Downloaded 15 times
Uploaded byBernie Maloney
2012 SVCC Creating Influence, On Demand
The document appears to be a slide deck presentation about creating influence through rapid rapport techniques. Some key points: - Rapid rapport can increase communication effectiveness up to 5 times by matching verbal behaviors like tone, pitch, tempo and vocabulary. - Building rapport lowers unconscious barriers and triggers confirmation bias, influencing how people perceive you in the first 60 seconds. - Demonstrations of verbal mirroring and matching techniques are used to build rapport. - The approach is based on principles of neuro-linguistic programming and using similarities in verbal and non-verbal communication to connect with others.
2012 SVCC Creating Influence, On Demand
- 1. OPENING SESSION SATURDAY OCTOBER 6, 2012 AT Rapid Rapport: CREATING INFLUENCE ON DEMAND Rapid Rapport Master Slide Deck: © 2012 B. Maloney 1
- 2. What you get: INCREASE COMMUNICATION EFFECTIVENESS UP TO 5X Rapid Rapport Master Slide Deck: © 2012 B. Maloney 2
- 3. http://www.youtube.com/watch?v=Rz-ph32CnJA WOULD IT BE OK TO SEE A DEMO? Rapid Rapport Master Slide Deck: © 2012 B. Maloney 3
- 4. Bernie Maloney, CSP PE,CSM, CSPO Agile Coach Influence without Authority Certified Neuro Linguistic Programming Practitioner Rapid Rapport Master Slide Deck: © 2012 B. Maloney 4
- 5. I’VE GOT GOODNEWS & BAD NEWS Rapid Rapport Master Slide Deck: © 2012 B. Maloney 5
- 6. Rapid Rapport Master Slide Deck: © 2012 B. Maloney 6
- 7. Rapid Rapport Master Slide Deck: © 2012 B. Maloney 7
- 8. TWEET YOUR PRACTICE RapidRapport Master Slide Deck: © 2012 B. Maloney 8
- 9. Outcome: Recognize andPractice Verbal Technology to Create Influence On Demand • Why: Significance and Basis • How: Applications in Technology Teams • What’s Behind This: Get the Abstraction • Summary & Resources OUTLINE Rapid Rapport Master Slide Deck: © 2012 B. Maloney 9
- 10. WHY = FIRSTIMPRESSIONS MATTER Before Confirmation Bias Rapid Rapport Master Slide Deck: © 2012 B. Maloney 10
- 11. Does the 1st60 seconds really matter? Rapid Rapport Master Slide Deck: © 2012 B. Maloney 11
- 12. Ever had atelemarketer call? Rapid Rapport Master Slide Deck: © 2012 B. Maloney 12
- 13. & you askedto hear more? Rapid Rapport Master Slide Deck: © 2012 B. Maloney 13
- 14. Even socially Rapid RapportMaster Slide Deck: © 2012 B. Maloney 14
- 15. Confirmation Bias Rapid RapportMaster Slide Deck: © 2012 B. Maloney 15
- 16. HOW: APPLICATIONS INTECHNOLOGY TEAMS Rapid Rapport Master Slide Deck: © 2012 B. Maloney 16
- 17. 7% Physiology Tonality 38% Words 55% Communication Goes (way, way, way) Beyond Words e.g. Ray Birdwhistle, University of Pennsylvania Verbal vectors: Tone, Pitch Tempo: Speed & Cadence Timbre Volume Rapid Rapport Master Slide Deck: © 2012 B. Maloney 17
- 18. Translating into (Agile)Practice Rapid Rapport Master Slide Deck: © 2012 B. Maloney 18
- 19. 7% Rapid Rapport Master Slide Deck: © 2012 B. Maloney 19
- 20. 35+% Rapid Rapport Master Slide Deck: © 2012 B. Maloney 20
- 21. 55% Rapid Rapport Master Slide Deck: © 2012 B. Maloney 21
- 22. What if teamsincrease communication effectiveness by even half this? 5X? OR 10X? Rapid Rapport Master Slide Deck: © 2012 B. Maloney 22
- 23. Rapid Rapport Master Slide Deck: © 2012 B. Maloney 23
- 24. THE TIP? LOWERUNCONSCIOUS BARRIERS Rapid Rapport Master Slide Deck: © 2012 B. Maloney 24
- 25. The Principle Rapid RapportMaster Slide Deck: © 2012 B. Maloney 25
- 26. Build Rapport: Offersimilar patterns Tonality (35+%!) --------------------- how people represent information – another talk Words (7%): keys to --------------------- Physiological (55%!) Rapid Rapport Master Slide Deck: © 2012 B. Maloney 26
- 27. Pair off: VerbalMirroring & Matching Keep statements short (get multiple practice exchanges) Tone, Pitch Person A: Start with a Question Tempo: Speed & Cadence Person B: Short response, using similar verbal behaviors > Question Timbre Switch roles at signal Volume Rapid Rapport Master Slide Deck: © 2012 B. Maloney 27
- 28. Insights: Verbal Mirroring& Matching Rapid Rapport Master Slide Deck: © 2012 B. Maloney 28
- 29. Get the Abstraction WHAT’S BEHIND THIS? Rapid Rapport Master Slide Deck: © 2012 B. Maloney 29
- 30. It began inthe Santa Cruz Mountains… Rapid Rapport Master Slide Deck: © 2012 B. Maloney 30
- 31. Virginia Satir’s ChangeModel Rapid Rapport Master Slide Deck: © 2012 B. Maloney 31
- 32. Principle: Success LeavesFootprints Rapid Rapport Master Slide Deck: © 2012 B. Maloney 32
- 33. 2B bps info NLP MODEL OF COMMUNICATION Rapid Rapport Master Slide Deck: © 2012 B. Maloney 33
- 34. 2MB (~16 Mb) (HD 1920x1080) Rapid Rapport Master Slide Deck: © 2012 B. Maloney 34
- 35. Conscious Mind processes ~134 bps in groups of 2B bps info 7 +/- 2 “chunks” NLP MODEL OF COMMUNICATION Rapid Rapport Master Slide Deck: © 2012 B. Maloney 35
- 36. 132 b (12 px by 11 px) Rapid Rapport Master Slide Deck: © 2012 B. Maloney 36
- 37. Conscious Mind processes ~134 bps in groups of 2B bps info 7 +/- 2 “chunks” Delete Distort Generalize Unconscious Programming = Barrier: Friend or Foe? Fight or Flight? NLP MODEL OF COMMUNICATION Rapid Rapport Master Slide Deck: © 2012 B. Maloney 37
- 38. Rapid Rapport Master Slide Deck: © 2012 B. Maloney 38
- 39. TWEET YOUR PRACTICE RapidRapport Master Slide Deck: © 2012 B. Maloney 39
- 40. SUMMARY Rapid Rapport Master Slide Deck: © 2012 B. Maloney 40
- 41. TWO TYPES OFSTUDENTS Rapid Rapport Master Slide Deck: © 2012 B. Maloney 41
- 42. Rapid Rapport Master Slide Deck: © 2012 B. Maloney 42
- 43. Rapid Rapport Master Slide Deck: © 2012 B. Maloney 43
- 44. DECIDE: WHICH TYPEARE YOU? Rapid Rapport Master Slide Deck: © 2012 B. Maloney 44
- 45. 7% Physiology Tonality 38% Words 55% Communication Goes (way, way, way) Beyond Words Tonality (35+%!) Words (7%): keys to how people represent information Physiological (55%!) Rapid Rapport Master Slide Deck: © 2012 B. Maloney 45
- 46. Building Rapport LowersUnconscious Barriers Rapid Rapport Master Slide Deck: © 2012 B. Maloney 46
- 47. 35+%: Observe &Signal Rapport by Verbal Matching Tone, Pitch Tempo: Speed & Cadence Timbre Volume Rapid Rapport Master Slide Deck: © 2012 B. Maloney 47
- 48. Seminal Work: Richard Bandler & John Grinder, Frogs into Princes For a far easier Introduction: Michael Brooks, Instant Rapport (available in libraries) RESOURCES Rapid Rapport Master Slide Deck: © 2012 B. Maloney 48
- 49. START RIGHT NOW RapidRapport Master Slide Deck: © 2012 B. Maloney 49
- 50. Saturday November 3,2012 Nokia, Sunnyvale VOTE: bit.ly/mcsv12influence Building Products that Delight Customers: Hands-on Product Management 30 Students Stanford Continuing Studies – BUS 15 1st Class: January 28, 2013 FUTURE PRESENTATIONS Rapid Rapport Master Slide Deck: © 2012 B. Maloney 50
- 51. Bernie Maloney, CSP PE, CSM, CSPO Turning Strategies into Results For People, Teams & Businesses From Startup to Beyond $100M twitter.com/#!/ berniemaloney slideshare.net/ berniemaloney about.me/ berniemaloney quitsmokingin60.com/ berniemaloney Rapid Rapport Master Slide Deck: © 2012 B. Maloney 51
- 52. Ut Prosim. Namaste. FIN Rapid Rapport Master Slide Deck: © 2012 B. Maloney 52
- 53. Rapid Rapport Master Slide Deck: © 2012 B. Maloney 53
Editor's Notes
- #16 Also, Fundamental Attribution Error, Denning p. 422004 Elections; Contradictory Statements; fMRI study at Emory Univeristy; blatantly self-contradictory statementsfMRI study showed areas associated with REASONING were inactive in participantsWhile areas associated with EMOTION were lit, including conflict resolutionOnce interpretation found to support original position, brain areas of REWARD & PLEASURE lit up – leading to reinforcement of original position