Time, talent and technology are required to create and maintain a responsive commerce environment. Tap into these assets through CrossView Hosting and Managed Services to increase your agility, lower costs, engage customers more deeply and, ultimately, create competitive advantage. To learn more visit: http://www.crossview.com

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Strategy + Technology + Services
Managed Services
by CrossView

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Agenda
1 Key Business Drivers
2 Why CrossView

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A 360 degree view of commerce

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Better allocate talent and skills
Resource Management
Opportunity
• Organizations that were migrating
from managing their own
infrastructure with Managed
Services found they could reduce
their total IT infrastructure costs by
24%”. - IDC
• Managed services provide access
to resources, staff, capacity, and
industry knowledge and expertise
Solution
• Resources needed to design build
and maintain a commerce solution
end to end
• Ability to assign resources as
needed
• Project management
• SolutionsArchitects
• Developers
• DBAAdministrators
• ApplicationAdministrators
• Designers
• UIX Developers
• Business Experts

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Expanding to new markets
Scalability
Opportunity
• Improved business productivity enables organizations to grow
• Scalable businesses are more profitable and more responsive to customers
• Being able to grow your brand or move into new markets quickly is essential
• Retailers must be able to serve customers efficient during peak periods
• Global e-commerce sales top 1.2 Trillion
Solution
• Global footprint – Data center
• Understand regional requirements
• Global standards and methodologies

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Improve responsiveness to customers and market change
Operational Efficiency
Opportunity
• Firms need to ensure that their
talent is focused on core areas of
business while optimizing
productivity
• Business users need increasingly
fast, broad, and flexible access to
data
• Enterprises are utilizing managed
services to help keep pace with
market dynamics and tap into skills
and technology to operate more
efficiently
Solution
• Tried and true operations, procedures
and methodologies
• Source Code Management System
• Ticket Management System
• Scrum/AgileTask Management System
• Documentation System
• Code Review System
• VM based DeveloperToolkits
• Build and DeployAutomation System
• ScheduledTasks Dashboard
• Test CaseAutomation Framework
• Environment Build scripting and
automation

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Speed, quality and responsiveness
Performance
Opportunity
• Just a one-second delay in page load can cause 7% loss is customer conversions
• A400 millisecond delay in response-less than the time it takes to blink reduces searches per user
• Managed Services helps to reduce unplanned downtime by 88% - IDC
• Ensures access to higher quality IT services and a higher performance commerce environment
Solution
• LoadTesting
• Client Side Performance
• White Space Removal
• Request Reduction
• Holiday Readiness
• DatabaseTuning
• Code Optimization

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Lower costs, accelerate time to market, increase agility
Cloud Hosting Services
Opportunity
• Flexible server capacity
that can be spun up quickly
for a low cost
• The ability to add and
reduce capacity based on
demand -- automatically
without human intervention
• Immediate access to
compute and storage
resources without
investing in and installing
physical hardware
Solution
• Cloud hosting services
• Fast spin up
• Full PCI compliance
• Performance tested to
1.2mm page views per
hour
• Fully managed solution
• High availability
• Business continuity,
disaster recovery

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Creating a Virtual Private Cloud

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Strengthen information security defenses, lower costs, increase trust
Security
Opportunity
• 88% of online visitors are less
likely to return to a site after a
bad experience
• 61% of consumers say that a
negative Web or mobile
experience will negatively affect
their overall opinion of the retailer
• Why CrossView?
Comprehensive portfolio of
security services extending
across the life cycle of your
commerce systems and strategy
• Identify, manage, monitor and
resolve security threats
Solution
• Vulnerability scanning
• PCI compliance assessment
• Recommendations and remediation of security issues
• Secure coding practices
• SSAE16 SOC-1 Type II certified

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Improve business continuity, avoid costly downtime
Disaster Recovery
Opportunity
• Maximize availability across
your enterprise IT assets and
meet your recovery objectives
• Limit downtime, speed
recovery time, and increase
responsiveness through
efficient IT infrastructure
management
• Ensure the availability and
protection of data,
applications, and systems –
even during disruptions
Solution
• Multiple Options
• Active /Active
• Active / Passive
• RTO – Recover Time Objective
• 1 hour – 48 hours
• RPO – Recover Point Objective
• 1 Hour

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Adding value, transforming more than technology
Strategy
Opportunity
• CrossView offers more than
technical managed services
• Tap into a wealth of business and
retail strategy expertise -- access
and understand best practices ,
better leverage social media, big
data and analytics, improve user
experience and customer
acquisition
• Ongoing support is provided
through our Business Strategy
team – a team of retail experts to
ensure that you get the intended
value from your investment
Solution
• Strategic Planning
• SEO
• ExperienceArchitecture
• Usability
• Analytics
• Creative Design

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Delivering access to the right resources at the right time
How we can work with you

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Value of CrossView Managed Services
Optimize performance. Increase agility. Engage more customers.
• Optimize solutions
• Significantly improve performance
• Reduce time to market
• Better allocate talent and skills
• Focus on your business
• Save money
• Engage more customers

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Hosting and Managed Services clients
Proven Experience

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15 Years
experience delivering Large-Scale, complex IT
solutions.
CROSSVIEW
MANY
company and client
awards, honors and
recognitions
250
Employees
with offices in the USA,
Canada and India
100+
Customers
through the years, currently
over 30 actively managed
clients
Over 15 years
experience delivering large-scale,
complex IT solutions

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Industry leaders
OUR CLIENTS

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THANK YOU
Thank you for your time and interest.
CrossView Marketing
info@crossview.com