In an era of interactive conversational AI solution that can break free from the ‘company script’ and truly put your customers first, integrate with Haptik, our latest addition to the growing list of our AI integrations. Agenda: * Importance of AI-based conversational chatbots for today's businesses * Adding Haptik to our list of growing AI integrations * Why integrate with Haptik

1. SalesIQ

2. SalesIQ
Agenda
Importance of AI-based conversational chatbots for today's businesses
Adding Haptik to our list of growing AI integrations
Why integrate with Haptik
Steps for a seamless integration

3. SalesIQ
Importance of AI-based
conversational chatbots

4. SalesIQ
Conversational AI chatbots
• Asset to businesses today
• Replicate human interactions
• Uses NLP to understand customer queries and respond to them
• Immediate assistance to customers round-the-clock
According to Gartner, by 2022, 70% of white-collar workers will interact with
conversational platforms on a daily basis

5. SalesIQ
Benefits of chatbots
Consistent
personality
Automate lead
generation
Assist multiple
customers
Manage repetitive
chats
Learn from
conversations

6. SalesIQ
Hand over chats to
agents
Save support costs
Automate tasks Insights on customer
behavior
Benefits of chatbots

7. SalesIQ
SalesIQ's AI Integrations

8. SalesIQ
Dialogflow Watson Assistant Azure bot service
Haptik

9. SalesIQ
SalesIQ - Haptik

10. SalesIQ
Introduction to Haptik
• 360 conversational AI solution
• Enables brands to design delightful experiences that improve conversion rates across
each stage of their customer’s journey.
• Natural Language Understanding (NLU), tailor-made, industry-specific pre-built smart
skills
• Ensure maximum chatbot accuracy and minimum bot fails
• Help businesses deliver great end-to-end customer experience.

11. SalesIQ
SalesIQ-Haptik integration
• Ready-to-use conversational flows
• Cater to industries like ecommerce, telecom,
insurance, financial lending, DTH, and gaming
• Built by conversation designers and linguistics
experts
• Analyzed over 4 billion voice and chat
interactions

12. SalesIQ
Build your own bot flow using prebuilt
smart skills
Easily hand over chats to human agent
for complex queries
What SalesIQ users get

13. SalesIQ
Intent discovery tool that uses your past
customer chats and support tickets to give
the right answers
Build and deploy powerful multi-lingual
virtual assistants
What SalesIQ users get

14. SalesIQ
What Haptik users get
Real-time insights on
website traffic
Smart and proactive
chat triggers
Best-in-class website and
mobile live chat app

15. SalesIQ
Unified view of
customer data
Reports and analytics Powerful in-house and third-
party integrations
What Haptik users get

16. SalesIQ
Get started

17. SalesIQ
Setting up
Adding details in the 'Configure Zoho SalesIQ' section
on Haptik.
Publishing the Zobot on Zoho SalesIQ.
Making the bot widget available on the website.

18. SalesIQ
See Zoho SalesIQ + Haptik in Action

19. Thank
You
@zohosalesiq
www.zoho.com/salesiq
support@zohosalesiq.com