Our Zoho CRM team joined us for an integration webinar to discuss the extensibility of CRM and SalesIQ. We discussed the evolution of relationship management and customer engagement and why it is vital for businesses. We also touched upon the need for this integration and its business use cases. With this integration, learn how to leverage these two products to directly influence your lead generation, lead management, lead conversion, and revenue.
Synergize business operations with 360° customer engagementZoho SalesIQ
Our Zoho CRM team joined us for an integration webinar to discuss the extensibility of CRM and SalesIQ. We discussed the evolution of relationship management and customer engagement and why it is vital for businesses. We also touched upon the need for this integration and its business use cases. With this integration, learn how to leverage these two products to directly influence your lead generation, lead management, lead conversion, and revenue.
Agenda:
*Intro and agenda
*Relationship management and the role of Zoho CRM
*Customer engagement and the part of Zoho SalesIQ
*Bridging the two beasts: the need for this integration
*CRM-SalesIQ business use cases
For the webinar video, check out this link: https://youtu.be/8jE_qET1Ijo
Automating your Conversions with Marketing AutomationEffin Amazing
Find Webinar on Deman Here: http://utm.io/ub6Vx
With 6,000+ tools to choose from, marketers are experiencing a "Stackapocalypse." Cut through the nightmare of choice with our ultimate growth marketing stack, proven to work seamlessly together to turn leads into conversions at scale.
In this webinar Effin Amazing CEO, Dan McGaw, will be sharing his ultimate marketing technology stack which has been proven to turn leads into conversions at scale. Whether you’re currently evaluating your stack or just looking to add a new tool to the mix, we think this webinar will be helpful.
In this webinar you’ll learn:
- How to integrate your stack for maximum marketing impact and minimum effort
- Stack use cases including data enrichment, lead scoring, and workflow automation
- The tool stack that drove record-breaking growth for Effin Amazing
Retail company improved Conversion by 30% using Omnichannel -Live ChatArjun M D
Retail company is a worldwide retail outlet of premium clothing with over hundred branches in India. Their focus is on men’s casual and formal wear. They are looking into expanding their market in Asia for a positive business growth.
More : https://bit.ly/2GkqMSB
Synergize business operations with 360° customer engagementZoho SalesIQ
Our Zoho CRM team joined us for an integration webinar to discuss the extensibility of CRM and SalesIQ. We discussed the evolution of relationship management and customer engagement and why it is vital for businesses. We also touched upon the need for this integration and its business use cases. With this integration, learn how to leverage these two products to directly influence your lead generation, lead management, lead conversion, and revenue.
Agenda:
*Intro and agenda
*Relationship management and the role of Zoho CRM
*Customer engagement and the part of Zoho SalesIQ
*Bridging the two beasts: the need for this integration
*CRM-SalesIQ business use cases
For the webinar video, check out this link: https://youtu.be/8jE_qET1Ijo
Automating your Conversions with Marketing AutomationEffin Amazing
Find Webinar on Deman Here: http://utm.io/ub6Vx
With 6,000+ tools to choose from, marketers are experiencing a "Stackapocalypse." Cut through the nightmare of choice with our ultimate growth marketing stack, proven to work seamlessly together to turn leads into conversions at scale.
In this webinar Effin Amazing CEO, Dan McGaw, will be sharing his ultimate marketing technology stack which has been proven to turn leads into conversions at scale. Whether you’re currently evaluating your stack or just looking to add a new tool to the mix, we think this webinar will be helpful.
In this webinar you’ll learn:
- How to integrate your stack for maximum marketing impact and minimum effort
- Stack use cases including data enrichment, lead scoring, and workflow automation
- The tool stack that drove record-breaking growth for Effin Amazing
Retail company improved Conversion by 30% using Omnichannel -Live ChatArjun M D
Retail company is a worldwide retail outlet of premium clothing with over hundred branches in India. Their focus is on men’s casual and formal wear. They are looking into expanding their market in Asia for a positive business growth.
More : https://bit.ly/2GkqMSB
It is important for organizations of all sizes to adopt to a Customer Relationship Software for end to end collaboration and improved customer service.
Agencies need to change their business model by innovating and focusing on marketing ROI as an output versus focusing the discussion input, e.g., costs, etc.
At this stage, we should be clear on why a CRM is the best choice for our business and how would it help in strategizing our business model. Now when you have made a choice to go ahead with a CRM software, let’s understand the major advantages of using a cloud based CRM software and why should you invest on it.
Lead management software (LMS) is a system, that keeps all your leads, from all possible sources in one place, all the while tracking their activities, and interests. Customer Relationship Management software can essentially do the same things as a LMS, but they are used for much more.
[Webinar] RollWorks & Drift: The ABCs of ABMRollWorks
You decide to add account-based marketing to your existing demand gen marketing strategy. You have the budget for it and you’ve even pulled together a few lists of great accounts to target. You set up a few amazing, hyper-targeted campaigns, send them out into the world, and…
…nothing happens. Well, technically something happens: you lose your budget.
It’s not your fault. You targeted some awesome accounts. The problem is they weren’t the right accounts for your business.
So we’ve brought together Mark Kilens (VP, Content and Community, Drift) and Ali Biggs (Director, Brand & Product Marketing, RollWorks) to show you how to make sure your ABM strategy is targeting the right accounts and generating serious ROI.
Join these two seasoned marketing pros for a one-hour, LIVE webinar and learn how to:
-Create an ideal customer profile (ICP) and build a target account list (TAL) for your business
-Find and engage your ideal accounts and buyers
-Convert the leads that come to your site from your ABM campaigns
How to grow your business by utilising professional self-employed sales reps, independent sales reps, commission-only sales agents who are looking for job opportunities to add to their professional self employed sales portfolio.
Learn how to work with this type of sales professional, how they think, what they expect from a job opportunity as well as how to properly structure your opportunity so that it is appealing when you are looking to build your outsourced sales team.
Automation in sales order management is very important to remove any repetitive work and creating an effective response system for any interested lead. Automated lead assignments and response emails through a CRM software, will be important in reducing lead response time. Best methods of sales order management will be through a trusted CRM software like SalesBabuCRM.
How Zoho CRM can How Customer Engagement Helps Your Business: A Journey Throu...itsolutionssolved
In today's fast-paced digital landscape, meeting customer expectations is a daunting challenge. But fear not! Enter Zoho CRM Plus—a powerhouse solution designed to revolutionise how businesses like yours engage with customers.
CRM software was originally designed to help businesses build and maintain relationships with new and existing customers. Since then, CRM software has evolved from a simple contact
management system into a robust tool that helps users manage sales, marketing, point-of-sale (POS) transactions, accounting, vendors and other types of operational data all in one easily
accessible solution.
Customers are the lifeblood of your business. But in today’s glut of communications overload, its more challenging than ever to get your message through. At the same time, customers are getting more savvy, fragmented and unpredictable.
Why every business, no matter the size, should use crm softwareSalesBabuCRM
Customer relationship management(CRM) software provides systematic process management technology used by companies for interacting with existing and prospective clients. Since customer loyalty and overall experience affects the company revenue, it’s important to appease your consumers.
Nurturing a community to improve your customer experienceZoho SalesIQ
With today's technological advancements, even an individual can build a fantastic application/product/service. But to make it grow, sustain, and scale, they need the support of their community, i.e. their actual, dedicated users.
Communities help businesses connect with their users and learn how to improve their offerings. In addition, communities support businesses while they grow, challenge them to break barriers, educate them on their target market, and raise their overall standards and practices.
Interested in learning more about what communities can do for your business?
Register for our upcoming webinar to learn how to nurture a community around your product/service to improve your customer experience.
Agenda:
1. Challenges businesses face today
2. Importance of building a community
3. How to nurture a self-sustaining community
4. Challenges in building a community
5. Role of community in improving CX
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Similar to CRM - Live chat integration: Synergize business operations with 360° customer engagement
It is important for organizations of all sizes to adopt to a Customer Relationship Software for end to end collaboration and improved customer service.
Agencies need to change their business model by innovating and focusing on marketing ROI as an output versus focusing the discussion input, e.g., costs, etc.
At this stage, we should be clear on why a CRM is the best choice for our business and how would it help in strategizing our business model. Now when you have made a choice to go ahead with a CRM software, let’s understand the major advantages of using a cloud based CRM software and why should you invest on it.
Lead management software (LMS) is a system, that keeps all your leads, from all possible sources in one place, all the while tracking their activities, and interests. Customer Relationship Management software can essentially do the same things as a LMS, but they are used for much more.
[Webinar] RollWorks & Drift: The ABCs of ABMRollWorks
You decide to add account-based marketing to your existing demand gen marketing strategy. You have the budget for it and you’ve even pulled together a few lists of great accounts to target. You set up a few amazing, hyper-targeted campaigns, send them out into the world, and…
…nothing happens. Well, technically something happens: you lose your budget.
It’s not your fault. You targeted some awesome accounts. The problem is they weren’t the right accounts for your business.
So we’ve brought together Mark Kilens (VP, Content and Community, Drift) and Ali Biggs (Director, Brand & Product Marketing, RollWorks) to show you how to make sure your ABM strategy is targeting the right accounts and generating serious ROI.
Join these two seasoned marketing pros for a one-hour, LIVE webinar and learn how to:
-Create an ideal customer profile (ICP) and build a target account list (TAL) for your business
-Find and engage your ideal accounts and buyers
-Convert the leads that come to your site from your ABM campaigns
How to grow your business by utilising professional self-employed sales reps, independent sales reps, commission-only sales agents who are looking for job opportunities to add to their professional self employed sales portfolio.
Learn how to work with this type of sales professional, how they think, what they expect from a job opportunity as well as how to properly structure your opportunity so that it is appealing when you are looking to build your outsourced sales team.
Automation in sales order management is very important to remove any repetitive work and creating an effective response system for any interested lead. Automated lead assignments and response emails through a CRM software, will be important in reducing lead response time. Best methods of sales order management will be through a trusted CRM software like SalesBabuCRM.
How Zoho CRM can How Customer Engagement Helps Your Business: A Journey Throu...itsolutionssolved
In today's fast-paced digital landscape, meeting customer expectations is a daunting challenge. But fear not! Enter Zoho CRM Plus—a powerhouse solution designed to revolutionise how businesses like yours engage with customers.
CRM software was originally designed to help businesses build and maintain relationships with new and existing customers. Since then, CRM software has evolved from a simple contact
management system into a robust tool that helps users manage sales, marketing, point-of-sale (POS) transactions, accounting, vendors and other types of operational data all in one easily
accessible solution.
Customers are the lifeblood of your business. But in today’s glut of communications overload, its more challenging than ever to get your message through. At the same time, customers are getting more savvy, fragmented and unpredictable.
Why every business, no matter the size, should use crm softwareSalesBabuCRM
Customer relationship management(CRM) software provides systematic process management technology used by companies for interacting with existing and prospective clients. Since customer loyalty and overall experience affects the company revenue, it’s important to appease your consumers.
Nurturing a community to improve your customer experienceZoho SalesIQ
With today's technological advancements, even an individual can build a fantastic application/product/service. But to make it grow, sustain, and scale, they need the support of their community, i.e. their actual, dedicated users.
Communities help businesses connect with their users and learn how to improve their offerings. In addition, communities support businesses while they grow, challenge them to break barriers, educate them on their target market, and raise their overall standards and practices.
Interested in learning more about what communities can do for your business?
Register for our upcoming webinar to learn how to nurture a community around your product/service to improve your customer experience.
Agenda:
1. Challenges businesses face today
2. Importance of building a community
3. How to nurture a self-sustaining community
4. Challenges in building a community
5. Role of community in improving CX
Role of UI and UX in improving customer experienceZoho SalesIQ
UI & UX help brands anticipate every customer persona and create a product that its users will love. They put the customers at the centre of a company's design process (both visual and structural), which results in great customer experience. Curious to see how it works?
Here, learn how you can leverage UI and UX to understand, influence, and improve your customer experience.
Agenda:
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Reduce churn and retain your customersZoho SalesIQ
We cannot expect every customer to stay with us forever. Churn is unavoidable. But does it have to bleed your organization?
Check out the presentation to understand why churn happens and learn how you can retain your customers.
Agenda:
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2. Why is churn a vital metric?
3. Why does churn happen?
4. How to reduce customer churn?
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Driving AI-based conversations with SalesIQ-Haptik partnershipZoho SalesIQ
In an era of interactive conversational AI solution that can break free from the ‘company script’ and truly put your customers first, integrate with Haptik, our latest addition to the growing list of our AI integrations.
Agenda:
* Importance of AI-based conversational chatbots for today's businesses
* Adding Haptik to our list of growing AI integrations
* Why integrate with Haptik
The importance of the human touch to lead nurturingZoho SalesIQ
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* Importance of human-to-human interactions
* Relationship building tools for producing leads
* The way forward
View the entire webinar here - https://www.youtube.com/watch?v=GqeZEWG4XAo&t=269s&ab_channel=ZohoSalesIQ
Improve each stage of your sales cycle and boost sales numbers with these eff...Zoho SalesIQ
Sales tactics to help improve your sales conversion amidst the growing competition.
From this presentation, you'll learn how to:
* Increase the quality and quantity of your leads
* Build credibility among them
* Boost your chances of establishing contact
* Get prospects to buy from you
* Ensure steady sales growth from existing customers
* And, finally, how to handle the dreaded "No"
Here's the YouTube link to the webinar recording- https://youtu.be/7l9dRhnkiWs
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
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Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
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In the European Union (EU), two significant regulations have been introduced to enhance the safety and effectiveness of medical devices – the In Vitro Diagnostic Regulation (IVDR) and the Medical Device Regulation (MDR).
https://mavenprofserv.com/comparison-and-highlighting-of-the-key-differences-between-the-mdr-and-ivdr-in-the-eu/
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
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LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
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2. How to leverage your testimonials to boost your sales 💲
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[Note: This is a partial preview. To download this presentation, visit:
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Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
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4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
2. SalesIQ
Table of contents
Customer relationship management and the role of Zoho CRM
Customer engagement and the role of Zoho SalesIQ
Bridging the two beasts - CRM and SalesIQ integration
Business use cases of CRM and SalesIQ through the customer journey
Setting up CRM and SalesIQ integration: The ultimate customer experience platform
4. SalesIQ
What is customer relationship management?
Customer relationship management is the process through which businesses manage interactions
with prospects and customers to understand their needs and behaviors, provide relevant solutions,
and establish a solid relationship with them, in turn boosting sales and customer retention.
5. SalesIQ
• Increasing complexity of business processes
• Bad quality and maintenance of customer data
• Lack of information on the right leads and customers, and their requirements
• Sales reps held up with monotonous and less productive activities
• Individual, unconnected tools to meet various operational requirements
• Lack of relevant and detailed metrics leading to incorrect business analyses
• Scattered collaboration across teams
Challenges in customer relationship
management
6. SalesIQ
What is CRM software?
Customer relationship management (CRM) tools are the go-to solutions for businesses looking to
acquire, nurture, and manage customer relationships effectively. CRM systems enable you to
centralize all customer information, providing context to all your customer-facing teams and adding
layers of personalization into every customer interaction.
7. SalesIQ
• Build better customer relations
• Increase productivity
• Make smarter decisions
• Centralize sales activities
Enhanced business yield with Zoho CRM
• Personalize customer journeys
• Improve collaboration across teams
• Reduce your sales cycle
• Generate more revenue
9. SalesIQ
What is customer engagement?
A thoughtfully designed and well-crafted action plan by a company to increase customer interaction.
The goalof customer engagement is to capture customer attention, earn their trust and loyalty,
and retain them for a long time.
10. SalesIQ
Evolution of customer expectations
• No longer a mere transactional relationship.
• Not just quality—you're expected to provide a consistent experience across the organization.
• Engagement experience isn't restricted to post-purchase interactions. It applies to each and
every interaction.
• Customers don't want to wait. They want to engage instantly.
11. SalesIQ
How you engage your customers could be the prime "wow" factor
that differentiates you from your competitors.
Importance of customer engagement
12. SalesIQ
From a live chat tool to a complete 360-degree customer engagement platform.
SalesIQ blended the features needed for every department in an
organization and packaged them as a complete platform.
How SalesIQ fits here
17. SalesIQ
Live chat is an instant solution.
Email Demo page/Contact us
page
Live chat
CRM-SalesIQ integration use cases
Email support or contact pages are not instant solutions, but live chat is.
18. SalesIQ
"When there is a live chat widget on a site, the conversion rate is 2.8 times
higher than sites without a live chat widget."
-Whoson
"63% of customers said they were more likely to return to the site when
there is a live chat widget."
-Emarketer
"59% of customers are more likely to buy when brands answer their queries
in under a minute."
-Ifbyphone
CRM-SalesIQ integration use cases
Is live chat a lead gen gateway? Check out the stats:
19. SalesIQ
Visitors drop in on
our home page.
Curious to know more, they
visit our features page.
Realizing SalesIQ is what they want, they visit our pricing page.
CRM-SalesIQ integration use cases
Check out the flow on our SalesIQ website for generating leads:
20. SalesIQ
CRM-SalesIQ integration use cases
We get >150 leads/month from our pricing page bot.
We set up a bot on our pricing page to move the prospects through our marketing funnel.
22. SalesIQ
CRM-SalesIQ integration use cases
Lead management: Assign lead owners
Manually assigning leads is time consuming. With Zoho CRM, incoming leads will be
auto-assigned to relevant owners as soon as they come in based on the criteria you set.
23. SalesIQ
Leads and contacts
Leads
Leads are the raw details you gather about individuals or representatives of organizations who
may be interested in your business. You can't say if they will become your customers, but there is
a chance.
Contacts
Contacts are the people in an organization with whom your company has business
communications in pursuit of business opportunities.
25. SalesIQ
CRM-SalesIQ integration use cases
Enriching visitor info - Visitor insights - Learn more about your visitors
Get a real-time view of your website visitors and other info like a visitor's name,
location, actions, time spent on pages, pages they visited, etc.
26. SalesIQ
CRM-SalesIQ integration use cases
Enriching visitor info: Visitor insights & lead score
Setting up lead scoring helps identify your high-intent prospects. Your team can target
those prospects first and move down the ladder.
27. SalesIQ
CRM-SalesIQ integration use cases
Email signature for your sales team
Your high-intent prospects can instantly contact the respective salesperson
instead of coming to your site or emailing their query.
28. SalesIQ
Thank you for reaching out to us
@chemel.com
Chemel Solutions
chemel.com
chemelsolutions.com
We are currently using Benton Automation for our marketing automation activities but looking for
alternatives due to their poor customer service. We had gone through your marketing automation features
and plans and felt Chanay Automation Services provides more email automation capabilities for the same
price range as yours. We would like to have a detailed discussion with you before making a decision.
CRM-SalesIQ integration use cases
Zia Email Intelligence: Alerts when leads mention your competitor
When your leads or contacts mention your competitor in their emails, Zia can analyze and
understand if the customer's sentiment is positive or negative towards the competitor.
29. SalesIQ
Knowledge base FAQs SalesIQ's Answer Bot
CRM-SalesIQ integration use cases
Taking self-service up a notch
Answer your customers' and prospects' repeated queries by adding your
knowledge base and FAQs to the Answer Bot.
30. SalesIQ
CRM-SalesIQ integration use cases
Not just for pre-purchase stages, but for post-purchase as well
The integration offers multiple benefits to provide a uniform and unique experience after
prospects become your customers. For instance:
• You can route the customers' chats and connect customers to the department they want to
talk to.
• Your customers can schedule an appointment with your business.
• If you're an e-commerce business, your customers can get info about their order, status, and
tracking details right from the chat window.
35. SalesIQ
CRM configurations
From the Settings page, go to Developers > Integrations > Zoho CRM > CRM configurations.
Select how you want to add each new visitor inside CRM, whether as Leads or as Contacts.
36. SalesIQ
CRM configurations
Select which segment of new website visitors you want to add to your CRM.
From the Settings page, go to Developers > Integrations > Zoho CRM.
37. SalesIQ
CRM configurations
You can opt to manually push quality leads to your CRM instead of pushing
everything and cleaning out junk leads later.
39. SalesIQ
Using the integrated information
Prioritize your CRM visitors in the visitors online section by choosing the CRM Values option.
From the Home page (with the ring view), go to Customize (below your profile picture).
40. SalesIQ
Using the integrated information
Agents have access to complete information about the customers in hand during conversing. They
can see the customers' value and set up follow-up tasks in CRM.
From the Home page, go to Chats > previous/ongoing chats > Zoho CRM widget.