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Partner Transformation for Hybrid Cloud Management

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Learn how partners can deliver managed hybrid cloud services to their customers with Vistara.

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Partner Transformation for Hybrid Cloud Management

  1. 1. Partner Transformation into Hybrid Cloud Management Avnet EMC Partner Enablement Webinar Series
  2. 2. Today’s Agenda Understand the impact of key hybrid cloud management trends that affect you and your customers See how to manage a hybrid cloud service with a VSPEX use case Create a roadmap with Vistara to move up the value chain with your customers
  3. 3. About Vistara 1100+ Customers 100+ Partners Broad Cloud & Platform Integration Recognized For Innovation Vistara is a SaaS platform for IT operations lifecycle management
  4. 4. IT Ops Is Struggling in Diverse Landscape
  5. 5. Vistara Lifecycle Management Unifies IT Ops Any device… On-prem or cloud… ITOM + ITSM… Business relevant… Profitability Scalability Control Authentication Patch Incident and Problem Management Automate Secure Remote Access Warranties Command Center
  6. 6. Hybrid Cloud Opportunity Private Cloud Progress… 44% deployed private cloud services Private Cloud is here
  7. 7. Hybrid Cloud Opportunity Hybrid Cloud Interest… 70% pursuing hybrid cloud strategy by 2015 Hybrid Cloud gaining enterprise momentum Hosted Private Cloud and Hybrid Cloud Gaining…
  8. 8. Hybrid Cloud Opportunity Private Cloud Computing Challenges… #1 is Management and Operational Processes Partner opportunity to provide management
  9. 9. Managing a Hybrid Cloud Environment What does that mean for you? “…Coordinated use of cloud services across isolation and provider boundaries among public, private and community service providers, or between internal and external cloud services.” Application Policy Based Discovery Service Maps Dynamic Resources Control Multiple Consoles AWS Google Cloud Microsoft Azure VSPEX Converged Infrastructures vCenter Device Grouping Auto Scaling Groups CloudFormation Route 53 DynamoDB ELB Single Dashboard Alert Management Authentication Single Command Center Heterogeneous environment Elastic workloads Source: Gartner (October 2012)
  10. 10. Hybrid Cloud Use Case Managing an application with hybrid resources eCommerce Service Cache Service Database Service Catalog API Service eCommerce Webapp and API
  11. 11. Hybrid Cloud Use Case Managing an application with hybrid resources eCommerce Service Cache Service Database Service Catalog API Service eCommerce Webapp and API Two Use Cases 1. Manage an application comprised of resources across hybrid cloud as a logical service 2. Remediate an incident that affects this service
  12. 12. Use Case 1: Manage Hybrid Services with Service Maps • Visualize availability, health and performance of overall service and component elements • At the client level or service level
  13. 13. Service Map • Manage services as logical entities with service maps that visualize the relationships between elements and services • Create service maps using rule based policies for dynamic cloud resources
  14. 14. Manage Hybrid Services with Service Maps • Define composite services that integrates both internal and externally- hosted infrastructure • Drill down from services to device level details
  15. 15. Database Service Dashboard • VSPEX dashboard with relevant metrics • Use pre-defined templates for technologies and applications
  16. 16. Device Level Detail • Aggregated device details • Performance metrics like CPU utilization, CPU load, memory swap rate • See hardware, applications, patch
  17. 17. Use Case 2: Incident Resolution • Email alert notification • Triggers based on filters like priority, sites, current status and actions
  18. 18. Manage Alert • Consolidated alert details with impacted sites and services and other alerts of the same type • Assign like alerts to a single ticket
  19. 19. Manage Alert • Consolidated alert details with impacted sites and services and other alerts of the same type • Assign like alerts to a single ticket • Automate escalation and duty-specific notifications for critical alerts
  20. 20. Root Cause Analysis • Complete device details and history of alerts and events associated to service, group or element • Drill down into graphs • Access relevant knowledge articles from the alert or device
  21. 21. Knowledge Management • Relevant information to troubleshoot, maintain and retrieve information in context • Associate Knowledge articles with devices, alerts and problem tickets
  22. 22. Audit Recording • Automatically record and playback console sessions for change management, compliance and training
  23. 23. Service Map to Remote Access • Launch remote consoles to analyze the problem with real time information, change the configurations or remediate issues • Launch multiple consoles from a service map
  24. 24. Multiple Remote Consoles • Interact with multiple consoles from single UI • Run SCP file transfer • Broadcast single command across multiple consoles
  25. 25. Service Management • Seamless incident and problem management
  26. 26. Service Management • Seamless incident and problem management
  27. 27. Reporting • Easy reporting using pre- loaded templates • Deliver actionable insights based on trends and analytics
  28. 28. Reporting • Easy reporting using pre- loaded templates • Deliver actionable insights based on trends and analytics • Output reports in ready to consume formats (PDF, PPT, CSV)
  29. 29. End Customer Dashboard • Customize dashboards with widgets for size, trend history and metric-specific parameters for each user • Role based access
  30. 30. From VAR to Cloud Service Provider Why move up the stack?
  31. 31. From VAR to Cloud Service Provider Why move up the stack? Value To Customer Proactive insights… manage “context” Market Opportunity Cloud… XaaS… Services Profitability Higher margin services… Recurring revenue… Less capex
  32. 32. Beat the Commodity Curve Evolve to sustain more predictable, managed growth Cloud and Managed Services Build or resell public and private cloud services with management capabilities powered by Vistara Managed Services Manage customers’ IT environments and proactively support their needs with a single pane of glass from Vistara Resell Management Technology Provide the self-service Vistara platform that customers need to manage their heterogeneous environment
  33. 33. Offer Managed VSPEX
  34. 34. Vistara Innovation to Transform Next Gen Partners Built for modern IT Architected for PartnersDrive Profitable Services Profitability… Deliver higher margin higher value managed services Productivity… Enable efficient engineers with automation, visibility, and a single pane of glass Proactive Service… Stay ahead of potential issues before they become customer problems Shared service delivery… Manage any application or element wherever they are Differentiation… Technology-enabled services for modern IT that bundles with your hardware sale Evergreen… Get the latest enterprise technologies without lifting a finger for upgrades and maintenance Customer Satisfaction… Better reports, visibility and insights to build a stickier relationship with your customer
  35. 35. “Vistara enables us to rationalize, consolidate and integrate our customers’ IT operations into a single pane of glass. That not only allows our customers to be more proactive and responsive to their end users, but also drives efficiency by freeing up their IT staff to focus on more strategic projects and initiatives.” -Ron Dupler, CEO of GreenPages-LogicsOne “Vistara provides greater visibility into our clients’ environment, letting us manage our clients more effectively and efficiently. With Vistara, not only has our customer satisfaction gone up, but also we are able to manage more customers and companies with the engineers that we have. Vistara has increased profitability, consistency and insight. The solution pays for itself in preventing downtime for our customers. It allows me to be a better managed service provider.” -Terrisa McMillan, Director of Consulting, DATACORP
  36. 36. Call To Action Contact partner@vistarait.com to learn more Schedule a demo to see Vistara in action Visit us at www.vistarait.com
  37. 37. Special Offer! One month FREE Vistara for VSPEX management For VSPEX Partners in attendance today, For all registered deals between now through May 31, 2015
  38. 38. Thank you Aki Naito Senior Director, Marketing, Vistara akinaito

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