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Best Practices for
Creating Safety Culture
Asish Ghosh
VP Manufacturing Advisory Services
ARC Advisory Group
AGhosh@ARCweb.com
2
© ARC Advisory Group
Every Organization Has Safety
Culture, Operating at Some Level
Cultures are based upon shared
values, beliefs, and perceptions that
determine what is to be regarded as the
norms for the organization.
If an organization feels strongly about safe
behavior, there will be little tolerance for
deviation, and there will be strong
societal pressures for conformance
3
© ARC Advisory Group
What is Safety Culture?
U.K. Health and Safety Commission:
“The product of individual and group values,
attitudes, perceptions, competencies, and patterns of
behavior that determine the commitment to, and the
style and proficiency of, an organization’s health and
safety management.“
Like any other culture, there is a lot of inertia built
into the way an organization operates and safety
culture in no exception.
The challenge for the management is to overcome
those inertias to navigate it to a higher level of
safety awareness and culture
4
© ARC Advisory Group
Safety Culture Maturity Model
5
© ARC Advisory Group
Key Performance Indicators (KPIs)
People: Corporate Commitment and Responsibilities
Process: Programs, Procedures, and Management
Technology: Equipment & Practice and Reporting
Support: Worker Empowerment and Safety Training
Once an organization has analyzed its
mission, identified all its
stakeholders, and defined its goals, it
needs a way to measure progress
toward those goals.
6
© ARC Advisory Group
Safety Culture Maturity Matrix
People Processes Technology Support
Ground
Breaker
Corporation
committed to
a fully defined
Safety Culture
and has made
an integral
part of day to
day
operations
Periodic
safety audits.
Follow safety
lifecycle
management
functions.
Corporate
level safety
manager.
Hazard
assessment
after every
incident.
Proactive
asset
management.
Safety blog
website.
Strong worker
involvement
in safety
policy.
Proactive
safety
training.
Up-to-date
training
resources
Leader Corporation
committed to
a fully defined
Safety Culture
but has not
made it an
integral part
of day to day
operation
No regular
safety audits.
Do not closely
follow safety
lifecycle
management
functions.
Corporate
level safety
manager.
Hazard
assessment
only after a
major
incident.
Proactive
asset
management
No safety blog
website.
Worker
involvement
in safety
policy.
Proactive
safety
training.
Training
resources not
always
updated
7
© ARC Advisory Group
Safety Culture Maturity Matrix (Contd.)
People Processes Technology Support
Competitor There is an
informal
safety
program in
place but it
is not fully
defined and
does not
necessarily
have shared
values
No regular
safety
audits.
Do not
closely
follow safety
lifecycle
management
functions.
Local level
safety
managers.
Hazard
assessment
only after a
major
accident.
No proactive
asset
management
No safety
blog
website.
Workers
have limited
involvement
in safety
policy.
Safety
training as
needed.
Training
resources
not always
updated
Follower No program
in place and
none
planned
No regular
safety
audits.
Do not
follow safety
lifecycle
management
functions.
No dedicated
safety
manager.
Minimal
hazard
assessment
after a major
accident.
No proactive
asset
management
.
No safety
blog
website.
Little
involvement
of workers in
safety
policy.
No formal
safety
training.
Informal on
the job
training.
8
© ARC Advisory Group
Overall Maturity
9
© ARC Advisory Group
Actions to Enhance Safety Culture
 Articulate a fully defined safety culture, supported at the
highest levels
 Inculcate shared values, beliefs, & perceptions, with defined
expectations and accountability
 Employ one or more full time safety managers that report to
the highest levels of the management
 Set up procedures for reducing incidents, which include:
proactive asset management and written SOPs
 Perform comprehensive hazard assessment after every
incident or accident
 Encourage employees to report on hazard conditions and set
up a safety blog website that is accessible to all employees
 Actively encourage workers to participate in safety activities
allowing them to influence safety policy implementations
 Set up safety training and refresher courses for all new and
veteran employees, on-site contractor personnel, & visitors
10
© ARC Advisory Group
For More Details …
Ask ARC for a copy of the report:
Best Practices for Process Safety Culture
11
© ARC Advisory Group
Thank You.
For more information, contact AGhosh@arcweb.com or
visit our web pages at
www.arcweb.com
“An organization with a vigorous safety
culture is always in a more secure position
to avoid accidents and is better prepared
when such an incident happens.”

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ARC's Asish Ghosh's Creating Safety Culture Presentation Presentation at ARC's 2008 Industry Forum

  • 1. Best Practices for Creating Safety Culture Asish Ghosh VP Manufacturing Advisory Services ARC Advisory Group AGhosh@ARCweb.com
  • 2. 2 © ARC Advisory Group Every Organization Has Safety Culture, Operating at Some Level Cultures are based upon shared values, beliefs, and perceptions that determine what is to be regarded as the norms for the organization. If an organization feels strongly about safe behavior, there will be little tolerance for deviation, and there will be strong societal pressures for conformance
  • 3. 3 © ARC Advisory Group What is Safety Culture? U.K. Health and Safety Commission: “The product of individual and group values, attitudes, perceptions, competencies, and patterns of behavior that determine the commitment to, and the style and proficiency of, an organization’s health and safety management.“ Like any other culture, there is a lot of inertia built into the way an organization operates and safety culture in no exception. The challenge for the management is to overcome those inertias to navigate it to a higher level of safety awareness and culture
  • 4. 4 © ARC Advisory Group Safety Culture Maturity Model
  • 5. 5 © ARC Advisory Group Key Performance Indicators (KPIs) People: Corporate Commitment and Responsibilities Process: Programs, Procedures, and Management Technology: Equipment & Practice and Reporting Support: Worker Empowerment and Safety Training Once an organization has analyzed its mission, identified all its stakeholders, and defined its goals, it needs a way to measure progress toward those goals.
  • 6. 6 © ARC Advisory Group Safety Culture Maturity Matrix People Processes Technology Support Ground Breaker Corporation committed to a fully defined Safety Culture and has made an integral part of day to day operations Periodic safety audits. Follow safety lifecycle management functions. Corporate level safety manager. Hazard assessment after every incident. Proactive asset management. Safety blog website. Strong worker involvement in safety policy. Proactive safety training. Up-to-date training resources Leader Corporation committed to a fully defined Safety Culture but has not made it an integral part of day to day operation No regular safety audits. Do not closely follow safety lifecycle management functions. Corporate level safety manager. Hazard assessment only after a major incident. Proactive asset management No safety blog website. Worker involvement in safety policy. Proactive safety training. Training resources not always updated
  • 7. 7 © ARC Advisory Group Safety Culture Maturity Matrix (Contd.) People Processes Technology Support Competitor There is an informal safety program in place but it is not fully defined and does not necessarily have shared values No regular safety audits. Do not closely follow safety lifecycle management functions. Local level safety managers. Hazard assessment only after a major accident. No proactive asset management No safety blog website. Workers have limited involvement in safety policy. Safety training as needed. Training resources not always updated Follower No program in place and none planned No regular safety audits. Do not follow safety lifecycle management functions. No dedicated safety manager. Minimal hazard assessment after a major accident. No proactive asset management . No safety blog website. Little involvement of workers in safety policy. No formal safety training. Informal on the job training.
  • 8. 8 © ARC Advisory Group Overall Maturity
  • 9. 9 © ARC Advisory Group Actions to Enhance Safety Culture  Articulate a fully defined safety culture, supported at the highest levels  Inculcate shared values, beliefs, & perceptions, with defined expectations and accountability  Employ one or more full time safety managers that report to the highest levels of the management  Set up procedures for reducing incidents, which include: proactive asset management and written SOPs  Perform comprehensive hazard assessment after every incident or accident  Encourage employees to report on hazard conditions and set up a safety blog website that is accessible to all employees  Actively encourage workers to participate in safety activities allowing them to influence safety policy implementations  Set up safety training and refresher courses for all new and veteran employees, on-site contractor personnel, & visitors
  • 10. 10 © ARC Advisory Group For More Details … Ask ARC for a copy of the report: Best Practices for Process Safety Culture
  • 11. 11 © ARC Advisory Group Thank You. For more information, contact AGhosh@arcweb.com or visit our web pages at www.arcweb.com “An organization with a vigorous safety culture is always in a more secure position to avoid accidents and is better prepared when such an incident happens.”

Editor's Notes

  1. In the past, the emphasis was on technology, to increase safety and reduce incidents but that alone could not achieve the desired results. Increasingly, we are finding the importance of Culture as a determinant for safety in an organizationSo, what is Culture? It is shared values and beliefs It is the norm of a society or organizationI believe every organization has some level of Safety Culture, which may or may not be adequate In an organization with strong safety culture there is little tolerance for unsafe behaviors.There is pressure from managementHowever, peer pressure is more effective in preventing unsafe behavior and practices
  2. In evaluating Safety Culture maturity we have set up four levels: ….Both Ground Breakers and leaders take safety seriouslyWhat separates the Ground Breakers from Leaders is their progress towards a common vision in the safety areaCompetitors generally aspire to be leaders, but they lack the intense focus on safety like the Groundbreakers and Leaders Followers do not focus on safety or do not perceive that safety is good for business. Sometimes they are ignorant of their shortcomings in this area.
  3. In the survey we did we found:….It is interesting to find that there were more competitors than followers among those who took the surveyThat may be because no one wants to be a follower!!!