BIDMC, Geisinger,
Harborview (UW)
Implementation
Survey
Survey
FocusGroups
Analysis
Data Collection
PolicyDevelopment

9. Among Patients with Notes (visits)
• 84% of BIDMC patients opened at least one of their
notes
• 82% GHS patients opened at least one note
• 47% of HMC patients opened at least one note
• 20-42% of patients reported sharing notes with others

10. Reports from Patients Post Intervention
• 70-72% of patients across the 3 sites reported taking
better care of themselves
• 77-85% reported better understanding of their health and
medical conditions
• 76-84% reported remembering the plan for their care
better
• 69-80% felt better prepared for visits
• 77-87% felt more in control of their care

11. Reports from Patients Post Intervention
• AND…
among those taking medications, 60-78% reported
“doing better with taking my medications as prescribed.”

12. Reports from Patients Post intervention
• 26-36% had privacy concerns
• Few patients said reading notes made them
• Worried (5-8%)
• Confused (2-8%)
• Offended (1-2%)

13. PCPs’ Main Concerns
OpenNotes impact on patients
Pre -intervention %
BIDMC / GHS / HMC
Post-intervention %
BIDMC / GHS / HMC
PCPs think patients who
read their notes will:
Find notes more
confusing than helpful
Worry more
Feel offended
48 / 54 / 43
50 / 58 / 45
33 / 8 / 29
13 / 21 / 12
15 / 42 / 12
18 / 8 / 2

14. PCPs’ Main Concerns
OpenNotes impact on workflow
Pre-intervention
%
BIDMC / GHS / HMC
Post-intervention
%
BIDMC / GHS / HMC
Visits significantly longer
More time addressing
patient questions outside
of visits
More time
writing/editing/
dictating notes
…and the volume of electronic messages from patients did not change
23 / 32 / 21
49 / 45 / 34
46 / 36 / 34
3 / 5 / 0
8 / 0 / 0
21 / 14 / 0

15. Weeks after my visit, I thought, "Wasn't I supposed to look into
something?“ I went online immediately. Good thing! It was a precancerous
skin lesion my doctor wanted removed (I did).
In his notes, the doctor called me "mildly obese." This prompted immediate
enrollment in Weight Watchers and daily exercise. I didn't think I had gained
that much weight. I’m determined to reverse that comment by my next
check-up.
If this had been available years ago I would have had my breast cancer
diagnosed earlier. A previous doctor wrote in my chart and marked the exact
area but never informed me. This potentially could save lives.
It really is much easier to show my family who are also my caregivers the
information in the notes than to try and explain myself. I find the notes more
accurate than my recollections, and they allow my family to understand what
is actually going on with my health, not just what my memory decides to
store.
Patients’ Comments

16. Implementation & Policies
• For Consideration
• Types of Notes
• Exclusion of Patients, Specific Notes
• Inclusion of Additional Specialties, Clinics
• Pediatric Patients
• Feedback

17. Bruce Eric Kaplan. They New Yorker. 6/8/2009. Licensed through Condé Nast.

18. Social Support and Integration Have
Previously Been Linked to Better Health
• Instrumental
• Information
• Appraisal
• Emotional
• (Negative)

19. Patients Use Social Media to Find Health
Information
•80% of internet users look online for health information
Fox, Samantha. The Social Life of Health Information. Pew Research Center, 2011.

21. Patients Use Social Media to Find Health
Information
•80% of internet users look online for health information
•34% have read individual commentary or experience
about health or medical issues on a website or blog
Fox, Samantha. The Social Life of Health Information. Pew Research Center, 2011.

22. Patients Use Social Media to Find Health
Information
•80% of internet users look online for health information
•34% have read individual commentary or experience
about health or medical issues on a website or blog
•24% have consulted online reviews of drugs or medical
treatment
Fox, Samantha. The Social Life of Health Information. Pew Research Center, 2011.

23. Lo, B. & Parham, L., 2010. The Journal of Law, Medicine & Ethics

24. Patients Use Social Media to Find Health
Information
•80% of internet users look online for health information
•34% have read individual commentary or experience
about health or medical issues on a website or blog
•24% have consulted online reviews of drugs or medical
treatment
•23% follow friends’ health experiences online
Fox, Samantha. The Social Life of Health Information. Pew Research Center, 2011.

25. Patients Use Social Media to Find Health
Information
•80% of internet users look online for health information
•34% have read individual commentary or experience
about health or medical issues on a website or blog
•24% have consulted online reviews of drugs or medical
treatment
•23% follow friends’ health experiences online
•18% have gone online to find others with similar health
concerns
Fox, Samantha. The Social Life of Health Information. Pew Research Center, 2011.

26. Social Networking Communities Can
Provide Support to Patients
PatientsLikeMe
•Social network for
healthcare
•Tracks treatments,
patient outcomes
•Research
Community
http://www.patientslikeme.com

27. Idriss, S., Kvedar, J. & Watson, A., 2009. Archives of Dermatology.
I have made friends through the
online group that I now
communicate with outside of the
support group, and with whom I feel
comfortable discussing personal
situations and health. This has
allowed me to gain and give more
one-on-one support.

28. Patients Use Social Media to Find Health
Information
•80% of internet users look online for health information
•34% have read individual commentary or experience
about health or medical issues on a website or blog
•24% have consulted online reviews of drugs or medical
treatment
•23% follow friends’ health experiences online
•18% have gone online to find others with similar health
concerns
•9% have started or joined a health-related group
Fox, Samantha. The Social Life of Health Information. Pew Research Center, 2011.

29. Behavior Change With Social Media
http://www.stickk.com
Bryan, G., Karlan, D. & Nelson, S., 2010. Annual Review of Economics

30. Behavior Change With Social Media
http://www.fitbit.com

31. Health Teams Are Engaging With Patients
•Share and/or spread reliable information

32. Medical Practices & Institutions Adopt
Twitter for Patient Education
http://www.twitter.com

33. Medical Practices & Institutions Adopt
Social Platforms to Curate Information
https://www.facebook.com/KidsPlusPediatrics

34. Medical Practices & Institutions Adopt
Social Platforms to Curate Information

35. •Share and/or spread reliable information
•Advertising
Health Teams Are Engaging With Patients

36. We Also Can ‘Advertise’…

37. •Share and/or spread reliable information
•Advertising
•Learning from patients
Health Teams Are Engaging With Patients

38. Weitzman, E.R. et al., 2011. PLoS ONE
Learning With Our Patients: TuDiabetes.org

39. •Share and/or spread reliable information
•Advertising
•Learning from patients
•Connecting with patients
Health Teams Are Engaging With Patients

40. Hawn, C., 2009. Health Affairs.

42. Wang CJ. 2012. JAMA

43. Summary
“The patient is the most underused member
of the care team” Warner Slack
• We can leverage new technologies to extend our reach.
• OpenNotes is an example of technology to reduce information
asymmetry and engage patients, relatively passive.
• Social Media may have applications for population management,
public health promotion.
• Concepts raised by social media may have broader implications in
health IT and health system / practice management.

44. Bradley Crotty MD MPH
330 Brookline Avenue
Boston, MA 02215
617-278-8170; bcrotty@bidmc.harvard.edu
Bradley Crotty MD MPH
330 Brookline Avenue
Boston, MA 02215
617-278-8170; bcrotty@bidmc.harvard.edu