Creating An Effective Performance Management Culture - Meshari Al Banna, Dubai Airports

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The document discusses creating an effective performance management culture at Dubai Airports. It outlines Dubai's strategic plans to become the number one airport in the world and the risks associated with rapid growth. It emphasizes the importance of having a performance-based culture and how Dubai Airports is building one through leadership commitment, a performance management strategy, and rewards and recognition programs. The goal is to engage employees and link their performance to corporate objectives to sustain high performance.

Business Economy & Finance

Creating an effective
performance management
culture
17.04.14.

Today’s Agenda
© 2014 Dubai Airports 2
 Dubai strategic plans
 Risks could be associated with
rapid growth
 The importance of having
performance based culture
 Who we are
 How to build an effective
performance culture
 Engaging employees to sustain a
performance culture

Our Leader’s Vision
© 2014 Dubai Airports 3
«‫إن‬‫بناء‬‫اإلنسان‬‫هو‬،‫األساس‬‫وال‬‫يكتمل‬‫بناء‬
‫األوطان‬‫إال‬‫ببناء‬،‫المواطن‬‫الذي‬‫هو‬‫الثروة‬‫البشرية‬
‫الدائمة‬‫والعطاء‬»
“Our priorities are the happiness and
welfare of the citizens as they are the way
and final objective of our development
plans; moreover, innovation in the
development of government work is
limitless”

Dubai’s Strategic Plans
© 2014 Dubai Airports 4
• Dubai Smart City
• UAE National Agenda:
1.Education
2.Health
3.Economy
4.Police
5. Housing,
6.Infrastructure
7.Government Services
• Dubai Expo 2020
• Dubai 2021 “Government of the Future”

Risks could be associated with rapid Growth
DGEP – Dubai Airports Page 5
Organisational
culture
HR Strategy

The importance of having performance based culture
© 2014 Dubai Airports 6
Our People…

Who we are
© 2014 Dubai Airports 7
Dubai Airports owns and manages the operation and
development of both Dubai International (DXB) and Al
Maktoum International (DWC).
Immigration
Dubai Duty Free
Dubai Police
Dubai Customs
Dubai Police Dnata
Emirates
Our Vision is “to be Number One Airport in the World”

Dubai Airports in Context
© Dubai Airports 2012
0
20
40
60
80
100
120
1950 1960 1970 1980 1990 2000 2010 2020 2030
MillionPassengersPerAnnum
Average Annual Passenger Growth- 15.5 %
Average Growth in Aircraft Movements-12.4%
Average Growth in Cargo- 14.3%
1961 – 0.04m passengers
1970 – 0.5m passengers
1980 – 2.8m passengers
1990 – 5.0m passengers
2000 – 12.3m passengers
2005 – 24.8m passengers
2010 – 47.2m passengers
2015 – 75.3m passengers
2020– 103m passengers

How to build an effective performance culture
© 2014 Dubai Airports 9
REWARDS & REGONITION STRATEGY
CASCADIN STRATEGY TO BUSINEES UNITS,TEAMS AND
INDIVIDUALS
PERFORMANCE MANAGEMENT STRATEGY
Strategy
PERFORMANCE CULTURE
LEADERSHIP COMMITMENT
Implementing
Appraising
Monitoring
Motivating
Measuring Success

CEO
Leadership Commitment
Encouraging and empowering people in the active participation of improvement initiatives.
VPs Managers Corporate Strategy

• To establish performance management mechanism to link
employees/teams performance to corporate Strategy and
objectives.
• To encourage, measure, reward and develop our
employees
Performance Management Strategy

Internal Awards:
• Shooting Star
• Ibdaa
• Star Performer Award
• Mega Star Performer
Rewards & Recognition Strategy
External Award:
• DGEP Award

Organisational Recognition
Distinguished employee across the government
‘top DGEP award 2011’
Best Employer of the year - NASEBA - 2011 & 2012
Best Employer in the public Sector – HR Leaders Award 2012
Best Initiative - HR Leaders Award 2012

Capability Development
15
Creating a positive work
environment that support the
female employees and enable
their career development
progress
Talent Development
Program

Work Environment
16
Creating an environment which promotes high performance

Engaging employees to sustain a performance culture
© 2014 Dubai Airports 17
Engagement Commitment

Page 18
05.03.
2013
DGEP – Dubai Airports

Thank you
dubaiairports.ae
Dubai Airports
P.O. Box 2525, Dubai, UAE
T +971 4 224 5555

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