Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

An ITaaS Story


Published on

An ITaaS Story based on real life events in Education including: a villain, victim, hero, mission, and plan. Authored by Jason A. Stevenson, Scrum Master, ITIL Master, PMP, Cloud Certified Associate.

Published in: Technology
  • Be the first to comment

  • Be the first to like this

An ITaaS Story

  1. 1. An ITaaS Story Based on real-life events in Education
  2. 2. The Villain…  Maintaining or lowering tuition costs to remain competitive  Reducing Information Technology (IT) costs to compensate for reduced appropriations and/or grants Expanding online education in a changing market  Adapting to and leveraging cloud computing Increasing agility and scalability to meet changing education needs
  3. 3. The Victim… USERS Receiving service…  Students Faculty Staff CUSTOMERS Paying for service…  Chancellors Presidents  Provosts  Deans
  4. 4. The Hero… You in I.T. !!! Devops  Process Owners  Service Owners  Service Lifecycle Directors  Officers With great power comes great responsibility
  5. 5. The mission, if you choose to accept it…  Federating college and campus IT units  Structuring IT organization as an ITaaS with Devops under service and process owners and managers within a lifecycle  Defining shared and unit IT services and managing underlying projects  Financing IT services and projects to positively influence deans, presidents, provosts, and chancellors behavior while meeting needs  Maturing unit and shared policies, processes, and procedures for agile IT service management  Sharing a IT service management SaaS across IT units  Managing IT staff and updating their skills for a new era
  6. 6. I love it when a plan comes together…  Raising awareness of ITaaS  Assessing current state successes, areas for improvement, and concerns around change  Rallying colleges and campuses as a pilot, early adopters, adopters, and potential subscribers  Identifying shared process owners, unit managers, and stakeholders  Workshopping, reviewing, accepting, and publishing shared and unit policies, processes, and procedures through sprints  Structuring services and service offerings through catalog management  Identifying shared service owners and unit managers  Establishing charge-back or show-back for services through business relationship, demand, and finance management  Establishing governance through Service and Project Management Office and portfolio management  Configuring shared service management SaaS to support service orientation and process automation through sprints  Onboarding units to federation including roles and responsibilities, processes, and systems  Training IT staff on agile and service management techniques and system I pity the fool that doesn’t make a difference
  7. 7. Riddle me this… Got questions? Contact Jason Stevenson Jason has over twenty years of experience as a leader in technology services. He is also certified as a Scrum Master, ITIL Master, Project Management Professional, and Certified Associate in Cloud.